--- title: LogicMonitor Reviews meta\_title: 'LogicMonitor Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 644 reviews by the users' company size, role or industry to find out how LogicMonitor works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 644 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- ### LogicMonitor Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in LogicMonitor, praising its intuitive navigation and user-friendly interface. [(20 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1435793&qs=pros-and-cons#reviews) Users value the **ease of implementation** with LogicMonitor, praising its fast deployment and intuitive management. [(17 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1431641&qs=pros-and-cons#reviews) Users commend the **extensive monitoring capabilities** of LogicMonitor, covering various technologies in diverse environments. [(17 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1437471&qs=pros-and-cons#reviews) Users value **comprehensive monitoring** by LogicMonitor, offering deep visibility across applications, cloud, and hybrid infrastructures. [(16 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1441574&qs=pros-and-cons#reviews) Users value the **excellent customer support** offered by LogicMonitor, enhancing their ability to manage environments efficiently. [(16 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1432070&qs=pros-and-cons#reviews) Users find the **learning curve steep** , needing advanced skills for effective use of LogicMonitor's features. [(9 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1434925&qs=pros-and-cons#reviews) Users note the **limited features** of LogicMonitor, leading to potential workarounds and a steep learning curve. [(9 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1435019&qs=pros-and-cons#reviews) Users find LogicMonitor **expensive** , especially for small teams, with complex integrations and a lack of free tier options. [(8 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1434992&qs=pros-and-cons#reviews) Users express concern over **inadequate monitoring** capabilities, making it challenging to manage traditional server workloads effectively. [(8 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1436251&qs=pros-and-cons#reviews) Users find the **configuration complexity** challenging, requiring significant effort and skills for effective utilization of LogicMonitor. [(7 mentions)](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1435209&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LogicMonitor ##### 1. Ease of Use Users value the **ease of use** in LogicMonitor, praising its intuitive navigation and user-friendly interface. [ See 20 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1435793&qs=pros-and-cons#reviews) See Related User Reviews ![Anto M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anto M.") AM Anto M. Small-Business (50 or fewer emp.) 3.0/5 "Efficient Monitoring but Needs Better Support and Pricing" What do you like about LogicMonitor? I like LogicMonitor for its monitoring capabilities, especially for our business website where it updates each and every page. I found the feature for ![Krishna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishna S.") KS Krishna S. Mid-Market (51-1000 emp.) 4.0/5 "Simplifies Cloud Services with Fast Support" What do you like about LogicMonitor? I find LogicMonitor easier for coding compared to AWS or Azure. The support is generally faster than others, and I find it easy to explain to DevOps. ##### 2. Implementation Ease Users value the **ease of implementation** with LogicMonitor, praising its fast deployment and intuitive management. [ See 17 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1431641&qs=pros-and-cons#reviews) See Related User Reviews ![Keerthi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi R.") KR Keerthi R. Enterprise (\> 1000 emp.) 5.0/5 "LogicMonitor: When AI Watches Your IT" What do you like about LogicMonitor? What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "First time Logic Monitor user" What do you like about LogicMonitor? Broad range of out-of-the-box features that allows both infrastructure and application monitoring. Initial learning curve to get started is low. More ##### 3. Monitoring Users commend the **extensive monitoring capabilities** of LogicMonitor, covering various technologies in diverse environments. [ See 17 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1437471&qs=pros-and-cons#reviews) See Related User Reviews ![Anto M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anto M.") AM Anto M. Small-Business (50 or fewer emp.) 3.0/5 "Efficient Monitoring but Needs Better Support and Pricing" What do you like about LogicMonitor? I like LogicMonitor for its monitoring capabilities, especially for our business website where it updates each and every page. I found the feature for ![Keerthi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi R.") KR Keerthi R. Enterprise (\> 1000 emp.) 5.0/5 "LogicMonitor: When AI Watches Your IT" What do you like about LogicMonitor? What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning i ##### 4. Comprehensive Monitoring Users value **comprehensive monitoring** by LogicMonitor, offering deep visibility across applications, cloud, and hybrid infrastructures. [ See 16 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1441574&qs=pros-and-cons#reviews) See Related User Reviews ![Keerthi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi R.") KR Keerthi R. Enterprise (\> 1000 emp.) 5.0/5 "LogicMonitor: When AI Watches Your IT" What do you like about LogicMonitor? What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning i ![Taha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taha K.") TK Taha K. Enterprise (\> 1000 emp.) 4.5/5 "Cloud Native Platform" What do you like about LogicMonitor? Monitors on-prem, cloud, and hybrid environments. Supports a wide range of technologies: servers, networks, containers, applications, cloud service ##### 5. Customer Support Users value the **excellent customer support** offered by LogicMonitor, enhancing their ability to manage environments efficiently. [ See 16 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1432070&qs=pros-and-cons#reviews) See Related User Reviews ![Krishna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishna S.") KS Krishna S. Mid-Market (51-1000 emp.) 4.0/5 "Simplifies Cloud Services with Fast Support" What do you like about LogicMonitor? I find LogicMonitor easier for coding compared to AWS or Azure. The support is generally faster than others, and I find it easy to explain to DevOps. ![Ankur G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankur G.") AG Ankur G. Enterprise (\> 1000 emp.) 4.5/5 "Great network monitoring tool with cloud integrations" What do you like about LogicMonitor? SAAS platform. Lightening fast support and hybrid deployment. The oids are updated regularly and support for vendors that are not Available on other p ### 5 Cons or Disadvantages of LogicMonitor ##### 1. Learning Curve Users find the **learning curve steep** , needing advanced skills for effective use of LogicMonitor's features. [ See 9 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1434925&qs=pros-and-cons#reviews) See Related User Reviews ![Keerthi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi R.") KR Keerthi R. Enterprise (\> 1000 emp.) 5.0/5 "LogicMonitor: When AI Watches Your IT" What do you dislike about LogicMonitor? The setup can feel complex at first, and the UI could be more intuitive for new users. ![Taha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taha K.") TK Taha K. Enterprise (\> 1000 emp.) 4.5/5 "Cloud Native Platform" What do you dislike about LogicMonitor? Heavily reliant on internet connectivity for cloud monitoring. Advanced features (like custom DataSources and LogicModules) may require training or sc ##### 2. Limited Features Users note the **limited features** of LogicMonitor, leading to potential workarounds and a steep learning curve. [ See 9 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1435019&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "First time Logic Monitor user" What do you dislike about LogicMonitor? Application monitoring maturity can be improved. Update frequency of modules not always following the latest available versions of systems/applicatio ![Taha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taha K.") TK Taha K. Enterprise (\> 1000 emp.) 4.5/5 "Cloud Native Platform" What do you dislike about LogicMonitor? Heavily reliant on internet connectivity for cloud monitoring. Advanced features (like custom DataSources and LogicModules) may require training or sc ##### 3. Expensive Users find LogicMonitor **expensive** , especially for small teams, with complex integrations and a lack of free tier options. [ See 8 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1434992&qs=pros-and-cons#reviews) See Related User Reviews ![Anto M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anto M.") AM Anto M. Small-Business (50 or fewer emp.) 3.0/5 "Efficient Monitoring but Needs Better Support and Pricing" What do you dislike about LogicMonitor? I said the pricing and they enable to automation something like that. LogicMonitor is very hard to reach for support. WS Warren S. Mid-Market (51-1000 emp.) 2.0/5 "Much better products out there for cheaper" What do you dislike about LogicMonitor? to monitoring everything you'd like to monitor is expensive As we're going through a 3rd party provider, we cannot have a monitoring account as it no ##### 4. Inadequate Monitoring Users express concern over **inadequate monitoring** capabilities, making it challenging to manage traditional server workloads effectively. [ See 8 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1436251&qs=pros-and-cons#reviews) See Related User Reviews WS Warren S. Mid-Market (51-1000 emp.) 2.0/5 "Much better products out there for cheaper" What do you dislike about LogicMonitor? to monitoring everything you'd like to monitor is expensive As we're going through a 3rd party provider, we cannot have a monitoring account as it no ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Useful Monitoring, But Lacks Full Coverage" What do you dislike about LogicMonitor? Do not monitor all the required things from all the vendors ##### 5. Complexity Users find the **configuration complexity** challenging, requiring significant effort and skills for effective utilization of LogicMonitor. [ See 7 mentions ](https://www.g2.com/products/logicmonitor/reviews?filters%5Bsentiment_snippet%5D=1435209&qs=pros-and-cons#reviews) See Related User Reviews ![Keerthi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi R.") KR Keerthi R. Enterprise (\> 1000 emp.) 5.0/5 "LogicMonitor: When AI Watches Your IT" What do you dislike about LogicMonitor? The setup can feel complex at first, and the UI could be more intuitive for new users. ![Ankur G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankur G.") AG Ankur G. Enterprise (\> 1000 emp.) 4.5/5 "Great network monitoring tool with cloud integrations" What do you dislike about LogicMonitor? The cost of the tool is a bit high and the integrations are somewhat complex to configure. ![Anto M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anto M.") AM Anto M. Community Lead Marketing and Advertising Small-Business (50 or fewer emp.) 1/2/2026 "Efficient Monitoring but Needs Better Support and Pricing" 3/5 What do you like best about LogicMonitor? I like LogicMonitor for its monitoring capabilities, especially for our business website where it updates each and every page. I found the feature for monitoring dynamic servers inside very useful, helping to maintain our uptime. Additionally, I appreciate being immediately notified if anything is up or down, which is crucial for us. The setup was very easy for me, which was a big plus. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? I said the pricing and they enable to automation something like that. LogicMonitor is very hard to reach for support. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? LogicMonitor updates everything on our website, monitoring each page and providing immediate DNS filtering alerts if anything goes up or down, which is major for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic WS Warren S. Head of Infrastructure Mid-Market (51-1000 emp.) 12/22/2025 "Much better products out there for cheaper" 2/5 What do you like best about LogicMonitor? Not a lot, if our 3rd party support didn't insist on us using it we wouldn't have it Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? to monitoring everything you'd like to monitor is expensive As we're going through a 3rd party provider, we cannot have a monitoring account as it now requires MFA Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? None, we have to have as part of our support contract with a 3rd party Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Keerthi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi R.") KR Keerthi R. DevOps Engineer Computer Software Enterprise (\> 1000 emp.) 9/11/2025 "LogicMonitor: When AI Watches Your IT" 5/5 What do you like best about LogicMonitor? What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning in alerts, I get clear, actionable information. It’s also great at giving end-to-end visibility across systems, which makes troubleshooting and performance tuning so much faster. Overall, it helps me focus less on chasing issues and more on actually improving operations. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? The setup can feel complex at first, and the UI could be more intuitive for new users. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? LogicMonitor helps us solve the problem of limited visibility and constant alert fatigue. With its AI-driven monitoring, we can see issues across our entire infrastructure in real time and even predict problems before they escalate. This has reduced downtime, sped up troubleshooting, and freed up the team to focus on improvements instead of firefighting. In short, it keeps our systems healthier and our workdays a lot smoother. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic WD Wren D. NOC and Automations Manager Mid-Market (51-1000 emp.) 5/21/2025 "Great tool and valuable partner!" 5/5 What do you like best about LogicMonitor? LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? As a MSP that provides enterprise services, our primary use of LM is using alerts to create tickets, which directs our work solving issues and notifying our clients when things happen within their environments. Additionally gives us excellent visibility into our client environments, which allows us to continually tune their environments to maintain and improve them over time. That data can also be used to drive revenue by allowing our technical teams to reach out to account managers when opportunities for upgrade projects or hardware replacements come in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AQ Andrew Q. Technical Strategy Lead Mid-Market (51-1000 emp.) 5/19/2025 "LogicMonitor: Highly Capable, but Complex" 4/5 What do you like best about LogicMonitor? LogicMonitor should be viewed as a platform upon which to build a monitoring service, rather than a final product out-of-the-box. While it comes with a substantial number of modules to ingest data from common devices/applications its main strength is its extensibility. No monitoring product can cover every facet of every application in every organisation. LogicMonitor's extensibility makes it possible to build the specific integrations you require and ingest the data into a scalable platform that can turn it into actionable alerts. It is not limited to traditional IT systems monitoring. If you can find a way to pull data from a system, you can use that data in LogicMonitor. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? LogicMontior is dogmatically opposed to using agent-based monitoring in any capacity. Monitoring relies on collector servers polling services across the network. This makes it easy to integrate with and monitor new types of services without the need to develop new software (particularly modern API-based/cloud services), but traditional server workloads (Windows/Linux) are significantly more difficult to deploy and troubleshoot than with a typical agent-based monitoring platform. The process of configuring firewall rules and granular permissions for monitoring accounts at an application/feature level on each system is highly laborious and necessitates investment in external automation tools for environments with frequent changes. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? LogicMonitor provides detailed monitoring into a diverse range of customer environments, on-premises and in the cloud. Previously, we required several different monitoring tools to gain adequate coverage across our client base, and frequently found that our monitoring software vendors were too slow to adapt their products to support new technologies. LogicMonitor's extensibility means that we can monitor everything in a single platform and integrate new technologies in the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LP Liam P. Infrastructure & Network Team Lead Mid-Market (51-1000 emp.) 5/16/2025 "Extremely powerful tool and only limited by your own ability" 4.5/5 What do you like best about LogicMonitor? LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach. Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy. Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? I'm not the largest fan of the new UIv4, I'm very much used to v3 and for me I find it a lot simpler to locate everything I need. Sometimes in v4 it's been hidden behind different menu's or moved. Only other minor thing is the quality of support can differ depending on who's looking into your support ticket. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? LogicMonitor has already came in and provided more detail than our previous tool. One example is the advanced monitoring showed us a latency issue on some SAS disks in a VRTX, LM very handily provided a graph that showed the exact moment this spiked and we were able to use this data to pinpoint an issue with the controller on the VRTX. Furthermore, the certificate monitoring is allowing us to find locations the certificate resides whereas our previous tool could never provide us this data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PA Patricia EMERY A. Network engineer Enterprise (\> 1000 emp.) 5/15/2025 "Logic Monitor best NMS partner" 5/5 What do you like best about LogicMonitor? Logic Monitor is currently one of the best network and infrastructure monitoring solutions in the market. Easy to configure, customize and maintain, Logic monitor enhances my skillsets to be more proactive and perform a better analysis and troubleshooting even before issues appears. LM provides a centralized view of my infrastructure including servers, network devices, firewalls, etc. I can configure netflow for network traffic analysis, syslog for servers and i can even monitor temperature and A/C metrics with just 2 clicks. LM provides seamless integration with most technology partners, you will find almost no effort onboarding servers, network nodes, virtual devices and cloud infrastructure in less than a minute. You can also monitor websites not only web servers to see important counters such as visits, etc. You can also manage and customize alerts, thresholds and schedule down time easily when scheduling maintenance windows and working with change management in a production environment. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? LM proved to be too efficient in terms of monitoring. You will find yourself tuning some features such as the collection schedules unless you want to have Terabytes of logic monitor traversing your network. Although LM provides seamless integration with most technology partners, some sought after features for Wireless Heat Maps are not present. I can't complain of the flexibility and data from the network topology maps but real time data regarding Wi-Fi metrics would be absolutely awesome to have in just one in a widget. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? Diverse technologies infrastructure needs a single pane of glass monitoring. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![ShuelKhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ShuelKhan K.") SK ShuelKhan K. Senior Technical Team Lead Mid-Market (51-1000 emp.) 5/15/2025 "Improved perspective since my last review." 3.5/5 What do you like best about LogicMonitor? LogicMonitor has become the backbone of our proactive monitoring strategy. Its real-time alerting capabilities have dramatically reduced our response times, particularly during out of hours incidents. The SMS and voice call features are absolutely invaluable for our on-call engineers—no more relying solely on emails that might be missed at 3AM. What really sets LogicMonitor apart for us is how deeply it integrates with our ITSM platform. When an issue is detected, it doesn't just raise an alert—it automatically creates a ticket, sets the appropriate priority based on predefined thresholds, and assigns it to the relevant team. This has eliminated a huge amount of manual triage and has made our service desk noticeably more efficient. We've also found the custom dashboards to be incredibly helpful for different departments—our network team has one view, our infrastructure team another, all tailored to exactly what they need. It's like having a command centre tailored for each audience. We also really appreciate the human side of LogicMonitor—the customer support, especially from our contact Charlton, has been outstanding. We have regular catch-up calls as needed, and it never feels like a “sell”—just genuine support, advice, and best practice sharing. It’s rare to get that kind of proactive account management these days. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? The new GUI is a step in the right direction aesthetically, but it still feels a bit clunky in practice. For example, quickly checking basic metrics like disk space or CPU usage should be a single click away from the device page, but currently, you often have to dig through several layers of menus and graphs. That friction can be frustrating when you're troubleshooting under pressure. Additionally, while the platform is incredibly powerful, that power can sometimes make it overwhelming for new users. A bit more onboarding guidance or a simplified view for junior engineers would go a long way. In regards to the SMS/calls, i do wish there was a "Ack all in relation to this customer" option rather than receiving 20 calls because the internet went down. Final Thoughts: Despite minor UI gripes, LogicMonitor is one of the most powerful and reliable monitoring solutions we’ve used. It’s made a real impact on our uptime, on-call efficiency, and incident response workflows. Once you’ve tailored it to your environment, it’s like having a tireless virtual NOC watching over everything, 24/7. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? LogicMonitor is solving several key problems for us across infrastructure visibility, alerting, and incident response. One of the biggest pain points it’s addressed is the lack of real-time insight into system health and performance. Before LogicMonitor, we were often reactive, only finding out about issues after users were already impacted. Now, LogicMonitor gives us complete visibility across servers, network devices, cloud services, and applications, all in one place. The platform's intelligent alerting has transformed how we handle incidents. It doesn’t just generate noise, it filters and prioritizes alerts based on thresholds and dependencies, helping us focus on what actually matters. Combined with its ability to automatically log tickets in our ITSM system (with the right priority and assignment), it means less time spent triaging and more time resolving. Another major benefit is for our on-call engineers. With SMS and automated call alerts, engineers get notified instantly when critical systems are down—no more relying on someone noticing an email. That’s helped us significantly reduce downtime and meet our SLAs. Additionally, the historical data and performance trends help us with capacity planning and proactive maintenance. We can see when disk usage is trending upwards or when latency is increasing, allowing us to take action before a failure occurs. Overall, LogicMonitor helps us move from a reactive IT model to a proactive one, improves our response times, and gives both our technical teams and stakeholders confidence that our systems are being watched 24/7. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Krishna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishna S.") KS Krishna S. Financial Analyst Information Technology and Services Mid-Market (51-1000 emp.) 12/20/2025 "Simplifies Cloud Services with Fast Support" 4/5 What do you like best about LogicMonitor? I find LogicMonitor easier for coding compared to AWS or Azure. The support is generally faster than others, and I find it easy to explain to DevOps. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? It is affected by outages in the other vendors like CrowdStrike, so that has been an issue sometimes. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? LogicMonitor makes coding easier compared to AWS or Azure. Support is generally faster and it's easy to explain to DevOps. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 5/15/2025 "My experience with logicmonitor has been nothing short of exceptional" 5/5 What do you like best about LogicMonitor? LogicMonitor is an incredibly useful tool for any business, it helps give you a better oversight of your entire estate from your desktop environment to your on-prem server or cloud environment. It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily. Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back. Review collected by and hosted on G2.com. What do you dislike about LogicMonitor? There isn't much to dislike about logicmonitor, the only 2 things that spring to mind are the lack of customisation in terms of colours and freedom of report customisation, it would be great if yo u could make the dashboard and reports look more 'corporate' rather than having to use standard white, black, blue and grey colours. Although there are a variety of data sources which are easy to use out of the box, there are some basic data sources that we thought of which we thought would have come as standard. Review collected by and hosted on G2.com. What problems is LogicMonitor solving and how is that benefiting you? LogicMonitor has helped us with getting to the bottom of some business issues which have been a common occurance, we have been able to leverage the system to automatically spot trends in log files and windows event viewer. It also has provided various in depth errors when a major service outage happens with a specific system, this helps with our mean time to resolution, customer satisfaction and overall system uptime. Review collected by and hosted on G2.com. 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