KT
Karen T.
Small-Business (50 or fewer emp.)
"Combines all sites under 1 calendar and message system."
4.5/5
What do you like best about Lodgify?

1 point of contact for my team to see all bookings Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

When links are broken it's hard to repair Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

Dear Karen,

We're thrilled to hear that Lodgify is helping you streamline your reservations with a single point of control. We acknowledge the challenge of dealing with broken links and we're dedicated to resolving such issues to ensure a smooth experience for our users.

If there is any more feedback you want to share or something you need help with, let us know anytime! Also, be sure to check out our blog! We keep our users informed on our latest product updates over there, here is our latest one: https://www.lodgify.com/blog/lodgify-product-updates-april-2024/

Thank You for choosing Lodgify!

Best wishes,

The Lodgify Team

See how Lodgify improved
Mike B.
MB
Mike B.
Small-Business (50 or fewer emp.)
"Great service that makes life easy"
5/5
What do you like best about Lodgify?

I love the automated messages and the support Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Nothing yet. It is expensive for the full service but it's worth it for the support alone Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

Dear Mike,

We appreciate your positive feedback on Lodgify, particularly regarding our automated messages and support. Your acknowledgment of the service's value, despite the cost, is noted and encouraging. We're delighted to contribute to the efficiency of your property management. Also be sure to check out our blog! We release our latest product updates over there. Here is the latest one: https://www.lodgify.com/blog/lodgify-product-updates-april-2024/

Should you have further insights or specific areas to address, feel free to reach out. We value your feedback and look forward to continuing to support your property management needs.

Best wishes,

The Lodgify Team

See how Lodgify improved
Lucie B.
LB
Lucie B.
Small-Business (50 or fewer emp.)
"Umbrella above everything"
5/5
What do you like best about Lodgify?

how sync it is, and mainly with a keyless solution for opening the door, easy to use, once you understand the principle, it takes more less two-three days to fully set up and run it when you are fully - committed. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Apps from the marketplace have to be opened separately in the different window, it would be nice to control every extra features from one place Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

Dear Lucie,

We are thrilled to hear about your positive experience with Lodgify. Thank you for sharing your feedback. Be sure to check out our latest updates over on our blog: https://www.lodgify.com/blog/lodgify-product-updates-april-2024/

If there is anything else you need assistance with, don't hesitate to reach out. We are here to help!

Warm wishes,

The Lodgify Team

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Streamline your vacation rental business with Lodgify"
5/5
What do you like best about Lodgify?

User-Friendly Interface: Lodgify offers an intuitive and user-friendly interface that makes it easy for property owners to create and manage their vacation rental websites without requiring extensive technical skills.

Website Customization: The platform provides a range of customizable templates and design options, allowing users to create a unique and visually appealing website that aligns with their brand.

Booking Management: Lodgify offers robust booking management tools, including a built-in reservation system, availability calendar, and automatic syncing with major booking channels to prevent double-bookings.

Online Payments: The platform supports secure online payment processing, enabling property owners to accept payments directly through their websites. This feature is crucial for providing a seamless booking experience for guests.

Channel Integration: Lodgify integrates with various online travel agencies (OTAs) and vacation rental platforms, allowing property owners to list their properties on multiple channels, thereby increasing visibility and potential bookings.

Mobile Responsiveness: The templates provided by Lodgify are mobile-responsive, ensuring that your vacation rental website looks and functions well on various devices, including smartphones and tablets.

SEO-Friendly: Lodgify includes tools to optimize your vacation rental website for search engines, helping improve your property's visibility in search results and driving organic traffic.

Direct Communication: The platform facilitates direct communication between property owners and guests, enabling personalized interactions that can enhance the guest experience. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

If I have to say something I would say nothing! One noticeable drawback in the past was the absence of a dedicated mobile app, something that apparently has been taken care of. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

Hello,

Thank you for sharing your positive experiences with Lodgify and how it has been beneficial for your vacation rental business. We're thrilled to hear that our platform's features have been valuable in streamlining your operations and enhancing your guests' experience.

We're delighted that you appreciate the user-friendly interface, website customization options, and booking management tools that Lodgify offers. We understand the importance of providing property owners with tools that are intuitive and efficient, even for those without extensive technical skills.

It's great to know that you find the direct booking feature and secure online payment processing valuable in providing a seamless booking experience for your guests. We're also glad that our channel integration and mobile-responsive templates have helped you increase your property's visibility and cater to guests on various devices.

We're glad to inform you that we now have a dedicated mobile app addressing the previous absence you mentioned. This app provides further convenience for managing your vacation rental business on the go.

Your feedback on the benefits of Lodgify's booking management tools is particularly appreciated. Preventing double bookings and ensuring efficient property occupancy management are crucial aspects of running a successful vacation rental business.

Thank you for choosing Lodgify to streamline your vacation rental operations.

If you have any further suggestions or questions, please don't hesitate to reach out to our support team. We're here to assist you in maximizing the potential of your vacation rental business. Also, check out our blog! We post our latest product updates over there. Here is our latest post: https://www.lodgify.com/blog/lodgify-product-updates-april-2024/

Best wishes,

The Lodgify Team.

See how Lodgify improved
Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Really good onboarding and some missing features"
4/5
What do you like best about Lodgify?

I like the helpful setup calls and the amount of support I got. Kind and friendly as well as competent and professional.

I also like the design and the automated messages as well as the possibility to build your own website. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Im missing some key functions like

-seeing how much the platforms are taking from the booking (fees)

- for booking.vom at what time I'm getting the money for this particular booking

- as well as the possibility to react to requests as "early check-in"

- an overview for all income sources Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

Hello,

Thank you for sharing your feedback on Lodgify. We appreciate your comments about your onboarding experience and the features you find valuable in our platform.

We're glad to hear that you've had a positive experience with our support team and found them to be helpful and professional. Customer support is a priority for us, and we aim to assist our users effectively.

Your suggestions regarding the missing features are valuable, and we appreciate your input. Feedback like yours helps us identify areas for improvement, and we will take these points into consideration as we continue to enhance Lodgify to better meet our users' needs.

Managing and synchronizing multiple platforms is a key benefit of using Lodgify, and we're pleased to hear that it has been helpful for you in this regard.

If you have any further suggestions or questions, please don't hesitate to reach out. We're here to support your vacation rental business. Also, be sure to check out our latest blog post on Booking.com: https://www.lodgify.com/blog/visibility-bookingcom/

Best wishes,

The Lodgify Team.

Verified User in Recreational Facilities and Services
UR
Verified User in Recreational Facilities and Services
Small-Business (50 or fewer emp.)
"On boarding process"
5/5
What do you like best about Lodgify?

The lower price since I have just one property. The website feature. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Not as much time as I needed for onboarding specifically for booking.com which is very complicated. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

To our wonderful reviewer,

Thanks for your feedback! We're thrilled you appreciate our competitive pricing and website features. All your insights help us improve, and we're here to ensure your experience gets even better. We also have a blog post here about our latest tips and tricks for Booking.com: https://www.lodgify.com/blog/visibility-bookingcom/

If any questions come up, feel free to reach out to us any time.

Thank You for choosing Lodgify!

Best wishes,

The Lodgify Team

See how Lodgify improved
Eylon g.
EG
Eylon g.
Motion Designer
Small-Business (50 or fewer emp.)
"Lodgify is great!"
3.5/5
What do you like best about Lodgify?

I like that you could easily manage your properties at ease! Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

not much, support can be slow sometimes, but they are improving Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

Hello Eylon,

Thank you for your positive review! We're delighted to hear that you find Lodgify great for managing your properties with ease. We appreciate your feedback about our support and rest assured we're continuously working to improve response times. It's great to know that Lodgify helps you efficiently manage your property and guests. If you ever need assistance or have suggestions, feel free to reach out – we're here to help you succeed!

Check out our blog to stay up to date on our product! Here is our latest post: https://www.lodgify.com/blog/lodgify-product-updates-april-2024/

Best wishes,

The Lodgify Team.

See how Lodgify improved
Juraj S.
JS
Juraj S.
Partner
Small-Business (50 or fewer emp.)
"Great property management software"
5/5
What do you like best about Lodgify?

I really like their support. Immediate answers to all of my questions and very helpfull staff. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

I would appreciate better CMS system for the website e.g. cotaining blog section. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

Hello Juraj,

Thank you for taking the time to share your thoughts on Lodgify. We're thrilled to hear that you've had a positive experience with our support team and that our platform has been beneficial for automating your property rentals and channel management.

We appreciate your feedback regarding the content management system (CMS) and the desire for a blog section. Your input is valuable to us as we continuously work to improve our services. We'll certainly take your suggestion into consideration as we plan future updates and enhancements to our platform.

If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Thanks again for choosing Lodgify, and we look forward to continuing to support your property management needs. Be sure to check out our blog for our latest product updates! Here is our latest post: https://www.lodgify.com/blog/lodgify-product-updates-april-2024/

Best wishes,

The Lodgify Team.

See how Lodgify improved
CP
Celeste P.
Proprietor
Small-Business (50 or fewer emp.)
"Customer Service is Lacking"
0.5/5
What do you like best about Lodgify?

The connection team is very patient with establishing Calendar integration.

The website templates are easy to use and aesthetically appealing. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

Lodgify does not adhere to its published policies. For example, Lodify's policy states that it does not charge commissions for canceled reservations. However, Lodgify can not verify if reservations were canceled, so they charge commissions on ALL reservations, regardless of status. For example, an avalanche of false reservations were made on booking.com. Since booking.com is tied to my Lodgify account, I was charged hundreds of dollars in commission fees for fraudulent reservations. Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
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Hello Celeste,

Thank you for taking the time to share your feedback. We apologize for the issues you've encountered and the frustration it has caused. Your experience is important to us, and we want to address your concerns.

We're pleased to hear that you found our connection team patient and the website templates easy to use. However, we're sorry for any confusion or inconvenience regarding our policies.

Regarding the commission charges for canceled reservations, we understand the concern you've raised. We strive to provide transparent and accurate information to our users, and we apologize if there was any miscommunication or misunderstanding. Our team is reviewing your case to ensure that any inaccuracies are addressed appropriately.

We're committed to improving the user experience and value that Lodgify provides. Your feedback will help us identify areas for enhancement and refinement. We take your comments seriously and will use them to make necessary adjustments.

Thank you for sharing your perspective. We're dedicated to resolving any issues you've encountered and ensuring that your experience with Lodgify aligns with your expectations. If in the future you have doubts about our product, check out our blog! We have many useful tips and tricks about how to use Lodgify there. Here's one regarding the calendar issue you mentioned: https://www.lodgify.com/blog/sync-airbnb-vrbo-calendars/

Best wishes,

The Lodgify Team

See how Lodgify improved
Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Integration Review"
4.5/5
What do you like best about Lodgify?

Brings all booking site into one, easly manage all bookings, inquiries, calendar. Review collected by and hosted on G2.com.

What do you dislike about Lodgify?

I wish it would put my properties on all booking sites Review collected by and hosted on G2.com.

Response from Lodgify Marketing Team of Lodgify
Edit edit

To our wonderful reviewer,

Thank you for sharing your thoughts on Lodgify. We're delighted to hear that you appreciate our platform's ability to centralize all your bookings, inquiries, and calendar management from various booking sites.

Regarding your feedback about putting properties on all booking sites, we understand your desire for broader reach. We'll certainly consider this as we continue to enhance our services. However, be sure to check out our latest product updates on our blog to stay up to date on our services, here is our latest one: https://www.lodgify.com/blog/lodgify-product-updates-april-2024/

Lodgify is here to simplify the process for you, ensuring you don't have to visit multiple sites to manage bookings. If you have any more suggestions or need assistance, please don't hesitate to reach out. We're dedicated to making your experience even more seamless.

Warm regards,

The Lodgify Team

See how Lodgify improved