Logikcull is an awesome program by itself, not to mention the great customer service the company provides. From training to using the program, the support is unmatched. Kate provided a clear and robust training, and Sophia assisted me when I encountered an issue with a document not rendering after being uploaded. She figured out the issue, the document was too large. I would have never figured this out on my own! Review collected by and hosted on G2.com.

If a user is unfamiliar with unique document types, it might lead to challenges with their ability to troubleshoot issues that may arise. Thankfully, Logikcull's support team is there to help! Review collected by and hosted on G2.com.

The software is very user-friendly, even for non-technical individuals. Our company has used it with several people and different departments, and everyone quickly figured out how to use it. Additionally, the Logikcull team is fantastic and always available to provide support and training, whether in person, via email, or in chat. Review collected by and hosted on G2.com.

I haven't used other eDiscovery software, so I can't say if there are features that work better in other programs compared to Logikcull. Review collected by and hosted on G2.com.

There are so many features that help streamline the process and are necessary for document production. Review collected by and hosted on G2.com.

If I have to be picky, it's that it's hard to decipher which option on which screen to choose. For example, there's the same option on multiple pages (like include native files, dedupe, etc.), but not all of them do the exact same function. Review collected by and hosted on G2.com.

Logikcull has helped our office save so much time in the review and processing of public records requests. There are so many features to take advantage of and they are always adding new features to keep current and competitive. The customer support is easily accessible. Review collected by and hosted on G2.com.

There are a lot of features, many of which I still do not know how to use. But that is a good thing. There are solutions for any problem you have. And customer support is only a couple clicks Review collected by and hosted on G2.com.

In researching several different e-discovery platforms for our firm, Logikcull was by far the most user friendly. The customer service has also been wonderful. I commonly utilize the chat feature to get answers to questions and they are always quick to respond. Our account rep, Harsh, is super helpful. We've been able to utilize Logikcull more than we expected and have upped our usage a couple of times now. The process has been relatively painless both times. Review collected by and hosted on G2.com.

No real downsides to using Logikcull but if I have to be picky, we were once charged for overages that didn't occur. Our account rep was on it real quick but it took accounting a little while to get our refund. Review collected by and hosted on G2.com.

In this instance, I needed to use a feature that I have not used before. Not only was there a very helpful informational video giving step by step instructions, there was also live chat support when I was getting an error message. Sam was extremely helpful and let me know what I was doing wrong and provided the correct syntax for the report I was trying to build. Review collected by and hosted on G2.com.

There is nothing I have bad to say about Logikcull, only that I need to learn more of the functions are available. Review collected by and hosted on G2.com.

I like that most of the support representatives are willing to take the time to understand your issue and assist you to solve it. Most of them will review prior notes to get up to speed and will video conference with you. Review collected by and hosted on G2.com.

While it is extremely rare there have been individual support representatives that I felt displayed a bit of exasperation when providing assistance. I also think Logikcull could send a little less promotional emails. Review collected by and hosted on G2.com.

It was easy to learn how to use. The platform is clear and clean. I found it to be easy to train stakeholders on. Especially those with little technology under their belt. I found the processing times to be quicker than REL. Review collected by and hosted on G2.com.

I would like to use *_#^! in my 'saved search' titles. Review collected by and hosted on G2.com.

The tool is great and the customer support is terrific - they are very patient and always available when needed. The customer support has made using the tool simple and easy to use. Review collected by and hosted on G2.com.

The only downside, I would say, is that it takes a little time to get used to the tool and figure out how to navigate it, but with the help of customer support, I could do so successfully. Review collected by and hosted on G2.com.

LogikCull is a very robust system which helps manage the myriad documents that we upload and save. We can easily set up projects, assign users, de-dup documents, and have great tools to code and review those documents. And, you can't beat the price. LogikCull is very user friendly and it is essentially 'plug and play'. You boot it up and you can start - there is virtually no implemenation pain! Review collected by and hosted on G2.com.

Have not found anything to dislike about LogikCull. I have seen other systems but I found them to be much 'clunkier' and, even if there is improved functionlity, the productivity savings are not worth the very much larger price. Review collected by and hosted on G2.com.