The G2 on Lockbox LIMS

Lockbox LIMS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the customizable system of Lockbox LIMS, enabling tailored solutions to meet specific business needs. (7 mentions)

Users value the responsive and knowledgeable customer support from Lockbox, enhancing their overall experience and satisfaction. (5 mentions)

Users appreciate the ease of use in Lockbox LIMS, benefiting from its customizable features and user-friendly interface. (5 mentions)

Users enjoy the highly customizable features of Lockbox LIMS, which effortlessly fit into their specific laboratory workflows. (3 mentions)

Users appreciate the ease of implementation with Lockbox LIMS, highlighting its intuitive design and helpful support. (3 mentions)

Users benefit from the easy configuration and customization of Lockbox LIMS, enhancing their streamlined workflows significantly. (2 mentions)

Users find the limited customization of Lockbox LIMS restricts its capabilities and requires additional tools for flexibility. (2 mentions)

Users find the platform's complex navigation challenging due to the multitude of settings, hindering their learning experience. (1 mentions)

Users find the customization difficult, as many features are less advanced than initially promised by ThirdWave. (1 mentions)

Users struggle with data import handling, facing limitations stemming from the Salesforce core integration issues. (1 mentions)

Users find the difficult learning curve challenging due to the numerous settings within Lockbox LIMS, impacting usability. (1 mentions)

Top Pros or Advantages of Lockbox LIMS

1. Customization

Users value the customizable system of Lockbox LIMS, enabling tailored solutions to meet specific business needs.

See 7 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

2. Customer Support

Users value the responsive and knowledgeable customer support from Lockbox, enhancing their overall experience and satisfaction.

See 5 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you like about Lockbox LIMS?

Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environmen

3. Ease of Use

Users appreciate the ease of use in Lockbox LIMS, benefiting from its customizable features and user-friendly interface.

See 5 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

4. Features

Users enjoy the highly customizable features of Lockbox LIMS, which effortlessly fit into their specific laboratory workflows.

See 3 mentions

See Related User Reviews

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

Melissa V.

Small-Business (50 or fewer emp.)

5.0/5

"Competent, Friendly Team Behind a Great Product"

What do you like about Lockbox LIMS?

It's customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory.

5. Implementation Ease

Users appreciate the ease of implementation with Lockbox LIMS, highlighting its intuitive design and helpful support.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great implementation experience for a start-up."

What do you like about Lockbox LIMS?

Friendly, knowledgeable, and responsive support. Easy to implement once data model is understood. Making change is simple and safe thanks to multiple

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Highly customisable LIMS"

What do you like about Lockbox LIMS?

We found in LockBox the good solution to keep track of our samples through a complex workflow. Some functionalities are already good out of the box bu

6. Configuration Ease

Users benefit from the easy configuration and customization of Lockbox LIMS, enhancing their streamlined workflows significantly.

See 2 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you like about Lockbox LIMS?

Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support

Tom A.

Mid-Market (51-1000 emp.)

5.0/5

"Fully cloud based LIMS which is highly configurable, user friendly, and compliant"

What do you like about Lockbox LIMS?

1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured wi

Top Cons or Disadvantages of Lockbox LIMS

1. Limited Customization

Users find the limited customization of Lockbox LIMS restricts its capabilities and requires additional tools for flexibility.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall, the system is intuitive and customizable."

What do you dislike about Lockbox LIMS?

When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great implementation experience for a start-up."

What do you dislike about Lockbox LIMS?

Built-in Salesforce tools for migrating metadata between organisations is a little limiting. If self-implementing, or intending to continue developmen

2. Complex Navigation

Users find the platform's complex navigation challenging due to the multitude of settings, hindering their learning experience.

See 1 mentions

See Related User Reviews

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you dislike about Lockbox LIMS?

I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b

3. Customization Difficulty

Users find the customization difficult, as many features are less advanced than initially promised by ThirdWave.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall, the system is intuitive and customizable."

What do you dislike about Lockbox LIMS?

When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot

4. Data Management

Users struggle with data import handling, facing limitations stemming from the Salesforce core integration issues.

See 1 mentions

See Related User Reviews

Jens H.

Mid-Market (51-1000 emp.)

4.0/5

"Highly customizable, Salesforce based LIMS with modern look and user-friendly access"

What do you dislike about Lockbox LIMS?

Limitations due to the Salesforce core, Data Import Handling challenging

5. Difficult Learning

Users find the difficult learning curve challenging due to the numerous settings within Lockbox LIMS, impacting usability.

See 1 mentions

See Related User Reviews

Lindsay K.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform, awesome customer service"

What do you dislike about Lockbox LIMS?

I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b

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Inbal N.

Laboratory Operations Manager

Small-Business (50 or fewer emp.)

6/29/2023

"Adapting the system to the needs of a unique start-up"

5/5

What do you like best about Lockbox LIMS?

The software is very flexible to the user's needs Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Only 50 records can be seen on the screen at a given time Review collected by and hosted on G2.com.

Kasia S.

Operations Manager

Mid-Market (51-1000 emp.)

4/6/2023

"Very use friendly - Great use for a clinical lab"

5/5

What do you like best about Lockbox LIMS?

I enjoy using Lockbox LIMS. It is simple to use with great administrative features. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Resetting passwords for multiple accounts was challenging. Review collected by and hosted on G2.com.

Claudio F.

Senior Bioinformatician

Small-Business (50 or fewer emp.)

11/8/2022

"High customization with a strong technical support"

4.5/5

What do you like best about Lockbox LIMS?

The system is highly customizable and easy-to-use, with an effective and super-clear web interface. The development of protocols allows one to easily handle repetitive multi-step processes involving an high number of records. Moreover, the Dashboard features offer vast opportunities to monitor the entered data real-time. Technical support is always available to address issues and bring solutions. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Complicated to find downsides... maybe some administrator settings may be difficult to find or modify. However, with enough time and training you can become a master configurator. Review collected by and hosted on G2.com.

Carrianne R.

Lab Manager

Small-Business (50 or fewer emp.)

12/19/2022

"Excellent attention to detail. Diligent accommodation of complex requests."

5/5

What do you like best about Lockbox LIMS?

The customer care we receive for our Lockbox LIMS is above and beyond excellent. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

The platform does not allow things such as copy/pasting to excel. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/9/2022

"Great choice for a lab management system"

5/5

What do you like best about Lockbox LIMS?

The system is highly flexible and user-friendly and you pay only for the features that you need. It was the only solution that we found that was really able to fit all our needs. The Lockbox team is very supportive and professional. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

We are very satisfied with Lockbox and it is hard to find substantial downsides. Some of the advanced setup options and development tools are not intuitive for users without technical background and it might take some time to learn them. Review collected by and hosted on G2.com.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

11/20/2022

"Has all the infrastructure to allow you to be up and running quickly, but is also highly flexible."

5/5

What do you like best about Lockbox LIMS?

It is a platform where you can set your business flow as you wish to operate. It has the baseline requirements for any lab. However, you create your own protocol and procedures, follow up on samples and have salesforce's reporting capabilities, which is an extra strength of the application that you don't see so often in other LIMS applications. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

I would say that more automation of routine lab activities can be implemented. But for now, it seems to be achievable anyway with some time investment. Review collected by and hosted on G2.com.

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

11/10/2022

"Very good"

5/5

What do you like best about Lockbox LIMS?

The LIMS is quite adaptive and covers most of our needs. Lockbox team was accommodating and attentive to our requests which made the process easier. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

The configuration process was not so intuitive initially, but the input from the technical support team of Lockbox helped a lot. Review collected by and hosted on G2.com.

Shana M.

Directer of Clinical Genomics and Operations

Small-Business (50 or fewer emp.)

12/22/2021

"LockBox LIMS saves the day...again"

5/5

What do you like best about Lockbox LIMS?

The system is fully customizable and their engineers do the programming and setup for you. But they have expertise in the field and understand what you are asking! Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Honestly everything I have disliked I have worked with my engineers to fix. If you involve yourself in the improvement of the system it can be quite wonderful Review collected by and hosted on G2.com.

Recommendations to others considering Lockbox LIMS:

Do it! I've reviewed at this point probably all the LIMS company options and wasted way too much money on failed attempts. This is now my second lab build with LockBox. Review collected by and hosted on G2.com.

What problems is Lockbox LIMS solving and how is that benefiting you?

How to manage high throughput clinical testing facility sample management and reporting out into our LIS system with DNA sequencer integrations Review collected by and hosted on G2.com.

Peter L.

Clinical Laboratory Technical Supervisor

Small-Business (50 or fewer emp.)

6/25/2021

"Experience with Third Wave and Lockbox LIMS"

5/5

What do you like best about Lockbox LIMS?

The team at Third Wave is fantastic and goes above and beyond what was expected. There is constant communication and updates between all the teams, and they are really cognizant of what it takes for labs like mine to be successful. From the initial meetings, there is an awareness and understanding from their staff that sets you at ease. The Third Wave staff is extremely helpful with assisting in prioritizing and scheduling the long-term goals we’ve set. Their scope of knowledge and expertise is what sets them apart and I’d highly recommend them.

In our NGS based, esoteric testing, our group from Third Wave really gets into detail on how to integrate the assay with the software. Different calculations and circumstances are part of a clinical laboratory and there is a seamless transition from benchtop to laptop, making it a straightforward and comprehensive part of our lives. They have met and exceeded our needs and wants, we could not be more pleased. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

With customization, it is easy to ask for too much control where it isn't necessary. Review collected by and hosted on G2.com.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

10/24/2021

"Great tool for inventory management!"

4/5

What do you like best about Lockbox LIMS?

The software has a wide range of features that can be customized to suit different lab workflows. Review collected by and hosted on G2.com.

What do you dislike about Lockbox LIMS?

Due to the wide range of features, users might get confused about the necessary steps required for their actions. Thus, it is important for the administrators to enable only the necessary features for the particular groups of users. Review collected by and hosted on G2.com.