NB

Nanouchka B.

Small-Business (50 or fewer emp.)

9/1/2020

"Excellent customer service"

5/5

What do you like best about LogiSense?

Can custom build any report for you. Very helpful when you need to upgrade your service or perfect an existing service. Logisense works with you every step of the way so you get the best experience from your billing platform. Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

I don't dislike anything, they are always available in any circumstance. Review collected by and hosted on G2.com.

Recommendations to others considering LogiSense:

I recommend Logisense if you are looking for a reliable billing platform that can evolve as your company expands. Review collected by and hosted on G2.com.

What problems is LogiSense solving and how is that benefiting you?

Currently we are working on new reports for our commercial department. Our billing platform is very customer friendly, very easy to navigate and use. And as our company needs have changed, Logisense helps us to meet those demands. Review collected by and hosted on G2.com.

KC

Kelly C.

Enterprise (> 1000 emp.)

11/18/2020

"Great team to work with"

5/5

What do you like best about LogiSense?

I had the pleasure or working with the Logisense team on several levels. They never failed to provide excellent service and support. I had no reservation about bringing them into partners who were looking for a billing platform as I knew the type of attention they would receive from the team Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

I never found anything that I didnt like Review collected by and hosted on G2.com.

Recommendations to others considering LogiSense:

If you are struggling with billing make sure to include Logisense in your search. Review collected by and hosted on G2.com.

What problems is LogiSense solving and how is that benefiting you?

I work with VARs and Resellers and in a capacity to suggest vendors to help challenges with billing their customers correctly and efficiently . I brought them in quite often to introduce their offering Review collected by and hosted on G2.com.

GG

Gene G.

Director IT

Mid-Market (51-1000 emp.)

8/24/2020

"8+ years of working with Logisense"

5/5

What do you like best about LogiSense?

They are quick to respond and assist to issues we have. able to customize the product to our needs, and we have a good friendly relationship. We work directly with a consistent group of folks who have been there longer than we have used them. Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

I personally am not a fan of SQL Server, but that is about it Review collected by and hosted on G2.com.

Recommendations to others considering LogiSense:

Take a look, good support, if the product fits your needs they are a good choice Review collected by and hosted on G2.com.

What problems is LogiSense solving and how is that benefiting you?

Previous software was entirely built in house by a single source. Support and changes were problematic as it was put together over years of incremental changes which lacked in correct software structure and planning. Migrating to LogiSense took a big load off of that programmer, and allowed more and frequent changes/tweaks to the systems. Also improved the interoperability with myriad external systems Review collected by and hosted on G2.com.

SG

Sam G.

Mid-Market (51-1000 emp.)

11/20/2020

"Solid Company"

5/5

What do you like best about LogiSense?

Response Time. When I needed answers, Galit was quick with a reply that gave me all the information I needed and additional information "Just in Case." Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

As soon as I experience something, I'll let you know. Review collected by and hosted on G2.com.

Recommendations to others considering LogiSense:

Not every solution is the right one for you. If LogiSense isn't the right fit, they'll let you know. You would be making a mistake if you didn't consider their product. Make the right move and consult with their specialists; you will be glad you did. Review collected by and hosted on G2.com.

What problems is LogiSense solving and how is that benefiting you?

Telephony billing (BroadCloud) Review collected by and hosted on G2.com.

WS

Wayne S.

Enterprise (> 1000 emp.)

8/23/2020

"Powerful and Flexible Business Support System"

5/5

What do you like best about LogiSense?

the LogiSense BSS has a wide range of flexibility to support different service business models and pricing models. Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

It takes an investment to learn how to use all of the capabilites. Review collected by and hosted on G2.com.

What problems is LogiSense solving and how is that benefiting you?

LogiSense is one of our three IoT services business support systems that we use for the gamut of account management, subscription management and services billing (all three acquired through acquisition). It is the most powerful and flexible of the three. With LogiSense we were able to transition the BSS functions from a decade-old business that had a large number of pricing models and pricing plans. Using a high capability BSS enabled us to shorten the time to conduct bill runs (including reruns) and to add new services and pricing plans. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/19/2020

"I like the fact that you can set perimeters for each staff memeber."

4.5/5

What do you like best about LogiSense?

Get a complete snapshot of each customer, from payments made to equipment that have been issued. Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

I have not ran across any dislike at this time. Review collected by and hosted on G2.com.

IT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

1/21/2021

"Very helpful team... Team very motivated to help solving problems"

3.5/5

What do you like best about LogiSense?

Availability, Customer centric approach. Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

Slow to deliver new functionalities or fixes. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/19/2020

"CFO"

4/5

What do you like best about LogiSense?

The Call rating and tracking capabilities Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

the Limitations with true accounting tasks Review collected by and hosted on G2.com.

Recommendations to others considering LogiSense:

Be sure to thoroughly think through your business processes before you layout your billing process to ensure accounting requirements can adequately be realized by your set up Review collected by and hosted on G2.com.

What problems is LogiSense solving and how is that benefiting you?

Reliable customer call usage billing Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

3/24/2020

"Excellent application and service."

5/5

What do you like best about LogiSense?

The application fits our business model. We require a multi level billing system that rates our Broadsoft platform and provides integration with taxation engines. It is easy to use and their support has been very solid. Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

LogiSense has done a significant amount of custom code for us and this sometimes makes doing upgrades more cumbersome. I would also like to see more support hours. They are predominately east coast so sometimes getting support late in the day on the Pacific time zone can be a challange. Review collected by and hosted on G2.com.

Recommendations to others considering LogiSense:

It was easy to get started and within a couple of months we had a working product that we have been able to build on. Review collected by and hosted on G2.com.

What problems is LogiSense solving and how is that benefiting you?

We need a system that does both retail and wholesale billing for us without having to enter data twice. LogiSense has solved this problem for us using their tier sync functionality. We also have developed our order entry system to integrate directly with LogiSense allowing our partners to easily place orders directly into the platform for easy billing. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/18/2020

"LogiSense is built to scale"

4.5/5

What do you like best about LogiSense?

Logisense was able to use our core offer and spin up an alternate offer quickly and efficiently. Using the same integrations, we were able to clone our wholesale offer to build a new bill on behalf offer. This flexibility was amazing and helped us branch into new markets. Review collected by and hosted on G2.com.

What do you dislike about LogiSense?

Billing is hard. Logisense was there to help, but to be better prepared, we should have planned for more billing support to manage questions and issues from the field. Review collected by and hosted on G2.com.