The G2 on Lockbox LIMS

Lockbox LIMS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the customizable system of Lockbox LIMS, allowing tailored solutions to meet their specific needs. (7 mentions)

Users value the responsive customer support from Lockbox LIMS, helping resolve issues quickly and effectively. (5 mentions)

Users appreciate the ease of use of Lockbox LIMS, highlighting its user-friendly interface and customizable features. (5 mentions)

Users value the highly customizable features of Lockbox LIMS, enhancing their lab workflow effortlessly and efficiently. (3 mentions)

Users appreciate the implementation ease of Lockbox LIMS, noting intuitive design and strong support during setup. (3 mentions)

Users benefit from the easy configuration and customization of Lockbox LIMS, enhancing their streamlined workflows significantly. (2 mentions)

Users find the limited customization options in Lockbox LIMS restrict their ability to tailor the product effectively. (2 mentions)

Users find the complex navigation challenging due to the numerous settings, making it difficult to fully utilize Lockbox LIMS. (1 mentions)

Users face challenges with customization difficulty in Lockbox LIMS, requiring more adjustments than initially expected. (1 mentions)

Users face challenges in data import handling due to limitations imposed by the Salesforce core integration. (1 mentions)

Users find the difficult learning curve due to numerous settings hinders effective navigation of Lockbox LIMS. (1 mentions)

Top Pros or Advantages of Lockbox LIMS

1. Customization

Users appreciate the customizable system of Lockbox LIMS, allowing tailored solutions to meet their specific needs.

See 7 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

2. Customer Support

Users value the responsive customer support from Lockbox LIMS, helping resolve issues quickly and effectively.

See 5 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you like about Lockbox LIMS?

Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environmen

3. Ease of Use

Users appreciate the ease of use of Lockbox LIMS, highlighting its user-friendly interface and customizable features.

See 5 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

4. Features

Users value the highly customizable features of Lockbox LIMS, enhancing their lab workflow effortlessly and efficiently.

See 3 mentions

See Related User Reviews

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

Melissa V.

Small-Business (50 or fewer emp.)

5.0/5

"Competent, Friendly Team Behind a Great Product"

What do you like about Lockbox LIMS?

It's customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory.

5. Implementation Ease

Users appreciate the implementation ease of Lockbox LIMS, noting intuitive design and strong support during setup.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great implementation experience for a start-up."

What do you like about Lockbox LIMS?

Friendly, knowledgeable, and responsive support. Easy to implement once data model is understood. Making change is simple and safe thanks to multiple

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Highly customisable LIMS"

What do you like about Lockbox LIMS?

We found in LockBox the good solution to keep track of our samples through a complex workflow. Some functionalities are already good out of the box bu

6. Configuration Ease

Users benefit from the easy configuration and customization of Lockbox LIMS, enhancing their streamlined workflows significantly.

See 2 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

Top Cons or Disadvantages of Lockbox LIMS

1. Limited Customization

Users find the limited customization options in Lockbox LIMS restrict their ability to tailor the product effectively.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall, the system is intuitive and customizable."

What do you dislike about Lockbox LIMS?

When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great implementation experience for a start-up."

What do you dislike about Lockbox LIMS?

Built-in Salesforce tools for migrating metadata between organisations is a little limiting. If self-implementing, or intending to continue developmen

2. Complex Navigation

Users find the complex navigation challenging due to the numerous settings, making it difficult to fully utilize Lockbox LIMS.

See 1 mentions

See Related User Reviews

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you dislike about Lockbox LIMS?

I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b

3. Customization Difficulty

Users face challenges with customization difficulty in Lockbox LIMS, requiring more adjustments than initially expected.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall, the system is intuitive and customizable."

What do you dislike about Lockbox LIMS?

When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot

4. Data Management

Users face challenges in data import handling due to limitations imposed by the Salesforce core integration.

See 1 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you dislike about Lockbox LIMS?

Limitations due to the Salesforce core, Data Import Handling challenging

5. Difficult Learning

Users find the difficult learning curve due to numerous settings hinders effective navigation of Lockbox LIMS.

See 1 mentions

See Related User Reviews

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you dislike about Lockbox LIMS?

I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b

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Verified User in Biotechnology

Mid-Market (51-1000 emp.)

11/27/2021

"LIMS Review"

5/5

What do you like best about Lockbox LIMS?

The software is easy to use and intuitive. Our workflow is very complicated and the software was able to handle it. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

The audit trail and e-signature process could be improved. It would be nice if the e-signature process was more seamlessly integrated into the system. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/30/2021

"IGI_Clinical_LIMS"

5/5

What do you like best about Lockbox LIMS?

The automation controller makes each step very simple to navigate. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

I would like to have a direct messaging feature between team members within the LIMS where we could securely discuss patient information.

HIPAA-compliant conversations are difficult to have at the moment. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/6/2021

"COVID testing lab LIMS"

5/5

What do you like best about Lockbox LIMS?

ThirdWave Analytics spun up a COVID testing lab LIMS for us in record time, and has continued to be a valued partner in improving, enhancing, fixing bugs, etc. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Some analyses require a workaround within the LIMS and it is not always intuitive how to do these workarounds. Our ThirdWave Analytics Administrator is always available to assist. Review collected by and hosted on G2.com.

Carina T.

Operations Executive

Mid-Market (51-1000 emp.)

3/10/2021

"Good platform for Lab Inventory"

5/5

What do you like best about Lockbox LIMS?

Smooth experience, good customer service. Lockbox LIMS interface is very user friendly, and customisable to our needs. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Mass items cannot be logged in big numbers and must be created in batches. Review collected by and hosted on G2.com.

Carl S.

ISO Technical Manager

Mid-Market (51-1000 emp.)

2/19/2020

"Great product with great customer service"

5/5

What do you like best about Lockbox LIMS?

I like the customization ability. We modified the platform to accommodate our test subject tracking system which needed to reflect which tests subjects had been before. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

There is a finite upper limit on how much customization can be done. Definitely can work around this with some creativity. Review collected by and hosted on G2.com.

Recommendations to others considering Lockbox LIMS:

Definitely worthwhile. We haven't even gone fully live with all of our plans and Lockbox has been a huge benefit to us. Can't wait to get all the way done! Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

We collect and store subject data, lab equipment calibration records, and are working on our lab inventory system as well as data collection. Implementing Lockbox reduced our subject onboarding time by 50% and reduced documentation problems significantly. The traceability is great. Review collected by and hosted on G2.com.

Larry L.

Medical Laboratory Scientist

Hospital & Health Care

Mid-Market (51-1000 emp.)

9/8/2019

"Lockbox LIMS by Thirdwave: Great LIMS for multi-center NIH funded program projects."

5/5

What do you like best about Lockbox LIMS?

The first strength is the design of the lockbox schema, that covers most of the basic LIMS features required by any laboratory that may need GCLP or GMP level requirements, including database encryption, tracking of sample custody, protocol/SOP management, and implementation of electronic forms and data entry when implementing protocols.

A second and most important strength go this lies is the ability to customize what the LIMS tracks, and share information using collaborative portals, that enable multi-site communications and coordinate data entry and dissemination. Rules and design are configured in the lims using an easy to use desktop like interface, then the same rules are pushed to a portal through the force 'lightning interface'. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

There is nothing I really don't like about the software. However the underlying Force API is a very powerful and has many features, and it would have been useful to have shorter case/article documentation to provide more focused help for the Lockbox Lims application itself for administrator and end users. Since we had started using the Lims, Thirdwave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features. Review collected by and hosted on G2.com.

Recommendations to others considering Lockbox LIMS:

Finally, and what ultimately is responsible for all the functionality, is how the force API was leveraged to design a logically consistent set of LIMS applicable features that provide easy to use desktop like configuration tools so the end user organization. Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

We were trying to solve a communication and coordination between performance centers that are located in different US states, and countries around the world, that are work together as a consortium for NIH and EU funded projects and needed a way to track samples, as well as disseminate sample and project meta-data, and perform management of each program. Review collected by and hosted on G2.com.

Jon H.

Chief Scientific Officer

Biotechnology

Small-Business (50 or fewer emp.)

3/7/2019

"Very user-friendly LIMS"

5/5

What do you like best about Lockbox LIMS?

We like how user friendly it is. We were able to get up and running on Lockbox to track our samples and projects within a few days. The screens are very user friendly. If we have question, they answer it quickly. The software has helped us keep track of our samples and project status. Before we were using Excel. We are a CRO and Lockbox make our projects (samples, results, reports) much more organized. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

When we first started using the software 2 years ago, the box map feature was not as nice as it is now. Now it provide even better features to customize which field can be displayed. We have been too busy to turn on the new feature, but wished we had been trained on it initially because it is a nice way to find samples in boxes. Review collected by and hosted on G2.com.

Recommendations to others considering Lockbox LIMS:

I would suggest reviewing all the features that Lockbox offers and consulting with Thirdwave before starting to use it. We were focused just on sample and project status tracking, but we wish we had taken a wider view of what it can offer. We highly recommend this LIMS to other labs. Easy to use and good support. Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

Managing very important samples and project status in an efficient way with a low cost. Reducing our client's project turn around time. Review collected by and hosted on G2.com.