Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Helpful Workflow Tracking, But Needs Better Automated Overdue Remediation Tasks"
1.5/5
What do you like best about LogicManager?

Automated workflows and tracking of issues and findings, some reporting features are helpful but could use more. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Things to be able to happen more automatically, like if an issue or finding goes past a target remediation date there should be a task sent to the responsible person to update the due date. Review collected by and hosted on G2.com.

AM
Alisson M.
Member Engagement Representative
Enterprise (> 1000 emp.)
"Flexible Incident Reporting Options That Are Truly Helpful"
4/5
What do you like best about LogicManager?

It has many options to report on incidents that need to be specified. Such as injuries or people that were present during the situation. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Off the top of my head, I cannot think of anything that I dislike about the program. It seems very helpful when I have needed to use it. Review collected by and hosted on G2.com.

RH
Rachel H.
"Logic Manager is an easy system to use. The case management software is great for tracking."
4.5/5
What do you like best about LogicManager?

We can link cases together to see big picture problem. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Report/data gathering isn't as user friendly as it could be. Review collected by and hosted on G2.com.

AN
Verified User in Entertainment
"Your app is garbage"
0/5
What do you like best about LogicManager?

It sends an email to the correct address Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

The user interface is hot garbage. Too many useless 'dashboard' screens. No way to have on list of all the items assigned to just me. I have to open each Exception Report via an email and each opens in a new window. Too many clicks to move to the end of each process, most of them do nothing that couldn't have been done with less clicks. 2 page docs when it could have easily been on, there is no need to have a 'continue' to load another page with the final two options. I HATE your product, and using it is the worst experience of my workday, and the worst interface i have utilized in 35 years in this industry. The fact that you charge money for this is almost criminal. If the product can send a notification to my email, why can't I see ALL the docs I have been sent in one LIST!!! Do better. Review collected by and hosted on G2.com.

Response from Katrina Schmelter of LogicManager
Edit edit

We’re really sorry to hear how frustrating your experience has been, and we appreciate you taking the time to share such detailed feedback. We understand how important it is for your daily tools to feel efficient and easy to use.

LogicManager dashboards are customizable, and task widgets include advanced filters that can display only the tasks assigned to you. When configured properly, the platform is designed to reduce manual effort and save time, not add to it.

We recommend reaching out to your Customer Success Manager or your LogicManager administrator for assistance. They can help adjust your setup and provide additional training to make your experience smoother. You can also ask LogicManager Expert (LMX), your in-app assistant, for guidance on how to tailor dashboards and configure your workflow for your specific use cases.

We’d love the opportunity to help turn your experience around and show how LogicManager can make your workday easier.

PM
Patti M.
"LM is user friendly and intuitive."
5/5
What do you like best about LogicManager?

I like the flexibility of the reporting portal. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

I wish end users could export to PDF.... Review collected by and hosted on G2.com.

OL
Olivia L.
Associate
Enterprise (> 1000 emp.)
"Clear Incident Reviews and Email Assignments, but Reporting Could Be More User-Friendly"
3.5/5
What do you like best about LogicManager?

I like that I can clearly see what incidents need my review and I like how emails can be sent with task assignments Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

The reporting is sometimes not as user friendly as it could be Review collected by and hosted on G2.com.

AN
Verified User in Financial Services
"Easy to navigate"
4/5
What do you like best about LogicManager?

I like the simplicity of LogicManager, easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

I wish you could save a draft review before submitting. There are often times that I have to redo a review request due to missing information or distractions. Review collected by and hosted on G2.com.

Response from Katrina Schmelter of LogicManager
Edit edit

Thank you for the thoughtful review and for highlighting the ease of navigation. We’re glad to hear LogicManager is helping your team track advertising and maintain compliance with a clear historical record.

Regarding your comment about saving drafts, you are able to save progress on metric, approval, and profile tasks, which allows you to return and complete them later if you’re interrupted. However, event forms currently do not support saving progress before submission, which may be what you encountered.

We would love to learn more about the specific situation you ran into so we can continue improving the experience for you and other users. If you’re willing, please share additional details using the “Provide Feedback” form in the main menu within LogicManager. Feedback submitted there goes directly to our team and helps inform product improvements.

Thank you again for sharing your experience and helping us make the platform better!

AN
Verified User in Gambling & Casinos
"The best"
5/5
What do you like best about LogicManager?

It is easy to navigate and log in and report cases Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

It lacks certain reporting tools such as risk navigator Review collected by and hosted on G2.com.

AN
Verified User in Government Administration
"Safety & Security Incidents"
5/5
What do you like best about LogicManager?

The capability to enter questions and drop downs, also upload photos and docs. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

How the set up of template in the beginning can be confusing Review collected by and hosted on G2.com.

Stephanie Y.
SY
Stephanie Y.
Associate Governmental Program Analyst - Enterprise Risk Analyst
"Centralized Risk Management with Superb Consultant Support"
4/5
What do you like best about LogicManager?

I appreciate that LogicManager houses all our risks in one system, which makes it very helpful and centralizes risk management across our organization. I love the support from consultants who assist with report creation, making the process smoother and more effective. It’s fantastic that risk owners can log in to update information directly, ensuring everyone sees the same updates. The ease of communication and collaboration it fosters between divisions by sharing updated information is commendable. Additionally, the ability to utilize settings for customization, such as inputting questions necessary for compliance, significantly aids our organizational processes. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

I find creating reports in LogicManager challenging as it is not very user-friendly. I wish the process was as straightforward and intuitive as using Excel. This complexity in report creation can be quite cumbersome, and I think more training could help but it remains a significant difficulty. Review collected by and hosted on G2.com.