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G2 recognized Lockbox LIMS
Lockbox LIMS

By Third Wave Analytics

4.9 out of 5 stars
3 star
0%
2 star
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1 star
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How would you rate your experience with Lockbox LIMS?

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Lockbox LIMS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the customizable system of Lockbox LIMS, allowing tailored solutions to meet their specific needs. (7 mentions)
Users value the responsive customer support from Lockbox LIMS, helping resolve issues quickly and effectively. (5 mentions)
Users appreciate the ease of use of Lockbox LIMS, highlighting its user-friendly interface and customizable features. (5 mentions)
Users value the highly customizable features of Lockbox LIMS, enhancing their lab workflow effortlessly and efficiently. (3 mentions)
Users appreciate the implementation ease of Lockbox LIMS, noting intuitive design and strong support during setup. (3 mentions)
Users benefit from the easy configuration and customization of Lockbox LIMS, enhancing their streamlined workflows significantly. (2 mentions)
Users find the limited customization options in Lockbox LIMS restrict their ability to tailor the product effectively. (2 mentions)
Users find the complex navigation challenging due to the numerous settings, making it difficult to fully utilize Lockbox LIMS. (1 mentions)
Users face challenges with customization difficulty in Lockbox LIMS, requiring more adjustments than initially expected. (1 mentions)
Users face challenges in data import handling due to limitations imposed by the Salesforce core integration. (1 mentions)
Users find the difficult learning curve due to numerous settings hinders effective navigation of Lockbox LIMS. (1 mentions)

Top Pros or Advantages of Lockbox LIMS

1. Customization
Users appreciate the customizable system of Lockbox LIMS, allowing tailored solutions to meet their specific needs.
See 7 mentions

See Related User Reviews

JH

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.
TA

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

2. Customer Support
Users value the responsive customer support from Lockbox LIMS, helping resolve issues quickly and effectively.
See 5 mentions

See Related User Reviews

JH

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Lindsay K.
LK

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you like about Lockbox LIMS?

Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environmen

3. Ease of Use
Users appreciate the ease of use of Lockbox LIMS, highlighting its user-friendly interface and customizable features.
See 5 mentions

See Related User Reviews

JH

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.
TA

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

4. Features
Users value the highly customizable features of Lockbox LIMS, enhancing their lab workflow effortlessly and efficiently.
See 3 mentions

See Related User Reviews

Tom A.
TA

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

Melissa V.
MV

Melissa V.

Small-Business (50 or fewer emp.)

5.0/5

"Competent, Friendly Team Behind a Great Product"

What do you like about Lockbox LIMS?

It's customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory.

5. Implementation Ease
Users appreciate the implementation ease of Lockbox LIMS, noting intuitive design and strong support during setup.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great implementation experience for a start-up."

What do you like about Lockbox LIMS?

Friendly, knowledgeable, and responsive support. Easy to implement once data model is understood. Making change is simple and safe thanks to multiple

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Highly customisable LIMS"

What do you like about Lockbox LIMS?

We found in LockBox the good solution to keep track of our samples through a complex workflow. Some functionalities are already good out of the box bu

6. Configuration Ease
Users benefit from the easy configuration and customization of Lockbox LIMS, enhancing their streamlined workflows significantly.
See 2 mentions

See Related User Reviews

JH

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.
TA

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

Top Cons or Disadvantages of Lockbox LIMS

1. Limited Customization
Users find the limited customization options in Lockbox LIMS restrict their ability to tailor the product effectively.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall, the system is intuitive and customizable."

What do you dislike about Lockbox LIMS?

When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great implementation experience for a start-up."

What do you dislike about Lockbox LIMS?

Built-in Salesforce tools for migrating metadata between organisations is a little limiting. If self-implementing, or intending to continue developmen

2. Complex Navigation
Users find the complex navigation challenging due to the numerous settings, making it difficult to fully utilize Lockbox LIMS.
See 1 mentions

See Related User Reviews

Lindsay K.
LK

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you dislike about Lockbox LIMS?

I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b

3. Customization Difficulty
Users face challenges with customization difficulty in Lockbox LIMS, requiring more adjustments than initially expected.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall, the system is intuitive and customizable."

What do you dislike about Lockbox LIMS?

When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot

4. Data Management
Users face challenges in data import handling due to limitations imposed by the Salesforce core integration.
See 1 mentions

See Related User Reviews

JH

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you dislike about Lockbox LIMS?

Limitations due to the Salesforce core, Data Import Handling challenging

5. Difficult Learning
Users find the difficult learning curve due to numerous settings hinders effective navigation of Lockbox LIMS.
See 1 mentions

See Related User Reviews

Lindsay K.
LK

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you dislike about Lockbox LIMS?

I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b

Lockbox LIMS Reviews (37)

Reviews

Lockbox LIMS Reviews (37)

4.9
37 reviews
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Verified User in Biotechnology
AB
Mid-Market (51-1000 emp.)
"LIMS Review"
What do you like best about Lockbox LIMS?

The software is easy to use and intuitive. Our workflow is very complicated and the software was able to handle it. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

The audit trail and e-signature process could be improved. It would be nice if the e-signature process was more seamlessly integrated into the system. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Small-Business (50 or fewer emp.)
"IGI_Clinical_LIMS"
What do you like best about Lockbox LIMS?

The automation controller makes each step very simple to navigate. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

I would like to have a direct messaging feature between team members within the LIMS where we could securely discuss patient information.

HIPAA-compliant conversations are difficult to have at the moment. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Small-Business (50 or fewer emp.)
"COVID testing lab LIMS"
What do you like best about Lockbox LIMS?

ThirdWave Analytics spun up a COVID testing lab LIMS for us in record time, and has continued to be a valued partner in improving, enhancing, fixing bugs, etc. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Some analyses require a workaround within the LIMS and it is not always intuitive how to do these workarounds. Our ThirdWave Analytics Administrator is always available to assist. Review collected by and hosted on G2.com.

CT
Operations Executive
Mid-Market (51-1000 emp.)
"Good platform for Lab Inventory"
What do you like best about Lockbox LIMS?

Smooth experience, good customer service. Lockbox LIMS interface is very user friendly, and customisable to our needs. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Mass items cannot be logged in big numbers and must be created in batches. Review collected by and hosted on G2.com.

Carl S.
CS
ISO Technical Manager
Mid-Market (51-1000 emp.)
"Great product with great customer service"
What do you like best about Lockbox LIMS?

I like the customization ability. We modified the platform to accommodate our test subject tracking system which needed to reflect which tests subjects had been before. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

There is a finite upper limit on how much customization can be done. Definitely can work around this with some creativity. Review collected by and hosted on G2.com.

Larry L.
LL
Medical Laboratory Scientist
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Lockbox LIMS by Thirdwave: Great LIMS for multi-center NIH funded program projects."
What do you like best about Lockbox LIMS?

The first strength is the design of the lockbox schema, that covers most of the basic LIMS features required by any laboratory that may need GCLP or GMP level requirements, including database encryption, tracking of sample custody, protocol/SOP management, and implementation of electronic forms and data entry when implementing protocols.

A second and most important strength go this lies is the ability to customize what the LIMS tracks, and share information using collaborative portals, that enable multi-site communications and coordinate data entry and dissemination. Rules and design are configured in the lims using an easy to use desktop like interface, then the same rules are pushed to a portal through the force 'lightning interface'. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

There is nothing I really don't like about the software. However the underlying Force API is a very powerful and has many features, and it would have been useful to have shorter case/article documentation to provide more focused help for the Lockbox Lims application itself for administrator and end users. Since we had started using the Lims, Thirdwave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features. Review collected by and hosted on G2.com.

Jon H.
JH
Chief Scientific Officer
Biotechnology
Small-Business (50 or fewer emp.)
"Very user-friendly LIMS"
What do you like best about Lockbox LIMS?

We like how user friendly it is. We were able to get up and running on Lockbox to track our samples and projects within a few days. The screens are very user friendly. If we have question, they answer it quickly. The software has helped us keep track of our samples and project status. Before we were using Excel. We are a CRO and Lockbox make our projects (samples, results, reports) much more organized. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

When we first started using the software 2 years ago, the box map feature was not as nice as it is now. Now it provide even better features to customize which field can be displayed. We have been too busy to turn on the new feature, but wished we had been trained on it initially because it is a nice way to find samples in boxes. Review collected by and hosted on G2.com.

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