It’s very easy to use, and the connection is seamless. I also love some of its features, especially the ability to add someone else during screen sharing. It’s really cool. Review collected by and hosted on G2.com.

There’s no real consistency between the Windows and Mac versions. The Mac and web versions of the app have a lot of limitations in terms of features, and it’s frustrating to run into differences depending on which platform I’m using. It would be great if all versions were aligned and offered the same features. Review collected by and hosted on G2.com.

I really appreciate how simple it is for end users to connect with LogMeIn Rescue; just one click and I'm in, with no complex setup needed. Despite this simplicity, it maintains enterprise-grade security with 256-bit AES encryption and full audit logs, so I don't have to compromise on compliance. The AI-powered capabilities like screen analysis, session summaries, and device analysis make troubleshooting faster. Screen analysis means I don't have to rely on users describing issues because I can instantly see the error, and session summaries reduce my post-call work, enabling me to help more users daily. It's also particularly useful for repetitive tasks like software installs and driver updates on unattended devices. The initial setup is one of the smoothest in the enterprise remote support space, allowing teams to start supporting users the same day. Review collected by and hosted on G2.com.

The core functionality is great. The main challenge for us is licensing cost at scale. IT gets expensive when we need to add more concurrent technicians during peak times. More flexible pricing for seasonal scaling would save us a lot post-call admin time. Review collected by and hosted on G2.com.

What I like best about LogMeIn Rescue is its fast and reliable remote access, which allows IT teams to troubleshoot devices instantly.

It supports multiple platforms like Windows, Mac, and mobile devices from a single console.

The strong security and easy PIN-based connection make it simple and safe for both technicians and end users. Review collected by and hosted on G2.com.

One thing I dislike about LogMeIn Rescue is that it can be quite expensive compared to other remote support tools.

The user interface and administration can feel complex, especially for new users.

Occasionally, users also report stability or connectivity issues during sessions. Review collected by and hosted on G2.com.

The user interface on my end is intuitive and easy to use. Performance on my end is better than competitors. I like the options available to get a session started. Review collected by and hosted on G2.com.

LogMeIn Rescue does not work well with users' security software. If the user's individual account does not have administrator credentials, it is a hassle to do anything even if the user has access to LAPS. There is a delay when starting a session with a PIN that often confuses users. There is quite a major delay (up to 10 minutes) to reconnect after a restart if the user's account is not an administrator account. Most of my issues are in regards to the program running on the user's end not my end. Review collected by and hosted on G2.com.

I use LogMeIn Rescue to access my clients, from chat to remote access to provide support for an internal system. It's wonderful and has many options that make the experience great. I like the autonomy of switching tabs, and the system is very complete, providing me with an immersive experience. I also like using apps and tools that can be adapted to my liking, and I feel that LogMeIn allows me to use creativity in my work. I found the initial setup very easy, making it great to use. Review collected by and hosted on G2.com.

I believe there should be a confirmation message when connecting to a session, as I have accidentally connected to a session I didn't intend to. Review collected by and hosted on G2.com.

I find the UI of LogMeIn Rescue pretty easy to use. Connecting with others is fairly simple, and I've never really had an issue connecting to another person's computer when I needed to walk them through the steps. It's good to use and pretty easy, despite having its flaws. Review collected by and hosted on G2.com.

I think when the user access control notification pops up, it blanks out your screen. So sometimes, you're left without being able to go to the next step because it's just stuck on the screen where you're supposed to enter admin credentials, which most of the time you're not supposed to give the end user. So, therefore, you're technically stuck. Review collected by and hosted on G2.com.

LogMeIn Rescue sessions can be easily transferred to colleagues, and connecting to clients is straightforward Review collected by and hosted on G2.com.

When using the web browser, I am unable to see the client’s mouse cursor. I understand this is possible when using the app; however, the browser is faster than the app. Review collected by and hosted on G2.com.

that it is quick and easy to send a user an email to click on link Review collected by and hosted on G2.com.

nothing as of right now. It is a great product Review collected by and hosted on G2.com.

Impossible to connect to a new user. We download three or four times using the same process until finally 4- 6 minutes later we get connected. Apple are even worse than Windows. Very frustating Review collected by and hosted on G2.com.

horrible interface for the client. Not intuitive, doesn't seem like anything is happening even when it works, impossible to tell it is working correctly or failing again. When I log in for my vendors using BOMGAR or other tools the interface is easier, faster and more intuitive (and actually works in under a minute) Review collected by and hosted on G2.com.

I like the stability and confidence that LogMeIn Rescue offers, with few drops and fluctuations of the tool. I also found the initial setup quite easy. Review collected by and hosted on G2.com.

Copying and pasting between machines often leads to information being shared between my machine and the client unintentionally, even when I only have the chat open. Review collected by and hosted on G2.com.