Yogesh P.
YP
Yogesh P.
Desktop Support Engineer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"LogMeIn review based on my experience"
4.5/5
What do you like best about LogMeIn Rescue?

LogMeIn app is very easy to handle. New user can easily use the tool to take remote in the front machine. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The remote controls from machine get loss sometimes when the administrator account login is required. Review collected by and hosted on G2.com.

Riya K.
RK
Riya K.
Associate Consultant - Sales and Marketing
Mid-Market (51-1000 emp.)
"LMI tool is the best remote support tool in the market. Period!"
5/5
What do you like best about LogMeIn Rescue?

The best is the option to take a private session to access the other devices of the customers. It helps us sort out problems for the customer on two devices at the same time. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Connectivity issues can some time become an issue as the web chat interface on the customer's laptop gets slow at times. Review collected by and hosted on G2.com.

Vikrant K.
VK
Vikrant K.
Senior Administrator
Enterprise (> 1000 emp.)
"Good Tool to connect remotely and administrator system"
5/5
What do you like best about LogMeIn Rescue?

Services are built in package very light Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Disconnecting of rescue session multiple time Review collected by and hosted on G2.com.

Rameez L.
RL
Rameez L.
Technical Support Engineer
Enterprise (> 1000 emp.)
"This application is very helpful"
5/5
What do you like best about LogMeIn Rescue?

While taking remote session, screen is clear and also help to transfer data and softwares Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

everything is fine , I am recommending this application to everyone. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Amazing"
5/5
What do you like best about LogMeIn Rescue?

Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Nothing is there to dislike about LogMeIn rescue Review collected by and hosted on G2.com.

Micheal S.
MS
Micheal S.
System Administrator
Enterprise (> 1000 emp.)
"LogMeIn Review"
2/5
What do you like best about LogMeIn Rescue?

Convenient for connecting to remote host for troubleshooting when a full version of LogMeIn is not present on the host computer. It can be deployed to a remote via several different methods including direct download and email links. Low host system requirements. One very useful feature is the ability to move files to the remote computer. Using Rescue does allow you to save on full licensing by not having to maintain a license for computers that are not regularly remote accessed. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do not understand the difference with downloading and running the program. While useful, the file moving capability is usually very slow when compared with a proper LogMeIn install. Review collected by and hosted on G2.com.

SB
Serena B.
Business Manager
Small-Business (50 or fewer emp.)
"LogMeIn is reliable."
4.5/5
What do you like best about LogMeIn Rescue?

It allows our IT team to troubleshoot IT issues safely. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

It is worth all the positives we can provide. Review collected by and hosted on G2.com.

Ashrifunnisa S.
AS
Ashrifunnisa S.
Technical Support Engineer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Insightful"
5/5
What do you like best about LogMeIn Rescue?

Quality of service and sophisticated support Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Cost of the service and not having a free trial Review collected by and hosted on G2.com.

JH
Jon H.
Systems Administrator
Small-Business (50 or fewer emp.)
"Quick and Painless Remote Control"
5/5
What do you like best about LogMeIn Rescue?

I like the ability to quickly access an end-users computer to assist with fixing there problems. I also, like how quickly technicians can collaborate inside of LogMeIn Rescue. This really makes it easy to fix a problem without having to bother the end user later with another session after getting help from a higher Tier Help-desk. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

There is really nothing that I don't like about LogMeIn Rescue. Review collected by and hosted on G2.com.

Verified User in Computer Hardware
AC
Verified User in Computer Hardware
Small-Business (50 or fewer emp.)
"Logmein one of the best remote support tool"
4.5/5
What do you like best about LogMeIn Rescue?

This tool is easy to handle internal and external remote control. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

At times is bit slow in responding and the client is little show after the agent restarted. Review collected by and hosted on G2.com.