Jonathan V.
JV
Jonathan V.
Small-Business (50 or fewer emp.)
"Easy to configure with amazing features. Solid roadmap"
4.5/5
What do you like best about Lofty?

How easy it was to set up the CRM and the website. The guided setup was easy to follow Review collected by and hosted on G2.com.

What do you dislike about Lofty?

No real dialer ox text feature from mobile. Caller ID seems to be lacking. Would like to be able to call clients from mpbile instead of dsktop Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi Jonathan, we're glad to hear that setting up both the CRM and website was a smooth process for you. We appreciate your feedback on the mobile dialer/text feature, and we're actively working to enhance these capabilities. It's great to know that our email automation features are helping you nurture leads effectively. If you have any further suggestions or need assistance, feel free to reach out. Thank you for choosing Lofty.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"My all in one business Solution"
5/5
What do you like best about Lofty?

The all-in-one platform and how i can do everything under one umbrella. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Getting in touch with billing or support when it's urgent Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

It's great to hear that Lofty is helping you keep track of your entire business, manage your calls, and engage with your clients more effectively. We appreciate your feedback and are committed to providing a seamless experience for our users.

Christy S.
CS
Christy S.
Small-Business (50 or fewer emp.)
"Super powered CRM management"
5/5
What do you like best about Lofty?

Lofty provides Smart Plans which is a huge time saver for follow up. With the addition of AI, many more Smart Plans have been added. I receive immediate notifications of pertinent lead activity. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The support has been a consistent issue. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi Christy! We're glad you find Lofty's Smart Plans and AI features beneficial for lead management! Apologies for any support issues you've faced. It's great that Lofty's auto-generated tasks and notifications streamline your lead follow-up, and its marketing features like Open House sign-in and auto posting are enhancing your efforts. Thanks again for choosing Lofty!

Nate R.
NR
Nate R.
Small-Business (50 or fewer emp.)
"Fantastic Value"
5/5
What do you like best about Lofty?

Allows me to manage all aspects of my business from clients, to marketing as well as my website. I use it every day and gladly. To start using a new feature is a breeze as Lofty always has traning available. Setup was easier than expected. Integrating my email and leads programs was easy as well. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Lofty can be overwhelming if you do not take your time to do training. Customer support chat and email could be faster than it is currently, but still good. Review collected by and hosted on G2.com.

Hannah M.
HM
Hannah M.
Small-Business (50 or fewer emp.)
"GREAT Customer Service"
5/5
What do you like best about Lofty?

Lofty was extremely knowledgeable and helpful in assisting me in my website troubles. One of my favorite features is the FREE AI text check in ideas for clients. That is really helpful for me. I also love that the app is easy to use, and I can add to phone contacts with a click of a button. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

That you have to pay additional for features that should be included. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi Hannah! We're thrilled to hear that you had a great experience with our customer service team and find our AI text check-in feature helpful. We're continuously working to improve our offerings, and your feedback on pricing is noted. We're committed to providing value and enhancing your experience with Lofty.

Matt F.
MF
Matt F.
Small-Business (50 or fewer emp.)
"I wouldn’t be able to do my job"
5/5
What do you like best about Lofty?

I love how lofty allows me to keep all my clients and leads in one place. The organization is second to none and it truly allows me to automate my business. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I wish some of the paid marketing was free but that's about it. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi Matt! We are delighted that you find Lofty's organization and automation helpful. We appreciate your feedback on the paid marketing aspect. It's great to hear that Lofty is effectively centralizing your leads and clients. Thanks for choosing Lofty!

Michael S.
MS
Michael S.
Small-Business (50 or fewer emp.)
"Wonderfully powerful system"
4/5
What do you like best about Lofty?

I was coming from what I thought was an industry leader and standard in real estate CRMs. Well Lofty is light years beyond the previous CRMs innate capabilities. The automatic listing pages created to the seamless ability to create pay per click ads is just so easy to use.

There are so many other reasons I love it, the ability "hand pick" listings to send via the baseline criteria is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The learning curve and tech support is understaffed (responses are slow). Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi Michael! We're glad you find Lofty powerful! While we're sorry for any learning curve and delays in support, we're pleased it serves as your one-stop solution for advanced real estate CRM features. Thanks again for choosing Lofty!

Emmett M.
EM
Emmett M.
Owner
Small-Business (50 or fewer emp.)
"Good overall solution."
3/5
What do you like best about Lofty?

The web platform is great. The integration with the CRM is very robust. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

1. Support is SUPER difficult.

2. CRM could have more flexibility

3. Property website URLs are WAY TOO long.

4. Things are buggy - often Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi Emmet, thank you for sharing your feedback. We're pleased to hear you appreciate Lofty's web platform and robust CRM integration. We're sorry to hear about your challenges with support and the CRM's flexibility, as well as the issues with property website URLs and bugs. We're actively working on improving these aspects to provide a smoother experience. Thanks again for choosing Lofty!

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Lofty is an easy to learn and use real estate CRM"
4/5
What do you like best about Lofty?

I LIKE LOFTY BEST FOR IT'S EASINESS TO USE. I ALSO LIKE THE SUPPORT, SPECIFICALLY THE CHAT SUPPORT. IT'S RELATIVELY EASY TO TEACH TO OUR NEW AGENTS AND THEN FOR THEM TO USE EVERYDAY. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

THTHE ONLY THING I DISLIKE ABOUT LOFTY IS IF YOU SUBMIT A TICKET AND DONT USE THE CHAT OR CALL FEATURE YOU MAY OR MAY NOT RECIEVE AN ANSWER. I ALSO WISH YOU COULD EXPORT THE AGENT REPORTING NUMBERS TO MAKE OUR PERSONAL REPORTS EASIER. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi! Thank you for sharing your thoughts with us. We truly value your feedback and apologize for any inconvenience you experienced regarding ticket submissions. Your comment about exporting agent reporting numbers is noted, and we'll certainly explore ways to make this process more convenient for our users. We're committed to improving our service and ensuring that every interaction with Lofty is seamless. If you have any further suggestions or need assistance, please don't hesitate to reach out to us directly. Thank you again for choosing Lofty.

Scott D.
SD
Scott D.
Small-Business (50 or fewer emp.)
"Lofty is the perfect all-in-one solution"
5/5
What do you like best about Lofty?

I love how it can integrate seamlessly with other platforms. It is easy to use and implement. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Lofty can become unorganized without a clear SOP. Customer Support can be out of touch. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Edit edit

Hi Scott! Thank you for sharing your experience! We're glad to hear you find Lofty seamless and easy to use. We'll work on improving organizational clarity and customer support to enhance your experience further. Your feedback is invaluable to us!