LogMeIn Rescue

LogMeIn Rescue

4.6
(67)

By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

Work for LogMeIn Rescue?

Learning about LogMeIn Rescue?

We can help you find the solution that fits you best.

LogMeIn Rescue Reviews

Write a Review
Vishnuvardhan J.
Validated Reviewer
Review Source

"Better remote application"

What do you like best?

I like the way the controls are on the remote screen. I work on the application every day.

It feels and looks good, It is fast and we can even access Task Manager of the users machine when compare to Skype remote desktop.

What do you dislike?

When we are on remote session with customers, the there are too many toolbars and it is taking too much of space. It would be nice if the remote computer screen is bigger than usual. I know there is full screen optiuon, however we cannot multi task when we take remote session in full screen.

Recommendations to others considering the product:

I would totally recommed the application to all the service/ help desk employees who works with users in solving their issues with their computers. The app makes it very east to help the customers.

What problems are you solving with the product? What benefits have you realized?

We take remote session to users computer to troubleshoot and fix the issues

Sign in to G2 to see what your connections have to say about LogMeIn Rescue
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 67 LogMeIn Rescue reviews
LinkedIn Connections
Ralph John Q.
Validated Reviewer
Verified Current User
Review Source

"Chat Support"

What do you like best?

The software is easy to use. Predefined replies works best. Easy remote connection. Sharing and transferring sessions with team member. Collaboration chat box. Nice looking console. Option to allow auto start if private connections. Sound notification for incoming chat messages. Helpful tips, guide, articles are available in the console itself. Training videos available. Configurable sound alerts. Video recording. Screen capture option. Customizable theme option.

What do you dislike?

We could use some help if we have a search button in modifying the predefined replies. It will be a lot easier that to browse all way down and look for the one you would like to edit. Connection lost, I don't know if it is a internet connection or what as sometimes LMI console crashes while other application are still working fine.

Recommendations to others considering the product:

Easy to use. Could help you remote in without a problem. Easy to install. Does not have a lot of requirements. The software is easy to use. Predefined replies works best. Easy remote connection. Sharing and transferring sessions with team member. Collaboration chat box. Nice looking console. Option to allow auto start if private connections. Sound notification for incoming chat messages. Helpful tips, guide, articles are available in the console itself. Training videos available. Configurable sound alerts. Video recording. Screen capture option. Customizable theme option.

What problems are you solving with the product? What benefits have you realized?

Customer support. LMI helps us in resolving client concern. Through remote connection we could easily identify the customer problem and provide accurate resolution.

Sign in to G2 to see what your connections have to say about LogMeIn Rescue
Michael M.
Validated Reviewer
Verified Current User
Review Source

"Whatever did we do before there was LogMeIn Rescue?"

What do you like best?

I like the fact that I can resolve over 95% of my customer support issues without ever putting my outside clothes on. Yay Pajamas! The ease of access, and the efficency of the data connection makes it possible to do useful support while tethered to a cell phone in an airport lounge.

What do you dislike?

There is an ability to store remote computer configurations, but it does not integrate with a high security password manager, so i still have to remember or write down all the credentials. Room for improvement here

Recommendations to others considering the product:

If you have the need to support desktop applications for users who are technically challenged, this is a very good solution. The connection process is not so complicated as to be beyond the skills of even the most technically underperforming client,

What problems are you solving with the product? What benefits have you realized?

This really helps when the problem with the software is actually in the wetware, between the customers ears. It's amazing how they can ignore big red flashing error boxes as "normal" I use Log me In Rescue for Customer training, backups, remote configuration, and custom "On the Spot" coding and SQL queries.

What Remote Support solution do you use?

Thanks for letting us know!
Gary B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Logmein Rescue"

What do you like best?

We love how easy it is to get a customer connected. It is the #1 reason we chose it over others.

What do you dislike?

Unattended access sometimes acts up on networking and when we CTRL-ALT-DEL and log in, as it logs us in, it kicks us out and when we reconnect, we have to CTRL-ALT-DEL again... and it gets in a loop. We have to use another product to break the cycle

Also, the time tracker would be nice for a pause option. Sometime we start a process and walk away from it, we don't want to track PC run time, only our operators time using it. So it would be nice to pause/restart the clock and still be able to see the screen.

Recommendations to others considering the product:

When transferring a connection to another tech, make it more visible than just the small green dot blinking. It's easily overlooked.

What problems are you solving with the product? What benefits have you realized?

General IT Services and problem solving for customers remotely. It has been very helpful in growing our business.

Bhanu M.
Validated Reviewer
Review Source

"Excellent expirence "

What do you like best?

It's easy to use. The best thing is I can access at least 10 remotes at the same time. I can also install the calling card so our customer directly connects with us in case they need any help with the help of calling card.

What do you dislike?

Nothing, I use LogMeIn rescue more than 4 years we did not have any problem.

Recommendations to others considering the product:

If your company is Big then I can recommend LogMeIn rescue. Because your per technician will access 10 remotes at the same time. It's easy to use and it's working fast. It's easy to set up or incase need any help to install the software or any help then they will assist you perfectly and professionally. You can use trial I'm sure after that you will definitely purchase the subscription for your technician.

What problems are you solving with the product? What benefits have you realized?

My company sells Software Support in Canada & USA. So we use LogMeIn for remote access. With the help of LogMeIn we take remote access to our customer's computer and fix the problem like printer connectivity, emails, etc.

Amy H.
Validated Reviewer
Verified Current User
Review Source

"Logmein Rescue a great tool for remoting in to users computers."

What do you like best?

Logmein is a great tool to login remotely and help a users with problems they maybe having with their computer hardware or a software issue. You can lunch the desktop mode and have access to the user's desktop and you can also communicate with the user by sending each other instant messages. It also provides several ways of gaining remote access to the users computer. You can record the session with the user also.

What do you dislike?

Sometimes it can be slow to connect, users sometimes have to answer a series of questions depending upon which method you use to connect. I also dislike the cost, Logmein Rescue can be expensive depending upon how many agent licenses you purchase.

Recommendations to others considering the product:

Give Logmein a try. It's a great tool for aiding you in offering great technical support for your users.

What problems are you solving with the product? What benefits have you realized?

We are solving a lot of users problems with Logmein, for computers problems with hardware, software, email problems and a lot more. The benefits of using Logmein give us the benefit to login also anywhere to help users.

U
User
Validated Reviewer
Verified Current User
Review Source

"The most versatile remote support solution"

What do you like best?

The queue system is a great feature for technicians who have a lot of sessions to deal with. File manager and it's integrated feature set is very useful when transferring large amounts of files to and from a customer computer. We have used this extensively when vehicle calibrations needed to be moved to the customer computer for programming purposes.

What do you dislike?

Splitting the chat windows automatically changes the session you are viewing when you click on it. I get the point, but I wish there was an option to disable that. History & Notes section is easy to forget about. If another technician inputs data there during their session, you are never notified that there are new notes, the next time you connect to the computer.

Recommendations to others considering the product:

Even if you don't need the queue system implemented with LogMeIn Rescue, the client itself as well as it's current feature set is a lot more complete and streamlined than other products on the market.

What problems are you solving with the product? What benefits have you realized?

Helping dealers and customers program trucks and resolve computer / diagnostic software issues. Without LogMeIn, there would be next to no way to resolve some of the reported problems from our customers. We solve problems ranging from simple software installations, to registry issues, permission issues, as well as truck diagnostics such as data link connection issues or module programming issues with the engine, body controller, brake system, etc All the customer needs to do is hook up to the vehicle and have an internet connection - and we can assist..

UF
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"A fantastic remote access software"

What do you like best?

The client-facing side of the software is incredibly easy to access, and instructions to initiate a rescue session are simple enough even the most technologically challenged can follow them.

Additionally, the security and access options offered by the LMI Rescue software are leagues ahead of other remote access software I've used.

What do you dislike?

Not much! I haven't encountered any faults or issues with the program.

If anything (and this is a very minor complaint), I wish there were more customization options in terms of interface colors.

Recommendations to others considering the product:

If you need a remote access software that is flexible, easy to use, and hassle-free, this is the remote access software for you.

What problems are you solving with the product? What benefits have you realized?

A need to assist customers across the country remotely - servicing offices across the country requires a solution that allows for us to quickly respond to, assess, and have the proper tools to deal with a variety of hardware and software issues.

Ease of use for both user and client - LMI Rescue has multiple avenues for clients to initiate a rescue session, from user-specific links to logmein123.com/rescue.me to emailed download links. This allows for multiple avenues of access if issues prevent the user from accessing a single form of access.

Lynn T.
Validated Reviewer
Verified Current User
Review Source

"Very helpful in supporting our clients"

What do you like best?

The integrated dashboard lets you control a client's computer, do file transfers, or share your own screen all from one place. There is also a built in chat.

I also like the ease of the 6 digit code that can be entered at our site for quick support.

What do you dislike?

Not much! The customization features for adding to your website are a bit frustrating, but we were able to master it after some trial and error.

Recommendations to others considering the product:

If you have the ability to work with the technology a bit, it's a perfect fit for anyone needing to provide quick remote support. It's very easy for your customers, it's just a little harder for you to get it set up.

What problems are you solving with the product? What benefits have you realized?

We support clients on the desktop software we write, and sometimes accessing their computers is the only way.

Vishnuvardhan J.
Validated Reviewer
Review Source

"Better remote application"

What do you like best?

I like the way the controls are on the remote screen. I work on the application every day.

It feels and looks good, It is fast and we can even access Task Manager of the users machine when compare to Skype remote desktop.

What do you dislike?

When we are on remote session with customers, the there are too many toolbars and it is taking too much of space. It would be nice if the remote computer screen is bigger than usual. I know there is full screen optiuon, however we cannot multi task when we take remote session in full screen.

Recommendations to others considering the product:

I would totally recommed the application to all the service/ help desk employees who works with users in solving their issues with their computers. The app makes it very east to help the customers.

What problems are you solving with the product? What benefits have you realized?

We take remote session to users computer to troubleshoot and fix the issues

David L.
Validated Reviewer
Verified Current User
Review Source

"LogMeIn Rescue saves us time and money many times over."

What do you like best?

The best part of LoMeIn Rescue is the ease of use for our users. Most can grasp being walked through starting a remote session.

What do you dislike?

The mobile remote support still seems "clunky" and unusable for some platforms. We also have issues with unattended access not working over time.

Recommendations to others considering the product:

If you need a help-desk or remote administrative solution across many PCs or Macs, this is for you.

What problems are you solving with the product? What benefits have you realized?

As an IT support company, we've managed to solve issues from helping a user through small issues all the way up to troubleshooting server issues and virus removal. The file transfer feature along with remote log viewing and being able to pull in a third-party tech has been most beneficial.

Aaron W.
Validated Reviewer
Verified Current User
Review Source

"LogMeIn Rescue gives us the tools to remotely help."

What do you like best?

LMI Rescue is great for connecting with users and providing high-level customer support. Through a simple download and install process, you can be connected with a customer's computer to troubleshoot and help them resolve various issues. You can also send files back and forth as needed or share URLs through a simple macro programming so that you can quickly help a user find answers to common questions. Additionally, if you need to remotely access a computer when the user is not available, you can setup Unattended Access to the computer for a period of time (or indefinitely). You can also view multiple monitors (if more than one is connected to the remote computer), allowing you to see everything coming out of the computer. Finally, there is the ability to gather information about the computer specs and to remotely shutdown or reboot, if the computer isn't responding.

What do you dislike?

When connecting a customer, it takes longer than with other similar programs as it has a series of prompts (at least 3) as well as a download file. It could be better automated. Additionally, it does take a lot of bandwidth and can be a challenge to use on lower-level internet connections.

Recommendations to others considering the product:

It is expensive compared to other solutions, but it also has the most features. It can be taxing when helping customers who aren't tech-savvy trying to get connected.

What problems are you solving with the product? What benefits have you realized?

It allows us to walk through and show a user how to resolve an issue versus just explaining over the phone or via email.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"LMI is IT's Best Friend"

What do you like best?

The ability to store unattended access for different PCs that you support the most. Without having to walk a ton of users through rejoining a new session. The software is quick to launch and quick to get a connection to a remote PC even if the PC is having DNS issues.

What do you dislike?

Not being able to store credentials for unattended access. I also wish there was an asset management tool built into the software. I mean we are able to store the machines that we support and assign them to different techs, but no way to detail out deploy and replacement dates.

What problems are you solving with the product? What benefits have you realized?

We are able to support over 40 remote locations without having to always roll a tech on-site. LMI saves us a great deal of time. I would say that about 99% of the issues that we face are able to be solved remotely instead of having to have a technician on-site.

C
Consultant
Validated Reviewer
Verified Current User
Review Source

"Almost Perfect"

What do you like best?

There's a lot to like. LMI makes it super simple to connect to remote users and troubleshoot their system. It also helps me manage lists of my regular customers systems so that I can access them easily after hours to perform regular maintenance.

IF you are part of a support team, Rescue lets you easily transfer your session to another support representative, and it tracks the time you spend on each connection which helps with reporting.

What do you dislike?

iPhone support. Still a struggle to get a even a view on an iPhone. When you are trying to support someone who has an issue, there are too many steps to start a session.

Recommendations to others considering the product:

Kick the tires with an eval before you buy. It is not an inexpensive product but if its features fit your workflow, then it's wort paying for.

What problems are you solving with the product? What benefits have you realized?

I perform personalized/customized system management. The benefit with Rescue is I almost never need to physically go to a customer.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great remote access tool for my small business"

What do you like best?

My company like LogMeIn Rescue for it's ease of access and simplicity for our clients to establish a remote connection. LMIR is safe and secure from our experience and find it to be a value to ourselves and our clients. We also like the status and connectivity records of the devices we support.

What do you dislike?

Sometime the organizational aspects in the admin portal can be simpler. Maybe some tutorial tools can be implemented to make sure we are using the product to it's maximum potential. We do wish mobile support was included with our package. Also, we would also like some clarity about what other partner features are included since recent acquisitions with LMIR.

Recommendations to others considering the product:

Examine all possible protocols and features with the product.

What problems are you solving with the product? What benefits have you realized?

KNECTECH solve many issues, mainly with LMIR's basic function of remote access. We have also determined it helps our support team collaborate by sharing connections.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Computer Support Company Review"

What do you like best?

We've used the program for over 5 years with great results.

Its easy for our clients to give us access to their system and it allows us to handle more service calls during the day.

We have many computers on unattended access which also works out great for handling our clients with Servers.

What do you dislike?

No mobile app. It would be tough to run it on a phone I understand but a tablet would be handy.

Recommendations to others considering the product:

Mobile access for tablets mainly.

What problems are you solving with the product? What benefits have you realized?

Logmein Rescue is probably 80% of our business. We have changed from an onsite company to one that handles mostly remote service calls.

It allows for 1 person to handle many clients at one time.

The reporting is the other problem with had for many years with remote programs. Logmein Rescues has solved all of that so we don't miss any billable time.

UG
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Log MeIn Rescue"

What do you like best?

My favorite thing about Log MeIn Rescueis its ease of installation. Once it is installed, you can quickly load the application and establish a remote desktop connection for troubleshooting. I also like that there is a built in chat feature which helps quickly transfer lines of code or other text. Or lets you communicate if a phone is not available.

What do you dislike?

My only real dislike is that you have to run the install file each time, but it loads quickly. This also may not work on slow networks.

Recommendations to others considering the product:

This is my favorite product for screen sharing and establishing a remote desktop connection with another user. It has made troubleshooting a breeze and beats Bomgar in my opinion.

What problems are you solving with the product? What benefits have you realized?

I solve the problem of establishing a line of visual communication between a tech support/engineer and myself when additional troubleshooting is necessary. The benefits I've realized is that it is the most efficient way to get to a final resolution.

Kelly D.
Validated Reviewer
Verified Current User
Review Source

"Excellent resource to connect with a customer and assist them live."

What do you like best?

I appreciate that I can be on the phone with a customer, and provide them with a link via email, or a 6-digit unique pin number in order to connect with them right away. It's super convenient and very easy to use.

What do you dislike?

I dislike that it can sometimes seem challenging for some of our less computer-literate customers to effectively initiate the connection.

Recommendations to others considering the product:

We have found the LogMeIn Rescue product to be highly effective for the kind of support we do on a daily basis. With the versatile options they offer to get connected with our customers, I would strongly recommend this as a primary connection tool.

What problems are you solving with the product? What benefits have you realized?

We are utilizing LogMeIn Rescue to resolve issues or concerns our customers are experiencing with the tradeshow management software we support. It has benefitted us in that we are able to assist a customer immediately, instead of receiving their issue via email or voicemail, and addressing it after the fact.

Alex H.
Validated Reviewer
Verified Current User
Review Source

"A great tool for maintaining user support."

What do you like best?

I use LogMeIn rescue on a daily basis to help users with their problems, as well as help them to understand how to better use the tools at their disposal. It's easy to use, and overall is a fun experience to use

What do you dislike?

Walking the user through the download process can be tiresome, but is really the only flaw

What problems are you solving with the product? What benefits have you realized?

Speeds up the process of fixing user end issues, and maintains a high quality of life on our user base

BHANU M.
Validated Reviewer
Review Source

"LogmeIn rescue"

What do you like best?

Logmein rescue (Technical Console) is very good. I used in my company for the last 4 years. 4 years ago I used GoToAssist but it was very slow speed. But Log me in rescue is very fast. I know it's a little bit expensive but it's a good and fastest remote session for the technicians and customers

What do you dislike?

Nothing. It's a little bit expensive but it's good for us and our customers. I personally use this software more then years

Recommendations to others considering the product:

If you work n big company and you have big flows of your customer then I prefer to use LOGMEIN rescue

What problems are you solving with the product? What benefits have you realized?

We sell software support to our customer In USA & CANADA.

Goldie C.
Validated Reviewer
Review Source

"LMI is a great Remote Support tool"

What do you like best?

The best thing about logMeIN is that it allows you to have multiple agents join the same session as well as it allows the agent to Chat with the end user. It also allows you to run scripts on userrs workstation to resolve issues automatically without delay.

What do you dislike?

It requires the applet to be downloaded on the workstation. it takes some and sometimes gets difficult with non technical user. The process just extends before you even start with your troubleshooting.

What problems are you solving with the product? What benefits have you realized?

Wen are troubleshooting workstation and Application related issues. The benefits have been seen in areas of customer satisfaction and cost reduction by solving problem quickly.

Aaron T.
Validated Reviewer
Verified Current User
Review Source

"A Great Remote Technician/Assistance Tool!"

What do you like best?

I like the multiple ways you're able to start client sessions. By PIN Code, Email, Hyperlink, or SMS (Mobile). All sessions are seamless and very easy to navigate/control the device you're in. Also has a nice feature allowing you to quietly monitor/view any technicians open sessions. This is especially important when mentoring a fellow up and coming IT member.

What do you dislike?

Not very much... but if you want me to nitpick....Never been one to like a ton of flare, this app opens to a homescreen with giant icons and a ton of text... Would be nice if this stuff could be hidden or was a one time prompt.

What problems are you solving with the product? What benefits have you realized?

The ability to seamlessly support all devices in our ORG no matter where we are logistically in the world. Save time and money (onsite trips).

Sam B.
Validated Reviewer
Verified Current User
Review Source

"Clunky Program But Great Features"

What do you like best?

I love the ability to add unattended access to any computer I need so that I can access them with out the users completing the connection process each time. Really cuts down on frustration.

What do you dislike?

Some side features seem really clunky and inefficient. The file transfer protocol is difficult to navigate for example. Also seems to take a minute to connect and can seem like it failed but you just need to wait longer.

What problems are you solving with the product? What benefits have you realized?

Connecting with offsite users to fix issues that need our hands on attention. The ability to connect anywhere no matter their network is a life saver at times.

A
Administrator
Validated Reviewer
Review Source

"Great seamless integration to provide remote support from the incident screen"

What do you like best?

The LogMeIn rescue setup was incredibly easy, and the integration works very well. You have a simple UI Action on the Incident screen to generate a new session, which saves support agents a ton of time!

What do you dislike?

The UI Action is only on the Incident screen - custom development was required to add it to other screens such as Caller or Service Request (Catalog Task).

The integration requires the email address to be the same on the user profile, and the same on the LMI account. Our support agents have internal vs. external emails, and it wasn't configurable to use a different field from the user profile (had to customize the code)

No ability to add criteria when the UI action shows up

What problems are you solving with the product? What benefits have you realized?

Speeding up time and reducing clicks for support agents on the phones and answering chats

UI
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Log Me In Rescue Customer and Tech Consoles "

What do you like best?

I love that it is somewhat easy to use. I deal with customers of all kinds on a regular basis and some are extremely comfortable with computers but most are not and I have found that this program is easy to use with customers of all kinds.

What do you dislike?

It could use a little bit less security at first download and run process

Recommendations to others considering the product:

I recommend for anyone wanting a user friendly Remote Session

What problems are you solving with the product? What benefits have you realized?

Taking remote access to a customers computer but still giving then the ability to control as well help be able to teach them how to use their computer weather then taking over and fixing it and leaving

Jonnell S.
Validated Reviewer
Verified Current User
Review Source

"Easy Connection to Screenshare"

What do you like best?

It's really easy to connect to someone's computer to screenshare. It's reliable even with slower internet connections.

What do you dislike?

Can be difficult to direct people who are not familiar with the platform to connect.

Recommendations to others considering the product:

A solid program if you need to view others' screens and share control of the computer.

What problems are you solving with the product? What benefits have you realized?

The program provides a quick, reliable way to share a screen with our customers.

Learn more about LogMeIn Rescue

LogMeIn Rescue Videos

Kate from G2

Learning about LogMeIn Rescue?

I can help.
* We monitor all LogMeIn Rescue reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.