Ease of use: Configuration is done by the user and is very easy - do not need any coding knowledge.

Customer service is outstanding: In addition to general support, you are assigned implementation specialists who stay with you after initial implementation and are available to answer questions, create reports, provide guidance. Review collected by and hosted on G2.com.

Self-service reporting capabilities are limited, but this is offset by the customer service of the specialists assigned to your account who can create any report you need. Review collected by and hosted on G2.com.

Logic Manager is the best risk management tool I have used. The ability to customize plans and reports is so beneficial to our ever-changing industry. The customer service is top notch and the assigned rep, Dan Chu, that I deal with is so smart and helpful. It almost feels like he is part of our team here at the Bank. I've never had a rep that was so eager to help and creative with solutions. Kudos to Logic Manager and their team! Review collected by and hosted on G2.com.

Nothing I don't like about the tool. I honestly love it and tell other peer Banks about it. Review collected by and hosted on G2.com.

I love that the system evolves and changes as new situations/regulations, etc evolve. I appreciate my relationship with the Customer Success Analysts and their ability to understand my needs and help direct me to process that fits my needs. Review collected by and hosted on G2.com.

I have not yet encountered an aspect of the system that I dislike. My usage is focused mainly in Taxaonomy and Event Tracking and the system fits my needs. Review collected by and hosted on G2.com.

Love that it's a centralized location for all of our vendor processes and documents. They ability to customize with no code is excellent, we're able to update in real time me not need to wait on our IT team or developers to make changes happen. Review collected by and hosted on G2.com.

I would like more ability to customize for our use case. We're waiting on additional integration that will reduce the manual work. Would also like to make the user interface a bit more user friendly since most of the users in our org are looking for ease to access, quick overviews, direct links to contracts, etc. Review collected by and hosted on G2.com.

LogicManager has been a very valuable too to our risk team. However, Impact 23 introduced me to the people behind the brand and they are what makes this tool valuable ! Review collected by and hosted on G2.com.

Reporting is our biggest challenge. We will continue to work with our team to deepen our understanding of that feature. Review collected by and hosted on G2.com.

How easy the system is to personalize to meet the needs of our business. As we began to put it into production we were able to make changes easily which made it more efficient. Review collected by and hosted on G2.com.

The reporting I just wish it was easier to update. While the reports are significant, making changes is time-consuming. Review collected by and hosted on G2.com.

The assigned business analysts to help configure workflows, build reports, etc., without needing to spend additional resources to bring in professional services. Review collected by and hosted on G2.com.

Certain reporting functionality requires LogicManager resources and can not be done by the end user. The LogicManager analysts, however, are very helpful in delivering any reports requested. Review collected by and hosted on G2.com.

I really like how organized my audits are thanks to LogicManager. It keeps my reports consistent and straight to the point. Review collected by and hosted on G2.com.

I have not encountered anything that I don't like about LogicManager at this time. Review collected by and hosted on G2.com.

The ability to have centralized view of risk data is great.

Also impressed with how engaged everyone is for getting feedback and product enhancement ideas. Review collected by and hosted on G2.com.

There are some signs of work in progress on unifying data. For example, having to create a new physical asset for a company that is created under Relationships. Review collected by and hosted on G2.com.

The Customer Service we get from LogicManager is second to none. Our account representative manages many priorities for my team and other companies. He is genuine, honest, responsive, and very pleasant to work alongside. Review collected by and hosted on G2.com.

The reporting schedule is not always accommodating to our needs; however, the LogicManager analyst help get our needs met. Review collected by and hosted on G2.com.