--- title: ServiceNow CPQ Reviews meta_title: 'ServiceNow CPQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 75 reviews by the users' company size, role or industry to find out how ServiceNow CPQ works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 75 scale: '5' date_modified: '2026-08-06' parent_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- # ServiceNow CPQ Reviews **Vendor:** ServiceNow **Category:** [CPQ Software](https://www.g2.com/categories/cpq) **Average Rating:** 4.2/5.0 **Total Reviews:** 75 ## About ServiceNow CPQ ServiceNow CPQ is an end-to-end omnichannel CPQ platform designed to drive sales performance and enable optimized customer experiences for any business selling complex products or services. Embedded with first-to-market AI innovation, ServiceNow CPQ is an API-first, fully composable solution that combines dynamic product discovery, a proprietary configuration and solving engine, centralized transaction management, customized pricing logic, and flexible customer agreements. ## ServiceNow CPQ Pros & Cons **What users like:** - Users applaud the **ease of use** of ServiceNow CPQ, highlighting its intuitive interface and smooth integration into workflows. (5 reviews) - Users value the **intuitive interface** of ServiceNow CPQ, making it easy for anyone to use effectively. (4 reviews) - Users value the **guided selling feature** of ServiceNow CPQ, significantly reducing quote corrections and streamlining approvals. (4 reviews) - Users love the **easy integrations** of ServiceNow CPQ, enabling seamless workflow adjustments for enhanced productivity. (3 reviews) - Users find the **easy setup** of ServiceNow CPQ allows for quick integration and a user-friendly experience. (3 reviews) - Users value the **easy integrations** of Logik.ai, which seamlessly enhance workflow efficiency and user experience. (3 reviews) - Automation (2 reviews) - Automation Features (2 reviews) - Capabilities (2 reviews) - Users appreciate the **real-time customization** capabilities of ServiceNow CPQ, enhancing user experience and efficiency in configurations. (2 reviews) **What users dislike:** - Users face a **complex setup** , with a steep learning curve and integration challenges impacting the overall experience. (3 reviews) - Users find the **steep learning curve** challenging, particularly with advanced features and integrations during setup. (3 reviews) - Users experience frequent **integration issues** , especially with Salesforce and ServiceNow, leading to potential functionality bugs. (2 reviews) - Users note a **lack of guidance** in utilizing ServiceNow CPQ effectively, making implementation challenging without expert help. (2 reviews) - Users note the **required expertise** for Logik.ai, emphasizing the need for advanced knowledge and planning to maximize its potential. (2 reviews) - Steep Learning Curve (2 reviews) - Users experience **bug issues** with the Salesforce-Logik.ai interface, hindering smooth interactions and overall usability. (1 reviews) - Users find Logik.ai to be too **complex for business users** and lacking essential document generation features. (1 reviews) - Connectivity Issues (1 reviews) - Inaccuracy Issues (1 reviews) - [View ServiceNow CPQ pricing details and edition comparison](https://www.g2.com/products/servicenow-cpq/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+11%3A40%3A11+-0500&secure%5Bsession_id%5D=ef865c3f-ff32-44b0-a3e0-fa634c04b74a&secure%5Btoken%5D=5a647d24b7a934d034b6d4ffebc2f88ef846e9a0f788c2fd5245d958f1b5b5b2&format=llm_user) ## ServiceNow CPQ Integrations - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## ServiceNow CPQ Features **Additional Functionality** - AI Copilot - Electronic Signature - Approval Process Control - Customer History - Workflow Management - Reminders - Automated Quoting - Price/Margin Management - Contact Management - Drag & Drop - Pricing and Cost Calculations - Calendar Management - Catalog Management - Client Portal - Discount Management - Real-Time Data - Proposal Generation - Billing & Invoicing - Generative AI - Customizable Branding - Template Management - Document Management - Estimating - Email Management - Third-Party Integrations - Reporting & Statistics - Access Controls/Permissions - Customizable Fields - CRM - Pricing Management - API - Accounting Integration - Activity Dashboard - Contract/License Management - Electronic Payments - Audit Trail - Quotes/Estimates **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Configuration** - 3D Configurator - Real-time - Free-form **Customer Requirements** - Quoting - Configuration - Pricing **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Visualization** - 360 View - Interactive - Virtual Reality **Contracts** - Creation - Negotiation - Execution **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts - Approval Process Control **Integration** - E-commerce - Websites - APIs **Revenue** - Invoicing - Matching - Recognition **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management - Contact Management - Discount Management - Catalog Management - Contract/License Management - Renewal Management - Price/Margin Management - Order Management **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration - Activity Dashboard **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Additional Functionality** - Price and Cost Calculations - Data Visualization - Rules Engine - Real-Time Data - Quotes/Estimates - Audit Trail - Drag & Drop - Access Controls/Permissions - Sales Automation - Document Storage - AI Copilot - CRM - Customizable Templates - Product Configurator - Self Service Portal - Forecasting - Bills of Material - Multi-Currency - Generative AI - Customizable Branding - Electronic Signature - Document Templates - Reporting & Statistics ## Top ServiceNow CPQ Alternatives - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) - 4.7/5.0 (844 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,446 reviews)