--- title: LogMeIn Rescue Reviews meta_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 209 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews **Vendor:** GoTo **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 209 ## About LogMeIn Rescue LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. ## LogMeIn Rescue Pros & Cons **What users like:** - Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. (5 reviews) - Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. (4 reviews) - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. (4 reviews) - Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. (3 reviews) - Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. (2 reviews) - Easy Connection (2 reviews) - Management Efficiency (2 reviews) - Reliability (2 reviews) - Simple (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. (3 reviews) - Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. (2 reviews) - Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. (2 reviews) - Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. (2 reviews) - Users often face **application crashes and poor support** , complicating account management across multiple platforms. (1 reviews) - Users report frequent **app crashes** and poor support, leading to frustration with account management across platforms. (1 reviews) - Users experience **complex administration** issues, with account management across multiple portals and dissatisfaction with customer support. (1 reviews) - Users report **connection issues** with LogMeIn Rescue, highlighting a need for improved stability during remote sessions. (1 reviews) - Users report **connectivity issues** with LogMeIn Rescue, highlighting the need for improved connection stability. (1 reviews) - Difficulty (1 reviews) ## LogMeIn Rescue Reviews ### 1. Very Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about LogMeIn Rescue?** The features are great, it's easy to use and it's fast **What do you dislike about LogMeIn Rescue?** There is nothing that I can thing of that I dislike. **What problems is LogMeIn Rescue solving and how is that benefiting you?** When the Logmein client isn't installed or if it is not working properly. ### 2. Great remote software. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about LogMeIn Rescue?** Ease of use for end user and features to be able to connect. **What do you dislike about LogMeIn Rescue?** Not much, it provides the service we need. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Remote support. ### 3. A great tool for maintaining user support. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about LogMeIn Rescue?** I use LogMeIn rescue on a daily basis to help users with their problems, as well as help them to understand how to better use the tools at their disposal. It's easy to use, and overall is a fun experience to use **What do you dislike about LogMeIn Rescue?** Walking the user through the download process can be tiresome, but is really the only flaw **What problems is LogMeIn Rescue solving and how is that benefiting you?** Speeds up the process of fixing user end issues, and maintains a high quality of life on our user base ### 4. Fantastic product, better than the rest **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about LogMeIn Rescue?** We used log me in for a number of years as our go to remote tool, it was streamlined, smooth and had great features **What do you dislike about LogMeIn Rescue?** The clunky way to gain remote connection **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are able to assist clients with their IT issues using this oroduct ### 5. LogMeIn Rescue **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about LogMeIn Rescue?** File transfer and ability to use like the client side. **What do you dislike about LogMeIn Rescue?** Application is not built in to client. Instead of installing another software. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Helpdesk ### 6. Great functionality for team member support not on the network **Rating:** 3.5/5.0 stars **Reviewed by:** Karl N. | Snr Director Technology Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about LogMeIn Rescue?** Ease of use is the number one - quick and easy for team members to use and feel secure that the connection being given is to the support desk **What do you dislike about LogMeIn Rescue?** For team member support for those who are on the network it would be useful to have the tool restricted to only be functional from with then network for real security **What problems is LogMeIn Rescue solving and how is that benefiting you?** Support of team members not on the network ### 7. LogMeIn Rescue saves us time and money many times over. **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about LogMeIn Rescue?** The best part of LoMeIn Rescue is the ease of use for our users. Most can grasp being walked through starting a remote session. **What do you dislike about LogMeIn Rescue?** The mobile remote support still seems "clunky" and unusable for some platforms. We also have issues with unattended access not working over time. **Recommendations to others considering LogMeIn Rescue:** If you need a help-desk or remote administrative solution across many PCs or Macs, this is for you. **What problems is LogMeIn Rescue solving and how is that benefiting you?** As an IT support company, we've managed to solve issues from helping a user through small issues all the way up to troubleshooting server issues and virus removal. The file transfer feature along with remote log viewing and being able to pull in a third-party tech has been most beneficial. ### 8. LMI is IT's Best Friend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about LogMeIn Rescue?** The ability to store unattended access for different PCs that you support the most. Without having to walk a ton of users through rejoining a new session. The software is quick to launch and quick to get a connection to a remote PC even if the PC is having DNS issues. **What do you dislike about LogMeIn Rescue?** Not being able to store credentials for unattended access. I also wish there was an asset management tool built into the software. I mean we are able to store the machines that we support and assign them to different techs, but no way to detail out deploy and replacement dates. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are able to support over 40 remote locations without having to always roll a tech on-site. LMI saves us a great deal of time. I would say that about 99% of the issues that we face are able to be solved remotely instead of having to have a technician on-site. ### 9. LogMeIn experiance **Rating:** 5.0/5.0 stars **Reviewed by:** Vytautas L. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about LogMeIn Rescue?** Connecting to user gives a local administrator rights and makes work much easier. Very simple and perfect software. **What do you dislike about LogMeIn Rescue?** Didn't find anything I dislike yet. Very liked software. **Recommendations to others considering LogMeIn Rescue:** Easy to use. Super helpful. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I'm solving software and administrative issues with users. The biggest benefit is that you can connect to user as a local administrator and do your job. ### 10. LogMeInRescue is my GoTo remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about LogMeIn Rescue?** This product has a lot of tools included to diagnose remote systems and troubleshoot problems. I've been using this tool to support our customers in NC-SC-VA-WV **What do you dislike about LogMeIn Rescue?** I don't have any complaints about the web version or desktop version **What problems is LogMeIn Rescue solving and how is that benefiting you?** Diagnosing workstation and server problems in our customer stores and getting them back in the saddle as quickly as possible. ### 11. Easy Connection to Screenshare **Rating:** 5.0/5.0 stars **Reviewed by:** Jonnell S. | Senior Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2019 **What do you like best about LogMeIn Rescue?** It's really easy to connect to someone's computer to screenshare. It's reliable even with slower internet connections. **What do you dislike about LogMeIn Rescue?** Can be difficult to direct people who are not familiar with the platform to connect. **Recommendations to others considering LogMeIn Rescue:** A solid program if you need to view others' screens and share control of the computer. **What problems is LogMeIn Rescue solving and how is that benefiting you?** The program provides a quick, reliable way to share a screen with our customers. ### 12. Long time LogMein Rescue user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about LogMeIn Rescue?** We have been using LogMeIn Rescue for 5 years. Before LogMeIn I would have to get in the car and drive for sometimes up to 2 hours. I can't even say how much money this product has saved us in dollars and in how much more productive I have become. Love this product. **What do you dislike about LogMeIn Rescue?** The only thing I dislike is the price. I wish it could be a little less expensive. **Recommendations to others considering LogMeIn Rescue:** None **What problems is LogMeIn Rescue solving and how is that benefiting you?** Helps me be 30% more productive versus driving to every service call. ### 13. Amazing time using Log Me IN **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about LogMeIn Rescue?** The easiness to take the remote access to work on a computer is very easy and helpfull **What do you dislike about LogMeIn Rescue?** The connections get lost by itself due to poor connection and if the connection is slow anyone won't be able to take the remote access. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Helping other people by fixing there computer machine ### 14. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Kendall P. | Diagnostic Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about LogMeIn Rescue?** The ease of use is a key thing to using logmein. I like the unattended access portion as well ! **What do you dislike about LogMeIn Rescue?** The software updates but doesn't provide a change log. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Assistance with customers who are thousands of miles apart. ### 15. Effortless integration **Rating:** 4.0/5.0 stars **Reviewed by:** Darlene Love W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about LogMeIn Rescue?** I am able to assist our employees remotely with their technical needs. **What do you dislike about LogMeIn Rescue?** Being able to do seamless integration and update of incidents **What problems is LogMeIn Rescue solving and how is that benefiting you?** Work with end users proactively without the need for them to be physically present for troubleshooting ### 16. LogMeIn Rescue does everything we need and more. **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about LogMeIn Rescue?** -Data Transfer Speeds -Staying connected when switching networks -Ease of use for our users **What do you dislike about LogMeIn Rescue?** -Allows users to click on show password when we remote in as an admin. -Some Windows prompts we have to switch to grayscale to see them. **What problems is LogMeIn Rescue solving and how is that benefiting you?** -Common software incidents and walking users through steps. -Benefits is the ease of use so our users aren't frustrated during the call. ### 17. Sr. Technical Support Specialist II **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2018 **What do you like best about LogMeIn Rescue?** The quickness and connection speeds of LMI rescue. If needed for external control for reboots and checking task manager of clients servers. **What do you dislike about LogMeIn Rescue?** The search function. LMI updates a while ago and now it will only search one word rather than the string you type. If you add a second word, it makes that the primary search. **Recommendations to others considering LogMeIn Rescue:** Great platform of your PC can handle the console. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I work for an EMR software company. We access hundreds of clients servers to perform maintenance on their individual applications. Also use LMI to connect to individual pcs for local app troubleshooting. ### 18. Easy and simple for technician and client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about LogMeIn Rescue?** LogMeIn Rescue does not require software installation on clients' machines. Clients can easily understand how to initiate screen sharing. **What do you dislike about LogMeIn Rescue?** UI is cluttered with internal advertisements and articles. If there is the ability for multiple technicians to view a client's screen, it is not immediately obviousl. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Having clients console into network appliances and using LogMeIn Rescue for initial configuration of those appliances. ### 19. Log Me In Rescue Customer and Tech Consoles **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about LogMeIn Rescue?** I love that it is somewhat easy to use. I deal with customers of all kinds on a regular basis and some are extremely comfortable with computers but most are not and I have found that this program is easy to use with customers of all kinds. **What do you dislike about LogMeIn Rescue?** It could use a little bit less security at first download and run process **Recommendations to others considering LogMeIn Rescue:** I recommend for anyone wanting a user friendly Remote Session **What problems is LogMeIn Rescue solving and how is that benefiting you?** Taking remote access to a customers computer but still giving then the ability to control as well help be able to teach them how to use their computer weather then taking over and fixing it and leaving ### 20. Super reliable and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | NTS, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about LogMeIn Rescue?** Easy connectivity ans very stable. program erases after the customers use it so it is not permanently installed. **What do you dislike about LogMeIn Rescue?** Not available thru some firewalls. Does not have the ability to see multiple screens. **What problems is LogMeIn Rescue solving and how is that benefiting you?** remote desktop help to manage a region ### 21. Positive **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen C. | Principal Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about LogMeIn Rescue?** Up to 10 simultaneous support sessions, display sessions in separate windows, file transfers, event logs, overall reliability. **What do you dislike about LogMeIn Rescue?** Occasionally unable to connect to computer; shows "connecting" status but no connection made. Ironically I can usually get on the same machine just fine using my Logmein Central account. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Any and all problems with my client's machines that don't require me to go onsite. ### 22. LMI Rescue FTW **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about LogMeIn Rescue?** Love the remote rescue lens feature! Nobody else has that! **What do you dislike about LogMeIn Rescue?** Nothing to be honest does what I need! Love the product! **What problems is LogMeIn Rescue solving and how is that benefiting you?** I am a remote support technician for a large corporation that help Dentists across the US with their Dental imaging IT needs. ### 23. Very helpful in supporting our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn T. | Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2018 **What do you like best about LogMeIn Rescue?** The integrated dashboard lets you control a client's computer, do file transfers, or share your own screen all from one place. There is also a built in chat. I also like the ease of the 6 digit code that can be entered at our site for quick support. **What do you dislike about LogMeIn Rescue?** Not much! The customization features for adding to your website are a bit frustrating, but we were able to master it after some trial and error. **Recommendations to others considering LogMeIn Rescue:** If you have the ability to work with the technology a bit, it's a perfect fit for anyone needing to provide quick remote support. It's very easy for your customers, it's just a little harder for you to get it set up. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We support clients on the desktop software we write, and sometimes accessing their computers is the only way. ### 24. Almost Perfect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about LogMeIn Rescue?** There's a lot to like. LMI makes it super simple to connect to remote users and troubleshoot their system. It also helps me manage lists of my regular customers systems so that I can access them easily after hours to perform regular maintenance. IF you are part of a support team, Rescue lets you easily transfer your session to another support representative, and it tracks the time you spend on each connection which helps with reporting. **What do you dislike about LogMeIn Rescue?** iPhone support. Still a struggle to get a even a view on an iPhone. When you are trying to support someone who has an issue, there are too many steps to start a session. **Recommendations to others considering LogMeIn Rescue:** Kick the tires with an eval before you buy. It is not an inexpensive product but if its features fit your workflow, then it's wort paying for. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I perform personalized/customized system management. The benefit with Rescue is I almost never need to physically go to a customer. ### 25. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about LogMeIn Rescue?** It's easy to use, recording session is always available. **What do you dislike about LogMeIn Rescue?** Even if you "End" the call, you have to make sure to disconnect **What problems is LogMeIn Rescue solving and how is that benefiting you?** We use this for our banks to help remote in their system and troubleshoot ### 26. Perfect Remote Assistance Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about LogMeIn Rescue?** It's well built- for about any support situation. Logs are viewable right there of every action, able to be supervised by a supervisor while in live support session. Supports both mobile OS and Windows/Mac. **What do you dislike about LogMeIn Rescue?** It needs to support ChromeOS but other than that the price might be a bit high for it. **Recommendations to others considering LogMeIn Rescue:** They are costly and moving licensing in a direction that will likely cost an organization quite a sum. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Being able to remotely view and assist clients that are not connected within the organization. Supports a wide variety of devices. ### 27. Excellent resource for technical assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Frank E. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about LogMeIn Rescue?** Excellent resource for technical assistance **What do you dislike about LogMeIn Rescue?** Log Me In rescue does not have a lot of shortcomings would like to have video access with the user at the same time as troubleshooting the computer but aside from that everything works well **What problems is LogMeIn Rescue solving and how is that benefiting you?** Log Me In rescue gives me the technical resources to troubleshoot and access Computers normally I would not be able to solve from remote location ### 28. Great remote access tool for my small business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2018 **What do you like best about LogMeIn Rescue?** My company like LogMeIn Rescue for it's ease of access and simplicity for our clients to establish a remote connection. LMIR is safe and secure from our experience and find it to be a value to ourselves and our clients. We also like the status and connectivity records of the devices we support. **What do you dislike about LogMeIn Rescue?** Sometime the organizational aspects in the admin portal can be simpler. Maybe some tutorial tools can be implemented to make sure we are using the product to it's maximum potential. We do wish mobile support was included with our package. Also, we would also like some clarity about what other partner features are included since recent acquisitions with LMIR. **Recommendations to others considering LogMeIn Rescue:** Examine all possible protocols and features with the product. **What problems is LogMeIn Rescue solving and how is that benefiting you?** KNECTECH solve many issues, mainly with LMIR's basic function of remote access. We have also determined it helps our support team collaborate by sharing connections. ### 29. Computer Support Company Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2018 **What do you like best about LogMeIn Rescue?** We've used the program for over 5 years with great results. Its easy for our clients to give us access to their system and it allows us to handle more service calls during the day. We have many computers on unattended access which also works out great for handling our clients with Servers. **What do you dislike about LogMeIn Rescue?** No mobile app. It would be tough to run it on a phone I understand but a tablet would be handy. **Recommendations to others considering LogMeIn Rescue:** Mobile access for tablets mainly. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Logmein Rescue is probably 80% of our business. We have changed from an onsite company to one that handles mostly remote service calls. It allows for 1 person to handle many clients at one time. The reporting is the other problem with had for many years with remote programs. Logmein Rescues has solved all of that so we don't miss any billable time. ### 30. Logmein Rescue a great tool for remoting in to users computers. **Rating:** 4.5/5.0 stars **Reviewed by:** Amy H. | Support Technician, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about LogMeIn Rescue?** Logmein is a great tool to login remotely and help a users with problems they maybe having with their computer hardware or a software issue. You can lunch the desktop mode and have access to the user's desktop and you can also communicate with the user by sending each other instant messages. It also provides several ways of gaining remote access to the users computer. You can record the session with the user also. **What do you dislike about LogMeIn Rescue?** Sometimes it can be slow to connect, users sometimes have to answer a series of questions depending upon which method you use to connect. I also dislike the cost, Logmein Rescue can be expensive depending upon how many agent licenses you purchase. **Recommendations to others considering LogMeIn Rescue:** Give Logmein a try. It's a great tool for aiding you in offering great technical support for your users. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are solving a lot of users problems with Logmein, for computers problems with hardware, software, email problems and a lot more. The benefits of using Logmein give us the benefit to login also anywhere to help users. ### 31. log me in rescue review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about LogMeIn Rescue?** support for multiple operating systems and mobile devices **What do you dislike about LogMeIn Rescue?** does not provide ability to group connections **What problems is LogMeIn Rescue solving and how is that benefiting you?** IT Services, point of sale ### 32. the best and most reliable remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Izzy B. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about LogMeIn Rescue?** its reliable and it works all the time, I tried all others including teamviewer, go2assist, screenconnect **What do you dislike about LogMeIn Rescue?** its a bit on the pricey side, and talking to customer support is not that fruitful **Recommendations to others considering LogMeIn Rescue:** negotiate a price for 3 years otherwise you might feel ripped off at renewal **What problems is LogMeIn Rescue solving and how is that benefiting you?** I manage all my local pc's and remote pc's using recue with unattended access ### 33. Log MeIn Rescue **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about LogMeIn Rescue?** My favorite thing about Log MeIn Rescueis its ease of installation. Once it is installed, you can quickly load the application and establish a remote desktop connection for troubleshooting. I also like that there is a built in chat feature which helps quickly transfer lines of code or other text. Or lets you communicate if a phone is not available. **What do you dislike about LogMeIn Rescue?** My only real dislike is that you have to run the install file each time, but it loads quickly. This also may not work on slow networks. **Recommendations to others considering LogMeIn Rescue:** This is my favorite product for screen sharing and establishing a remote desktop connection with another user. It has made troubleshooting a breeze and beats Bomgar in my opinion. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I solve the problem of establishing a line of visual communication between a tech support/engineer and myself when additional troubleshooting is necessary. The benefits I've realized is that it is the most efficient way to get to a final resolution. ### 34. LogMeIn Rescue gives us the tools to remotely help. **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron W. | Director of MediaShout User Experience / Product Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about LogMeIn Rescue?** LMI Rescue is great for connecting with users and providing high-level customer support. Through a simple download and install process, you can be connected with a customer's computer to troubleshoot and help them resolve various issues. You can also send files back and forth as needed or share URLs through a simple macro programming so that you can quickly help a user find answers to common questions. Additionally, if you need to remotely access a computer when the user is not available, you can setup Unattended Access to the computer for a period of time (or indefinitely). You can also view multiple monitors (if more than one is connected to the remote computer), allowing you to see everything coming out of the computer. Finally, there is the ability to gather information about the computer specs and to remotely shutdown or reboot, if the computer isn't responding. **What do you dislike about LogMeIn Rescue?** When connecting a customer, it takes longer than with other similar programs as it has a series of prompts (at least 3) as well as a download file. It could be better automated. Additionally, it does take a lot of bandwidth and can be a challenge to use on lower-level internet connections. **Recommendations to others considering LogMeIn Rescue:** It is expensive compared to other solutions, but it also has the most features. It can be taxing when helping customers who aren't tech-savvy trying to get connected. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It allows us to walk through and show a user how to resolve an issue versus just explaining over the phone or via email. ### 35. Logmein Rescue! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about LogMeIn Rescue?** Viewing clients screens, remote IT support, east of use. helping people fix their issues!! Cell phone remote activity is pretty good, but not the best. **What do you dislike about LogMeIn Rescue?** people sometimes have a hard time getting to logmein123.com. Some disconnections occur when people are on bad internet connections. **What problems is LogMeIn Rescue solving and how is that benefiting you?** IT solution ### 36. Easy to use for full remote control of computers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about LogMeIn Rescue?** The easiest part is the install for the user. They click on a link and POOF its running. The next is the ability to just 'view' or control as an admin and do the things needed to remotely troubleshoot an issue. Super easy to also handle multiple sessions. The ability to also reboot the computer and connect to it before the user logs in. Integration with FreshService as well. **What do you dislike about LogMeIn Rescue?** It doesn't automatically fix everything broken? ;-) There's really no dislikes, it does what it does as advertised. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Remote support of user computers. The benefit of being able to remotely support a user with the tools that don't have a lot of overhead and makes it easy to control reboot, send files, etc. ### 37. Great tool for remote support inside the cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about LogMeIn Rescue?** The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and don't have any . **What do you dislike about LogMeIn Rescue?** No complaints about this product have used for when people have to do software updates on my computer. **Recommendations to others considering LogMeIn Rescue:** Support's is great. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Cost and Cloud Based ### 38. Long time user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2018 **What do you like best about LogMeIn Rescue?** Remote desktop is very helpful and easy to use **What do you dislike about LogMeIn Rescue?** There is very little to dislike considering it performs as expected **Recommendations to others considering LogMeIn Rescue:** None **What problems is LogMeIn Rescue solving and how is that benefiting you?** Saves me time traveling from site to site. It also allows me to connect with no remote user after the first connection is established! ### 39. LogMeIn Rescue for Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about LogMeIn Rescue?** I liked that it was easy to access for clients - we had a button on top of our software help page. **What do you dislike about LogMeIn Rescue?** The pricing was really high for a small company like ours - it also was a pain to have to wait for the access code to give the client when we wanted to jump quickly on a call. **Recommendations to others considering LogMeIn Rescue:** If you have a large staff and large budget for client support than this is a great tool. Unfortunately, we decided to get off of it because of the price. We didn't really utilize all of the integrations that they offered, like FreshDesk, which may have made it more worth the cost. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We used it for our Customer Service team. It was a very valuable resource since its much simpler than using JoinMe Meetings and passing the presenter role. I liked that we were able to work on a clients desktop and share control of the screen. ### 40. LogMeIn Rescue **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about LogMeIn Rescue?** Ease of use from client and host side, has multiple was to send clients the access requests. **What do you dislike about LogMeIn Rescue?** Lacks in control when admin level is needed. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Providing remote support for clients ### 41. Excellent Remote Resource **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Service Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about LogMeIn Rescue?** The different options the tool allows including mobile devices **What do you dislike about LogMeIn Rescue?** It doesn't auto switch computers to not sleep/hibernate when remoting in. File transfers can be slow. **Recommendations to others considering LogMeIn Rescue:** Improve mobile tempting and allow more phones to use. Increase file transfer speeds **What problems is LogMeIn Rescue solving and how is that benefiting you?** Easy back up remote tool we use when our primary doesn't work. This tool allows us to help customers with some mobile devices. ### 42. Clunky Program But Great Features **Rating:** 4.0/5.0 stars **Reviewed by:** Sam B. | Technical Support Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about LogMeIn Rescue?** I love the ability to add unattended access to any computer I need so that I can access them with out the users completing the connection process each time. Really cuts down on frustration. **What do you dislike about LogMeIn Rescue?** Some side features seem really clunky and inefficient. The file transfer protocol is difficult to navigate for example. Also seems to take a minute to connect and can seem like it failed but you just need to wait longer. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Connecting with offsite users to fix issues that need our hands on attention. The ability to connect anywhere no matter their network is a life saver at times. ### 43. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Charles S. | Product Specialist II, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about LogMeIn Rescue?** ease Of connection Ease of use Able to upload software to resolve issues Able to connect to multiple computers **What do you dislike about LogMeIn Rescue?** Nothing I can think of. Logmein has come a long way over the years and I’m sure they’re one of the top IT softwares out in the market today’s **Recommendations to others considering LogMeIn Rescue:** It’s a great way to connect and resolve issues quickly. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I’m able to log into computers, see what’s going on, upload software I’d needes to resolve the issues. ### 44. Amazing piece of software for remote support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about LogMeIn Rescue?** The sessions are recorded. Easy log in through their website. Good level of security. **What do you dislike about LogMeIn Rescue?** Nothing in particular. Very well thought product. **Recommendations to others considering LogMeIn Rescue:** Highly recommened for end user support. **What problems is LogMeIn Rescue solving and how is that benefiting you?** End user support. ### 45. Lmi rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2018 **What do you like best about LogMeIn Rescue?** We can access computers quickly and easily tio give them support for remote issues **What do you dislike about LogMeIn Rescue?** Would like ability to store credentials to computers in unattended access, in order to access them quicker and more often **What problems is LogMeIn Rescue solving and how is that benefiting you?** Supporting customers is easier south console ### 46. LogMeIn gets the job done, but could be streamlined **Rating:** 3.0/5.0 stars **Reviewed by:** Roman P. | Technical Writer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2017 **What do you like best about LogMeIn Rescue?** Runs quickly, light on system resources, familiarity **What do you dislike about LogMeIn Rescue?** Interface is outdated and not very intuitive to navigate, could definitely use a redesign **Recommendations to others considering LogMeIn Rescue:** If you're not worried about future innovation and just want something stable, it will serve you well. If you want improvements, you might want to look elsewhere. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We use LogMeIn Rescue for remote access in a helpdesk environment. It's a critical step in our process and has served us well for many years. I would consider it a standard-bearing software, but one that has perhaps gotten too comfortable with it's adoption. ### 47. Easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about LogMeIn Rescue?** The app features a lens program and easy to use dashboard. **What do you dislike about LogMeIn Rescue?** The mobile app. I would recommend a more user friendly app when troubleahooting business anartphones **What problems is LogMeIn Rescue solving and how is that benefiting you?** Computer booting issues, internet connectivity problems. Operating system updates. ### 48. Excellent resource to connect with a customer and assist them live. **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly D. | Technical Support Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2017 **What do you like best about LogMeIn Rescue?** I appreciate that I can be on the phone with a customer, and provide them with a link via email, or a 6-digit unique pin number in order to connect with them right away. It's super convenient and very easy to use. **What do you dislike about LogMeIn Rescue?** I dislike that it can sometimes seem challenging for some of our less computer-literate customers to effectively initiate the connection. **Recommendations to others considering LogMeIn Rescue:** We have found the LogMeIn Rescue product to be highly effective for the kind of support we do on a daily basis. With the versatile options they offer to get connected with our customers, I would strongly recommend this as a primary connection tool. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are utilizing LogMeIn Rescue to resolve issues or concerns our customers are experiencing with the tradeshow management software we support. It has benefitted us in that we are able to assist a customer immediately, instead of receiving their issue via email or voicemail, and addressing it after the fact. ### 49. A Great Remote Technician/Assistance Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron T. | Information Technology Manager, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about LogMeIn Rescue?** I like the multiple ways you're able to start client sessions. By PIN Code, Email, Hyperlink, or SMS (Mobile). All sessions are seamless and very easy to navigate/control the device you're in. Also has a nice feature allowing you to quietly monitor/view any technicians open sessions. This is especially important when mentoring a fellow up and coming IT member. **What do you dislike about LogMeIn Rescue?** Not very much... but if you want me to nitpick....Never been one to like a ton of flare, this app opens to a homescreen with giant icons and a ton of text... Would be nice if this stuff could be hidden or was a one time prompt. **What problems is LogMeIn Rescue solving and how is that benefiting you?** The ability to seamlessly support all devices in our ORG no matter where we are logistically in the world. Save time and money (onsite trips). ### 50. LogMeIn Rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about LogMeIn Rescue?** The ability to provide remote support to end users without having to actually visit their physical location is priceless. **What do you dislike about LogMeIn Rescue?** Took me a little bit while to get used to the interface. But, once you do it is quite powerful. **Recommendations to others considering LogMeIn Rescue:** Sign up for a free Trial and try it out. Also get on a live webinar with them and let them show you everything that it will do. Even if you are using it they can show you things it can do that you may be missing out on. **What problems is LogMeIn Rescue solving and how is that benefiting you?** The ability to support remote workers and workers that are away on business. ## LogMeIn Rescue Discussions - [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) - 1 comment, 1 upvote - [View LogMeIn Rescue pricing details and edition comparison](https://www.g2.com/products/logmein-rescue/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+05%3A38%3A48+-0500&secure%5Bsession_id%5D=fb291155-67f3-43a2-b804-d934f8257dec&secure%5Btoken%5D=60fcfc140287e5ea152752556d14aeaa7d764ffc40088b19ddb107baea6814c6&format=llm_user) ## LogMeIn Rescue Integrations - [Agiloft Contract Management Suite](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## LogMeIn Rescue Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - SLA Management - Attachments/Screencasts - Ticket Collaboration - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Content - Remote Video Support** - Content Management - Instruction **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LogMeIn Rescue Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 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