Logentries Reviews & Product Details


What is Logentries?

Log Management and Analytics Built for the Cloud.

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Logentries Profile Details

Logentries Profile Details

Vendor
Logentries
Company Website
Year Founded
2010
HQ Location
Boston, MA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
14
Twitter
@logentries
Twitter Followers
2,902
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Companies Using Logentries

Accenture
Tastemade
SeatGeek
Darden Restaurants
CareerBuilder
Le Figaro
Pluralsight
Better Weekdays
Yummly
Samanage
InVision
DroneDeploy

Logentries Reviews

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Logentries Reviews

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Technical Team Lead (API)
Leisure, Travel & Tourism
Small-Business
(11-50 employees)
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"Logentries is a must to not get lost in logging"

What do you like best?

Logentries is a great way to quickly find and analyse anything in your logs. With a growing business, our logs are just too big to search using basic tools. Logentries allows us to quickly find errors, analyse trends using grouping and many aggregation functions. It is often our go-to tool to identify the source of issues in our production environment.

What do you dislike?

Query results using more complicated grouping are often bad. We've seen from time to time a simple count would return wrong values on longer timeframes.

Recommendations to others considering the product:

Make sure you group all your applications under the same account. Use IDs shared among applications as much as possible to get cross applications logs easily.

Don't hesitate to graph using the aggregation functions. Really great tool to see evolution of a metric over time.

What problems are you solving with the product? What benefits have you realized?

Debugging problems in production. Searching through logs of multiple applications at the same time is not an easy task without a tool like Logentries.

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Site Reliability Engineer
Computer Software
Mid-Market
(51-200 employees)
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"Simple and Well Priced Log Management"

What do you like best?

Logentries hits the perfect sweet-spot for us in terms of functionality, pricing, support, and management. Its app is intuitive and its query language (LEQL) is powerful, yet easy to use for simple cases.

Some great features they have are the inactivity alerts and anomaly alerts. Anomaly alerts are great, especially for cases like "Alert me when the number of HTTP 404 errors goes up by 50% relative to my total traffic"

Their support is quick and knowledgable. I've personally filed over 15 support tickets and they have always promptly answered.

What do you dislike?

I wish Logentries had a more fully featured API for creating alerts and tags. They've told me this is in the works, but it has been over 6 months.

Queries over longer periods of time can seem to never resolve and time out especially if there are a lot of entries.

Their application lacks advanced administrative features such as restricting specific users to specific streams, or even having defined roles for users. For a smaller organization, this is fine, but can be a blocker for larger teams.

Recommendations to others considering the product:

Take a look at other vendors and see what meets your exact needs, but Logentries provides a good balance of price and features.

What problems are you solving with the product? What benefits have you realized?

We really needed something that:

* Could aggregate streams from multiple VMs

* Wasn't prohibitively expensive

* Had inactivity alerting

* Had an API to program against

Our developers enjoy using the web UI for querying and we strongly rely on their alerts for anomaly and inactivity reporting.

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Lead Technical Architect
Telecommunications
Mid-Market
(51-200 employees)
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"Easy logging solution (especially if you're using Heroku)"

What do you like best?

We're using Logentries with Heroku, and setting it up was basically one-click, and it had pretty much everything I was looking for - live tailing of logs, quick search,and a dashboard which displays all the important counts in a clean fashion. It also parses JSON strings automatically, and makes it possible to query using values within - which is pretty slick, and is useful when tracing events through the log.

What do you dislike?

Nothing much, to be honest. We're still on their free plan because the basics are covered, but there are a lot of things are locked out. Totally understandable. We'll be upgrading when statistics become more important.

Recommendations to others considering the product:

Just try it out. The free trial covers most of the basics, and it's a cinch to set up (especially if you're using Heroku).

What problems are you solving with the product? What benefits have you realized?

Visibility into trends. We have a separate tool to monitor issues (also monitors the logs), but Logentries makes it easy to notice patterns of changes - basically what any good log analysis tool should do.

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Sr. Software Developer (Ruby on Rails)
Computer Software
Mid-Market
(51-200 employees)
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"easy and good for log searching of the server in single place"

What do you like best?

Logentries is to use, it hava a good UI/UX and we can find all server log on one place.

It provide regx to find various kind of string in logs. Scale on demad featrue provide when we have havey traffic on our app so we can grap all the data log in one place and after some time it can be switch to AWS S3.

What do you dislike?

It can be make faster to search the input string.

Price is to high when we want to scale or if we have large amout of data log then logentries plans are costly.

What problems are you solving with the product? What benefits have you realized?

Storing all server log in single place and finding information, logs of the server is very easy with good UI/UX.

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Founder
Computer Software
Small-Business
(Myself Only)
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"Great aggregate logging"

What do you like best?

I like that I can create charts from my logs, it gives me a quick way to get metrics based on application events without having to set up metrics.

What do you dislike?

Their query interface is cumbersome at times. Difficult to enter search queries, pick groups, and set dates.

Recommendations to others considering the product:

It's great if you also want to use it for basic metrics and event aggregation

What problems are you solving with the product? What benefits have you realized?

Logentries helps me respond immediately to users upon errors and fix issues quickly. It's also the primary source of metrics as well as logging.

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UC
Small-Business
(11-50 employees)
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"Fantastic solution for log file centralized hosting"

What do you like best?

The simplicity of the solution for having all of your logs in one place is hard to compete with. They also have amazing search and indexing features and the alerting is amazing. They are far and away the best of breed in the log hosting space as a service. Their support has also proven to be proactive, often reaching out to discuss the latest changes and helping us implement some of the newer features.

What do you dislike?

Occasionally the logs can be a little slow in appearing, however this is fairly rare. User management is a little basic. Searching requires a small learning curve, as you need to learn the format of queries that need to be submitted, you can't simply enter a string and move forward.

Recommendations to others considering the product:

This product is very easy to recommend; their support is very responsive and they have a reasonable trial period, cost is very reasonable given the quality of the product.

What problems are you solving with the product? What benefits have you realized?

Centralizing the logs has obvious benefits - all of the log files for everything in your server farm are available in the one place - but the cost benefits and security enhancements they bring to the table make it as easy decision, when compared to doing something like rolling an ELK stack or using one of the competitors.

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UC
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"Powerful but complicated"

What do you like best?

Logentries' best feature is probably the powerful set of alert conditions you are able to specify. We've used Logentries with Heroku and (unlike some other services), we found we were able to set alerts that dove deeper into the actual significance of specific log lines – for example, one default alert they have set is based on the service time reported by Heroku's router, and involves parsing that value out of the router log lines. This is powerful (and useful), and not something that every service has.

What do you dislike?

I've found the Logentries UI confusing, despite repeated attempts to get a handle on how everything is working. I've heard the same thing from colleagues. Further to this, their UI is un-usably cramped and cut off on a 13" display which seems a bit insane. Menu items extend offscreen and become unclickable without diving into the DOM – clearly no testing was done on smaller displays. Add to this the fact that a further portion of the display is often obscured by a big intrusive "SCHEDULE A LIVE DEMO!" popup, and it makes for a frustrating experience.

Recommendations to others considering the product:

I've found Logentries powerful but confusing, and I've heard similar things from others. I would spend some time really evaluating whether you find the software easy to use and to understand before you make the plunge. Further, I'd probably warn against it if you're working on a display 13" or smaller – it's clearly not designed for that.

What problems are you solving with the product? What benefits have you realized?

We used Logentries to specify alerts based on specific events in our web-application logs. Logentries was valuable for keeping an eye on things like server response times.

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AE
Small-Business
(11-50 employees)
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"Powerful centralised logs"

What do you like best?

It is a really comprehensive logging tool, which offers a relatively painless (relatively....) way to manage log files from multiple server instances. Once you get used to it the interface is manageable and it definitely can handle very large quantities of data if you can afford to do so.

What do you dislike?

The small print - things like that they can charge you double rate on overages and upgrade your plan at their discretion if you go over. This should be factored into your cost analysis. My experience is this can happen so not to be ignored. Still great if you can afford it so don't be put off, just be aware.

Also quite hard to actually find data in it when something urgent happens, but perhaps with more than the year I've had of useage this would become much easier.

Recommendations to others considering the product:

Have a defined business requirement, and during trial period run a full test so you know what your real production usage will be - you may be surprised how much data you can/will store. Without knowing that you don't know how much this will really cost.

When in play, be sure to switch off any logging you don't need.

What problems are you solving with the product? What benefits have you realized?

Managing a array of global cloud instances, allowing log monitoring of various logs in one place for various servers.

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Head of Marketing
Information Technology and Services
Small-Business
(2-10 employees)
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"Great logging tool for ops and devs"

What do you like best?

Very easy integration for both ops and devs. I personally used LogEntries with NodeJS. The installation with NPM was really easy.

What do you dislike?

I've experienced some delays before getting my first logs. It seems to be the case with NodeJs, but my coworkers didn't get that issue.

What problems are you solving with the product? What benefits have you realized?

Logentries allows me to collect logs easily and analyse them for production matters. That's a huge step since logs saved in files.

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UC
Small-Business
(11-50 employees)
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"Abandon all hope ye who enter here"

What do you like best?

That they offer a generous free tier of service.

What do you dislike?

The service is quite bad. The user interface is difficult to use, and flaky. The logs are difficult to parse. Features time out or go nonresponsive. It is an absolute pain.

What problems are you solving with the product? What benefits have you realized?

Collation and storage of logs from distributed systems.

Logentries Pricing

Logentries User Ratings

6.2
Ease of Use
Average: 8.4*
6.4
Quality of Support
Average: 8.6*
7.2
Ease of Setup
Average: 8.3*
* Application Performance Monitoring (APM) Category
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