The automation controller makes each step very simple to navigate. Review collected by and hosted on G2.com.

I would like to have a direct messaging feature between team members within the LIMS where we could securely discuss patient information.

HIPAA-compliant conversations are difficult to have at the moment. Review collected by and hosted on G2.com.

ThirdWave Analytics spun up a COVID testing lab LIMS for us in record time, and has continued to be a valued partner in improving, enhancing, fixing bugs, etc. Review collected by and hosted on G2.com.

Some analyses require a workaround within the LIMS and it is not always intuitive how to do these workarounds. Our ThirdWave Analytics Administrator is always available to assist. Review collected by and hosted on G2.com.

Smooth experience, good customer service. Lockbox LIMS interface is very user friendly, and customisable to our needs. Review collected by and hosted on G2.com.

Mass items cannot be logged in big numbers and must be created in batches. Review collected by and hosted on G2.com.

I like the customization ability. We modified the platform to accommodate our test subject tracking system which needed to reflect which tests subjects had been before. Review collected by and hosted on G2.com.

There is a finite upper limit on how much customization can be done. Definitely can work around this with some creativity. Review collected by and hosted on G2.com.

The first strength is the design of the lockbox schema, that covers most of the basic LIMS features required by any laboratory that may need GCLP or GMP level requirements, including database encryption, tracking of sample custody, protocol/SOP management, and implementation of electronic forms and data entry when implementing protocols.

A second and most important strength go this lies is the ability to customize what the LIMS tracks, and share information using collaborative portals, that enable multi-site communications and coordinate data entry and dissemination. Rules and design are configured in the lims using an easy to use desktop like interface, then the same rules are pushed to a portal through the force 'lightning interface'. Review collected by and hosted on G2.com.

There is nothing I really don't like about the software. However the underlying Force API is a very powerful and has many features, and it would have been useful to have shorter case/article documentation to provide more focused help for the Lockbox Lims application itself for administrator and end users. Since we had started using the Lims, Thirdwave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features. Review collected by and hosted on G2.com.

We like how user friendly it is. We were able to get up and running on Lockbox to track our samples and projects within a few days. The screens are very user friendly. If we have question, they answer it quickly. The software has helped us keep track of our samples and project status. Before we were using Excel. We are a CRO and Lockbox make our projects (samples, results, reports) much more organized. Review collected by and hosted on G2.com.

When we first started using the software 2 years ago, the box map feature was not as nice as it is now. Now it provide even better features to customize which field can be displayed. We have been too busy to turn on the new feature, but wished we had been trained on it initially because it is a nice way to find samples in boxes. Review collected by and hosted on G2.com.