LogicMonitor Reviews & Product Details

AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Logic Monitor is quick and easy to set up. The collector agent is fairly light and doesn't take up many resources. Logic Monitor provides very useful monitoring with lots of detail that is archived. Looking up past data is also very easy to do, you just have to change the date range. There are a ton of additional features and configuration potential, we've probably just barely scratched the surface of Logic Monitor's full potential! A huge plus for us has been the support has always been great when I reach out for assistance and is very quick. The support techs are very knowledgeable and escalation is quick when needed. The site is always quick and responsive. Review collected by and hosted on G2.com.

What do you dislike?

Some network devices do not have full data supported yet so you might get limited data and reporting, but new datasources are being added all the time. You can also submit requests for devices to be added, which I have done a few times and actually got the devices added.

There is a lot to Logic Monitor so there is a bit of a time investment if you want to get the most out of it. But again, their support is great and can help you get things up and running quick if needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try to get a demo of the product and give it a spin! It's easy to get set up and very useful! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed accurate monitoring of ours and our customer's devices with long-term archiving and configuration backups. Getting easy access to historic data and seeing it in nice graphs was definitely a plus for us so we can easily show a customer the data too. Review collected by and hosted on G2.com.

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LogicMonitor Overview

What is LogicMonitor?

Monitoring is an essential tool that can unlock new pathways to growth. At LogicMonitor, we expand what’s possible for businesses by advancing the technology behind them. We seamlessly monitor infrastructures, empowering companies to focus less on problem solving and more on evolution. We turn on a complete view in minutes, turn the dial from maintenance to innovation and turn the corner from sight to vision. Join us in shaping the information revolution. Specialties: network monitoring, server monitoring, application monitoring, cloud monitoring, container monitoring, storage, and database monitoring, IT infrastructure monitoring, NetApp monitoring, VMware monitoring, XenServer monitoring, Cisco monitoring, MongoDB monitoring, SQL monitoring, PostgreSQL monitoring, Netscaler monitoring, cloud monitoring, and AWS monitoring

LogicMonitor Details
Languages Supported
English
Product Description

LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the availability of services and applications running on complex and distributed infrastructure.

How do you position yourself against your competitors?

At LogicMonitor, we’re redefining what monitoring can do for the world. We offer the only true hybrid IT Infrastructure Management platform delivered via the cloud, featuring agentless data collection and security controls certified to ISO 27001 & 27017 standards. With over 2,000 integrations and endless customizations, you can be sure our platform plugs seamlessly into your IT infrastructure.


Seller Details
Seller
LogicMonitor
Company Website
Year Founded
2007
HQ Location
Santa Barbara, CA
Twitter
@logicmonitor
4,557 Twitter followers
LinkedIn® Page
www.linkedin.com
721 employees on LinkedIn®

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LogicMonitor Reviews

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Senior Systems Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Manager Web Hosting
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Easy to use interface and yet very powerful. Able to configure very detailed monitor types. lot of different options for monitors and log parsing. You can create some nice views as well to streamline things as when using this for an enterprise the list of items can become overwhelming. Web monitors are extremely flexible and can be used in a variety of ways. Logicmon's customer care team is also very accessible to us and been very willing to help with customization. Review collected by and hosted on G2.com.

What do you dislike?

Still uses SNMP 2.0 which is insecure and we have had some issues with getting our SSO to work. The alert notification tiering is also different than other platforms so that requires some adjustments. A fair bit of customization and tweaking is required for complex environments but the vendor is happy to work with us to assist on these types of issues. Our customer support team have changed more often than I like but I am happy to say that regardless they stay engaged with our teams. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your using other tools don't expect this to be a simple cutover. Document your current process well and then you can use it to map into logicmon. Also be ready to adapt to a new interface. Changing tools is a complex endeavor. Get familar with your rep and customer support team as they can and will help you along the way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have eliminated some other monitoring tools. We are mainly doing web checks. We are also enabling the business to see a single pane of glass for viewing their estate. We are also allowing other teams in our enterprise to use the tool for specific items such as ISAM and F5. This tool really fits a niche because many other tools are too basic or are more focused on deep dives into apps. Logicmon really bridges the gap in a cost effective way. Review collected by and hosted on G2.com.

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Open Discussions in LogicMonitor
Systems Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

LogicMonitor has allowed us to monitor our Enterprise in a way not possible before. We easily monitor application performance, website metrics, and advanced statistics, as well as the hardware the underlies those services. There was a ton of monitoring out of the box, but it also allowed us to develop custom collectors to monitor KPIs that were unique to our company. Logic Monitor was responsive in answering questions to help develop those advanced capabilities giving us better insight into our environment and business processes. Review collected by and hosted on G2.com.

What do you dislike?

As it collects a ton of data from a myriad of sources, it can be complicated to sift through at times if you haven't spent much time in the product. It generated a ton of alerts at first, but with proper tuning of datasources and thresholds, it has improved over time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Logic Monitor has allowed us to monitor our KPIs and helped to solve an audit gap that previously existed. Our previous solution was not flexible enough to monitor all of the datasources we required and was no longer manageable. Review collected by and hosted on G2.com.

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Network Admin
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love having multiple collectors across the country monitoring devices close to it. Our prior platform was a single server in our datacenter. We get more accurate/faster alerts with this model. Also being cloud based and being able to login from anywhere is very helpful. I don't have to get my laptop out and vpn in just to see the dashboard. Review collected by and hosted on G2.com.

What do you dislike?

The root cause analysis feature needs more work to be useful. I often get many email alerts about a site being down when only an alert the mpls router is unreachable will do. Being this is a new feature i assume it will get better with time and updates. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Spend the time to fully think out what/how/how often you want things monitored. There are many layers to the platform and its easy to get lost in the process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being alerted with timely and detailed emails helps us respond to issues faster. We are able to detailed metrics for our mpls circuits. Netflow data is very valuable. We can notify the helpdesk if someone is moving large amounts of data and slowing down the network for others. Review collected by and hosted on G2.com.

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IT Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ability we have to look at internal and external resources allows us to move from a reactive to a proactive approach in our methodology. We generally are using this to be more proactive for our critical app availability and also general environment standards to kick alerts for servers with high utilization for better forecasting for resources Review collected by and hosted on G2.com.

What do you dislike?

we can monitor VMWare hosts, but we get more info from iLo audit of servers - having to pay a full license to get iLo alerts is a little frustrating. While Authy is a good 2FA app, i wish there was integration with Microsoft Authenticator to minimize the number of apps I need to have pre-loaded on my phone Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have tried many tools from competitors and LogicMonitor solves the gaps of those other tools. Once you integrate into the environment, it will pay for itself in no time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the remote support, we're now faced in doing, we have been able to diagnose connectivity issues for end-users to prove home network/home ISP issues.

We also now have more resources in looking at the response time of our critical web apps for availability that was hard to discover previously Review collected by and hosted on G2.com.

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Senior Systems Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

LogicMonitor is capable of scaling from 10 machines to thousands of machines as easily as 3 clicks. The greatest strengths of the tool is the programability that it has. You can quickly set metrics, call-tree's, escalation paths and much more inside of their portal. The other thing I love best about it is that the tool is so capable, customizable that it isn't daunting at all. You make it what you want it to be, unlike many other competitors. Review collected by and hosted on G2.com.

What do you dislike?

There are some bugs from time to time, their product is a continually developed product so there are frequent updates that you control. It requires that frequent use to make sure that your monitored resources are reporting in correctly and not acting goofy. If they are, see if there is an update, if that doesn't take care of it, their support team is great for assistance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We didn't have a centralized monitoring software solution that provided historical information. This allowed me to define metrics and KPI's on our resources and infrastructure to provide advanced warning of a potential problem. With this in place, we are now beginning to see trends, what our "normal" looks like and what abnormal to our environments look like. Review collected by and hosted on G2.com.

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Network Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

LogicMonitor's deployment gives it a unique ability to alert you if the cloud loses contact with the on-prem collectors. This ability is a huge benefit over pure on-prem solutions i've seen where a catastrophic outage would take the whole system down and no alerts would get out. Review collected by and hosted on G2.com.

What do you dislike?

I feel like I almost always say that IT solutions are overpriced. So, I feel that LogicMonitor is priced a little high. But I have never run a software company so this may be an uninformed opinion. I also wish that they had an entry level solution with fewer monitored devices for a lower cost (they used to). Also, sometimes i struggle trying to tweak monitoring settings. But their support is always very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

LogicMonitor has given my team peace of mind that we will get alerting for every type of outage that we can think of. Their alert options give us flexibility to escalate as needed which we did not have before. Review collected by and hosted on G2.com.

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S
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The built in templates (LogicModules) make setting up new resources pretty easily out of the box. For devices not already available, there is a large exchange community that makes the initial monitoring setup relatively painless. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately, the biggest issue is the price, which is higher than it should be in my opinion. This makes this only a viable solution for larger enterprises or companies with a higher IT budget. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We implemented LogicMonitor to provide a window into our network in order to be more proactive when responding to issues. We were also looking for a cloud - rather than an on-premises - solution, and LogicMonitor has provided a great, stable cloud solution to address this need. The dashboard widgets make it easy to view the health of our entire organization quickly. Review collected by and hosted on G2.com.

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ITSM OSS consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Like very few tools, Logic Monitor is an agent less monitoring tool and with a single collector , we can monitor 100s of devices. It is cost effective and the discovery of devices that we add is more and we have option to select what exactly needs to be monitored. Review collected by and hosted on G2.com.

What do you dislike?

Need more customization to deploy shell scripts to monitor our Oracle application environments.

It can improve more on collection method time for certain Logic modules and identifying issue using troubleshooter Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Identifying the issue before it impacting business is the main objective of a monitoring tool and Logic monitor is best in the business for it.

When we add a device, Logic monitor discovers all the parameters that are available on that and data will be fetched in Logic monitor dashboard. With that you can select what exactly you need to monitor and it reduces more manual work. Review collected by and hosted on G2.com.

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Vice President Cloud Solutions
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flexibility, No agents, Reporting and SaaS solution. I like the straightforward pricing model. Ease of use and deployment. The role based permissions is also very beneficial to our organization. Putting devices in SDT mode allows us to monitor SLAs and not affect statistics due to planned changes within the environment. I am happy LogicMonitor has recently added LM Logs to capture and analysis log files. This was a weakness in the product that has been fixed with the addition of this tool. The LM Config is a very useful feature to backup, store and identify changes to networking devices. The ease to restore these files is fantastic. I also like the side by side comparison of the networking configurations. It allows you to easily spot the changes and make the appropriate fixes quickly. Review collected by and hosted on G2.com.

What do you dislike?

Collectors should handle more devices per collector. Additional reporting would be beneficial. Cloud monitoring could be more robust. LogicMonitor has made great strides in this department however there is more to develop in comparison to some of its competitors. Application monitoring can be enhanced, but in all fairness it's not an Application Performance Monitoring tool. As a service provider, i don't like that we can't tie in multiple SSO / SIML / AD architectures for simple login into the LogicMonitor portal for our customers. This would be a welcome enhancement. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would seriously look at LogicMonitor as it is a great product and company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring customers networks, systems, and voice systems. We have been utilizing the synthetic transactions capabilities to proactively monitor and test websites and applications. Better visibility into applications, and systems. We have realized significant benefits with deploying a single toolset to monitor environments. We have decommissioned several tools and saved significant money in the process. Review collected by and hosted on G2.com.

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Principal Systems Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

LogicMonitor's Documentation and support a top-tier. We had occasion to use them to solve some edge-case situations, and they were willing to understand what we wanted to do and work through their back-end channels to get answers that the documentation couldn't provide. The API is complete, we could not find anything we needed to do but could not.

Detailed performance data was available in reasonable accuracy ( I don't recall exactly what it was, but we found it adequate). It was easy and impressively fast to drill into any of the data available.

Interaction with the graphs, grouped by Dashboards, is highly customizable. There is enough automation to make the task tolerable and produce nice results.

The datapoint collection is super flexible and I especially appreciated the ability to write scripts to collect data. It can take a little manipulation to get into the format LM wants, but there are good examples and goo documentation to guide you through the process. We were able to track and create alerts that fired when there were problems (very few false-positives); I think that's a testimony to the flexibility. I was able to write, from scratch, accurate kafka monitoring by integrating a metrics collection tool for kafka called burrow with LogicMonitor with a high degree of success in detecting issues early (such as producer/consumer deviations).

It integrates well with services such as PageDuty, which we used for some aspects of our product. Other services used the adequate internal alerting system.

Overall, the product was found to be accessible by Operations and Engineering alike; and while every tool that pages someone at 3am gets cast a little shade, LogicMonitor was a great solution for us. Review collected by and hosted on G2.com.

What do you dislike?

The interface can be slow and they will only keep a years worth of performance data. Setting up new datapoints was tedious. For example, to track the disk space utilization across a 100+ node Hadoop cluster, it was necessary to create a datapoint for each disk and sum that data together in the graph; which meant there was a manual process of creating a data point for each node in the cluster in the graph. Not ideal. The graph displays can be a little hard to use when there are lots of datapoints on them, it's not as easy it could be to filter out a single line.

Graphs have odd and odd interface for highlighting or deselecting lines. The scale of the graphs was not always appropriate for the given dynamic modifications (for example, deselecting all the datapoints over 90%, leaving just the datapoints under 10% would still keep the graph Y-axis scale at 0 to 100 instead of 0-10) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider the quality of the documentation and support staff. They are absolutely incredible. We considered building out our own monitoring based on Prometheus -- this would have given us infinite flexibility, but at a significant cost: having to dedicate even one engineer to developing interfaces and desigining a large-scale system could far outweigh the cost of asking LogicMonitor to do that instead.

Consider that many of the data collection modules are freely available and are of very high quality both in terms of usefullness and completeness. Consider too that having website availablity testing in the same place as internal metrics monitoring makes responding to and watching for issues a little easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a monitoring solution that did not require a full-time position to manage, nor additional resources at our small-ish datacenter. Our philosophy is that we focus on our business, so we need something else to worry about monitoring and alerting on our critical business systems.

Of course, the primary concern being addressed was monitoring that services were working as expected. Expectations are going to be different for every service, every product, so LogicMonitor was engaged as a way to simply define our expectations and then compare them to reality.

It was also used to make scalability decisions. For example, we know our business is cyclical, but we didn't always know how large the cycles would be. LogicMonitor gave us business and traffic insights to help make scalability decisions both for customer facing services and interfaces as well as for backend services such as Hadoop or Kafka both of which were critical to the success of our product.

Monitoring and alerting was well tuned with minimal focus. We were able to maintain our uptime and troubleshoot issues by coordinating the data we collected to its probable cause. Since we were a smaller company, many people had many hats to wear, so making the monitoring and alerting hat a small one allowed us to focus on developing our product. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The automation of simple tasks such as creating onboarding scripts to ensure devices being added are done in a standardized method. LM automatically detects what specifically needs to be monitored for each device. If you choose that its not necessary or monitoring needs to be adjusted, the UI is simple enough to tweak or turn off completely. Review collected by and hosted on G2.com.

What do you dislike?

The UI can be challenging at times to navigate. There is a learning curve to the platform. I've had issues with the alerts page, trying to view alerts on a smaller screen such as a laptop can be challenging. The provided view has limitations to it. I believe this is being fixed in future releases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend starting with LogicMonitor's SkillJar to go through the LogicMonitor training. This will help learn the user interface and become more familiarized with the platform and how it functions. Always look to automate as many of admin processes as possible. Create custom groups which will help detect if something was onboarded incorrectly or having issues that you my want to know about. Lastly the out of box dashboards and gauges are helpful, but don't hesitate to seek assistance from LM support to create custom dashboards. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've used a lot of different monitoring solutions in my past and have spent over a year working with Logic Monitor. I can confidently say that nothing matches the capability or feature set that Logic Monitor provides. The platform has capabilities of monitoring cloud portals, on-prem infrastructure, internal applications and web sites, etc. I've always ran in to issues with monitoring Linux based systems until we discovered LM. Now we are able to monitor Linux OS devices with ease. Review collected by and hosted on G2.com.

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Senior VIrtualization Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Built in RDP, Alerting, Downtime, SSH, HTTPs, Web, Azure, the only thing Logic Monitor doesnt do is make me a coffee. From setting up Root Cause Analysis to help cut down on noise/tickets when devices go down, to LM Logs, Repository. Logic Monitor does it all. It knows most devices, and those it does not, well you just have to open a ticket, or send an email and ask them to look into adding it. Turn around is not that long. Their help desk is very knowledgeable and their community forums are a must. LM has done it right from Day 1 and continue to do it right to this very day. Review collected by and hosted on G2.com.

What do you dislike?

1 thing and its very minute. The built in Apache Web timeout timer of 60 minutes. "We need more time Captain". There are some things you want to change, and all you have to do is ask them to and if they deem it a necessity, well your change will happen. They are the number one in my book when it comes to Alerting. Blows all others away. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a Monitoring service that allows you to fine tune alerts and quickly RDP to the device, than Logic Monitor is all you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Again no problems. What I have seen tho is a quick resolution in targeting an issue from our OPs team. Logic Monitor almost makes it too easy to find issues which then helps our team to quicker resolution to incidents. Built in RDP, SSH and HTTPs helps us get on the problem machine to perform triage. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The graphs and data that is shown on logic monitor is quite helpful. we were able to recognize issues with our database servers as to why our end-users were having issues with timeouts on API calls. by extrapolating the data we were able to make the appropriate changes and then improve our servers for the next cycle. Review collected by and hosted on G2.com.

What do you dislike?

there are not many dislikes, other than it would be nice to have a easy-to-use organizational interface where u can put in the servers u only want to see on the notifications Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really recommend this product, provides so much insight and foresight of what to do in the future Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

logicmonitor is used to monitor how stable our servers are with regards to how response times are measured. making sure that we are able to serve our customers without any outage.

the benefits with logic monitor is we are able to see which servers needs improvement and which are stable Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Bulletproof monitoring when implemented properly. Always accurate and timely. Making changes to the out of the box settings is easy enough and can be rolled out how you like in terms of thresholds, alerts, and communications. Very broad native monitoring vendor support. Others can be implements without much fuss. Support is very helpful and prompt. Review collected by and hosted on G2.com.

What do you dislike?

Reporting is somewhat difficult to work with to get what you need. Most scripting options requires learning Groovy(might be a pro for some). Web UI can sometimes require refreshing for changes to show up which can be annoying. Somewhat expensive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a managed services IT staff and use Logic Monitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service. It helps us monitor everything from Network infrastructure to Windows/Linux Servers to Cloud Resources like AWS and Azure. Review collected by and hosted on G2.com.

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Supervisor - Server Infrastructure
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It really captures all the devices and resources that are deemed important (Production) and alerts / monitors us when things go awry Review collected by and hosted on G2.com.

What do you dislike?

It does take time to fully tweak and implement to each environment's liking. Too much noise when not done properly Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend using the chat function for Support as you are working in real time with experts that are able to help make tweaks and adjustments for testing right away. Their knowledge is very extensive and the documentation provided has always been on point. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mainly alerting on important infrastructure items which gives us a very good idea where there are bottlenecks and actual system degraded performance / outages Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Been using LogicMonitor for a couple of years and have had a favorable opinion of the product. Have recommended LogicMonitor to many different folks over the years. I believe LogicMonitor to be our strongest tool we use (and we have many being a MSP).

Many out of the box datasources work well if you're configured for SNMP. There's also: Site Monitors (internal and external), extensive script customization. chat support is quick and supportive (no need to fill out super long emails/forms to get support). Also "LM Logs" is a nice new feature. Additionally the development of LogicMonitor is continuous. Once you have LogicMonitor configured you wont have to do much for your organization. At most you might need to run through your change control to determine if you want to import the updated datasources; that's about the only manual intervention the product needs.

Overall LogicMonitor is a solid product that is worth checking out even if you are happy with your current monitoring tool. Review collected by and hosted on G2.com.

What do you dislike?

GUI updates are inconsistent and sometimes a step backwards, documentation could be a little more friendly to a beginner. The voice robot that calls during alerts could benefit from sounding better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Receive a free demo from either LogicMonitor or a reseller, only requires a collector installed on a device (Windows required for WMI calls other devices) and give it a go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring/alerting of devices in production environments. Benefits include accurate alerting and SLAs for production environments being met. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The interface is intuitive and well organized. The structure of the tools is logical and easy to navigate. This meets all of my previously known monitoring and alerting needs and has turned me on to new features that I wouldn't have though of previously. Review collected by and hosted on G2.com.

What do you dislike?

It needs more tools to be added to address all of my monitoring & alerting needs. From discussions with our team at LM some of these tools are being developed now though. Their development cycle seems to be quick and responsive which is promising for the future. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Review the types of devices that you plan to monitor with LM first, review how those are currently monitored with the tool today, and run a test environment if possible. An example is that the monitoring today at Meraki network equipment is different than other equipment and takes more time to set up. It's not bad necessarily but has room for improvement and they are working on it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thorough and valuable alerts to those that need them and very detailed monitoring info for what isn't included in emails. While being easy to use the feature set is extensive allowing for advanced customization and tuning. Review collected by and hosted on G2.com.

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IT Infrastructure Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The dashboard is very clear and give you a lot of info of whats happening within your network. Uptimes are valuable info when users say they were not able to work due to downtimes. LogicMonitor gives me enough info to challange those claims. Additionaly The alets give me enough information to determine the impact of the issue before calls start rolling in. This way I can prioritize depending on how critical it is to the company. Review collected by and hosted on G2.com.

What do you dislike?

A remote access tool would be a show stopper from troubleshooting. If we had the abilityt to remote to servers switches and roouters from this tool it would definetly be the go to tool instead of using aditional tools for this. Sometimes I find it hard to sort out through all the information. Not sure if I really need to know how the fans are in a router or the temperture ofthe equipment. If there was a way of setting a default to simple networking trouble shooting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Know whats going on and were for remote monitoring of the network. With the tool can prioritize issues and focus on the main issues first. I know when they happen and were. THis way I can sort out my day of troubleshooting the network. Definetly a great source of info about my network. We have a pretty big presence in multiple cityes around the US and have a limited amount of IT staff. This tools can point me in the right direction when things dont work correctly. Review collected by and hosted on G2.com.