The robustness of the software and the configurability. The support received from the developers are also amazing. Review collected by and hosted on G2.com.

Nothing really. There are some pain points but they are more related to Salesforce. Review collected by and hosted on G2.com.

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security.

2. Workflows can usually be configured without requiring programming.

3. If needed it is possible to create custom objects, extensions, and integration to other systems.

4. User experience is very friendly.

5. Full audit trail and complies with 21 CFR Part 11.

6. Excellent professional services and support. Review collected by and hosted on G2.com.

Nothing to dislike, but it would be nice if they offered more QMS related modules in the future. Review collected by and hosted on G2.com.

1: Kanban project board

1.1: The support team (aka Linda and Loren, and how quickly they get back to us)

2: Project completed animation

3: Plate Map

4: We can create protocols and workflows easily - no developers' time needed

5: It is a very flexible system that can be easily amended Review collected by and hosted on G2.com.

There is nothing to dislake: because when there is something we are not happy about within the Lockbox, the support team can change it, give us a workaround tip, or advise us on how to amend it. Review collected by and hosted on G2.com.

Friendly, knowledgeable, and responsive support. Easy to implement once data model is understood. Making change is simple and safe thanks to multiple environments for development and testing. Customisation is reasonably straightforward with a low/no code interface. Can also customise more in depth with the code interface. Off-the-shelf components give a good starting point for customisation to business needs. Good documentation, whether it is 'how-to', comments on code, or documentation of professional services time. Review collected by and hosted on G2.com.

Built-in Salesforce tools for migrating metadata between organisations is a little limiting. If self-implementing, or intending to continue development long-term, consider investing in a Salesforce DevOps platform alongside it (Gearset, Copado etc.) Review collected by and hosted on G2.com.

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support Review collected by and hosted on G2.com.

Limitations due to the Salesforce core, Data Import Handling challenging Review collected by and hosted on G2.com.

We found in LockBox the good solution to keep track of our samples through a complex workflow. Some functionalities are already good out of the box but the system is highly customisable to fit specific needs. The interface is easy to use. It only requires a little time to understand the data structure and which information is stored where in the system; once that is achieved, everything is very logic.

The design and implementation has been assisted in a very professional and organised way with also a fast response time. Review collected by and hosted on G2.com.

At present time, there is nothing we can complain about our experience with LockBox and ThirdWave. Review collected by and hosted on G2.com.

Sita and Janine were incredibly helpful during our implementation. For the most part, the system is fairly intuitive. We did add a lot of custom features and interactions to make the system functional for us. Review collected by and hosted on G2.com.

When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot of customization. Review collected by and hosted on G2.com.

Outstandingly streamlined workflow with easy configuration and customization, intutuive interface, efficient sample tracking, ease of use and easy integration with other piece of hardware/software.

Very knowledgeable technical support and troubleshooting team that provides a quick workaround for any problems encountered in the workflow. Review collected by and hosted on G2.com.

Certain functionality such as printing labels gets challenging when piece of software aren’t configured properly to work with LockBox on local computers Review collected by and hosted on G2.com.

The system manages data well, and you can customize it to fit your lab's needs. It also works smoothly with other tools, making everything more efficient. Plus, the customer support is top-notch. I highly recommend it for labs looking to improve their workflows.

As a software engineer, I was able to easily configure the system and manage day-to-day operations to ensure the system remained working as intended. I was also able to seamlessly implement external tools that exported additional information into our other software using the system's API. Review collected by and hosted on G2.com.

With the great about of flexibility that lockbox LIMS provides, theres a steeper learning curve for certain advanced functionalities, which could pose a challenge for less tech-savvy team members. While the intuitive interface helps with basic tasks, mastering all aspects of the software may require additional training. Review collected by and hosted on G2.com.

Lockbox LIMS can be easily configured to fit a labs exact needs and the customer support during implementation is fantastic. Compared to competitors, Lockbox's UI is incredibly user friendly and appealing to work with. Review collected by and hosted on G2.com.

There is always a learning curve when using new software, however, Lockbox helps overcome this with their extensive support network including How to videos and knowledge base articles. Review collected by and hosted on G2.com.