Locobuzz is a very useful CRM for social media reviews. The tool is very organized and reporting/analytics are very insightful which helps us to draw analysis for detractor ratings Review collected by and hosted on G2.com.

None for the moment. The tool is fine and works well Review collected by and hosted on G2.com.

The precision, the diverse information, interactive dashboards, user friendly, accurate. Review collected by and hosted on G2.com.

Nothing as of now. You need to know your brand keywords to ensure accuracy of information. Review collected by and hosted on G2.com.

The detailed reports and insights are incredibly helpful for analyzing our brand voice and customer support. The point of contact is always available and highly responsive, ensuring that any queries are resolved efficiently Review collected by and hosted on G2.com.

UI can get better as there is always a scope for improvement Review collected by and hosted on G2.com.

Locobuzz has helped us in collating all social actionables at one place, segmented and categorized - leading to better efficiency, eliminating critical misses and helping close the loop on our customers online feedback Review collected by and hosted on G2.com.

Some integrations are still in the pipeline Review collected by and hosted on G2.com.

Easy to use UI Design, its very easy to understand and implement. The notifiations are very swift. Anamika from the team has been really helpful with all the queries. Review collected by and hosted on G2.com.

Sometimes the Working hour TAT report is not exactly appropriate Review collected by and hosted on G2.com.

1. Easy access to handle all queries/complaints across all the social media channels

2. The nature of the customer's voice can be identified with the sentiments option

3. LB provides a well-equipped reporting structure for review

5. Ticket summary is the best feature of the tool Review collected by and hosted on G2.com.

One drawback of the tool - It does not generate channel-wise ticket closure TAT. However, the available option is quite complex to get the SLA report. Review collected by and hosted on G2.com.

social analytics - AI powered data fetching is really cool feature. along with the data widgets will helps out in forcasting the number sooner.

Ticketing - auto tagging with the keywords and setiment based filter are cool feature of the tool.

PS : The Spoc from locobuzzz team khushi was really helpful when ever there was need. Review collected by and hosted on G2.com.

as of now there are no dislikes about the tool as there are at there best. Review collected by and hosted on G2.com.

I like the user friendly interface & how it conveys the customer sentiment depending upon the conversations going on our socials. The customer support has been great & prompt. It helps me keep a track on the ongoing engagement on all my social media channels. Review collected by and hosted on G2.com.

The ticket raising time is still a bit longer, I would like if it was a bit more faster. Review collected by and hosted on G2.com.

Only the support team.

They always try to solve the issue. Review collected by and hosted on G2.com.

If we have missed any details in our ticket, there is no option to check our last closed ticket to rectify the error or fill the details. We have to check a common bucket in which it is hard to find our own tickets. There is no ease of integration of negative reviews from the portal. Review collected by and hosted on G2.com.

The option to resolve all account messages, comments and tags at one place is really helpful and time-saving. Review collected by and hosted on G2.com.

So far have not had any issues with the tool. The support team has been quick to resolve any issues or bugs when they arise. Review collected by and hosted on G2.com.