--- title: Lockbox LIMS Reviews meta_title: 'Lockbox LIMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 46 reviews by the users' company size, role or industry to find out how Lockbox LIMS works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 46 scale: '5' date_modified: '2026-08-07' parent_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- # Lockbox LIMS Reviews **Vendor:** Third Wave Analytics **Category:** [LIMS Software](https://www.g2.com/categories/lims) **Average Rating:** 4.8/5.0 **Total Reviews:** 46 ## About Lockbox LIMS Lockbox LIMS is a cloud-based laboratory information management system (LIMS) designed to assist users in managing various laboratory processes efficiently. Built on the Salesforce platform, Lockbox LIMS offers a fully customizable and user-friendly interface, making it suitable for a wide range of laboratory environments, including life sciences, biotechnology, research and development (R&D), next-generation sequencing (NGS), and quality control (QC) manufacturing labs. Lockbox LIMS is aimed to assists laboratory professionals and organizations that require a robust system to streamline their workflows and ensure compliance with industry regulations. With thousands of users globally, this application supports critical R&D and production protocols, helping labs maintain high standards of efficiency and accuracy. The versatility of Lockbox LIMS allows it to cater to the unique needs of various laboratory settings, making it an essential tool for those looking to enhance their operational capabilities. Lockbox LIMS features several key modules that facilitate comprehensive laboratory management. These include Sample Management, which allows users to track and manage samples throughout their lifecycle; Lab Supplies & Material Management, which helps in overseeing inventory and procurement processes; Protocol Management, which ensures that laboratory procedures are standardized and followed; and Instrument Management, which aids in the maintenance and calibration of lab equipment. Each module is designed to work seamlessly together, providing a holistic approach to laboratory management. One of the standout aspects of Lockbox LIMS is its integration with the Salesforce platform, which enhances its automation and configurability. This integration allows laboratories to customize workflows, automate routine tasks, and generate reports effortlessly. Additionally, Lockbox LIMS is built to support compliance with critical regulations such as 21 CFR Part 11, CAP/CLIA, HIPAA, and ISO 17025, ensuring that laboratories can operate within the legal frameworks required for their respective industries. Lockbox LIMS offers users the flexibility to access their data from anywhere, promoting collaboration and real-time decision-making. The system's regulatory readiness and user-friendly design make it a valuable asset for laboratories striving to improve their operational efficiency while adhering to strict compliance standards. ## Lockbox LIMS Pros & Cons **What users like:** - Users value the **high configurability** of Lockbox LIMS, enhancing workflows and adapting to evolving project needs effectively. (10 reviews) - Users commend Lockbox LIMS for its **amazing customer support** , highlighting responsiveness and in-depth product knowledge from the team. (8 reviews) - Users appreciate the **flexibility** of Lockbox LIMS, allowing for tailored workflows and easy modifications to meet their needs. (5 reviews) - Users value the **user-friendly interface** of Lockbox LIMS, making it easy to learn and efficient for daily use. (4 reviews) - Users are impressed with the **implementation ease** of Lockbox LIMS, appreciating tailored solutions and responsive support. (4 reviews) - User Interface (4 reviews) - Workflow Management (4 reviews) - Users benefit from the **easy configuration** and customization of Lockbox LIMS, enhancing their streamlined workflows significantly. (3 reviews) - Documentation (3 reviews) - Efficiency (3 reviews) **What users dislike:** - Users feel that **more training is needed** for effective navigation of Lockbox LIMS admin settings and features. (2 reviews) - Users find the **complex navigation** of Lockbox LIMS challenging due to numerous settings and unclear classifications. (1 reviews) - Users often face **customization difficulties** with Lockbox LIMS, finding its capabilities less advanced than expected. (1 reviews) - Users face **challenges with data import handling** in Lockbox LIMS, limited by Salesforce core restrictions. (1 reviews) - Users find the **difficult usability** of Lockbox LIMS particularly challenging during the initial setup process. (1 reviews) - Expertise Required (1 reviews) - Integration Issues (1 reviews) - Inventory Management (1 reviews) - Learning Curve (1 reviews) - Users find **limited customization** options in Lockbox LIMS, which restricts their ability to tailor the system effectively. (1 reviews) ## Lockbox LIMS Reviews ### 1. User-Friendly with a Challenging Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolai L. **Reviewed Date:** February 13, 2026 **What do you like best about Lockbox LIMS?** I like its user-friendly interface. I find it very easy to learn and use. It's straightforward and not confusing, even for new users. **What do you dislike about Lockbox LIMS?** The initial setup of Lockbox LIMS was a lot of work. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS helps me with inventory management, tracking patient samples and reagents, and managing patient and clinician profiles. Its user-friendly interface is straightforward and easy for new users, making it simple to learn and use. ### 2. Customizable LIMS, But Setup is Time-Consuming **Rating:** 4.0/5.0 stars **Reviewed by:** Crimsyn P. | Project Manager II **Reviewed Date:** December 12, 2025 **What do you like best about Lockbox LIMS?** I'm most excited for the customization capabilities of Lockbox LIMS. We're able to customize the system for specific assays and needs for the lab space. The ability to customize systems and workflows for our needs allows us to create systems that work best for our individual labs. **What do you dislike about Lockbox LIMS?** Implementation is a lengthy process. It's been a lot of work for both teams to ensure all requirements were met. **What problems is Lockbox LIMS solving and how is that benefiting you?** I use Lockbox LIMS for submitting and tracking samples, and sending results to customers. It solves my sample tracking problems and allows system customization for specific lab needs. ### 3. Highly customizable, Salesforce based LIMS with modern look and user-friendly access **Rating:** 4.0/5.0 stars **Reviewed by:** Jens H. | Team Leader Sample Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Lockbox LIMS?** Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support **What do you dislike about Lockbox LIMS?** Limitations due to the Salesforce core, Data Import Handling challenging **What problems is Lockbox LIMS solving and how is that benefiting you?** Management of a very large number of different sample types in order to fully track the Sample Life Cycle ### 4. Overall, the system is intuitive and customizable. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Lockbox LIMS?** Sita and Janine were incredibly helpful during our implementation. For the most part, the system is fairly intuitive. We did add a lot of custom features and interactions to make the system functional for us. **What do you dislike about Lockbox LIMS?** When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot of customization. **What problems is Lockbox LIMS solving and how is that benefiting you?** We were able to transition from hard of assay tracking, reagent and equipment capturing to fully electronic. ### 5. Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Flo R. | NGS Applications Specialist and Associate Facilities Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Lockbox LIMS?** Lockbox is highly customizable for our needs. Our lab has unique needs and has adapted our LIMS to allow customers to self-submit all necessary information rather than rely on an accessioning team to capture that information. **What do you dislike about Lockbox LIMS?** Integrating Lockbox into our existing internal tracking system has been a challenge mostly due to the inability to copy and paste to excel directly without workarounds. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox is helping us capture all the information we need from our customers before receiving their samples for processing. It has also allowed us to streamline our billing process and automatically generate quotes cutting out emailing time in half. ### 6. Great tool for inventory management! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2021 **What do you like best about Lockbox LIMS?** The software has a wide range of features that can be customized to suit different lab workflows. **What do you dislike about Lockbox LIMS?** Due to the wide range of features, users might get confused about the necessary steps required for their actions. Thus, it is important for the administrators to enable only the necessary features for the particular groups of users. **What problems is Lockbox LIMS solving and how is that benefiting you?** LockboxLIMS has helped us manage our lab inventory better. It provides a platform for users to input 'in' and 'out' stock and to send alerts for items with low stock. ## Lockbox LIMS Discussions - [What does a LIMS system do?](https://www.g2.com/discussions/what-does-a-lims-system-do) - 1 comment - [What are the components of LIMS?](https://www.g2.com/discussions/what-are-the-components-of-lims) - 1 comment - [View Lockbox LIMS pricing details and edition comparison](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A59%3A57+-0500&secure%5Bsession_id%5D=0ad5846f-ffa5-45df-a9b3-90b2cbeab4ac&secure%5Btoken%5D=d6ef8311e8fa23a1c8bddfcff09ba5603bed1725c31294a6941a33046ec2c278&format=llm_user) ## Lockbox LIMS Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Lockbox LIMS Features **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management - Order Management - Rules-Based Workflow - Configurable Workflow - Decision Support **Resource Management** - Inventory Control - Inventory Management - Health & Safety **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC - Resource Management - Data Storage Management - Compliance Management - Specimen Management - Patient Records Management - Quality Control Management - Lab Order Management **Operations Management** - Records Maintenance - Excel Data Import - User Access Settings **Agentic AI - LIMS** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Third-Party Integrations - Lab Instruments Integration **Additional Functionality** - Electronic Laboratory Notebook - Audit Trail - Document Storage - Data Capture and Transfer - Client Portal - Search/Filter - AI Copilot - Collaboration Tools - Barcode Printing - Reporting/Analytics - Real-Time Reporting - Generative AI - Real-Time Monitoring - Access Controls/Permissions - Data Visualization - Role-Based Permissions - Summary Reports - Activity Dashboard - Customizable Fields - API - EDI - Electronic Signature - HIPAA Compliant - Quality Control - Barcode/Ticket Scanning - Inventory Tracking - Approval Process Control - Certification of Analysis - Secure Data Storage - Quality Assurance - Reporting & Statistics - Data Import/Export - Customizable Reports - Activity Tracking - Compliance Tracking - Barcode Recognition - Barcoding/RFID - Patient Portal - Test Panels - Billing & Invoicing ## Top Lockbox LIMS Alternatives - [LabWare LIMS](https://www.g2.com/products/labware-lims/reviews) - 4.5/5.0 (102 reviews) - [Labguru ELN LIMS](https://www.g2.com/products/labguru-eln-lims/reviews) - 4.6/5.0 (165 reviews) - [QBench](https://www.g2.com/products/qbench/reviews) - 4.6/5.0 (147 reviews)