Fast & Effective responses in solving tickets. Leads and managers are approachable, and feedback is taken seriously. It creates a healthy work culture. Review collected by and hosted on G2.com.

Nothing as such, But sometimes there is a lack of clear communication around timelines. It would help to have a defined ETA for tasks or deliverables, especially when dependencies are involved. Review collected by and hosted on G2.com.

What I like best about Locus is probably the support and how responsive the team is. Whenever we have an issue or a request, someone always gets back quickly and tries to help. Also, the platform itself is quite user-friendly, and it keeps improving over time, which shows they really listen to feedback. Overall, it feels like Locus is more of a partner than just a service provider. Review collected by and hosted on G2.com.

To be honest, there’s not much to complain about, but if I had to point something out, maybe sometimes the system updates or changes happen a bit suddenly, so it takes a bit of time for our team to get used to them. Also, once in a while, the response time for support can be a little slower during peak periods. But overall, it’s been a good experience and those issues aren’t deal-breakers. Review collected by and hosted on G2.com.

What I like best about Locus is how it balances automation and flexibility. The route optimization engine significantly reduces manual planning effort, while still allowing for real-world adjustments. On top of that, the real-time tracking and visibility into driver performance help improve both efficiency and accountability across the delivery process Review collected by and hosted on G2.com.

Locus works well for structured planning, but in fast-changing situations, it could be more flexible. Sometimes it takes a few extra steps to make manual adjustments. Review collected by and hosted on G2.com.

Locus Dispatcher really helps to optimize the fleet and consequently the operational cost when the market is becoming more dynamic and highly demanding in terms of service level. Review collected by and hosted on G2.com.

There are cases where orders are left unallocated although there seems to be very few breaches and vehicle utilization is not yet maximize.

Though the clustering is working really well, sequencing of orders is still something that can be further enhanced. Review collected by and hosted on G2.com.

We have collaborated with Locus for a while now, and it has been a fantastic experience. The solutions they have provided for our LMD and POD Management have not only improved our operational efficiency & Visibility but have also enabled us to solve complex challenges in a way that was previously unattainable.

Locus as a platform is user friendly, which makes it easy for our team to adopt and integrate into our existing workflows. We have seen measurable improvements in day-to-day operations and productivity. Review collected by and hosted on G2.com.

One area that could use improvement is response time. Faster turnaround, especially for time sensitive issue would really elevate the overall experience. Review collected by and hosted on G2.com.

The interface is very user friendly and easy to learn for new users. Application is advanced and has many business required features that make it a valuable enterprise application for us and is used as a daily integral part of our business process. Also we get good support from the technical team for implementing modifications and integration requests. Review collected by and hosted on G2.com.

I wish the regular update sprints are more frequent to cover more enhancements quickly. Review collected by and hosted on G2.com.

A product mindset and dynamic team who loves to solve business problem and land tangible benefits in the engagement Review collected by and hosted on G2.com.

have a robust future fit product roadmap Review collected by and hosted on G2.com.

It automates order assignments efficiently and gives real-time visibility into sample pickups and deliveries, which is critical for our time-sensitive lab operations. Review collected by and hosted on G2.com.

The UI can be slightly overwhelming for new users, and occasional delays in status updates affect tracking accuracy. Review collected by and hosted on G2.com.

- Last Mile Delivery Optimization Capability

- Ease of Integration with Inbound and outbound systems

- User intuitive UI/UX

- Ease of usability with lucid process flow

- Great Customer Support during onboarding Review collected by and hosted on G2.com.

- Reporting capability needs some enhancement and more customization needs to be supported to meet client demands Review collected by and hosted on G2.com.

Great product and features. Helped us streamline the hub processes and create good plans for riders to follow Review collected by and hosted on G2.com.

The technical support and technical resolution. Extremely slow technical resolutions given by the tech team to burning issues of our business. TAT was extremely high and the data presented to our stakeholders suffered because of it for an entire quarter. Review collected by and hosted on G2.com.