Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Customer service is TERRIBLE, website doesn't really work, no IT department"
0.5/5
What do you like best about Lodgify?

So far, nothing, nothing, nothing, nothing. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Customer service is terrible. Not helpful at all. Rude.

Website features doesn't work. Isn't this a technology company with a website product? and I can't event update my email address? sooooo terrible. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello,

We're sorry to hear about your experience and the challenges you've faced. We sincerely apologize for any inconvenience caused by our customer service and technical issues. Your feedback is valuable, and we're actively working to improve in these areas.

We're committed to resolving your concerns and providing a positive experience moving forward. If you'd like to discuss your specific issues further, please reach out to our support team at help@lodgify.com.

Your satisfaction is our priority, and we're dedicated to delivering a better experience for you.

Best wishes,

The Lodgify Team.

Lacey J.
LJ
Lacey J.
Small Business Owner
Small-Business (50 or fewer emp.)
"Next"
1.5/5
What do you like best about Lodgify?

I like the fact it is a one stop shop for all things related to my vacation rentals. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

I don't like the limitations for the mobile app, but most things need to be handled on a laptop anyway. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello Lacey,

Thank you for your feedback! We're glad to hear that you find Lodgify to be a comprehensive solution for your vacation rentals. While we understand your concern about the limitations of the mobile app, we're continuously working to enhance its functionality. Check out our blog for updates on our mobile app! Here is one of our latest blog posts about our mobile app: https://www.lodgify.com/blog/lodgify-product-updates-october-2023/

Your recommendation to utilize our help center is appreciated, and we're committed to providing timely and effective support via email.

We're pleased that Lodgify has helped you centralize your data and streamline your operations, allowing you to have better control and sync with your OTAs seamlessly. If you ever have more questions or suggestions, feel free to reach out. We're here to assist you!

Best wishes,

The Lodgify Team.

See how Lodgify improved
Harshjot S.
HS
Harshjot S.
Member
Small-Business (50 or fewer emp.)
"Lodging with Lodgify"
5/5
What do you like best about Lodgify?

Lodgify is an easy-to-use one-stop shop for all your rental prerequisites. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Switching from Desktop to Mobile Phone Version can be a task. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello Harshjot,

We appreciate your feedback about your experience with Lodgify. We're glad to hear that you find Lodgify to be an easy-to-use and comprehensive solution for your rental needs. Providing a seamless experience is our goal, and we'll take your feedback into consideration as we continue to improve our platform.

We understand that transitioning between the desktop and mobile versions can sometimes be challenging. Our team is actively working on enhancing the mobile experience to ensure a smoother transition and better usability for our users. Check out our mobile app product updates over here: https://www.lodgify.com/blog/lodgify-product-updates-october-2023/

We're thrilled that Lodgify has allowed you to efficiently manage your rentals from anywhere and improve your communication and inspection processes. Your success is important to us, and we're here to support you every step of the way.

Thank you for being a part of the Lodgify community. If you have any further suggestions or questions, please don't hesitate to reach out to our support team.

Best wishes,

The Lodgify Team.

See how Lodgify improved
AL
Amberula L.
o
Small-Business (50 or fewer emp.)
"As an new host i had an excellent Experience!"
5/5
What do you like best about Lodgify?

I would say Lodgify customer service on a scale of 1 to 10, I will give a 10, I love the option of being able to create my website with the name of my property! the dashboard was very friendly. Lodgify allows me to make changes to my property all in one place, this is both affordable and easy to use, especially for me being a first-time host. They are perfect A single destination for guest communication synced with my listing data across all channels. No more hopping from channel to channel for calendar updates. View all reservations across all channels in one place. The most efficient way to tackle recurring tasks with automation capabilities that can take over my routine to-dos on Lodgify. The guest communication experts can offer my guests accurate and timely support around the clock. This platform is integrated with the world’s top online travel agencies, as well as third-party solutions that help me succeed – from dynamic pricing tools to noise monitoring technology to keyless entry systems. I saw an Increase in My Listings, and Boost my Revenue. I have saved an average of 100+ Hours Weekly. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

I would like to have a better response turnaround time, when you're a small business you really want to speak with someone right away! But I would still recommend Lodgify! Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello Amberula,

We greatly appreciate you taking the time to share your positive experience as a new host with Lodgify. It's wonderful to hear that our platform has been instrumental in enhancing your vacation rental business and providing you with valuable features.

We're thrilled that you found our customer service to be exceptional and rated it highly. Our team's dedication to providing top-notch support is one of our main priorities, and we're glad to see that it's reflected in your experience.

We're pleased that you're enjoying the website creation option, as well as the user-friendly dashboard. The ability to manage your property changes in one place and the convenience of having all guest communication and reservation data synced across various channels are indeed powerful features that can help you save time and boost efficiency.

Your feedback about response turn around time is noted, and we understand the importance of quick assistance, especially for small businesses like yours. We'll continue to work on improving this aspect to ensure a seamless experience for all our users. To stay on top of our updates, be sure to check out our blog! Here is our most recent post: https://www.lodgify.com/blog/lodgify-product-updates-march-2024/

Thank you for your recommendation to others considering Lodgify. We're honored to have you as part of our community and are committed to helping you succeed and grow your vacation rental business.

If you have any further suggestions or questions, please feel free to reach out to our support team. We're here to assist you every step of the way.

Best wishes,

The Lodgify Team.

See how Lodgify improved
Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"All in one solution for my 3 home rentals"
5/5
What do you like best about Lodgify?

It includes all the functionalities I needed, from the website builder that saved me from very expensive website developer to the channel manager, PMS and payment system that I would never be able to replicate by myself. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

They are still working on the integration with all the portals that I need, but in the meanwhile they offer robust connections with the most important ones (VRBO, Booking, Airbnb, Expedia). For the rest I'm using iCal but I prefer the API connections Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello,

Thank you for taking the time to share your positive experience with Lodgify. We're thrilled to hear that our all-in-one solution has been beneficial for managing your three home rentals.

It's great to know that you've found value in the website builder, channel manager, property management system (PMS), and payment system – all of which contribute to streamlining your rental operations.

We appreciate your feedback about the integration with various portals and your preference for API connections. We're continuously working to enhance our integrations and provide robust connections with a wide range of platforms to meet our users' needs. Be sure to check out our blog to make sure you are informed on our product updates. Here's our most recent one: https://www.lodgify.com/blog/lodgify-product-updates-march-2024/

It's wonderful to hear that Lodgify has helped you centralize your rental management, provide better visibility, and even generate direct bookings. Saving on commissions from OTAs is a significant advantage that many of our users appreciate.

Thank you for recommending Lodgify to others. We're committed to offering an affordable and comprehensive solution for vacation rental management.

If you have any questions or need further assistance, feel free to reach out to our support team. We're here to help you make the most of your Lodgify experience.

Best regards,

The Lodgify Team.

See how Lodgify improved
Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Simple solution for vacation rentals, not ideal for detailed operation"
3.5/5
What do you like best about Lodgify?

Lodgify has a straight-forward and easy to navigate platform. The built in booking engine and channel manager is very convenient and the calendar design is great. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

As a small hotel operation, Lodgify does not have features I've needed for group bookings, promos, generating reports and streamlined integrations. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello,

We appreciate you taking the time to provide feedback on your experience with Lodgify. It's fantastic to hear that you find our platform straightforward to navigate. We're glad you've found value in the built-in booking engine, channel manager, and calendar design.

We understand your concerns regarding certain features tailored to more extensive hotel operations or hybrid establishments. While Lodgify offers a range of tools suitable for vacation rentals and smaller property managers, we're continuously working to enhance and expand our feature set to cater to various needs within the industry. Be sure to check out our blog, where we announce our newest integrations that can help you streamline your operations: https://www.lodgify.com/blog/lodgify-breezeway-partnership/

Thank you for your recommendations and insights about the types of operations Lodgify is best suited for. We understand that different businesses have unique requirements and are committed to providing solutions that align with those needs.

We're pleased that Lodgify has helped manage your boutique property's booking engine, reservations, and guest communication. If you ever have suggestions or specific feature requests, please don't hesitate to share them with us. We're here to help you succeed and improve your experience with our platform.

If you have any further questions or need assistance, please feel free to contact our support team. We're dedicated to helping you make the most of Lodgify.

Best wishes,

The Lodgify Team.

See how Lodgify improved
Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"My Review of Lodgify"
5/5
What do you like best about Lodgify?

I love its unique usabilty. Very User friendly Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

I don't have anything negative to say about Lodgify Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello,

Thank you for sharing your positive feedback about Lodgify. We're delighted to hear that you find our platform's usability to be unique and user-friendly. Creating a seamless and intuitive experience for our users is one of our top priorities.

We're glad that you don't have any negative feedback to provide, and we appreciate your support. Be sure to stay up to date on our product updates over on our blog! Here is our most recent post: https://www.lodgify.com/blog/lodgify-product-updates-march-2024/

It's great to know that Lodgify is helping you assist guests with booking their reservations effectively. Our goal is to make the process of managing reservations and guest communication as easy and efficient as possible, so it's wonderful to hear that our platform is benefiting you in this way.

If you have any questions or need further assistance, please don't hesitate to reach out to our support team. We're here to help you make the most of your Lodgify experience.

Best wishes,

The Lodgify Team.

See how Lodgify improved
RR
Renata R.
owner and property manager
Small-Business (50 or fewer emp.)
"enthusiasm and commitment of Customer Care team"
4.5/5
What do you like best about Lodgify?

customer support is the best

very easy and customizable

easy web building

channel manager setup by lodgify Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

no metasearch

no google hotel integration

some instability Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello Renata,

Thank you for sharing your experience with Lodgify. We're thrilled to hear that you appreciate the enthusiasm and commitment of our Customer Care team. It's great to know that our team has been able to provide you with excellent support.

We're also glad that you find our platform easy to use and customizable. The fact that you find the web-building process easy and that the channel manager setup by Lodgify has been helpful is fantastic to hear.

In addition to providing our users with SEO for their websites, we recently integrated with Google Vacation Rentals. Feel free to contact our support for more information. We update this information on our blog, for instance we recently integrated with Breezeway. Be sure to check it out here: https://www.lodgify.com/blog/lodgify-breezeway-partnership/

It's wonderful that Lodgify is helping you with property management and customer care. We're dedicated to providing tools that empower your professionalism and make managing your properties more efficient.

Thank you for your recommendation to others considering Lodgify. If you have any further feedback or questions, please don't hesitate to reach out. We're here to support you in your journey with Lodgify.

Best wishes,

The Lodgify Team.

See how Lodgify improved
Jodie A. B.
JB
Jodie A. B.
Real Estate Specialist
Small-Business (50 or fewer emp.)
"The software that best suits my needs."
4.5/5
What do you like best about Lodgify?

This system is easy to use due to its interface that is very friendly, it also allows me to be online from my mobile device anywhere. Letting me see the movement of reservations of my clients and the number of people who come to review the catalog of services offered by my business.

This system has also allowed me to integrate it with my web pages in order to give my clients the easiest service and the best online service they deserve. I also like your customer service team, without a doubt they are very attentive and very professional, I feel very satisfied and supported by them.

In the same way, I love Lodgify because it allows me to save a lot of time, since once this system is configured with my means of payment, everything else works automatically, and it avoids the client the known jams in the system. One of the things that I liked a lot is their email system that lets me be in direct contact with my clients in general. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

One of the things that I did not like is that at the beginning, this system is a little complicated to handle, also the currency changes must improve it in order to be able to personalize them. The technical support team is already working on it. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello Jodie,

Thank you for sharing your positive experience with Lodgify! We're thrilled to hear that our platform has been a great fit for your needs and has provided you with the convenience and functionality you were seeking.

It's wonderful to know that you find our interface user-friendly and mobile-responsive, allowing you to manage reservations and services on the go. We're glad you've been able to integrate Lodgify with your web pages to enhance your client's experience and provide them with seamless online service.

We're delighted that our customer service team has left a positive impression on you. We take pride in offering attentive and professional support to all our users.

We appreciate your feedback regarding the initial complexity and currency changes. Rest assured that our technical support team is continuously working to improve the user experience and address any concerns that arise.

Thank you for recommending Lodgify to others. We're honored to have your trust, and we're dedicated to continually enhancing our platform to meet the needs of users like you.

We're pleased to have contributed to the success of your business and to have provided you with the tools to operate more efficiently and effectively. If you ever have any further questions or feedback, please don't hesitate to reach out. We're here to support you every step of the way.

Best regards,

The Lodgify Team

Kara L.
KL
Kara L.
Photographer
Small-Business (50 or fewer emp.)
"Good Luck Getting Paid"
0/5
What do you like best about Lodgify?

I like what it promises: easy integration for AirBNB, property management, and your own booking website Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Everything. I dislike everything. The calendar does not sync correctly with AirBNB and caused us multiple double booking, the back-end is clunky and hard to navigate, the "website" is slow and not user-friendly, the customer service is terrible, and getting paid is a nightmare. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello Kara,

We appreciate you taking the time to share your feedback about your experience with Lodgify. We're genuinely sorry to hear that you've encountered challenges and frustrations with our platform. Your experience does not align with the level of service and performance we strive to provide, and we apologize for any inconvenience you've faced.

It's disappointing to learn that you've had issues with calendar syncing, double bookings, back-end usability, website speed, customer service, and payment processing. We take this feedback seriously, and we're committed to addressing these concerns to improve the overall experience for our users.

We understand your frustration regarding payment issues. Your experience with payment delays is certainly not reflective of the level of service we aim to deliver. We're actively working to resolve this matter and ensure that you receive the payment owed to you as soon as possible. Please know that our team is dedicated to resolving this situation promptly.

If you have any specific concerns you'd like to discuss further or if you have additional feedback to share, please don't hesitate to reach out to us directly. We're here to listen and work towards resolving any issues you're facing.

Thank you for giving us the opportunity to address your concerns, and we apologize again for any inconvenience you've experienced.

Best wishes,

The Lodgify Team.