# Best Incident Response Software

## How Many Incident Response Software Products Does G2 Track?

**Total Products under this Category:** 103

### Category Stats (Jul 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** UnderDefense MAXI (+0.33%) - Among all products in this category, UnderDefense MAXI recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Incident Response Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,300+ Authentic Reviews
- 103+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Response Software
 ![G2 Grid® for Incident Response Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-response/grids.png?focus%5B%5D=68606&focus%5B%5D=139264&focus%5B%5D=164907&focus%5B%5D=98376&focus%5B%5D=16881&focus%5B%5D=70840&focus%5B%5D=122123&focus%5B%5D=55254)

Highlighted products: CrowdStrike Falcon Endpoint Protection Platform, KnowBe4 PhishER/PhishER Plus, Torq AI SOC Platform, Tines, SentinelOne Singularity Endpoint, Cynet, Microsoft Sentinel, and ServiceNow Security Operations.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-response/grids.json?focus%5B%5D=crowdstrike-falcon-endpoint-protection-platform&focus%5B%5D=knowbe4-phisher-phisher-plus&focus%5B%5D=torq-ai-soc-platform&focus%5B%5D=tines&focus%5B%5D=sentinelone-singularity-endpoint&focus%5B%5D=cynet&focus%5B%5D=microsoft-sentinel&focus%5B%5D=servicenow-security-operations)

**Sponsored**

### NetWatch OPS

Netwatch OPS, Secure OPS, and AI Ops are three flagship products from netwatch.ai, designed to provide a unified and intelligent platform for managing and securing your entire IT environment. Each product serves a specific purpose, collectively enhancing the efficiency and security of IT operations. Netwatch OPS is a comprehensive monitoring solution that focuses on server, network, and application performance. It delivers real-time insights into hardware performance, network traffic, and application load, consolidating data across your infrastructure. This level of visibility ensures that systems operate at peak efficiency, allowing IT teams to identify and address issues before they escalate into significant problems. The tool is particularly beneficial for organizations that rely on complex IT infrastructures, enabling them to maintain optimal performance and minimize downtime. Secure OPS builds upon the foundational monitoring capabilities of Netwatch OPS by integrating advanced security features. This product continuously analyzes the IT environment for vulnerabilities, threats, and anomalies, providing proactive security insights. By identifying potential breaches before they occur, Secure OPS helps organizations safeguard their sensitive data and maintain compliance with industry regulations. This is especially crucial for businesses operating in sectors where data security is paramount, such as finance and healthcare. AI Ops leverages artificial intelligence and machine learning to automate the detection, analysis, and response to complex cybersecurity incidents. By synthesizing data from multiple sources, AI Ops prioritizes alerts based on severity and predicts potential issues, enabling rapid and effective responses. This automation not only reduces the burden on IT teams but also enhances the overall security posture of the organization. AI Ops is particularly useful for organizations facing a high volume of alerts, as it helps streamline incident management and ensures that critical threats are addressed promptly. The platform also features multi-channel alerting, delivering notifications via email, SMS, or integrations with collaboration tools like Slack and Microsoft Teams. Alerts are categorized by severity—Critical, Warning, or Information—allowing teams to prioritize their responses effectively. Additionally, incident escalation policies are embedded within the system, automating escalation procedures to ensure that critical issues receive prompt attention from the appropriate stakeholders. Together, Netwatch OPS, Secure OPS, and AI Ops form a comprehensive ecosystem that not only monitors and manages IT systems but also enhances security through intelligent automation and real-time analytics. This integrated approach positions netwatch.ai as a leader in innovative cybersecurity and IT operations management, providing organizations with the tools they need to navigate the complexities of modern IT environments.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1082&secure%5Bchosen_at%5D=2026-07-27T21%3A53%3A12Z&secure%5Bdisplayable_resource_id%5D=1159&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1159&secure%5Bplacement_resource_ids%5D%5B%5D=1081&secure%5Bplacement_resource_ids%5D%5B%5D=1011413&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1424823&secure%5Bresource_id%5D=1082&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-response&secure%5Btoken%5D=33956a9d795c7b06a7b819eda67867626eea88994db18ea05f11b59405cfbda9&secure%5Burl%5D=https%3A%2F%2Fnetwatch.ai%2Fcontact&secure%5Burl_type%5D=book_demo)

### [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)

Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC

**Average Rating:** 4.6/5.0

**Total Reviews:** 416

#### How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?

- **Threat Intelligence:** 9.6/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?

- **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike)
- **Company Website:** https://www.crowdstrike.com
- **Year Founded:** 2011
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @CrowdStrike (110,809 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2497653/ (11,343 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Security Analyst, Cyber Security Analyst
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 43% Large, 43% Medium

#### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **lightweight performance and powerful threat detection** of CrowdStrike Falcon, enhancing operational efficiency and security.
- Users value the **effective threat detection** of CrowdStrike Falcon, ensuring robust security without compromising system performance.
- Users appreciate the **ease of use** of CrowdStrike Falcon, benefiting from a lightweight and efficient security solution.
- Users appreciate the **advanced real-time threat protection** of CrowdStrike Falcon, enhancing security with minimal system impact.
- Users appreciate the **strong threat detection** of CrowdStrike Falcon, effectively catching both known and unknown threats seamlessly.

##### Cons

- Users find the **cost of CrowdStrike Falcon** to be high, especially for smaller teams needing advanced features.
- Users face **initial complexity and a steep learning curve** with CrowdStrike Falcon, making it challenging for non-technical personnel.
- Users find the **initial learning curve** of CrowdStrike challenging, especially transitioning from other systems like Splunk.
- Users find the **high cost and limited features** frustrating, particularly for smaller teams needing advanced capabilities.
- Users express concern over **pricing issues** , especially for smaller organizations needing advanced features with additional licensing costs.

#### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform?

**["Crowdstrike Falcon: Proactive Security, Steep Learning Curve"](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)**

**Rating:** 5.0/5.0 stars

_— Ansh B._

[Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)

**["Lightweight Deployment, Powerful Incident Response Visibility"](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)**

**Rating:** 5.0/5.0 stars

_— Anup A._

[Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)

### [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews)

KnowBe4 PhishER Plus delivers automated incident response to eliminate SOC noise and remediate malicious emails across your organization simultaneously. It leverages AI to categorize reported messages across email and Microsoft Teams, automatically responding to reporters, flagging high-risk messages, and removing threats across all mailboxes. SOC teams can even flip malicious messages into training simulations to see who would have fallen victim. Customers report saving upwards of 99% of triage time, highly praising the platform's intuitive, user-friendly interface that transforms overwhelming manual workflows into fast, consistent actions. This layer of defense reviews threats slipping past other security layers, offering a single pane of glass view with leading third-party integrations like CrowdStrike, Webroot, and VirusTotal. PhishER Plus turns manual email triaging into a proactive, automated security posture.

**Average Rating:** 4.5/5.0

**Total Reviews:** 567

#### How Do G2 Users Rate KnowBe4 PhishER/PhishER Plus?

- **Threat Intelligence:** 8.5/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.8/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind KnowBe4 PhishER/PhishER Plus?

- **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc)
- **Company Website:** https://www.knowbe4.com
- **Year Founded:** 2010
- **HQ Location:** Clearwater, FL
- **Twitter:** @KnowBe4 (16,161 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2225282/ (2,606 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Director of IT
- **Top Industries:** Financial Services, Primary/Secondary Education
- **Company Size:** 75% Medium, 13% Large

#### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective phishing tests** and monitoring features of KnowBe4 PhishER, enhancing overall security awareness.
- Users appreciate the **Email Security features** of KnowBe4 PhishER for proactively managing email threats effectively.
- Users value the **automation of email triage** , enhancing efficiency in identifying and managing phishing threats effectively.
- Users value the **ease of use** of KnowBe4 PhishER, enhancing the efficiency of spam email triage and reporting.
- Users value the **security features** of KnowBe4 PhishER, enhancing safety while minimizing administrative workload.

##### Cons

- Users experience issues with **email management** , as emails often end up in Junk folders or lack troubleshooting clarity.
- Users experience frequent **false positives** , complicating automation and demanding ongoing manual review for better accuracy.
- Users note **ineffective email security** , as phishing emails often bypass inbox and remain in junk folders, complicating management.
- Users find the **inefficient automation** problematic, requiring manual intervention and lacking consistent detection for phishing campaigns.
- Users find the **setup difficult** , requiring time and careful understanding before fully utilizing PhishER/PhishER Plus.

#### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus?

**["PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)**

**Rating:** 5.0/5.0 stars

_— Weston G._

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)

**["User friendly and great support!"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)**

**Rating:** 4.0/5.0 stars

_— Scott W._

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)

### [Tines](https://www.g2.com/products/tines/reviews)

Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library.

**Average Rating:** 4.7/5.0

**Total Reviews:** 396

#### How Do G2 Users Rate Tines?

- **Threat Intelligence:** 8.7/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.6/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Tines?

- **Seller:** [Tines](https://www.g2.com/sellers/tines)
- **Company Website:** https://www.tines.com/
- **Year Founded:** 2018
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** https://www.linkedin.com/company/tines-io/ (568 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Security Engineer, Software Engineer
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 39% Medium, 36% Large

#### What Do G2 Reviewers Say About Tines?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Tines, enabling efficient automation without requiring extensive technical knowledge.
- Users find Tines makes **automation effortless** , enabling easy task handling without requiring coding skills.
- Users praise Tines for their **exceptional customer support** , providing fast, friendly, and effective assistance anytime it’s needed.
- Users value the **easy integrations** of Tines, enabling quick and effective automation without coding skills.
- Users praise Tines for its **seamless integrations** and robust support, enabling efficient workflow automation with ease.

##### Cons

- Users find Tines lacks essential features, notably a robust **IDE and code review capabilities** , affecting workflow efficiency.
- Users experience a **steep learning curve** with Tines, requiring deep understanding for effective automation and customization.
- Users find the **lack of advanced features** in Tines hampers their ability to create complex workflows effectively.
- Users find Tines **expensive** , particularly for smaller teams, due to its rigid pricing model and limited ticketing features.
- Users find the **learning curve and complexity** challenging, making it hard to fully utilize Tines' capabilities.

#### What Are Recent G2 Reviews of Tines?

**["AI orchestration with Drag-and-Drop development tool"](https://www.g2.com/survey_responses/tines-review-12620879)**

**Rating:** 4.5/5.0 stars

_— Dinesh K._

[Read full review](https://www.g2.com/survey_responses/tines-review-12620879)

**["Streamlined Automation, Minimal Coding Required"](https://www.g2.com/survey_responses/tines-review-12640960)**

**Rating:** 5.0/5.0 stars

_— Shubham B._

[Read full review](https://www.g2.com/survey_responses/tines-review-12640960)

### [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews)

Torq is transforming cybersecurity with the Torq AI SOC Platform. Torq empowers enterprises to instantly and precisely detect and respond to security events at scale. Torq’s customer base includes major multinational enterprise customers, including Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, Inditex (Zara, Bershka, and Pull & Bear), Informatica, Kyocera, PepsiCo, Procter & Gamble, Siemens, Telefónica, Valvoline, Virgin Atlantic, and Wiz.

**Average Rating:** 4.8/5.0

**Total Reviews:** 149

#### How Do G2 Users Rate Torq AI SOC Platform?

- **Threat Intelligence:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.8/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Torq AI SOC Platform?

- **Seller:** [torq](https://www.g2.com/sellers/torq)
- **Company Website:** https://torq.io/
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @torq\_io (1,944 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/torqio/mycompany (441 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 50% Medium, 29% Small

#### What Do G2 Reviewers Say About Torq AI SOC Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Torq AI SOC Platform, making it accessible to all skill levels with minimal training.
- Users value the **efficient network vulnerability checks** that enhance security through automation and quick remediation actions.
- Users value the **automation capabilities** of Torq AI SOC Platform, enhancing efficiency and securing networks effectively.
- Users highlight the **no-code automation capabilities** of Torq, simplifying security workflows and enhancing operational efficiency.
- Users value Torq's **effective threat detection** , seamlessly transitioning and enhancing their vulnerability management and network security processes.

##### Cons

- Users face a **difficult learning curve** with Torq AI SOC Platform, requiring time and support for effective use.
- Users face a significant **learning curve** with Torq AI SOC Platform, requiring extensive training and support for effective use.
- Users find the **missing features** like built-in playbooks and widgets hinder the full potential of Torq AI SOC.
- Users suggest that **improvements in findings grouping** and integration could greatly enhance the Torq AI SOC Platform experience.
- Users face challenges with **poor interface design** , including buggy interactions and a steep learning curve for troubleshooting.

#### What Are Recent G2 Reviews of Torq AI SOC Platform?

**["Efficient Automation with Robust Integrations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)**

**Rating:** 5.0/5.0 stars

_— Orlando M._

[Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)

**["Centralized Incident Management That Exceeds Expectations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)**

**Rating:** 5.0/5.0 stars

_— Octave P._

[Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)

### [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)

SentinelOne Singularity Endpoint is a software designed to protect endpoints by autonomously detecting, preventing, and responding to threats across devices within an organization. The software leverages machine learning and behavioral AI to identify and mitigate a wide range of cyber threats, including malware, ransomware, and fileless attacks. It provides continuous monitoring and automated remediation capabilities to help reduce manual intervention and response time during security incidents. SentinelOne Singularity Endpoint integrates with existing IT security and management workflows, offering visibility into endpoint activities and assisting organizations in maintaining compliance by ensuring devices meet security standards. The software is engineered to address business challenges related to endpoint protection, threat management, and operational efficiency in cybersecurity environments.

**Average Rating:** 4.7/5.0

**Total Reviews:** 204

#### How Do G2 Users Rate SentinelOne Singularity Endpoint?

- **Threat Intelligence:** 10.0/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Incident Case Management:** 10.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SentinelOne Singularity Endpoint?

- **Seller:** [SentinelOne](https://www.g2.com/sellers/sentinelone)
- **Company Website:** https://www.sentinelone.com
- **Year Founded:** 2013
- **HQ Location:** Mountain View, CA
- **Twitter:** @SentinelOne (57,863 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2886771/ (3,174 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 44% Medium, 36% Large

#### What Do G2 Reviewers Say About SentinelOne Singularity Endpoint?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SentinelOne Singularity Endpoint to be **easy to deploy and manage** , enhancing overall security efficiency.
- Users value the **tool efficiency** of SentinelOne, noting its user-friendly interface and effective threat detection capabilities.
- Users value the **setup ease** of SentinelOne Singularity, appreciating its simple deployment and swift implementation process.
- Users commend SentinelOne for its **exceptional malware protection** , effectively defending against various threats and attacks.
- Users find the **incident notification system** of SentinelOne very effective, enhancing their ability to respond quickly.

##### Cons

- Users face **update issues** with SentinelOne, including frequent login problems and difficulties with self-updating agents.
- Users find the **difficult learning curve** challenging, especially for beginners navigating the complex interface.
- Users face challenges with **frequent updates** that complicate login processes and require constant adjustments to policies.
- Users experience frequent **agent removal issues** that disrupt functionality and complicate application performance.
- Users report **ineffective alerts** that complicate troubleshooting and hinder application compatibility during migration between EDR providers.

#### What Are Recent G2 Reviews of SentinelOne Singularity Endpoint?

**["Real-Time Endpoint Visibility with AI-Powered Protection"](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-13138678)**

**Rating:** 5.0/5.0 stars

_— Adaku O._

[Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-13138678)

**["Powerful AI Threat Detection with Fast, Autonomous Endpoint Response"](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12718230)**

**Rating:** 5.0/5.0 stars

_— Dr. Jagannath S._

[Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12718230)

### [Cynet](https://www.g2.com/products/cynet/reviews)

Cynet is the unified, AI-powered cybersecurity platform that delivers robust and comprehensive protection for security teams while maximizing operational efficiency for managed service providers (MSPs). This platform consolidates a wide array of security capabilities into a single, user-friendly interface, ensuring that organizations can effectively safeguard their digital assets without the complexity often associated with multi-solution environments. Cynet’s platform simplifies security management by integrating various functionalities, such as endpoint protection, threat detection, and incident response, into one cohesive system. This integration not only streamlines operations but also allows organizations to allocate their resources more effectively, ultimately enhancing their overall security posture. One of the standout features of Cynet’s platform is its remarkable performance in the MITRE ATT&CK Evaluations. Cynet delivered 100% visibility and 100% analytic coverage without requiring any configuration changes three years in a row. This capability ensures that organizations can monitor their environments comprehensively and respond to threats with precision. The platform’s built-in analytics and reporting tools provide actionable insights, enabling users to make informed decisions about their cybersecurity strategies. Additionally, Cynet offers 24/7 expert support, which is crucial for organizations that may not have in-house cybersecurity expertise. This round-the-clock assistance ensures that users can quickly address any security incidents or concerns, minimizing potential downtime and damage. The combination of advanced technology and dedicated support positions Cynet as a valuable partner for SMEs and service providers looking to enhance their cybersecurity measures. In summary, Cynet’s unified, AI-powered cybersecurity platform stands out in the crowded cybersecurity market by offering a unified solution tailored to the needs of MSPs. Its comprehensive features, exceptional performance in industry evaluations, and continuous expert support make it a compelling choice for organizations seeking to bolster their cybersecurity defenses while maintaining operational efficiency.

**Average Rating:** 4.7/5.0

**Total Reviews:** 217

#### How Do G2 Users Rate Cynet?

- **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.8/10)
- **Incident Case Management:** 9.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cynet?

- **Seller:** [Cynet](https://www.g2.com/sellers/cynet)
- **Company Website:** https://www.cynet.com/
- **Year Founded:** 2014
- **HQ Location:** Boston, MA
- **LinkedIn® Page:** https://www.linkedin.com/company/cynet-security/ (332 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** SOC Analyst, Technical Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 58% Medium, 30% Small

#### What Do G2 Reviewers Say About Cynet?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Cynet, enjoying its simplicity and comprehensive features in one dashboard.
- Users value the **unified platform** of Cynet for its ease of use and comprehensive security features.
- Users value Cynet for its **effective threat detection** and seamless integration, ensuring robust cybersecurity for their business.
- Users appreciate the **exceptional customer support** of Cynet, facilitating smooth deployment and effective threat management.
- Users commend Cynet for its **flawless threat monitoring and response** , enhancing overall security with effective detection capabilities.

##### Cons

- Users express concern over **limited customization** options in reports and third-party integrations, impacting their experience.
- Users note the **feature limitations** of Cynet, especially in report customization and external tool integrations.
- Users express concern over the **lack of customization** , particularly in reporting and dashboard options for better usability.
- Users find Cynet has **limited features** like integrations and customization, which may restrict advanced functionality.
- Users note the **missing features** in Cynet, particularly the lack of web filtering and a firewall option.

#### What Are Recent G2 Reviews of Cynet?

**["Great MDR/XDR Platform"](https://www.g2.com/survey_responses/cynet-review-9481539)**

**Rating:** 4.5/5.0 stars

_— JEROME J._

[Read full review](https://www.g2.com/survey_responses/cynet-review-9481539)

**["Effective Built-In Protection with Straightforward Management"](https://www.g2.com/survey_responses/cynet-review-13148656)**

**Rating:** 5.0/5.0 stars

_— Buse ._

[Read full review](https://www.g2.com/survey_responses/cynet-review-13148656)

### [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews)

Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks

**Average Rating:** 4.4/5.0

**Total Reviews:** 273

#### How Do G2 Users Rate Microsoft Sentinel?

- **Quality of Support:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Microsoft Sentinel?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,091,739 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®)
- **Ownership:** MSFT

#### Who Uses This Product?

- **Who Uses This:** Security Analyst, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 42% Large, 31% Medium

#### What Do G2 Reviewers Say About Microsoft Sentinel?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time monitoring** of Microsoft Sentinel, enhancing their ability to quickly respond to security threats.
- Users value the **automated alert response** of Microsoft Sentinel, providing peace of mind with centralized security monitoring.
- Users value the **seamless dashboard usability** of Microsoft Sentinel, facilitating intuitive security management and comprehensive monitoring.
- Users value the **fast and secure threat response** of Microsoft Sentinel, enhancing overall security and risk management.
- Users benefit from the **seamless data management** of Microsoft Sentinel, enhancing workflow and ensuring comprehensive security analytics.

##### Cons

- Users express concerns about **cloud dependency** , particularly regarding connectivity issues with low-speed internet and commercial reliance.
- Users find the **complex configuration** of Microsoft Sentinel challenging, requiring advanced technical skills for effective setup and use.
- Users face **configuration issues** with Microsoft Sentinel, requiring technical expertise and time for effective setup.
- Users find the **difficult setup** of Microsoft Sentinel challenging without dedicated security experts and proper training.
- Users struggle with the **poor interface design** of Microsoft Sentinel, making navigation and understanding features difficult.

#### What Are Recent G2 Reviews of Microsoft Sentinel?

**["Easy Log Ingestion Across Formats with Seamless Sentinel Integrations"](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)**

**Rating:** 4.5/5.0 stars

_— Sandip K._

[Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)

**["Strong Centralized Visibility and Scalable Detection for Faster SOC Response"](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)

### [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews)

ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can not only improve their response times but also enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. In summary, ServiceNow Security Operations is a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization.

**Average Rating:** 4.4/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate ServiceNow Security Operations?

- **Threat Intelligence:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.8/10)
- **Incident Case Management:** 9.1/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ServiceNow Security Operations?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,548 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 52% Large, 20% Medium

#### What Do G2 Reviewers Say About ServiceNow Security Operations?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools.
- Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency.
- Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup.
- Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency.
- Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution.

##### Cons

- Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness.
- Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability.
- Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations.
- Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly.
- Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks.

#### What Are Recent G2 Reviews of ServiceNow Security Operations?

**["Centralized Incident Management with Intuitive Dashboard"](https://www.g2.com/survey_responses/servicenow-security-operations-review-13161740)**

**Rating:** 4.0/5.0 stars

_— vignesh m._

[Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-13161740)

**["Unifies Security and IT with Efficient Threat Response and Automation"](https://www.g2.com/survey_responses/servicenow-security-operations-review-13059971)**

**Rating:** 5.0/5.0 stars

_— Anshul S._

[Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-13059971)

### [Palo Alto Cortex XSIAM](https://www.g2.com/products/palo-alto-cortex-xsiam/reviews)

Product Description: Palo Alto Networks' Cortex XSIAM is an AI-driven security operations platform designed to transform traditional Security Operations Centers by integrating and automating key functions such as data centralization, threat detection, and incident response. By leveraging machine learning and automation, it enables organizations to detect and respond to threats more efficiently, reducing manual workloads and improving overall security posture. Key Features and Functionality: - Data Centralization: Aggregates data from various sources into a unified platform, providing comprehensive visibility across the enterprise. - AI-Powered Threat Detection: Utilizes machine learning algorithms to identify anomalies and potential threats in real-time. - Automated Incident Response: Streamlines response processes through automation, enabling rapid mitigation of security incidents. - Integrated SOC Capabilities: Combines functions such as Extended Detection and Response , Security Orchestration, Automation, and Response , Attack Surface Management , and Security Information and Event Management into a cohesive platform, eliminating the need for multiple disparate tools. - Scalability: Designed to handle large volumes of data and adapt to the evolving needs of modern enterprises. Primary Value and Problem Solved: Cortex XSIAM addresses the challenges of disjointed data, weak threat defense, and heavy reliance on manual work in traditional SOCs. By centralizing data and automating security operations, it simplifies processes, enhances threat detection accuracy, and accelerates incident response times. This transformation enables organizations to proactively outpace threats, reduce operational costs, and achieve a more robust security posture.

**Average Rating:** 4.4/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Palo Alto Cortex XSIAM?

- **Threat Intelligence:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.5/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Palo Alto Cortex XSIAM?

- **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks)
- **Company Website:** https://www.paloaltonetworks.com
- **Year Founded:** 2005
- **HQ Location:** Santa Clara, CA
- **Twitter:** @PaloAltoNtwks (128,951 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/30086/ (22,313 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 46% Large, 34% Medium

#### What Do G2 Reviewers Say About Palo Alto Cortex XSIAM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight **best-in-class log management** and effective alerting features, enhancing the overall usability and integration.
- Users appreciate the **user-friendly dashboards** of Palo Alto Cortex XSIAM, highlighting ease of understanding alerts and metrics.
- Users value the **real-time monitoring** capabilities of Palo Alto Cortex XSIAM, enhancing threat detection and response efficiency.
- Users appreciate the **user-friendly interface** of Palo Alto Cortex XSIAM, making monitoring and deployment seamless and efficient.
- Users appreciate the **good dashboard customization** in Palo Alto Cortex XSIAM, citing ease of use and integration.

##### Cons

- Users find the solution **resource intensive** , increasing costs and complicating implementation due to high hardware requirements.
- Users find the **complex implementation** of Palo Alto Cortex XSIAM time-consuming and resource-intensive, requiring significant technical expertise.
- Users find the **cost** of Palo Alto Cortex XSIAM to be higher than competitors, impacting affordability for smaller companies.
- Users report **dashboard issues** that hinder monitoring and create a messy interface, impacting usability and visibility.
- Users struggle with the **difficult setup** of Palo Alto Cortex XSIAM, finding it complex and time-consuming for implementation.

#### What Are Recent G2 Reviews of Palo Alto Cortex XSIAM?

**["Efficient Security Monitoring with Powerful Automation"](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13129157)**

**Rating:** 4.0/5.0 stars

_— Anas M._

[Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13129157)

**["Dramatically Fewer Alerts and Faster Response in One Console"](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13141290)**

**Rating:** 4.5/5.0 stars

_— Yogesh G._

[Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13141290)

### [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews)

Outsmart threats with an end-to-end award-winning security suite; proven to prevent, endure and recover from both known & unknown IT hazards faced by SoCs in the modern-day.

**Average Rating:** 4.4/5.0

**Total Reviews:** 282

#### How Do G2 Users Rate IBM QRadar SIEM?

- **Threat Intelligence:** 8.4/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind IBM QRadar SIEM?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity (74,660 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®)
- **Ownership:** SWX:IBM

#### Who Uses This Product?

- **Who Uses This:** Security Engineer, SOC Analyst
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 52% Large, 29% Medium

#### What Do G2 Reviewers Say About IBM QRadar SIEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find IBM QRadar SIEM highly **user-friendly** , appreciating its ease of implementation and integration with other platforms.
- Users appreciate the **seamless integration capabilities** of IBM QRadar SIEM, enhancing overall log management and analytics functionality.
- Users value the **advanced threat detection and centralized log management** features of IBM QRadar SIEM for enhanced security.
- Users value the **easy integrations** of IBM QRadar SIEM, simplifying collaboration with various platforms and tools.
- Users find the **user-friendly interface** of IBM QRadar SIEM makes it easy for non-tech users to navigate.

##### Cons

- Users find the **UI improvements lacking** , with search limitations and poor report building hindering their experience.
- Users find IBM QRadar SIEM to be **expensive** , especially for small or mid-size companies due to high costs.
- Users note the **high costs** associated with IBM QRadar SIEM, which may burden smaller organizations significantly.
- Users are frustrated by **dashboard issues** , including limited editing rights and difficulties in offense management and reporting.
- Users find the **time-consuming search queries** to be frustrating and inefficient for log retrieval in QRadar SIEM.

#### What Are Recent G2 Reviews of IBM QRadar SIEM?

**["QRADAR Integrates Easily and Makes Logs & Alerts Report-Ready"](https://www.g2.com/survey_responses/ibm-qradar-siem-review-13061810)**

**Rating:** 4.5/5.0 stars

_— Zahid A._

[Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-13061810)

**["Strong Correlation, Mature Security Monitoring, and Compliance Reporting"](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)

### [Tanium](https://www.g2.com/products/tanium/reviews)

Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security.

**Average Rating:** 4.5/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Tanium?

- **Threat Intelligence:** 8.3/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.5/10)
- **Incident Logs:** 7.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Tanium?

- **Seller:** [Tanium](https://www.g2.com/sellers/tanium)
- **Company Website:** https://www.tanium.com/
- **Year Founded:** 2007
- **HQ Location:** Emeryville, CA
- **Twitter:** @Tanium (7,243 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2109024/ (2,333 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 50% Large, 31% Medium

#### What Do G2 Reviewers Say About Tanium?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **ease of use** in Tanium, particularly for scheduling patches and managing large infrastructures efficiently.
- Users appreciate the **speed and clarity** of Tanium, enabling real-time insights and efficient problem-solving across endpoints.
- Users value the **reliable real-time visibility** of Tanium, enhancing operational excellence and facilitating quick decision-making.
- Users value Tanium for its **exceptional security capabilities** , providing real-time visibility and effective endpoint management solutions.
- Users value the **real-time visibility** Tanium provides, enhancing their ability to manage endpoints effectively and proactively.

##### Cons

- Users find the **learning curve of Tanium steep** , often overwhelmed by its complexity and lacking clear onboarding resources.
- Users find the **complexity** of Tanium challenging, especially for those new to cybersecurity and on-premise management.
- Users are frustrated with the **limited features** , especially regarding Linux compatibility and troubleshooting processes.
- Users feel that the **insufficient information** and onboarding resources hinder effective navigation and increase troubleshooting time.
- Users find that Tanium's **learning curve and onboarding resources need improvement** , impacting initial experience and workflow efficiency.

#### What Are Recent G2 Reviews of Tanium?

**["Real-Time Endpoint Visibility and Powerful Automation in One Platform"](https://www.g2.com/survey_responses/tanium-review-13128393)**

**Rating:** 4.0/5.0 stars

_— syed i._

[Read full review](https://www.g2.com/survey_responses/tanium-review-13128393)

**["Real-Time Visibility and Fast Global Remediation with Tanium"](https://www.g2.com/survey_responses/tanium-review-12961686)**

**Rating:** 4.5/5.0 stars

_— Aswindev P._

[Read full review](https://www.g2.com/survey_responses/tanium-review-12961686)

### [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews)

Rapid7 InsightIDR is a SaaS SIEM for modern threat detection and response. InsightIDR enables security analysts to work more efficiently and effectively, by unifying diverse data sources, providing early and reliable out of the box detections, and delivering rich visual investigations and automation to expedite response. With a lightweight cloud deployment and intuitive UI and onboarding experience, InsightIDR customers recognize an accelerated return on their investment and start seeing valuable insights from Day 1. With InsightIDR, teams can advance their threat detection and response program without adding headcount.

**Average Rating:** 4.4/5.0

**Total Reviews:** 68

#### How Do G2 Users Rate Rapid7 Next-Gen SIEM?

- **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.7/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Rapid7 Next-Gen SIEM?

- **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7)
- **Year Founded:** 2000
- **HQ Location:** Boston, MA
- **Twitter:** @rapid7 (124,405 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,274 employees on LinkedIn®)
- **Ownership:** NASDAQ:RPD

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 67% Medium, 31% Large

#### What Do G2 Reviewers Say About Rapid7 Next-Gen SIEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Rapid7 Next-Gen SIEM, facilitating effortless log management and integration.
- Users appreciate the **easy integrations** of Rapid7 Next-Gen SIEM, enhancing compatibility with various third-party tools effortlessly.
- Users value the **easy integrations** with third-party tools, enhancing functionality and streamlining security management.
- Users appreciate the **effective threat detection** capabilities of Rapid7 Next-Gen SIEM, enhancing investigation speed and efficiency.
- Users appreciate the **visibility** of Rapid7 Next-Gen SIEM, enabling easy search and understanding of log data.

##### Cons

- Users find the **limited features** of Rapid7 Next-Gen SIEM restrictive compared to larger competitors, hindering alert creation.
- Users find the **alerting capabilities limited** , making it challenging to create timely and effective alerts.
- Users find the **alert management limited** , making it challenging to create effective and timely alerts.
- Users find the **difficult customization** process frustrating, especially when creating alerts and setting patterns.
- Users find the **difficult setup** of Rapid7 Next-Gen SIEM frustrating, especially for creating alerts and patterns.

#### What Are Recent G2 Reviews of Rapid7 Next-Gen SIEM?

**["Intuitive, High-Performance SIEM with Great Support and Cost-Effective Value"](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350)**

**Rating:** 4.5/5.0 stars

_— Nihal J._

[Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350)

**["Fast, Easy Queries with a Powerful Plain-Text-to-LEQL AI Feature"](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-13140538)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-13140538)

### [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews)

Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM

**Average Rating:** 4.3/5.0

**Total Reviews:** 392

#### How Do G2 Users Rate Sumo Logic?

- **Threat Intelligence:** 7.7/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Sumo Logic?

- **Seller:** [Sumo Logic](https://www.g2.com/sellers/sumo-logic)
- **Company Website:** https://www.sumologic.com
- **Year Founded:** 2010
- **HQ Location:** Redwood City, CA
- **Twitter:** @SumoLogic (6,542 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1037816/ (838 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Medium, 37% Large

#### What Do G2 Reviewers Say About Sumo Logic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Sumo Logic, finding it simple to learn and configure effectively.
- Users appreciate the **ease of searching and configuring logs** , enhancing their monitoring and tracing capabilities effortlessly.
- Users value the **Continuous Intelligence feature** of Sumo Logic for its quick and actionable insights from diverse data.
- Users commend **Sumo Logic's visual power and flexibility** , enhancing KPI display and minimizing log-related workload.
- Users value the **real-time insights** offered by Sumo Logic, enhancing monitoring and analytics for better decision-making.

##### Cons

- Users find Sumo Logic to be **expensive** , often questioning if its value justifies the high pricing.
- Users find the **difficult learning** curve of Sumo Logic hampers quick proficiency in using its features effectively.
- Users find Sumo Logic's **steep learning curve** challenging, especially when mastering complex queries and setup processes.
- Users find the **steep learning curve** of Sumo Logic challenging, requiring significant time to gain proficiency.
- Users experience **slow performance** due to a clunky UI and delayed alerting, impacting efficiency and response times.

#### What Are Recent G2 Reviews of Sumo Logic?

**["Centralized Logging with Intuitive Dashboards"](https://www.g2.com/survey_responses/sumo-logic-review-12948839)**

**Rating:** 4.5/5.0 stars

_— Sudarshan B._

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12948839)

**["Secure, Privacy-First AI Logging That Helps Reduce Data Breach Risk"](https://www.g2.com/survey_responses/sumo-logic-review-13156334)**

**Rating:** 5.0/5.0 stars

_— Aiyappa Baleyada B._

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-13156334)

### [Proofpoint Threat Response](https://www.g2.com/products/proofpoint-threat-response/reviews)

Proofpoint Threat Response takes the manual labor and guesswork out of incident response to help you resolve threats faster and more efficiently.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Proofpoint Threat Response?

- **Threat Intelligence:** 8.3/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Proofpoint Threat Response?

- **Seller:** [Proofpoint](https://www.g2.com/sellers/proofpoint)
- **Year Founded:** 2002
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @proofpoint (31,157 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/proofpoint (5,146 employees on LinkedIn®)
- **Ownership:** NASDAQ: PFPT

#### Who Uses This Product?

- **Company Size:** 56% Medium, 22% Small

#### What Do G2 Reviewers Say About Proofpoint Threat Response?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automated recall of suspicious emails** in Proofpoint Threat Response for enhanced email security.
- Users appreciate the **automated recall of suspicious emails** , enhancing security and reducing risk effectively.
- Users appreciate the **automatic recall of suspicious emails** , enhancing their phishing prevention efforts effectively.
- Users appreciate the **comprehensive security tools** of Proofpoint Threat Response that effectively safeguard their companies.
- Users appreciate the **comprehensive threat detection tools** of Proofpoint, enhancing their company's safety and security.

##### Cons

- Users report frequent **false positives** in email management, leading to the recall and replacement of hundreds of emails.
- Users report experiencing **numerous false positives** , causing significant disruptions with email recalls and replacements.
- Users find the **learning curve steep** , though ample training and support are available to ease the process.

#### What Are Recent G2 Reviews of Proofpoint Threat Response?

**["Quick Alerts and Clear, Detailed Summaries for Suspicious Emails"](https://www.g2.com/survey_responses/proofpoint-threat-response-review-12478488)**

**Rating:** 5.0/5.0 stars

_— Casey M._

[Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-review-12478488)

**["Takes time to learn, but Great product!"](https://www.g2.com/survey_responses/proofpoint-threat-response-review-9471662)**

**Rating:** 4.0/5.0 stars

_— Joshua B._

[Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-review-9471662)

### [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews)

Splunk Enterprise Security (ES) is a data-centric, modern security information and event management (SIEM) solution that delivers data-driven insights for full breadth visibility into your security posture so you can protect your business and mitigate risk at scale. With unparalleled search and reporting, advanced analytics, integrated intelligence, and prepackaged security content, Splunk ES accelerates threat detection and investigation, letting you determine the scope of high-priority threats to your environment so you can quickly take action. Built on an open and scalable data platform, you can stay agile in the face of evolving threats and business needs. Our extensive ecosystem of Splunk, partner, and community-built integrations as well as flexible deployment options ensure your technology investments are working in tandem with Splunk ES whilst meeting you wherever you are on your cloud, multi-cloud, or hybrid journey.

**Average Rating:** 4.3/5.0

**Total Reviews:** 223

#### How Do G2 Users Rate Splunk Enterprise Security?

- **Threat Intelligence:** 9.0/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.8/10)
- **Incident Case Management:** 7.5/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Splunk Enterprise Security?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 59% Large, 30% Medium

#### What Do G2 Reviewers Say About Splunk Enterprise Security?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Splunk Enterprise Security, enhancing their monitoring and log management experience.
- Users appreciate the **easy integrations** of Splunk Enterprise Security, enabling seamless connection with various platforms and systems.
- Users highlight the **impressive threat detection** capabilities of Splunk Enterprise Security, enhancing security focus and reducing false alarms.
- Users value the **effective features** of Splunk Enterprise Security, enhancing security analysis with comprehensive logs and insights.
- Users appreciate the **user-friendly interface** of Splunk Enterprise Security, enabling efficient monitoring and attractive dashboards.

##### Cons

- Users note that the **high cost** of Splunk Enterprise Security is a major drawback for smaller organizations.
- Users find the **initial implementation complex** , needing expert resources and time to onboard Splunk Enterprise Security effectively.
- Users find the **complex implementation** of Splunk Enterprise Security challenging, requiring extensive expertise and resources.
- Users find the **complexity and extensive setup** of Splunk Enterprise Security to be time-consuming and challenging.
- Users find the **difficult learning** curve of Splunk Enterprise Security a challenge for beginners and costly to set up.

#### What Are Recent G2 Reviews of Splunk Enterprise Security?

**["Powerful Visibility and Investigations with Splunk Enterprise Security"](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107)**

**Rating:** 4.0/5.0 stars

_— Akil S._

[Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107)

**["Powerful Threat Detection and Investigation with Splunk Enterprise Security"](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12982814)**

**Rating:** 5.0/5.0 stars

_— Priyanshu S._

[Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12982814)

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Similar Categories

- [Security Information and Event Management (SIEM)](/categories/security-information-and-event-management-siem)
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[Browse Incident Response Themes](/categories/incident-response/themes)

 ![Brandon Summers-Miller](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon Summers-Miller")
BS

Researched and written by [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)

Updated April 22, 2026

Incident response software enables security teams to investigate, contain, remediate, and document cybersecurity incidents across their lifecycle within supported environments or threat domains. These solutions operationalize the response process by helping teams identify and organize security events into incidents and providing workflows for triage, investigation, containment, eradication, and post-incident review.

Incident response tools may focus on specific domains, such as endpoint, cloud, identity, SaaS, or email, or provide broader cross-environment capabilities. They often integrate with detection technologies such as EDR, XDR, or other security analytics platforms, but are distinguished by their ability to coordinate and run response actions, manage incident cases, and maintain documented records for operational reporting and audit purposes. Many incident response solutions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features. Incident response platforms focus on investigating and resolving security incidents, while SOAR platforms automate and orchestrate response workflows across security tools.

To qualify for inclusion in the Incident Response category, a product must:

- Identify and organize cybersecurity events into incidents within supported domains
- Provide structured investigation capabilities for suspected or confirmed incidents
- Enable containment and remediation through guided or automated response actions
- Maintain documented cybersecurity incident records for reporting and post-incident review

Top Tools at a Glance

| 

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Phishing email triage and automated response

 | 

User Review

"PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"

 |
| 

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No-code SOAR automation for security teams

 | 

User Review

"AI orchestration with Drag-and-Drop development tool"

 |
| 

 | 

AI-driven SOAR with native integrations

 | 

User Review

"Efficient Automation with Robust Integrations"

 |
| 

 | 

Unified XDR with built-in MDR for lean teams

 | 

User Review

"Effective Built-In Protection with Straightforward Management"

 |
| 

 | 

Enterprise SIEM tied to broader IBM security tooling

 | 

User Review

"QRADAR Integrates Easily and Makes Logs & Alerts Report-Ready"

 |

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Show More

* * *

## How Do You Choose the Right Incident Response Software?

### What You Should Know About Incident Response Software

### What is Incident Response Software?

Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents.

These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence.

#### What Types of Incident Response Software Exist?

**Pure incident response solutions**

Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats.

**Incident management and response**

Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation.

**Incident management tracking and service tools**

Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident.

### What are the Common Features of Incident Response Software?

Incident response software can provide a wide range of features, but some of the most common include:

**Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types.

**Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

**Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable.

**Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed.

**Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure.

**Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents.

**Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies.

**Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow.

**Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly.

### What are the Benefits of Incident Response Software?

The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process.

**Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems.

**Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents.

**Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals.

**Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations.

**Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time.

### Who Uses Incident Response Software?

**Information security (InfoSec)**  **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually.

**IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation.

**Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services.

### What are the Alternatives to Incident Response Software?

Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers.

[Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices. 

[Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents. 

[Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems. 

[Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers.

[Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics.

[Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues.

[Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats. 

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services).

[Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well.

[Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house.

[Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically. 

[Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup.

#### Software Related to Incident Response Software

The following technology families are either closely related to incident response software products or have significant overlap between product functionality.

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge.

[Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours.

[Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software.

[Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform.

[Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property.

### Challenges with Incident Response Software

Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements.

**False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals.

**Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.  

**Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally.

**Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents.

### How to Buy Incident Response Software

#### Requirements Gathering (RFI/RFP) for Incident Response Software

It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include:

**Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions. 

**Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease.

**Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center.

**Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality.

**Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).  

**Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements.

#### Compare Incident Response Software Products

**Create a long list**

Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported.

Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future. 

**Create a short list**

Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings. 

They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors.

**Conduct demos**

Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile. 

They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors. 

#### Selection of Incident Response Software

**Choose a selection team**

Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team.

Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams. 

**Negotiation**

Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration.

Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows.

**Final decision**

Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.