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Nikki Lee W.

E-commerce Assistant

Small-Business (50 or fewer emp.)

2/4/2021

"Great customer experience!"

5/5

What do you like best about Logicbroker?

-Logicbroker's UI is not cluttered and seems like a powerful, useful program for e-commerce

-Support Desk is always responsive

-Our Logicbroker rep, Dea Ballij was extremely helpful and gracious throughout the API setup, she was always willing to explain more technical details for non-IT specialist staff and reach out to our retailers on our behalf to resolve issues, we really felt that our accounts are important to the Logicbroker teams and I had a very good experience working together with her to get our Logicbroker accounts operational Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

-Issues quickly turn into developer/IT specialist issues, but this is more of a problem with my current company not employing any IT specialists to support account managers with these types of projects

-A PDF guide for setup was provided to me by Logicbroker but it originated from our retailer, it became apparent pretty quickly that the guide needed to be updated; this is not Logicbroker's fault obviously, but having a Logicbroker guide prepared may help users out. Luckily, I was able to rely on Dea's support and instructions and proceed despite the guide being a bit inaccurate Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Nikki, thank you for taking the time to write this review for

Logicbroker! We’re so glad you find the platform easy to use and you have

found the team to be responsive in getting your questions answered. We

really appreciate your feedback - the Logicbroker team is always looking for

ways to fulfill our users’ needs and strive to be best we can be. With that

being said, we are in the process of expanding our LMS system so that we

can give our customers the tools to learn our platform even better. If you

would like to get access, please reach out to our team for more information. Thank you!

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

4/29/2021

"I use it everyday"

5/5

What do you like best about Logicbroker?

How easy and user-friendly is. I use it daily and am happy with it Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

I like most of it but would love to e able to delete multiple orders at a time. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello, thank you for taking the time to write this review for Logicbroker! We’re so glad you find the platform easy to use. We really appreciate your feedback, the Logicbroker team is always looking for ways to fulfill our user‘s needs and strive to be best we can be – with that being said, our team will take into consideration your recommendations around deleting orders. Thank you!

DK

Dan K.

Web Development Manager

Small-Business (50 or fewer emp.)

4/28/2021

"Logicbroker Transformed Our Ecommerce Business"

5/5

What do you like best about Logicbroker?

Developer documentation is fantastic, and the support team is top-notch Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

Supplier onboarding is time-consuming; if we could cut down implementation time, that would be a dream come true. Not sure its a Logicbroker issue; typically, we are waiting on communication from our suppliers Review collected by and hosted on G2.com.

What problems is Logicbroker solving and how is that benefiting you?

Our catalog size has tripled, and our capital allocation towards inventory has decreased; we don't need to physically stock nearly as much product. With Logicbroker we have instant access to millions of dollars of inventory from our suppliers and a workflow that allows us quickly onboard thousands of new products in days! Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Dan, thank you for taking the time to write this review for

Logicbroker! We’re so glad you found the API documentation helpful, and our

team could be of assistance to you. We really appreciate your feedback, the

Logicbroker team is always looking for ways to fulfill our users needs and

strive to be best we can be – with that being said, although sometimes we

are waiting for suppliers we are continuing to enhance our onboarding

information to make it as easy as possible for your suppliers so that when

they are ready we can get them up and running quickly. Thank you!

KR

Kevin R.

E Commerce Manager

Small-Business (50 or fewer emp.)

1/22/2021

"Streamlined our orders"

5/5

What do you like best about Logicbroker?

That we don't have to manually upload orders into our shipping software. Logicbroker helps us automatically by uploading our orders as they come in. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

I believe that there can be more customizable options that Logicbroker can provide. Review collected by and hosted on G2.com.

Recommendations to others considering Logicbroker:

You should make sure that all your workflows will improve overall by using Logicbroker. So you should ask a lot of questions to them. The good thing is that they are willing to answer all of them.

If you compare the pricing to other companies logic broker is well priced for what they can do. Review collected by and hosted on G2.com.

What problems is Logicbroker solving and how is that benefiting you?

It saves us time by not having to import orders from multiple marketplaces and then exporting them back in order to submit the tracking numbers. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Kevin, thank you for taking the time to write this review for Logicbroker! We’re so glad that we could help you in automating your order processing. We really appreciate your feedback, the Logicbroker team is always looking for ways to fulfill our users' needs and strive to be the best we can be – with that being said, our team will take into consideration your recommendations. Thank you!

MD

Morgan D.

Ecommerce Manager

Small-Business (50 or fewer emp.)

6/29/2021

"Fantastic software with a responsive staff"

5/5

What do you like best about Logicbroker?

Initial setup and integration was easy. Implementing new ideas and troubleshooting any issues happens quickly. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

We haven't had the internal resources to utilize all the capabilities to their full potential. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hi Morgan, thank you for taking the time to write this review for Logicbroker! We’re so glad to hear the benefits that you are getting out of Logicbroker. We truly appreciate your long-time partnership. If there is anything more we can provide in terms of utilizing our platform please feel free to reach out. Thank you!

CR

Christa R.

ops coordinator

Small-Business (50 or fewer emp.)

6/29/2021

"Helpful staff"

4/5

What do you like best about Logicbroker?

Blair has been helpful with answering questions in timely fashion. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

retailers stopped receiving new purchase order emails - can they bring that back? Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Christa, thank you for taking the time to write this review for Logicbroker! We’re so glad you find our team to be helpful and accommodating. We really appreciate your feedback, and are happy to continue to work with you and your team on resolving the issues around your Retailer’s orders and labels. Thank you!

CI

Verified User in Internet

Mid-Market (51-1000 emp.)

4/29/2021

"We love Logicbroker"

4.5/5

What do you like best about Logicbroker?

We (tech agency with big softdrink company in Atlanta as client) searched for months to find the right solution for client. We need a solutin that would allow us to onboard new dropshippers quickly, communicate with Amazon and Walmart and be the clearing house for all web orders. We love that each supplier is onboarded by our lovely reps at Logicbroker and that they remain isolated from other suppliers, only seeing the line items that pertain to them. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

It would be nice to be able to edit docs within the portal Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello, thank you for taking the time to write this review for

Logicbroker! We’re very excited to hear how you have been able to grow

your business utilizing our platform and working with our team. We really

appreciate your feedback, and have recently put in updates to allow certain

documents to be updated. If you have any questions around this please feel

free to reach out for more information. Thank you!

LE

Lacey E.

Director IT, B2B Integrations

Small-Business (50 or fewer emp.)

2/4/2021

"LogicBroker just makes life easier"

5/5

What do you like best about Logicbroker?

LogicBroker allows us to onboard more customers much quicker by simplifying the process of transmitting data back and forth between us and our customers through standardized templates; eliminating the need for customized connections. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

Nothing I can think of at this time. They are true partners and are there when we need them. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Lacey, thank you for taking the time to write this review for Logicbroker! We are able to help in expediting your partner onboarding. We appreciate your partnership and look forward to growing with you and your company in the future. Thank you!

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/29/2021

"Best value for 3rd Party dropship logistics"

3.5/5

What do you like best about Logicbroker?

* Cost structure is very affordable.

* Developer API is pretty easy to use (compared to others). Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

* Vendor onboarding can be tedious for non-technical vendors.

* Some features are not well documented. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello, thank you for taking the time to write this review for Logicbroker! We’re so glad you find our Developer API easy to use. We really appreciate your feedback, the Logicbroker team is always looking for ways to fulfill our user’s needs and strive to be best we can be – with that being said, we are in the process of expanding our LMS system so that we can give our customers the tools to learn our platform even better. Hopefully this will assist in the future for some of those features that may not have been as well documented. If you would like to get access please reach out to our team for more information. Thank you!

OV

Olga V.

Customer Service Rep.

Small-Business (50 or fewer emp.)

5/4/2021

"makes my job easier"

5/5

What do you like best about Logicbroker?

only requires a couple of clicks to input all the information needed. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

I disliked that it takes a while after imputing the shipment information to allow me to create the Invoice. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Olga,

Thank you for taking the time to write this review for Logicbroker! We’re so glad you find the platform easy to use and that you can get things done in a couple of clicks! We really appreciate your feedback, the Logicbroker team is always looking for ways to fulfill our users needs and strive to be best we can be – with that being said, our team will take into consideration your recommendations. Thank you!