# Best Order Management Software ## How Many Order Management Software Products Does G2 Track? **Total Products under this Category:** 402 ### Category Stats (Jul 2026) - **Average Rating:** 4.32/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Stord (+3.15%) - Among all products in this category, Stord recorded the largest rating increase compared to last month _Last updated: July 24, 2026_ ## How Does G2 Rank Order Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,100+ Authentic Reviews - 402+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Order Management Software ![G2 Grid® for Order Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/order-management/grids.png?focus%5B%5D=394&focus%5B%5D=785&focus%5B%5D=52151&focus%5B%5D=53424&focus%5B%5D=4364&focus%5B%5D=90674&focus%5B%5D=128358&focus%5B%5D=8407) Highlighted products: QuickBooks Online, SAP Commerce Cloud, Salesforce Order Management, ShipHero, Unicommerce, Katana Cloud Inventory, Increff WMS, and Webgility. Underlying data: [Grid® JSON](https://www.g2.com/categories/order-management/grids.json?focus%5B%5D=quickbooks-online&focus%5B%5D=sap-commerce-cloud&focus%5B%5D=salesforce-order-management&focus%5B%5D=shiphero&focus%5B%5D=unicommerce&focus%5B%5D=katana-cloud-inventory&focus%5B%5D=increff-wms&focus%5B%5D=webgility) **Sponsored** ### SAP Commerce Cloud The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=136&secure%5Bchosen_at%5D=2026-07-28T07%3A05%3A52Z&secure%5Bdisplayable_resource_id%5D=136&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=136&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=785&secure%5Bresource_id%5D=136&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Forder-management%3Fopen_modal_url%3D%252Fproducts%252Flog-net-system%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Forder-management%2526source%253Dcategory&secure%5Btoken%5D=536224e5ed238a8ad56e2d190980a6667adebd6d098ca3c1eb475a018757597e&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2023%2F06%2Fe4554804-787e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407333%26source%3DCOMMERCE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) Easy Online Accounting to Organize Your Finances in One Place. Run your entire business with the #1 small business cloud accounting solution! **Average Rating:** 4.0/5.0 **Total Reviews:** 3,759 #### How Do G2 Users Rate QuickBooks Online? - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.0/10 (Category avg: 8.6/10) - **Stock Levels:** 8.1/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind QuickBooks Online? - **Seller:** [Intuit](https://www.g2.com/sellers/intuit) - **Year Founded:** 1983 - **HQ Location:** Mountain View, California - **Twitter:** @Intuit (80,559 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1666/ (18,185 employees on LinkedIn®) - **Ownership:** VIE:INTU #### Who Uses This Product? - **Who Uses This:** Owner, Accountant - **Top Industries:** Accounting, Construction - **Company Size:** 81% Small, 15% Medium #### What Do G2 Reviewers Say About QuickBooks Online? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of QuickBooks Online, appreciating its intuitive design and convenient features for management. - Users value the **cloud-based collaboration** of QuickBooks Online, enhancing teamwork and efficiency across locations. - Users appreciate the **seamless integrations** with various software, enhancing collaboration and efficiency for their businesses. - Users find QuickBooks Online to be incredibly **intuitive and user-friendly** , streamlining various tasks with ease. - Users appreciate the **easy access from anywhere** with QuickBooks Online, enhancing convenience and collaboration for accounting tasks. ##### Cons - Users find the **missing features** in QuickBooks Online challenging, affecting usability and data visibility. - Users find QuickBooks Online to be **too expensive** , struggling with high costs and lack of transparent pricing. - Users express frustration with **poor customer support** from QuickBooks Online, citing unhelpful and uninformed assistance. - Users express concerns over **high fees** for QuickBooks Online as costs rise with subscriptions and add-ons. - Users report a challenging **learning curve** with QuickBooks Online, citing confusing features and poor customer support. #### What Are Recent G2 Reviews of QuickBooks Online? **["QB Online Lets Me Work Anywhere, Anytime"](https://www.g2.com/survey_responses/quickbooks-online-review-12994640)** **Rating:** 5.0/5.0 stars _— Marie B._ [Read full review](https://www.g2.com/survey_responses/quickbooks-online-review-12994640) **["QBO Saves Time with Powerful Automations, API, and Integrations"](https://www.g2.com/survey_responses/quickbooks-online-review-12938368)** **Rating:** 4.5/5.0 stars _— Mark E._ [Read full review](https://www.g2.com/survey_responses/quickbooks-online-review-12938368) ### [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform. **Average Rating:** 4.3/5.0 **Total Reviews:** 296 #### How Do G2 Users Rate SAP Commerce Cloud? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.9/10 (Category avg: 8.6/10) - **Stock Levels:** 8.9/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind SAP Commerce Cloud? - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) - **Ownership:** NYSE:SAP #### Who Uses This Product? - **Who Uses This:** Consultant, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Large, 33% Medium #### What Do G2 Reviewers Say About SAP Commerce Cloud? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of SAP Commerce Cloud, which enhances efficiency in managing complex commerce needs. - Users value the **excellent integration with the SAP ecosystem** , enhancing seamless operations and customer experiences. - Users appreciate the **flexibility and scalability** of SAP Commerce Cloud, enabling tailored solutions for diverse B2B needs. - Users value the **exceptional customer experience** provided by SAP Commerce Cloud, enhancing personalization across multiple channels. - Users value the **extensibility and customization** of SAP Commerce Cloud, enabling tailored solutions for complex business needs. ##### Cons - Users find SAP Commerce Cloud to be **expensive** , potentially limiting accessibility for smaller businesses and organizations. - Users find SAP Commerce Cloud to have a **high complexity** , particularly during initial setup and integrations with other systems. - Users find SAP Commerce Cloud has a **difficult learning curve** , requiring significant time and technical expertise to configure. - Users find the **steep learning curve** challenging, particularly for new developers navigating its complexity and numerous components. - Users find the **complex implementation** of SAP Commerce Cloud challenging, especially for teams lacking technical resources. #### What Are Recent G2 Reviews of SAP Commerce Cloud? **["Enterprise-Grade Flexibility, Scalable Performance, and Strong SAP Integrations"](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12817002)** **Rating:** 5.0/5.0 stars _— Vedant G._ [Read full review](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12817002) **["SAP Commerce Cloud: Unmatched Stability for Complex Enterprise B2B"](https://www.g2.com/survey_responses/sap-commerce-cloud-review-13165392)** **Rating:** 4.0/5.0 stars _— Hitesh M._ [Read full review](https://www.g2.com/survey_responses/sap-commerce-cloud-review-13165392) ### [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) Salesforce Order Management helps customers cut costs and drive efficient growth with the only customer-first, distributed order management system built directly into the #1 AI CRM. Having a unified customer profile for managing, fulfilling, and servicing orders has never been more attainable now with the power of Data Cloud and new AI innovations. Salesforce Order Management is built for scale, proving 100% uptime during Cyberweek 2023 and processing 1M+ orders on Black Friday alone. Customers are able to focus on innovating, knowing their site is secure, reliable, and scalable with Salesforce. **Average Rating:** 4.2/5.0 **Total Reviews:** 119 #### How Do G2 Users Rate Salesforce Order Management? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.7/10 (Category avg: 8.6/10) - **Stock Levels:** 9.2/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Salesforce Order Management? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) - **Ownership:** NYSE:CRM #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 45% Medium, 33% Large #### What Do G2 Reviewers Say About Salesforce Order Management? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless integration** of Salesforce Order Management, enhancing efficiency and providing real-time order information. - Users appreciate the **ease of use** of Salesforce Order Management, finding it straightforward and intuitive for daily tasks. - Users value the **seamless integrations** of Salesforce Order Management, enhancing their ability to track customer orders efficiently. - Users value the **efficiency improvements** of Salesforce Order Management, significantly boosting productivity and streamlining order processes. - Users appreciate the **streamlined workflows** of Salesforce Order Management, enhancing efficiency and reducing errors throughout the order lifecycle. ##### Cons - Users find the **complexity of setup and configuration** in Salesforce Order Management challenging, requiring specialized knowledge and resources. - Users highlight the **high cost** of Salesforce Order Management, which can be unaffordable for smaller businesses. - Users find the **complex implementation** of Salesforce Order Management challenging, requiring extensive knowledge and expert assistance. - Users note a **steep learning curve** , requiring considerable training and time to become proficient with Salesforce Order Management. - Users find **difficult customization** in Salesforce Order Management can complicate setups and increase operational costs. #### What Are Recent G2 Reviews of Salesforce Order Management? **["Unified Omnichannel Order Management with Smart Routing and Frictionless Returns"](https://www.g2.com/survey_responses/salesforce-order-management-review-12868210)** **Rating:** 4.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/salesforce-order-management-review-12868210) **["Great for Tracking Quotes and Timelines"](https://www.g2.com/survey_responses/salesforce-order-management-review-13096522)** **Rating:** 5.0/5.0 stars _— Navdeep K._ [Read full review](https://www.g2.com/survey_responses/salesforce-order-management-review-13096522) ### [ShipHero](https://www.g2.com/products/shiphero/reviews) ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x **Average Rating:** 4.5/5.0 **Total Reviews:** 211 #### How Do G2 Users Rate ShipHero? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind ShipHero? - **Seller:** [ShipHero](https://www.g2.com/sellers/shiphero) - **Company Website:** https://shiphero.com - **Year Founded:** 2013 - **HQ Location:** Garnerville, New York - **Twitter:** @weareshiphero (6,223 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/shiphero/ (361 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Operations Manager, CEO - **Top Industries:** Logistics and Supply Chain, Warehousing - **Company Size:** 81% Small, 15% Medium #### What Do G2 Reviewers Say About ShipHero? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of ShipHero, praising its intuitive interface and seamless integrations for quick onboarding. - Users rave about the **excellent customer support** from ShipHero, highlighting their responsiveness and commitment to success. - Users highlight the **intuitive interface and seamless integrations** of ShipHero, enhancing onboarding and workflow efficiency. - Users value the **reliable and user-friendly inventory management** of ShipHero, which greatly enhances business operations and growth. - Users find ShipHero's **setup ease** exceptional, enabling swift onboarding and efficient management of warehouse operations. ##### Cons - Users find the **lack of bulk editing and complicated navigation** frustrating, hindering efficient order management in ShipHero. - Users express frustration with **poor customer support** , highlighting slow response times and unresolved technical issues. - Users struggle with **bulk operation issues** in ShipHero, needing more clarity and streamlined processes for efficiency. - Users face **integration issues** with ShipHero, encountering glitches and cumbersome login prompts that hinder efficiency. - Users find **inventory management less streamlined** , requiring adjustments and complicating processes, though ShipHero generally adds value. #### What Are Recent G2 Reviews of ShipHero? **["ShipHero: Innovative Picking Tech, Fast Performance, and Excellent Support"](https://www.g2.com/survey_responses/shiphero-review-13144203)** **Rating:** 4.0/5.0 stars _— Farneet W._ [Read full review](https://www.g2.com/survey_responses/shiphero-review-13144203) **["ShipHero: Streamlined, Customizable, and Efficient"](https://www.g2.com/survey_responses/shiphero-review-12973951)** **Rating:** 5.0/5.0 stars _— Maïré E._ [Read full review](https://www.g2.com/survey_responses/shiphero-review-12973951) ### [Unicommerce](https://www.g2.com/products/unicommerce/reviews) Unicommerce is a leading e-commerce enablement SaaS platform that enables end-to-end management of e-commerce operations for brands, marketplaces, and logistics service providers. Its full-stack solutions cover both pre-purchase and post-purchase segments, driving operational efficiency and growth. Convertway by Unicommerce is a marketing automation platform that enhances customer engagement. It helps brands increase sales by capturing visitor data, enabling automated WhatsApp and SMS communications for non-shoppers, running customized campaigns with smart segmentation, and providing live chatbot support during or after order placement. Uniware is an advanced order processing platform that streamlines operations once a customer places an order. It manages inventory across multiple locations, processes orders for online and offline channels, handles returns, and reconciles payments. Uniware includes seller management, order management, warehouse management, inventory management, and omnichannel retail solutions. Shipway by Unicommerce is a logistics management platform that reduces shipment costs with courier aggregation and shipping automation. Key solutions include smart courier allocation, order tracking, return and exchange automation, and more. With a robust ecosystem of 285+ plug-and-play technology & partner integrations, Unicommerce seamlessly connects with marketplaces, logistics providers, and ERP systems. This ensures smooth inventory optimization, logistics automation, and compliance with financial, taxation, and regulatory requirements. Unicommerce powers 7500+ clients across India, Southeast Asia, and the Middle East, including brands like FabIndia, Lenskart, Timex, TCNS, Mamaearth, Sugar, Emami, Urban Company, Blue Star, Cello, Symphony, Healthkart, GNC, boAt, Portronics, TMRW, Mensa, Landmark Group, Edamama, and more. The company’s product suite is sector- and size-agnostic and designed to meet the business needs of various types and sizes of retail and e-commerce enterprises, both online and offline. As of December 31, 2025, Unicommerce has a 1Bn+ annual transaction run rate, 10,300+ warehouses, and 850+ stores processing orders through its platform, reinforcing our strong client base, ARR, and revenue growth. Incorporated in 2012, Unicommerce is listed on the National Stock Exchange India and the Bombay Stock Exchange. **Average Rating:** 4.5/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate Unicommerce? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) - **Flow Of Goods:** 9.0/10 (Category avg: 8.6/10) - **Stock Levels:** 8.9/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 9.9/10 (Category avg: 10/10) #### Who Is the Company Behind Unicommerce? - **Seller:** [Unicommerce](https://www.g2.com/sellers/unicommerce) - **Year Founded:** 2012 - **HQ Location:** Gurugram, Haryana - **LinkedIn® Page:** https://www.linkedin.com/company/unicommerce/ (535 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 53% Small, 30% Medium #### What Do G2 Reviewers Say About Unicommerce? _AI-generated summary from verified user reviews_ ##### Pros - Users find Unicommerce **very easy to use** , enhancing efficiency in managing multi-channel e-commerce operations effortlessly. - Users commend Unicommerce for its **centralized inventory management** and seamless order processing, enhancing operational efficiency. - Users find **order management efficient** with Unicommerce, simplifying multi-channel operations and reducing manual workload significantly. - Users commend the **excellent customer support** from Unicommerce, facilitating efficient order management and smooth integrations. - Users find Unicommerce's **seamless integration** and feature-rich tools essential for efficient e-commerce operations. ##### Cons - Users often experience **software bugs** with Unicommerce, leading to frustrations with order and inventory management difficulties. - Users experience **slow performance** occasionally, impacting operations and highlighting the need for improved user-friendliness in features. - Users find the **difficult learning** curve of Unicommerce challenging, particularly during onboarding and understanding its vast features. - Users face **challenges in usage** due to a slow onboarding process and occasional system slowdowns affecting operations. - Users express frustration with **technical issues** in Unicommerce, including server downtime and inventory reflection problems. #### What Are Recent G2 Reviews of Unicommerce? **["Streamlined E-Commerce Operations with Unicommerce"](https://www.g2.com/survey_responses/unicommerce-review-12713263)** **Rating:** 5.0/5.0 stars _— Mahendra J._ [Read full review](https://www.g2.com/survey_responses/unicommerce-review-12713263) **["My experience with Unicommerce has been smooth and easy to manage."](https://www.g2.com/survey_responses/unicommerce-review-12463026)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/unicommerce-review-12463026) ### [Katana Cloud Inventory](https://www.g2.com/products/katana-cloud-inventory/reviews) Katana Cloud Inventory gives you a centralized view of your inventory to maintain optimal stock levels across all your locations and efficiently track products available for sale. Easily manage incoming orders from all your sales channels and issue purchase orders directly from Katana to ensure restocking at the right time and in the right quantities. Seamlessly integrate Katana with your ecommerce, accounting, and other business software to automate repetitive tasks and get real-time visibility over your daily operations and business performance. **Average Rating:** 4.4/5.0 **Total Reviews:** 117 #### How Do G2 Users Rate Katana Cloud Inventory? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.4/10 (Category avg: 8.6/10) - **Stock Levels:** 9.0/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Katana Cloud Inventory? - **Seller:** [Katana](https://www.g2.com/sellers/katana) - **Company Website:** https://katanamrp.com - **Year Founded:** 2017 - **HQ Location:** Tallinn, Harju - **Twitter:** @Katana\_MRP (842 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22321384/ (104 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Managing Director - **Top Industries:** Manufacturing, Consumer Goods - **Company Size:** 89% Small, 9% Medium #### What Do G2 Reviewers Say About Katana Cloud Inventory? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Katana Cloud Inventory invaluable for managing their inventory and operations efficiently. - Users commend the **amazing customer support** of Katana Cloud Inventory for being helpful and knowledgeable during setup. - Users value the **organizational efficiency** of Katana Cloud Inventory, enhancing inventory, manufacturing, and purchasing processes. - Users value the **seamless integrations** of Katana Cloud Inventory with Shopify and Quickbooks, enhancing their workflow efficiency. - Users value the **easy navigation and thorough onboarding** of Katana Cloud Inventory, enhancing their operational efficiency. ##### Cons - Users find the **limited functionality** of Katana Cloud Inventory frustrating, as essential features remain underdeveloped. - Users desire **missing features** like multiple SKUs in manufacturing orders and enhanced permissions and statuses for products. - Users find the **lack of features** in Katana Cloud Inventory limits tracking options and impacts their inventory management. - Users find the **lack of package tracking features** in Katana Cloud Inventory limits their inventory management effectiveness. - Users find **data management challenging** in Katana Cloud Inventory, particularly with packing and navigating the system effectively. #### What Are Recent G2 Reviews of Katana Cloud Inventory? **["Always new ways to connect systems together"](https://www.g2.com/survey_responses/katana-cloud-inventory-review-6546154)** **Rating:** 5.0/5.0 stars _— Raees R._ [Read full review](https://www.g2.com/survey_responses/katana-cloud-inventory-review-6546154) **["Novel Manufacturing Solutions with Thorough Tutorials and Smooth Cloud Access"](https://www.g2.com/survey_responses/katana-cloud-inventory-review-12955292)** **Rating:** 4.5/5.0 stars _— Verified User in Automotive_ [Read full review](https://www.g2.com/survey_responses/katana-cloud-inventory-review-12955292) ### [Increff WMS](https://www.g2.com/products/increff-wms/reviews) Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement. Its key features include: - Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. - +99.5% order fulfillment within SLA Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. - A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime. **Average Rating:** 4.7/5.0 **Total Reviews:** 112 #### How Do G2 Users Rate Increff WMS? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.9/10 (Category avg: 8.6/10) - **Stock Levels:** 8.9/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Increff WMS? - **Seller:** [Increff](https://www.g2.com/sellers/increff) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, Karnataka - **Twitter:** @increff (215 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/increff/mycompany (293 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 55% Medium, 23% Small #### What Do G2 Reviewers Say About Increff WMS? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Increff WMS for its **real-time stock visibility** , enhancing accuracy and ensuring efficient order fulfillment. - Users love the **ease of use** of Increff WMS, which simplifies inventory management and enhances operational efficiency. - Users commend the **quick and responsive customer support** of Increff WMS, ensuring smooth operations and issue resolution. - Users value the **fast order fulfillment and real-time stock visibility** offered by Increff WMS for efficient operations. - Users value the **real-time tracking** features of Increff WMS, enhancing inventory accuracy and order fulfillment efficiency. ##### Cons - Users find the **poor reporting** capabilities of Increff WMS frustrating, as manual downloads hinder workflow efficiency. - Users find the **limited reporting options** of Increff WMS inconvenient, preferring easier access to online reports. - Users find the **limited features** of Increff WMS restrictive, as customization and report access are inadequate. - Users find the **inadequate reporting** features frustrating, seeking improved dashboards and easier online report access. - Users find the **limited customization** of Increff WMS dashboards hinders their ability to efficiently access key metrics. #### What Are Recent G2 Reviews of Increff WMS? **["Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations"](https://www.g2.com/survey_responses/increff-wms-review-13058892)** **Rating:** 5.0/5.0 stars _— Verified User in Warehousing_ [Read full review](https://www.g2.com/survey_responses/increff-wms-review-13058892) **["Enhanced Inventory Accuracy and Operational Efficiency"](https://www.g2.com/survey_responses/increff-wms-review-12369234)** **Rating:** 5.0/5.0 stars _— Kumar Aditya D._ [Read full review](https://www.g2.com/survey_responses/increff-wms-review-12369234) ### [Webgility](https://www.g2.com/products/webgility/reviews) Streamline your ecommerce operations with Webgility by automatically syncing your sales, inventory, and orders across multiple platforms directly into QuickBooks. Manage your entire business from one dashboard, ensuring real-time accuracy and efficiency, while reducing manual tasks and preventing stock issues. Empower your business to stay ahead and scale effortlessly with seamless integration and powerful automation. Automation syncs ecommerce data (shipping, purchasing, inventory, pricing, and more) across your sales channels and downloads accounting data (tax, customer, and order details) to your QuickBooks automatically and securely. This process virtually eliminates time-consuming manual data entry to reduce costly errors. Never worry about bookkeeping accuracy, adopt new sales channels and strategies, find new customers, and sell more with confidence, knowing you can sort tax revenue across jurisdictions automatically and don’t have to spend more time on order management. Plus, Webgility compiles all your store, order, COGS, and performance data in one place. Easy-to-read analytics dashboards give you deeper insights into profitability, sales, settlements, and product performance. Over time, you can analyze seasonality trends and forecast sales and inventory. Review sales performance, sales trends, and best- and lowest-selling products by channel, and more. Webgility launched in 2007. Today, it’s the No. 1 integration for QuickBooks users, serving over 5,000 businesses and processing over 100 million transactions annually. All plans include free five-star support and onboarding. \>\>Save time and money\<\< Automation reduces overhead and labor costs, so you can adapt faster and focus on your growth. \>\>Connect your ecommerce systems\<\< Webgility integrates with over 50 ecommerce platforms, including Shopify, Amazon, eBay, Walmart, Etsy, and Wix. \>\>Analyze and forecast performance Dive deeper into profitability, settlements, and sales performance for a complete view of your business. \>\>Eliminate manual data entry\<\< Webgility records your online income, transactions, sales tax, and fees in your accounting platform automatically. \>\>Keep your books current\<\< Transactions and payouts record in real time, so your books never fall behind. \>\>Close your books quickly\<\< Accounts neatly match bank deposits, so you or your accountant can close the books quickly every month. \>\>Organize tax revenue automatically\<\< Webgility collects and records sales tax from all sales and organizes it by jurisdiction in your accounting platform for easy filing. \>\>Never oversell inventory\<\< Manage pricing and inventory across your sales channels and your accounting software automatically. \>\>Improve operational efficiency\<\< Automate purchasing, fulfillment, returns, refunds, and other workflows to improve operational efficiency. \>\>Manage your ecommerce business from one place\<\< Improve organization and never toggle between sales, payment, and shipping platforms again. \>\>Stay compliant\<\< All accounting entries are compliant and tagged, so you can easily audit and roll back changes. \>\>Collaborate with ease\<\< Easily share your account with your bookkeeper, accountant, or outsourced accounting firm. \>\>Track expenses accurately\<\< Get a closer look at marketplace, payment, and shipping fees, and identify more ways to save. \>\>Customize to meet your needs\<\< Personalize your Webgility settings by sales channel with field-level mapping control. **Average Rating:** 4.6/5.0 **Total Reviews:** 375 #### How Do G2 Users Rate Webgility? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.8/10 (Category avg: 8.6/10) - **Stock Levels:** 8.7/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Webgility? - **Seller:** [Webgility](https://www.g2.com/sellers/webgility) - **Year Founded:** 2007 - **HQ Location:** Scottsdale, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/884739/ (158 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Retail, Wholesale - **Company Size:** 95% Small, 4% Medium #### What Do G2 Reviewers Say About Webgility? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Webgility’s **knowledgeable customer support** , highlighting its significant impact on their business operations and efficiency. - Users commend the **ease of use** of Webgility, simplifying order recording and inventory synchronization effortlessly. - Users commend Webgility for its **exceptional customer service** and knowledgeable support that enhances operational efficiency. - Users love the **easy integrations** , simplifying order management and enhancing efficiency with QuickBooks and Netsuite. - Users appreciate the **automation** of Webgility, enjoying seamless integrations and effortless transaction management with QuickBooks. ##### Cons - Users find the **limited sync frequency** in the Base Plan of Webgility needs improvement for better functionality. - Users find the **missing features** of Webgility limiting, particularly the inability to select a default warehouse. - Users face **syncing issues** with Webgility, especially concerning frequency and integration with other sales channels. - Users find the **complex interface** challenging, especially during setup, though support is available for assistance. - Users find the **difficult setup** of Webgility challenging without adequate guidance, especially for those new to ecommerce tools. #### What Are Recent G2 Reviews of Webgility? **["Wonderful, Professional Webgility Support That Keeps Our Business Thriving"](https://www.g2.com/survey_responses/webgility-review-12576834)** **Rating:** 4.5/5.0 stars _— Magnet Jewelry S._ [Read full review](https://www.g2.com/survey_responses/webgility-review-12576834) **["Seamless Integration That Adapts to Our Existing Processes"](https://www.g2.com/survey_responses/webgility-review-13161332)** **Rating:** 5.0/5.0 stars _— Michael H._ [Read full review](https://www.g2.com/survey_responses/webgility-review-13161332) ### [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) Cin7 Core is an app that makes enterprise-level [Inventory Management Software](https://www.cin7.com/), manufacturing, sales integration, reporting, and automation accessible to all businesses. Leverage the power of multi-module inventory management software to keep the moving parts of your business all in one location. Automate time-consuming tasks, whether you are in retail, wholesale or manufacturing. Track customer orders from quote to fulfillment. Core helps you achieve complete visibility of sales across all channels. Integrations with online stores and shipping platforms help you reach more customers and increase sales. Everything is in one system at a fraction of the cost of ERPs. Cin7 Core supports Quickbooks and all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfillment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more. **Average Rating:** 4.2/5.0 **Total Reviews:** 336 #### How Do G2 Users Rate Cin7 Core? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.7/10) - **Flow Of Goods:** 7.7/10 (Category avg: 8.6/10) - **Stock Levels:** 8.1/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Cin7 Core? - **Seller:** [Cin7](https://www.g2.com/sellers/cin7) - **Company Website:** https://www.cin7.com - **Year Founded:** 2011 - **HQ Location:** Denver, CO - **Twitter:** @Cin7online (3,036 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cin7 (327 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Operations Manager, Director - **Top Industries:** Retail, Wholesale - **Company Size:** 87% Small, 10% Medium #### What Do G2 Reviewers Say About Cin7 Core? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy integration and extensive features** of Cin7 Core, enhancing inventory management and order processing. - Users find Cin7 Core **very easy to use and integrate** , with excellent support and helpful onboarding processes. - Users commend the **exceptional customer support** of Cin7 Core, praising prompt responses and helpful interactions with staff. - Users appreciate the **easy integrations** Cin7 offers, especially with Shopify and QuickBooks, enhancing their operational efficiency. - Users value the **robust inventory and order management features** of Cin7 Core, enhancing operational efficiency for businesses. ##### Cons - Users highlight the **missing features** in Cin7 Core that hinder functionality and integration with modern systems. - Users face **integration issues** with Cin7 Core, experiencing delays and frustration during setup and product management. - Users find Cin7 offers **limited customization** , making it challenging to manage stock adjustments and integrations effectively. - Users report **poor customer support** , with disorganized onboarding and unhelpful responses hindering their experience with Cin7 Core. - Users report **syncing issues** with Cin7 Core, leading to lag and overselling during Shopify integration. #### What Are Recent G2 Reviews of Cin7 Core? **["Exceptional support from Jason Hallam on a difficult Cin7 Core import /uploading issue"](https://www.g2.com/survey_responses/cin7-core-review-9103114)** **Rating:** 4.5/5.0 stars _— ari J._ [Read full review](https://www.g2.com/survey_responses/cin7-core-review-9103114) **["CIN 7: Smooth, Reliable Performance with Easy Automation Integrations"](https://www.g2.com/survey_responses/cin7-core-review-13164998)** **Rating:** 4.0/5.0 stars _— Matthew K._ [Read full review](https://www.g2.com/survey_responses/cin7-core-review-13164998) ### [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) Zoho Inventory is cloud-based inventory management software that helps you create and manage both your sales and purchase orders, and track your inventory. You can integrate it with online sales channels like Amazon, eBay, and Etsy, as well as shopping carts like Shopify and many more.   Here's what we have in store:   Stay updated on your stock levels at all times.   Get instant updates on your inventory levels and get notified wherever your stock goes below re-order level. Keep your inventory organised with vital details like prices, cost, availability and SKUs.   Centralised inventory system for multiple online stores.   Automatically update your inventory quantities across all your selling channels  whenever a sale is made. There's no margin for error when everything is in perfect sync.   Integrate with shippings carriers, payment gateways and much more.   Automate your entire sales process, from creating sales orders and shipping the products to tracking the delivery status and sending invoices to your customers. Manage everything from one single place.   Make informed business decisions with our extensive reports.   Use our comprehensive dashboard reports to get instant visibility into your business. See which products are your best-sellers with  sales reports. You can also get details about your best customers and their payment history. **Average Rating:** 4.4/5.0 **Total Reviews:** 87 #### How Do G2 Users Rate Zoho Inventory? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.7/10) - **Flow Of Goods:** 7.9/10 (Category avg: 8.6/10) - **Stock Levels:** 8.3/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Zoho Inventory? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Food & Beverages, Retail - **Company Size:** 82% Small, 18% Medium #### What Do G2 Reviewers Say About Zoho Inventory? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** in Zoho Inventory, appreciating its user-friendly interface and smooth workflows. - Users appreciate the **full control over inventory** offered by Zoho Inventory, enhancing their overall business management efficiency. - Users appreciate the **effective order management** capabilities of Zoho Inventory that streamline business operations seamlessly. - Users enjoy the **easy integrations** of Zoho Inventory, enabling seamless connections with other essential platforms and apps. - Users value the **seamless integrations** of Zoho Inventory, enhancing their operations across various platforms and sales channels. ##### Cons - Users face **feature limitations** in Zoho Inventory, hindering functionality and causing frustration with the system's capabilities. - Users struggle with **limited customization options** and inconvenient inventory tracking in Zoho Inventory. - Users are frustrated with **limited customization** options in Zoho Inventory, affecting usability and flexibility for their needs. - Users express frustration over **missing features** , including custom templates and inadequate tracking for shipments in Zoho Inventory. - Users express concerns about **pricing issues** and the lack of prompt developer feedback regarding their feature requests. #### What Are Recent G2 Reviews of Zoho Inventory? **["Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management"](https://www.g2.com/survey_responses/zoho-inventory-review-11882474)** **Rating:** 5.0/5.0 stars _— Anna L._ [Read full review](https://www.g2.com/survey_responses/zoho-inventory-review-11882474) **["Smooth, User-Friendly Inventory Management with Reliable Performance"](https://www.g2.com/survey_responses/zoho-inventory-review-13094751)** **Rating:** 4.5/5.0 stars _— LOKESH S._ [Read full review](https://www.g2.com/survey_responses/zoho-inventory-review-13094751) ### [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Order management that accommodates B2B complexity: For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue, and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently, and reduce manual effort and costly errors by digitizing processes and automating workflows. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Enhance the customer experience: Keep customer promises with flawless order fulfillment execution across every channel. Maximize inventory productivity: Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges. Leverage omnichannel capabilities: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Improve operational margin: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options. Harness advanced intelligence: Utilize AI powered insights to scale operations and maximize profitability. Accelerate transformation: Simplify technology complexity with quick implementation to fast-track customer experiences. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling **Average Rating:** 4.4/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate IBM Sterling Order Management? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.7/10) - **Flow Of Goods:** 9.5/10 (Category avg: 8.6/10) - **Stock Levels:** 8.7/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind IBM Sterling Order Management? - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM #### Who Uses This Product? - **Top Industries:** Retail, Information Technology and Services - **Company Size:** 57% Large, 25% Medium #### What Are Recent G2 Reviews of IBM Sterling Order Management? **["A Solid Order Management Solution"](https://www.g2.com/survey_responses/ibm-sterling-order-management-review-9247830)** **Rating:** 4.5/5.0 stars _— Shivam M._ [Read full review](https://www.g2.com/survey_responses/ibm-sterling-order-management-review-9247830) **["Intuitive system, easy to use and quick to implement"](https://www.g2.com/survey_responses/ibm-sterling-order-management-review-12249588)** **Rating:** 4.0/5.0 stars _— Francisco G._ [Read full review](https://www.g2.com/survey_responses/ibm-sterling-order-management-review-12249588) ### [Orderwerks](https://www.g2.com/products/orderwerks/reviews) Orderwerks is a comprehensive B2B operations management platform designed to help businesses streamline their order processing, inventory control, and fulfillment processes. This software solution is tailored specifically for the unique needs of B2B companies, allowing them to manage their operations more efficiently and effectively. By offering a flexible framework, Orderwerks adapts to the specific workflows of each business, ensuring that users can implement the system in a way that aligns with their operational requirements. Targeted primarily at B2B organizations, Orderwerks serves a diverse range of industries that require robust order management capabilities. This platform is particularly beneficial for companies that deal with complex order fulfillment processes, multiple sales territories, and various sales representatives. By providing tools that enhance visibility and control over inventory and orders, Orderwerks enables businesses to improve their operational efficiency, reduce errors, and enhance customer satisfaction. Key features of Orderwerks include customizable order workflows that allow users to tailor the order processing experience to their specific needs. This flexibility ensures that businesses can create a streamlined process that reflects their unique operational requirements. Additionally, the platform offers territory and sales rep management, which helps organizations effectively allocate resources and track performance across different regions. The inclusion of an offline-capable mobile app ensures that users can manage operations even when internet connectivity is limited, making it a versatile solution for on-the-go management. Another significant feature is the integrated barcode scanning capability, which enhances the efficiency of pick and pack operations. This functionality reduces the likelihood of errors during fulfillment and speeds up the overall process, allowing businesses to meet customer demands more effectively. Furthermore, Orderwerks is designed and supported entirely in the USA, providing users with the assurance of local support and compliance with industry standards. Overall, Orderwerks stands out in the B2B operations management category by offering a highly configurable platform that empowers businesses to manage their operations in a way that suits their specific needs. With its robust functionality and emphasis on user adaptability, Orderwerks provides a valuable solution for companies looking to enhance their operational efficiency and streamline their order management processes. Orderwerks works for any B2B business, with industry-specific solutions for: - Wine & Spirits Distributors: compliance-aware workflows, customer-specific pricing tiers, and industry specific exports such as NY SLA - Firearm Manufacturers & Distributors: dealer portals, serial number tracking, backorder allocation, and offline trade show ordering - Tobacco Distributors: federal compliance reporting (ATF/PACT Act), state license tracking, and tax stamp management - Wholesale Distributors: B2B ordering portals, route delivery management, and QuickBooks integration - Manufacturers: end customer tracking, partial shipment management, and distributor portal access **Average Rating:** 4.8/5.0 **Total Reviews:** 37 #### How Do G2 Users Rate Orderwerks? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.5/10 (Category avg: 8.6/10) - **Stock Levels:** 7.9/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 4.1/10 (Category avg: 10/10) #### Who Is the Company Behind Orderwerks? - **Seller:** [Orderwerks](https://www.g2.com/sellers/orderwerks) - **Company Website:** https://www.orderwerks.com/ - **Year Founded:** 2018 - **HQ Location:** Henderson, NV USA - **LinkedIn® Page:** https://www.linkedin.com/company/orderwerks/ (1 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** President - **Top Industries:** Manufacturing - **Company Size:** 71% Small, 16% Medium #### What Do G2 Reviewers Say About Orderwerks? _AI-generated summary from verified user reviews_ ##### Pros - Users find Orderwerks to be **very user-friendly** , appreciating the straightforward process and efficient order management. - Users commend the **fantastic customer support** from Orderwerks, highlighting quick responses and helpful assistance. - Users love the **user-friendly order management** of Orderwerks, enhancing efficiency and communication in their purchasing process. - Users love the **ease of use** and fantastic customer service of Orderwerks, enhancing their overall experience. - Users enjoy the **easy navigation** of Orderwerks, making the ordering process smooth and hassle-free. ##### Cons - Users find the **lack of mobile support** in Orderwerks challenging, impacting usability for field reps entering orders. - Users find the **mobile app usability lacking** , making order entry more challenging for field representatives. - Users find the system has a **difficult learning curve** , requiring time to adjust and understand functionalities. - Users find the **learning curve challenging** , needing time to navigate the system and identify field issues accurately. - Users experience **slow loading** times that hinder efficient catalog searches and product entry in Orderwerks. #### What Are Recent G2 Reviews of Orderwerks? **["User-Friendly Platform That Streamlines QuickBooks Online Order Syncing for Wine Industry"](https://www.g2.com/survey_responses/orderwerks-review-12634812)** **Rating:** 4.5/5.0 stars _— Andrea H._ [Read full review](https://www.g2.com/survey_responses/orderwerks-review-12634812) **["Orderwerks + QuickBooks: Dependable, Tailored Fit with Outstanding Support"](https://www.g2.com/survey_responses/orderwerks-review-12602260)** **Rating:** 5.0/5.0 stars _— Wendy S._ [Read full review](https://www.g2.com/survey_responses/orderwerks-review-12602260) ### [Veeqo](https://www.g2.com/products/veeqo/reviews) Free shipping software that does more than print labels. Cut the cost and speed of fulfilling orders with low shipping rates, automation and powerful fulfillment tools with Veeqo’s completely FREE shipping management software. Immediate rate discounts from USPS, UPS, DHL and FedEx: Immediately access discounted USPS, UPS, DHL and FedEx rates. There’s ZERO need to negotiate and no set shipping volume needed. You can always connect your own carrier account if you have one. Automatic rate selection: Save time with rate shopping that automatically chooses the best value label for each order you receive on any channel. Fast bulk shipping: Veeqo can select the best rates and ship up to 100 orders at once. So you save time, clicks, and cash. Automated shipping rules: Set up weight, value, delivery options, and other specs in advance. Veeqo follows your pre-set guidelines to offer up the best labels. Veeqo is also packed FULL with power features that will let you wave goodbye to spreadsheets with multiple tools wrapped into one. Inventory Control: Your stock automatically updates across all your stores. Goodbye, spreadsheet! Hello, peace of mind. Pick with your mobile device : Use our scanner or your mobile device to help you pick, pack, and ship the right items quicker—with a lot less risk of sending the wrong stuff. Reports and Forecasting: Veeqo tracks and organizes all your sales data to make planning, purchasing, and growing your business a breeze. Veeqo simplicity. Amazon trust. As part of the Amazon family, Veeqo provides trusted data security and Amazon account protection from late deliveries and negative feedback, if you ship on time. Veeqo is a Shopify Plus Certified App The Shopify Plus Certified App Program supports the largest Shopify merchants by helping them find the apps and solutions they need to build and scale their business. The program is available specifically for Shopify Partners (https://help.shopify.com/en/partners/about) who provide a level of product quality, service, performance, privacy, and support that meets the advanced requirements of Shopify Plus merchants. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 #### How Do G2 Users Rate Veeqo? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.7/10) - **Flow Of Goods:** 8.1/10 (Category avg: 8.6/10) - **Stock Levels:** 8.6/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 2.7/10 (Category avg: 10/10) #### Who Is the Company Behind Veeqo? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Retail, Consumer Goods - **Company Size:** 87% Small, 13% Medium #### What Do G2 Reviewers Say About Veeqo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Veeqo, enjoying its straightforward setup and streamlined operations. - Users appreciate the **responsive customer support** from Veeqo, providing quick resolutions and assistance whenever needed. - Users commend Veeqo for its **speed and simplicity** , which significantly enhances order management and efficiency. - Users value the **easy integrations** with various eCommerce platforms, significantly enhancing operational efficiency and convenience. - Users value the **seamless ecommerce integration** of Veeqo, enhancing order processing and inventory management across platforms. ##### Cons - Users find some features of Veeqo to be **complex and challenging to learn** , requiring additional training for effective use. - Users find the **missing features** of Veeqo, like scanning abilities and inventory management, somewhat limiting but manageable. - Users experience **software bugs** in Veeqo that occasionally disrupt functionality, though most operations run smoothly overall. - Users face **integration issues** with Veeqo, particularly lacking direct connections to non-Amazon marketplaces and third-party dependencies. - Users find **inventory management and PO creation tricky** , needing improvements for better usability and functionality. #### What Are Recent G2 Reviews of Veeqo? **["All in One Solution That Saves Time, Money & Hassle"](https://www.g2.com/survey_responses/veeqo-review-11668335)** **Rating:** 4.0/5.0 stars _— Morris S._ [Read full review](https://www.g2.com/survey_responses/veeqo-review-11668335) **["Veeqo is easy to use & helps us to be excellent for our customers"](https://www.g2.com/survey_responses/veeqo-review-11783850)** **Rating:** 5.0/5.0 stars _— Gray P._ [Read full review](https://www.g2.com/survey_responses/veeqo-review-11783850) ### [Stord](https://www.g2.com/products/stord/reviews) Stord is the leading commerce enablement platform that powers seamless checkout through delivery experiences for brands across all channels. Stord partners with hundreds of brands to grow revenue, reduce operational expenses, and delight shoppers – Stord manages over $5B+ of commerce annually. With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of brands, such as AG1, Native, Tula, and American Giant, trust Stord to deliver the best consumer experience. Stord is headquartered in Atlanta, Georgia with managed centers across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures. Led by former operators from Amazon, XPO, and Manhattan Associates, Stord is headquartered in Atlanta and backed by leading investors, including Kleiner Perkins, BOND, Franklin Templeton, Founders Fund, Lux Capital, D1 Capital, Salesforce Ventures, Susa Ventures, and Lineage Logistics DTC/E-commerce, B2B, Omnichannel Fulfillment When you work with Stord, you get the best of enterprise logistics and on-demand warehousing. Stord’s owned and operated facilities reach 99% of the U.S. within two days, alongside a premium network of select, carefully-vetted, pre-integrated 3PLs for unmatched flexibility. Parcel and Last Mile Delivery Unlike simple, standard carrier ‘rate shopping,’ Stord Parcel evaluates each package’s individual characteristics in real-time, and selects the most efficient and cost-effective service level and delivery provider that will meet the expected delivery date. Transportation On-time pickups and deliveries you can count on with scalable, in-sync transportation that gets your products where they need to be, when they need to be there, at the right cost. Our team delivers personalized service, 100% coverage of primary shipments and 99% on-time delivery backed by a robust carrier network for Less Than Truckload (LTL), Parcel, Drayage, and Inbound/Outbound Cold & Refrigerated Freight capabilities. Order Management Software (Stord One Commerce) Intelligently orchestrate and simplify your logistics with a complete e-commerce order and inventory platform. Track inventory, process orders, manage exceptions, and automate workflows, with full visibility into your entire supply chain, regardless of location. Warehouse Management Software (Stord One Warehouse) Simplify warehousing, inventory management and order fulfillment with the only WMS purpose-built by high volume operators for both brands and Third Party Logistics (3PL) providers. Make your labor more productive, decrease costs, and improve accuracy. The simple-to-use cloud-based software is a scalable, paperless solution that grows with you: from single-channel or low volume bulk operations, to high volume parcel and large-scale omnichannel operations. Stord's cloud software connects to your existing systems (E-commerce/marketplaces, retail partners, ERP and financial systems and WMS) with a standard integration, providing an unmatched ability to analyze and optimize your fulfillment efforts. Stord's platform is backed by a network of warehouse and transportation services that is available when and where you need it, ensuring orders are delivered on time and in the right place. Contact us at www.stord.com sales@stord.com **Average Rating:** 4.3/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate Stord? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Flow Of Goods:** 7.6/10 (Category avg: 8.6/10) - **Stock Levels:** 8.7/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Stord? - **Seller:** [Stord](https://www.g2.com/sellers/stord) - **Company Website:** https://www.stord.com/ - **Year Founded:** 2015 - **HQ Location:** Union City, Georgia, United States - **Twitter:** @GetSTORD (2,896 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stord/ (871 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Food & Beverages, Consumer Goods - **Company Size:** 62% Small, 32% Medium #### What Do G2 Reviewers Say About Stord? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **improved customer service** of Stord, highlighting timely responses and organized support ticket system. - Users value the **high accuracy** of Stord's OMS, enhancing decision-making with reliable data and insights. - Users value the **intuitive data management** of Stord, enabling seamless ecommerce operations and insightful performance analytics. - Users commend the **interactive OMS features** of Stord, enhancing order management and providing valuable insights effortlessly. - Users appreciate the **quick and responsive customer support** of Stord, enhancing their overall experience and satisfaction. ##### Cons - Users face significant **invoice management issues** with Stord, impacting efficiency and overall operational workflow. - Users face **delay issues** with inventory adjustments and receipt processing, hindering timely operations and customer notifications. - Users are frustrated by the **lack of report availability and Excel export options** , hindering effective data management. - Users are frustrated by the **lack of reports and Excel export options** in Stord's data management features. - Users note the need for improved **inventory management processes** , including better notifications and timely receipt closures. #### What Are Recent G2 Reviews of Stord? **["Modern 3PL for Small-Medium Business Needs"](https://www.g2.com/survey_responses/stord-review-8737986)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Goods_ [Read full review](https://www.g2.com/survey_responses/stord-review-8737986) **["Great warehouse and inventory management 3PL portal!"](https://www.g2.com/survey_responses/stord-review-10374376)** **Rating:** 4.5/5.0 stars _— Verified User in Cosmetics_ [Read full review](https://www.g2.com/survey_responses/stord-review-10374376) ### [inFlow Inventory](https://www.g2.com/products/inflow-inventory/reviews) inFlow inventory software keeps costs down so you can increase your profits. Our cloud-based inventory management system helps you stay on top of the business, no matter what team you're on, and no matter where you are. Inventory Management: • Track stock and costs across multiple locations • Set reorder points to prevent stockouts • Pick/pack/ship and manage orders from any device • Generate and scan barcodes to speed up work • Assemble kits or products from bill of materials Order management: • Reorder and receive stock with purchase orders • Review and buy shipping labels from over 50 carriers • Set approval limits for purchase orders • Create and manage quotes and invoices • Create Online Showrooms with VIP pricing • Receive payments online (US & CA only) Integrations: • Connect to over 35 ecommerce platforms, incl. Shopify and Amazon • Push financials to QuickBooks Online or Xero • Integrate with other systems using Zapier or inFlow API There are no big contracts when you use inFlow, just simple monthly or annual pricing. And every plan comes with technical support and training options. Ready to take full inventory control? Start your free 14 day trial today! **Average Rating:** 4.4/5.0 **Total Reviews:** 54 #### How Do G2 Users Rate inFlow Inventory? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10) - **Flow Of Goods:** 9.2/10 (Category avg: 8.6/10) - **Stock Levels:** 9.3/10 (Category avg: 8.7/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind inFlow Inventory? - **Seller:** [Archon Systems](https://www.g2.com/sellers/archon-systems) - **Company Website:** https://www.archonsystems.com - **Year Founded:** 2005 - **HQ Location:** Toronto, Canada - **Twitter:** @inFlowInventory (1,742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/archon-systems-inc-/ (64 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Construction - **Company Size:** 81% Small, 19% Medium #### What Do G2 Reviewers Say About inFlow Inventory? _AI-generated summary from verified user reviews_ ##### Pros - Users find inFlow Inventory to be **easy to use** , benefiting from quick setup and user-friendly features. - Users appreciate the **ease of inventory management** with inFlow, enabling efficient tracking across multiple locations. - Users praise the **helpful customer support** of inFlow Inventory, enhancing their overall experience and satisfaction. - Users appreciate the **easy-to-use reporting capabilities** of inFlow Inventory, enhancing their sales tracking and customizability. - Users find **implementation easy** with inFlow Inventory, enjoying seamless integration and user-friendly features for their businesses. ##### Cons - Users find the **missing features** in inFlow Inventory's mobile and cloud versions limiting compared to the desktop experience. - Users report **customization issues** with inFlow Inventory, particularly regarding work order and integration functionalities. - Users experience **feature limitations** in inFlow Inventory, desiring more functionality and customization across different platforms. - Users find the **limited features** of inFlow Inventory's mobile app frustrating compared to its desktop version. - Users find **difficult customization** processes in inFlow Inventory challenging, particularly with mastering bulk data imports. #### What Are Recent G2 Reviews of inFlow Inventory? **["Great for managing inventory without hassle"](https://www.g2.com/survey_responses/inflow-inventory-review-11494824)** **Rating:** 5.0/5.0 stars _— Tomas R._ [Read full review](https://www.g2.com/survey_responses/inflow-inventory-review-11494824) **["Real-Time Inventory Visibility Makes Stock Management Effortless"](https://www.g2.com/survey_responses/inflow-inventory-review-11991369)** **Rating:** 5.0/5.0 stars _— Vaibhav N._ [Read full review](https://www.g2.com/survey_responses/inflow-inventory-review-11991369) - ‹ Prev‹ Prev - 1 - [2](/categories/order-management?open_modal_url=%2Fproducts%2Flog-net-system%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/order-management?open_modal_url=%2Fproducts%2Flog-net-system%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/order-management?open_modal_url=%2Fproducts%2Flog-net-system%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/order-management?open_modal_url=%2Fproducts%2Flog-net-system%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [26](/categories/order-management?open_modal_url=%2Fproducts%2Flog-net-system%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=26#product-list) - [27](/categories/order-management?open_modal_url=%2Fproducts%2Flog-net-system%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/order-management?open_modal_url=%2Fproducts%2Flog-net-system%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Email Marketing Software](https://www.g2.com/categories/email-marketing) [Contact Center Software](https://www.g2.com/categories/contact-center) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) [Session Replay Software](https://www.g2.com/categories/session-replay) [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) Similar Categories - [Accounting](/categories/accounting) - [Accounting Practice Management](/categories/accounting-practice-management) - [Accounts Receivable](/categories/accounts-receivable) - [AP Automation](/categories/ap-automation) - [Billing](/categories/billing) - [Budgeting and Forecasting](/categories/budgeting-and-forecasting) - [Business Plan](/categories/business-plan) - [Cash Flow Management](/categories/cash-flow-management) - [Credit and Collections](/categories/credit-and-collections) - [Cross-border payments software](/categories/cross-border-payments-software) - [Deduction Management](/categories/deduction-management) - [Enterprise Payment](/categories/enterprise-payment) - [Equity Management](/categories/equity-management) - [Financial Analysis](/categories/financial-analysis) - [Financial Audit](/categories/financial-audit) [Browse Order Management Themes](/categories/order-management/themes) ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese") NC Researched and written by [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese) Updated March 7, 2025 **Order Management software (OMS)** is designed to facilitate and automate the order fulfillment process, reducing the time in the order-to-cash cycle and improving order processing efficiency for suppliers and wholesalers. Order Management software lets business users easily enter and convert orders or quotes, maintain a visual on stock levels, search and identify trends from past invoices, verify shipping preferences, and modify pricing all from within a single system. Order Management products often integrate with [Billing software](https://www.g2.com/categories/billing), and will occasionally overlap in functionalities. Order Management products may also integrate with [CRM software](https://www.g2.com/categories/crm) and [Subscription Management software](https://www.g2.com/categories/subscription-management) depending on the product or service being offered and the number of customers for which the user needs to maintain records. To qualify for inclusion in the [Best Order Management Software](https://learn.g2.com/best-order-management-software) category, a product must: - Provide real-time inventory availability and stock levels - Allow order fulfillment by entering and converting orders or quotes - Update shipping preferences, such as carriers, rates, and insurance options - Track orders from quotes to pickup and invoicing to delivery Top Tools at a Glance | | Invoice-to-payment workflows with bank-feed reconciliation | User Review "QB Online Lets Me Work Anywhere, Anytime" | | | SAP ERP-anchored omnichannel order orchestration | User Review "SAP Commerce Cloud: Unmatched Stability for Complex Enterprise B2B" | | | Post-purchase lifecycle inside Salesforce ecosystem | User Review "Unified Omnichannel Order Management with Smart Routing and Frictionless Returns" | | | 3PL fulfillment with barcode-driven pick-pack workflows | User Review "ShipHero: Streamlined, Customizable, and Efficient" | | | Multi-channel e-commerce order and inventory sync | User Review "Streamlined E-Commerce Operations with Unicommerce" | | | Manufacturing order fulfillment with multi-level BOMs | User Review "Always new ways to connect systems together" | | | Multi-marketplace order allocation with unit-level inventory | User Review "Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations" | | | QuickBooks Desktop order posting from multichannel ecommerce | User Review "Wonderful, Professional Webgility Support That Keeps Our Business Thriving" | | | Multi-channel order fulfillment with inventory sync | User Review "Exceptional support from Jason Hallam on a difficult Cin7 Core import /uploading issue" | | | Multi-channel order fulfillment with Zoho Books | User Review "Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management" | * * * Show More * * * ## How Do You Choose the Right Order Management Software? ### What You Should Know About Order Management Software ### What is Order Management Software? Order management software (OMS) is a type of software that helps businesses manage their order processing and fulfillment operations. It provides a centralized platform for businesses to manage orders from various sales channels, such as e-commerce stores, marketplaces, and brick-and-mortar stores. This software typically includes features such as order tracking, inventory management, shipping management, and reporting. With an OMS, businesses can automate their order processing workflows, reduce errors, and improve efficiency. For example, when a customer places an order on an e-commerce website, the OMS will automatically process the order, generate a shipping label, and update the inventory levels. This helps ensure the customer receives their order quickly and accurately while reducing the business's workload. The software can also integrate with other systems, such as [accounting software](https://www.g2.com/categories/accounting), [customer relationship management (CRM) tools](https://www.g2.com/categories/crm), and [marketing automation platforms](https://www.g2.com/categories/marketing-automation), to provide a seamless end-to-end solution for businesses. **What Does OMS Stand For?** OMS stands for order management software, or order management systems. ** ** ### What are the Common Features of Order Management Software? OMS commonly provides several features that facilitate order management from initial acceptance to final shipment, as well as order processing, dispatch management, inventory control, and product cataloging.  **Inventory management:** The software keeps track of stock availability, assigns orders to various warehouses, and identifies the best shipping options for users. The feature helps provide customers with a transparent and open experience before and after sales. **Sales history:** It stores product information, availability, and popularity which are consistently updated, with the statistics visible to employees and customers. **Customer database:** It helps manage customer information, contacts, and activities regarding sales and feedback in the OMS’s customer database. **Entering and converting orders or quotes:** OMS allows businesses to process customer orders and quotes efficiently and accurately, reducing the risk of errors and improving customer satisfaction. This allows businesses to manage all of their sales channels in one place, reducing the need for manual data entry and improving order accuracy. ### What are the Benefits of Order Management Software? OMS can bring numerous benefits to businesses of all sizes. **Increased efficiency:** OMS automates many of the manual processes involved in order processing, reducing the likelihood of errors and speeding up the process. **Customer service:** It provides customers with real-time order tracking and updates, leading to higher customer satisfaction levels. **Analytics and reporting:** The software generates reports on orders, inventory levels, and customer behavior, providing insights into business performance. **Integrations:** OMS often integrates with other software systems such as e-commerce platforms, CRM or billing software, and shipping carriers to create a more streamlined and cohesive process. ### Who Uses Order Management Software? OMS can be used by a variety of businesses, including retailers, wholesalers, distributors, manufacturers, and e-commerce businesses. Any business that receives and fulfills orders can benefit from using the software. **Retailers:** Retailers who manage inventory and fulfill orders in-house can benefit from using an OMS to automate order processing and streamline fulfillment. **Wholesalers:** Wholesalers who handle large volumes of orders can use an OMS to manage orders more efficiently and ensure accurate fulfillment. **Distributors:** Distributors can use the software to manage orders across multiple channels, warehouses, and vendors, allowing for better inventory management and more streamlined processes. **Manufacturers:** Manufacturers can use OMS to manage orders from customers and vendors, coordinate production and shipping, and maintain accurate inventory levels. **E-commerce:** E-commerce businesses can use OMS to manage orders from multiple online marketplaces and their own website, helping streamline order processing and fulfillment. ### What are the Alternatives to Order Management Software? There are a variety of alternatives to OMS that businesses can consider, depending on their needs and budget. Here are some of the most common alternatives that can replace this type of software, either partially or completely: [E-commerce software](https://www.g2.com/categories/e-commerce-platforms): Businesses that primarily sell through an e-commerce platform may use the platform's built-in order management tools. [Accounting software](https://www.g2.com/categories/accounting): Some accounting software have order management features that allow businesses to track orders and inventory. [Warehouse management software](https://www.g2.com/categories/warehouse-management): Businesses that operate their own warehouses may use warehouse management software (WMS) that includes order management features. [ERP systems](https://www.g2.com/categories/erp-systems) **:** Enterprises may use ERP software that includes order management as one of its modules. ### Challenges with Order Management Software OMS can come with their own set of challenges.  **Lack of integrations:** Order management platforms are at their best when connected to other business areas. If an OMS doesn’t connect with a CRM, finance management, supply chain, and other software modules, one can miss out on valuable efficiency and customer service opportunities. **Configurations:** A company might want to open access to their OMS to various employees involved at different stages of the customer lifecycle. If an OMS doesn't allow customizable data access, reports, and other information, employees might lack the tools needed to do their jobs well. **Data quality:** Like most systems, an OMS relies heavily on accurate data, and poor data quality can lead to errors, delays, and incorrect order fulfillment. **Complexity:** Depending on the size and complexity of the business, the OMS can be complex, and it may take some time for staff to become proficient in its use. ### How to Buy Order Management Software #### Requirements Gathering (RFI/RFP) for Order Management Software When selecting an OMS, it is essential to first look at how the business operates and then familiarize oneself with the types of software available. There are various options for OMS products, including those designed for the business needs of small and medium-sized companies. Some things to consider include its ability to receive orders from any channel, monitor inventory levels, and provide customer order tracking. #### Compare Order Management Software Products **Create a long list** Depending on the industry, the buyer will want to create a long list of software products designed to help businesses in their particular industry. For example, there are platforms specifically built for enterprises, while others have flexibility with the number of users and allow additional seats as a company grows. **Create a short list** After reviewing and researching the software on the long list, the buyer can whittle it down based on their budget. OMS is available for all budgets, and some general applications may be downloaded for free or bought at a lower price. However, buyers must remember that the more specialized a software is, the more expensive it gets. This is because the user base for specialized software is relatively small. The company should be prepared to pay a premium if it wants something specific to its industry or customized for its business. **Conduct demos** As a rule of thumb, companies should demo all products on their short list. During demos, buyers should ask specific questions about the functionalities they care about most. For example, one might ask to be walked through any features for managing customer data, entering orders, or verifying shipping preferences. #### Selection of Order Management Software **Choose a selection team** The managers from departments such as shipping, procurement, finance, and accounting who will be using this software must be involved in the selection process. Every business is different, and frequent users are in the best position to offer an educated opinion on the business's particular needs. Some users may even be able to help the company install and set up the software of choice. After choosing a software, buyers must remember that they don’t have to be stuck with this selection forever; most platforms allow for add-ons or modifications. However, the company shouldn’t make this decision lightly because no matter what software is chosen, it will involve a considerable commitment of time and money. To see a return on investment (ROI), buyers cannot change their minds in a few months and switch software. **Negotiation** Negotiating a software contract is vital to minimize risk, whether in terms of performance protection, security protection, or simply ensuring that both parties agree on what to expect from the other. If a business has the cash flow, it could ask for a discount in return for an annual upfront payment, and many software providers are happy to make that deal. A software provider may offer unlimited usage if the buyer pays upfront instead of a monthly or quarterly package price.  Buyers should also determine if they need help implementing or integrating the software with other systems. Usually, a software provider's first offer will include some implementation services in a given timeframe. Buyers can ask for these services to be removed if they can manage it themselves or if a third party can do it for cheaper. Buyers also need to decide for how long they will need this software. If the company uses the software for years, the buyer can negotiate longer terms, sometimes resulting in more favorable pricing. **Final decision** The final decision should be based on all the information gathered previously. Businesses should prioritize needs and select the solution that meets most, if not all, of their requirements. Companies must remember that there isn't a perfect software, but there is one that is best for their business.  If possible, buyers should try to conduct a pilot program with a smaller sample size of users to gauge how well the software is received, integrated, and implemented. If the platform receives high marks, then they can buy with confidence. If the tool is inefficient or not performing as expected, it might be time to test another order management tool. ### Order Management Software Trends **Cloud-based** Cloud-based order management systems are becoming increasingly popular, allowing businesses to access the software from anywhere with an internet connection and providing greater scalability and flexibility. **Omnichannel** The rise of omnichannel retailing means that businesses need to be able to manage orders across multiple channels, including brick-and-mortar stores, e-commerce websites, and marketplaces. **Artificial intelligence and machine learning** AI and ML are increasingly used in OMS to automate processes, improve accuracy, and provide predictive analytics.