LA

Laura A.

MS&T Downstream Lead Engineer

Mid-Market (51-1000 emp.)

1/19/2023

"An easy-to-use LIMS for a Gene Therapy laboratory"

5/5

What do you like best about Lockbox LIMS?

Lockbox LIMS helps my team understand real-time inventory in one central browser location. The upsides to using Lockbox LIMS are numerous: It works for consumable and sample inventories alike, the entire system is fully customizable for a company's specific requirements, and the interface has great visual drag-and-drop functionality. The dashboard reporting gives managers insights into metrics in real-time. With the help of Lockbox's responsive Implementation Team, the Lockbox LIMS system was up and running in no time, which is critical for the gene therapy industry. Overall we're extremely happy with Lockbox LIMS, and would recommend it to other laboratories. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

We don't have an established connection to other electronic databases currently, so it is standalone use, but we know future integrations are possible using the Lockbox APIs. Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

Already the Lockbox LIMS system has given us the ability to extend the scope of experiments and beat timelines by easily putting together and reporting on inventories. Understanding our laboratory inventory in real-time also helps us meet our budget by reducing over-spending and over-stocking. Prior to implementing Lockbox LIMS, we had no verified inventory system and used on-site resources inefficiently while tracking down materials. The electronic inventory solution of Lockbox LIMS gave the team time back to perform the experiments needed to advance the gene therapy industry. Review collected by and hosted on G2.com.

KA

Katarina A.

Quality Assurance Supervisor

Mid-Market (51-1000 emp.)

5/8/2023

"Perfect LIMs software for a developing clinical laboratory"

5/5

What do you like best about Lockbox LIMS?

Helped us evolve from a research only testing lab into a clinical testing lab easily and cost effectively. As we needed additional functionality, the lockbox team was able to implement the modules needed within a matter of weeks. This included clinical report PDF generation, full end-to-end tracking and auditing of sample inventory, and onboarding our growing team very easily. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

There are a lot of functionality lockbox has to offer, so at times it was difficult trying to understand how all of the different features worked. However, the lockbox support team was always there to assist us and provided great documentation and training as needed. Review collected by and hosted on G2.com.

MH

Mary H.

Mid-Market (51-1000 emp.)

4/6/2023

"Great Clinical Lab LIMS"

5/5

What do you like best about Lockbox LIMS?

Very Customizable, several ways to do the same thing makes it user friendly and intuitive, deep divers can fine tune functionality Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Multiple ways to do the same thing make it difficult to standardize processes. Rapid deployment made it difficult to keep up with the significant training and customizing needed to make it easy for entry-level users. Review collected by and hosted on G2.com.

SN

Sepideh N.

Laboratory Manager

Mid-Market (51-1000 emp.)

4/6/2023

"Great system for clinical labs"

5/5

What do you like best about Lockbox LIMS?

Lockbox was an easy tool and system to use. Coming from the research background into clinical, it was easy to understand how to use the system efficiently. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Over the 6 years of using the lockbox system, due to the availability of multiple modules, i sometimes had a hard time having access to what I needed. Review collected by and hosted on G2.com.

CO

Colleen O.

CEO and Founder

Small-Business (50 or fewer emp.)

11/30/2022

"Great LIMS for Biotech Start-up"

4.5/5

What do you like best about Lockbox LIMS?

Very easy to configure and great user interface; Module purchases as needed; Interfaces easily with our Gmail and Calendar; Easy to set-up patient barcode and description labels; Great at tracking sample locations; Knowledgeable team both in laboratory and LIMS systems. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Lockbox was easy to self-configure, but it took us some time to understand the consequences. Sometimes we felt like there were so many possibilities to configure that we were not always to stay focused on the task at hand. Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

Lockbox helped us meet government regulations by digitizing all of our data and protocols. Also, gives us chain of custody for our samples which is very important in our business. Allows us to collect all lab and patient clinic data in one place so we can run efficient reports, especially financial reports. Review collected by and hosted on G2.com.

JS

Jennifer S.

Senior Manager

Enterprise (> 1000 emp.)

12/20/2022

"Lockbox unified all of our groups into a centralized resource for our company."

5/5

What do you like best about Lockbox LIMS?

Our groups are all quite different. The adaptability of Lockbox to design different forms with different workflows made it a great system for all of our groups. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Because the system is closed source, you cannot build out new forms and functions independently but rather need to go back to the company for those types of changes. I also wish building out a table within a form was an easier task. Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

We had a bunch of groups that essentially operated independently. Lockbox put all of these groups together, making it easier to service our customers from one centralized system. Additionally, the use of Lockbox reporting makes it easier to present our use case and company benefit to executives. Review collected by and hosted on G2.com.

AP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

8/22/2023

"Great LIMS application for sample testing and management."

5/5

What do you like best about Lockbox LIMS?

The two-factor authentication feature was a bonus to have to keep our information secure. The customer service was outstanding when any issues arose. It was also easy to navigate with options to personalize for use on laboratory needs. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

When trying to add a reviewer in a custom section, was difficult. It wasn't as intuitive as other parts of the application. Review collected by and hosted on G2.com.

FR

Flo R.

NGS Applications Specialist and Associate Facilities Manager

Small-Business (50 or fewer emp.)

3/14/2023

"Excellent Customer Service"

4/5

What do you like best about Lockbox LIMS?

Lockbox is highly customizable for our needs. Our lab has unique needs and has adapted our LIMS to allow customers to self-submit all necessary information rather than rely on an accessioning team to capture that information. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Integrating Lockbox into our existing internal tracking system has been a challenge mostly due to the inability to copy and paste to excel directly without workarounds. Review collected by and hosted on G2.com.

LF

Lynn F.

Laboratory Director

Small-Business (50 or fewer emp.)

11/27/2022

"Lockbox is a great LIMS solution, especially for resource-limited labs"

5/5

What do you like best about Lockbox LIMS?

Lockbox is highly customizable which is necessary for us as we are running both commercial kits and LDTs. The customer support is amazing, very friendly and prompt. Lockbox is also very affordable, which is good for small labs like us that need a proper LIMS but don't have the budget or staff resources to implement and maintain the systems used in large labs and hospitals. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

The learning curve for interacting with the LIMS programatically is pretty steep Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

We needed to implement a custom solution quickly and affordably and Lockbox had us up and running pretty fast. We've been able to introduce changes when we find we need them so the system is growing as we grow our business. Because Lockbox runs off the Salesforce platform, most (if not all) of the needs for disaster recovery, security, backups, etc. were already solved and documented. The team handling our implementation is very knowledgeable pathology testing procedures and the need for confidentiality and traceability so it was easy to describe what we needed and have it implemented quickly. Review collected by and hosted on G2.com.

IN

Inbal N.

Laboratory Operations Manager

Small-Business (50 or fewer emp.)

6/29/2023

"Adapting the system to the needs of a unique start-up"

5/5

What do you like best about Lockbox LIMS?

The software is very flexible to the user's needs Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Only 50 records can be seen on the screen at a given time Review collected by and hosted on G2.com.