PB
philippe b.
Tech Support
Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Yearly Pricing Change Overshadows an Otherwise Easy-to-Use Platform"
2/5
What do you like best about LogMeIn Rescue?

The direct connection with users and the ease of use are what I like most. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The price was good until they changed it to a yearly payment. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue
Edit edit

Hi Philippe,

Thank you for sharing your feedback! We're glad to hear you value the ease of use and direct connection with users, it’s great to know Rescue is making debugging simple and efficient for you.

We understand your concern regarding the move to annual billing. This structure helps customers lock in pricing, simplify budgeting, and ensure uninterrupted service without monthly fluctuations. It also allows us to continue enhancing the platform with improvements in performance, security, and new capabilities.

We truly appreciate your review and your continued trust in Rescue

Daveon C.
DC
Daveon C.
Desktop/Network Support Specialist
"Simple to Use but Overpriced"
2.5/5
What do you like best about LogMeIn Rescue?

I found LogMeIn Rescue simple and effective for remote assistance. It did what it was supposed to do, which was the main thing I was interested in. The initial setup was pretty simple as well. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

It did not do enough for the price, especially with other remote softwares that also offer other features. It might be enough for some departments but for what we needed, it we wanted something like a Swiss army knife. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue
Edit edit

Hi Daveon, Thank you for your feedback!

We’re glad to hear that LogMeIn Rescue has been simple and effective for your remote assistance needs. Regarding the value, it’s important to note that Rescue’s pricing reflects its advanced security measures, which are essential for protecting users and businesses.

If you have suggestions for additional features, please let us know, we’re always striving to improve.

Thanks again for sharing your thoughts!

JR
Jeff R.
IT Operations Manager
Mid-Market (51-1000 emp.)
"Robust Tool with Room for Support and Stability Improvements"
3.5/5
What do you like best about LogMeIn Rescue?

We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The application will often crash, we have had multiple tickets and support has been less than helpful. Also managing the account in different portals for the old LogMeIn rescue and GoTo has been a pain to say the least. For such a robust product that has been around for a long time, I would have expected better customer support and ease of management. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue
Edit edit

Hi Jeff,

Thank you for your feedback! Our team works hard to deliver the best experience possible, and we’ll make sure to pass your comments along to our development team. We have sent you a private message to request more details about the issues you've encountered with the application crashing frequently. Thank you for being a valued part of our community!

CK
Chetan K.
Software Lead Architects
Small-Business (50 or fewer emp.)
"LogMeIn Rescue Review"
4.5/5
What do you like best about LogMeIn Rescue?

Extremely versatile, easy to manage, impressive array of security features. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Capterra users note it’s "quite expensive but you get what you pay for" Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue
Edit edit

We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

Verified User in Computer & Network Security
CC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Best Tool for Remote IT Support"
5/5
What do you like best about LogMeIn Rescue?

- We can easily connect to the machines and solve their problems from anywhere so don't need physical interaction.

- as our is company is providing Work From Home LogMeIn is best tool for getting the remote access Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

- need to see on cost and provide more features as per costing

- connection stability should be more Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue
Edit edit

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!

SB
Sathyanarayanamurthy B.
Product Support Agent II
Mid-Market (51-1000 emp.)
"LogMeIn Rescue Feedback"
4/5
What do you like best about LogMeIn Rescue?

Ease of Use

Simple Steps

Convenient for recording the issue of client Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Instead of AVI format, It would be best if videos can be saved as mp4 format.

Most of development teams require us to convert the recording format from AVI to mp4 before we raise a data fix ticket Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue
Edit edit

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

BC
Brundharika C.
Product Support Agent- II
Small-Business (50 or fewer emp.)
"EASY TO COMMUNICATE AND GATHER ACCURATE INFORMATION"
5/5
What do you like best about LogMeIn Rescue?

It is easier to understand the client's concern and resolve the issue by taking the remote control Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Not Applicable. It is easy to use from customer support point of view Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue
Edit edit

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Manoj K.
MK
Manoj K.
Technical core
Mid-Market (51-1000 emp.)
"How does GoTo impacts in modern days"
5/5
What do you like best about LogMeIn Rescue?

GoTo is a set of tools which will support the remote work online meetings and webinars it also offers the GoTo connects and which will helps in the situation where people in certain situations can't go to office virtually will be most useful with this GoTo feature and it will gives us a breakthrough in situations we already faced in the past like covid 19 etc. Its a simple and essential tool to be recommended and used. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

As every product we have likes and dislikes yes, few points that should be highlighted where when functioning it might has occasional connectivity issues and complexity of understamd the product other than that it has high build quality but more complex structure Review collected by and hosted on G2.com.

VG
Vitor G.
Sales Executive
Small-Business (50 or fewer emp.)
"Co-browsing and remote support tools under one software"
5/5
What do you like best about LogMeIn Rescue?

Fastest response by customer support to solve issues either by remote support or remote desktop support. Solve customer issue and connecting to client computer without hassle. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

No dislike for now. I have use it everyday for 3 years and found nothing to complaint. Review collected by and hosted on G2.com.

KS
Kevin S.
Mid-Market (51-1000 emp.)
"7 years of using LogMeIn at two different companies well worth it"
5/5
What do you like best about LogMeIn Rescue?

LogMeIn enables me to better support customers with Professional Services projects. I have used LogMeIn with two different companies for a total of 7 years. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

LogMeIn is not as friendly on MacOS, but it can still work. From my experiences there are more hoops to go through with LogMeIn on MacOS than on Windows. Review collected by and hosted on G2.com.