# Lockbox LIMS Reviews **Vendor:** Third Wave Analytics **Category:** [LIMS Software](https://www.g2.com/categories/lims) **Average Rating:** 4.8/5.0 **Total Reviews:** 46 ## About Lockbox LIMS Lockbox LIMS is a cloud-based laboratory information management system (LIMS) designed to assist users in managing various laboratory processes efficiently. Built on the Salesforce platform, Lockbox LIMS offers a fully customizable and user-friendly interface, making it suitable for a wide range of laboratory environments, including life sciences, biotechnology, research and development (R&D), next-generation sequencing (NGS), and quality control (QC) manufacturing labs. Lockbox LIMS is aimed to assists laboratory professionals and organizations that require a robust system to streamline their workflows and ensure compliance with industry regulations. With thousands of users globally, this application supports critical R&D and production protocols, helping labs maintain high standards of efficiency and accuracy. The versatility of Lockbox LIMS allows it to cater to the unique needs of various laboratory settings, making it an essential tool for those looking to enhance their operational capabilities. Lockbox LIMS features several key modules that facilitate comprehensive laboratory management. These include Sample Management, which allows users to track and manage samples throughout their lifecycle; Lab Supplies & Material Management, which helps in overseeing inventory and procurement processes; Protocol Management, which ensures that laboratory procedures are standardized and followed; and Instrument Management, which aids in the maintenance and calibration of lab equipment. Each module is designed to work seamlessly together, providing a holistic approach to laboratory management. One of the standout aspects of Lockbox LIMS is its integration with the Salesforce platform, which enhances its automation and configurability. This integration allows laboratories to customize workflows, automate routine tasks, and generate reports effortlessly. Additionally, Lockbox LIMS is built to support compliance with critical regulations such as 21 CFR Part 11, CAP/CLIA, HIPAA, and ISO 17025, ensuring that laboratories can operate within the legal frameworks required for their respective industries. Lockbox LIMS offers users the flexibility to access their data from anywhere, promoting collaboration and real-time decision-making. The system's regulatory readiness and user-friendly design make it a valuable asset for laboratories striving to improve their operational efficiency while adhering to strict compliance standards. ## Lockbox LIMS Pros & Cons **What users like:** - Users love the **customizable features** of Lockbox LIMS, which enhance flexibility and ease of administration in laboratories. (12 reviews) - Users value the **responsive customer support** of Lockbox LIMS, ensuring timely assistance and effective issue resolution. (9 reviews) - Users find Lockbox LIMS to be **user-friendly** , with customizable features and excellent support enhancing their laboratory experience. (6 reviews) - Users value the **flexibility** of Lockbox LIMS, enabling tailored workflows that adapt seamlessly to evolving operational needs. (5 reviews) - Users commend the **implementation ease** of Lockbox LIMS, appreciating the responsive support and tailored configurations from TWA. (5 reviews) - Users benefit from the **easy configuration** and customization of Lockbox LIMS, enhancing their streamlined workflows significantly. (4 reviews) - User Interface (4 reviews) - Workflow Management (4 reviews) - Documentation (3 reviews) - Efficiency (3 reviews) **What users dislike:** - Users find **limited customization options** in Lockbox LIMS, leading to disappointment in expected functionalities. (2 reviews) - Users note that **extensive training is needed** for effective admin navigation due to numerous settings and complexities. (2 reviews) - Users find the **complex navigation** and numerous settings of Lockbox LIMS challenging, hindering effective platform use. (1 reviews) - Users find the **customization difficulty** of Lockbox LIMS challenging, needing more options than originally anticipated. (1 reviews) - Users face **data import handling challenges** due to limitations imposed by the Salesforce core in Lockbox LIMS. (1 reviews) - Difficult Usability (1 reviews) - Expertise Required (1 reviews) - Integration Issues (1 reviews) - Inventory Management (1 reviews) - Learning Curve (1 reviews) ## Lockbox LIMS Reviews ### 1. Great platform, awesome customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay K. | Clinical Laboratory General Supervisor, Privacy Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Lockbox LIMS?** Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environment. Training our team has been straightforward, with most parts of the workflow mastered in a few training sessions, and if there are issues or we have questions, Janine and Sita are quick to reply and help us resolve the issue. An update (17-Feb-2026): we have gone through several system updates, including a full version update, and Lockbox continues to meet our needs. These updates have been relatively easy to implement around the existing workflows, with a minimum of stress. Over the years our partnership has become even more one of collaboration rather than a service as they have shared more knowledge of the inner workings of Lockbox, and I have really appreciated the opportunity to actively participate in improvement efforts. The team uses Lockbox every day to document what work has been or will be done, and what results need to be reported. This gives high visibility to the entire team as to what our current capacity is to start new projects, as well as monitoring throughput. Lockbox has become essential to routine operations, and continues to evolve as our workflows change. **What do you dislike about Lockbox LIMS?** I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but because there are so many settings it can be difficult to navigate. An update (17-Feb-2026): The issues reporting system gives control to the user in classifying what type of issue a problem is, and this has led to some confusion on what is classified as tech support, and what would be considered a new feature requiring additional funding. This can be a challenge when working with limited budgets to maintain visibility. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox is the first LIS we have used for our workflow; before that we were creating paper reports, with no way to track changes or audit historical tests. Having Lockbox means that we can ensure that we are reporting the right results on the right patient, track what samples are in our queue and what stage they are at, and upload our results after testing is complete; no more manual entry! ### 2. Inventory & Sample Tracking Made Easy—with Helpful Built-In Calculations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Lockbox LIMS?** I think inventory management and sample tracking is most helpful. Additionally, having the software perform calculations for you is a major bonus. **What do you dislike about Lockbox LIMS?** I haven't actually used the system in my daily work but there are a few things that I think could trip someone up. Not easily being able to go back to the previous procedure when executing a protocol is irritating. It requires you to click out and select again the procedure you want to review. Not having timers integrated into the procedures is a hindrance when so much of science requires timing. Having 6 options that have to do with saving, completing, and exiting a procedure is too many. Refining that would be helpful. **What problems is Lockbox LIMS solving and how is that benefiting you?** Organization and inventory management ### 3. Highly Customizable and Efficient with ThirdWave **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Lockbox LIMS?** It’s highly customizable, and ThirdWave is great to work with. Integrating it with other software is doable and makes our job more efficient **What do you dislike about Lockbox LIMS?** There are a few things that aren’t doable or are restricted, and some tasks still have to be done manually. That’s okay with me, though. **What problems is Lockbox LIMS solving and how is that benefiting you?** It allows us to keep all patient and clinic information in one place. This also helps us stay audit-ready, since we can automate our reports and don’t need to rely on countless spreadsheets. Overall, it helps us do our job better. ### 4. Seamless Data Management and Outstanding Support with Lockbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Lockbox LIMS?** Lockbox has proven to be a highly convenient tool for our team, enabling us to transition from physical data collection to an online interface. This shift has not only improved our data integrity but also made data analysis more efficient. Our use case for Lockbox is quite specialized, and the team at Third Wave Analytics (TWA) developed a custom system tailored to our requirements that was straightforward to implement. We have consistently found the TWA team to be both effective and responsive when it comes to customer support. Lockbox is now an essential tool that we use daily across several departments. Thanks to the comprehensive documentation and support provided by TWA, we feel confident in using and updating the system. **What do you dislike about Lockbox LIMS?** At present, we have not encountered any issues with Lockbox LIMS. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox is helping our lab convert from a traditionally paper based data collection system to a more robust digital database. ### 5. Streamlined Our Lab Operations with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Claire H. | Director of Bauer Core Facilities **Reviewed Date:** December 15, 2025 **What do you like best about Lockbox LIMS?** I am immensely impressed with the implementation process of Lockbox LIMS by Third Wave Analytics. The engineers listened to our needs and offered ways to streamline our process, building a system to our requirements and modifying it quickly upon request. They utilized their expertise to create a configured system that works even better than what we initially requested. Lockbox LIMS meets our current needs and is designed to adapt to our evolving needs in the future. The TWA team was clear about system needs, flexible in design, and responsive to requests. They also helped us think through our needs to design a smooth workflow during the setup, making the time spent worthwhile. **What do you dislike about Lockbox LIMS?** No dislikes. **What problems is Lockbox LIMS solving and how is that benefiting you?** I use Lockbox LIMS for generating quotes, managing sample submission, workflow tracking, and invoicing. It consolidates older systems into one simple platform, reducing manual input and upgrade difficulties. ### 6. Support for the functional sample management project lead **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Lockbox LIMS?** What I like best about Lockbox LIMS is its effortless end‑to‑end sample tracking. The interface is clean and highly configurable and automation rules reduce manual work and support compliance. Very important is the Team TWA: their responsiveness, deep product knowledge, and proactive problem‑solving made working with them smooth and kept our workflows running reliably and were key to the projects success . They’re collaborative, fast, and genuinely invested in helping us getting the best options possible. **What do you dislike about Lockbox LIMS?** Built on Salesforce: in certain system landscapes this can introduce constraints around integration architecture and the need for Salesforce‑specific admin/development skills. **What problems is Lockbox LIMS solving and how is that benefiting you?** Higher data quality and traceability via clear audit trails, role-based permissions, and standardized workflows. Fewer manual entries and handoffs reduce errors, rework, and back-and-forth. Real-time transparency for internal teams and sponsors through dashboards and reports. Better sample and inventory management (stock control, location tracking, temperature-sensitive flows). Simple device and third-party system integration via API brings instrument data in without copy-and-paste. Compliance support for IVD/ISO 13485 through complete documentation and controlled access. ### 7. Consistently Competent, Friendly Team Behind a Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa V. | Director, Clinical Lab Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Lockbox LIMS?** Its customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory. Update: We’ve expanded our use of Lockbox LIMS and it has again proven to be an invaluable tool for managing samples. The team, especially Janine, has always been very responsive and helpful whenever we have any issues or need to understand certain functions. **What do you dislike about Lockbox LIMS?** There is nothing I dislike about Lockbox LIMS. **What problems is Lockbox LIMS solving and how is that benefiting you?** It has helped track our workflow and inventory. ### 8. Rich in features, great flexibility and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Lockbox LIMS?** Lockbox LIMS offers a complex solution for genomics laboratories. The system architecture captures standard laboratory workflows well. Build on Salesforce platform, it delivers exceptional flexibility and integration capabilities, allowing for deep customization to meet unique laboratory requirements. The support team is incredibly responsive and helpful, providing us with invaluable assistance across a wide variety of issues, from everyday user to complex developer issues. **What do you dislike about Lockbox LIMS?** Documentation is at times complicated which prolongs implementation of custom behaviour. The answers to the problems usually are in the documentation, but it's hard to find them. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox has greatly helped to ensure data consistency throughout laboratory workflow. The ability to track and provide evidence for every step is crucial to ensure its proper analysis and audit. Moving to a single-database environment has mitigated the inconsistencies and problems that come with managing a multiple spreadsheets. ### 9. User-Friendly with a Challenging Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolai L. **Reviewed Date:** February 13, 2026 **What do you like best about Lockbox LIMS?** I like its user-friendly interface. I find it very easy to learn and use. It's straightforward and not confusing, even for new users. **What do you dislike about Lockbox LIMS?** The initial setup of Lockbox LIMS was a lot of work. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS helps me with inventory management, tracking patient samples and reagents, and managing patient and clinician profiles. Its user-friendly interface is straightforward and easy for new users, making it simple to learn and use. ### 10. Customizable LIMS, But Setup is Time-Consuming **Rating:** 4.0/5.0 stars **Reviewed by:** Crimsyn P. | Project Manager II **Reviewed Date:** December 12, 2025 **What do you like best about Lockbox LIMS?** I'm most excited for the customization capabilities of Lockbox LIMS. We're able to customize the system for specific assays and needs for the lab space. The ability to customize systems and workflows for our needs allows us to create systems that work best for our individual labs. **What do you dislike about Lockbox LIMS?** Implementation is a lengthy process. It's been a lot of work for both teams to ensure all requirements were met. **What problems is Lockbox LIMS solving and how is that benefiting you?** I use Lockbox LIMS for submitting and tracking samples, and sending results to customers. It solves my sample tracking problems and allows system customization for specific lab needs. ### 11. Robust, Highly Configurable Software with Amazing Developer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ismail A. | Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lockbox LIMS?** The robustness of the software and the configurability. The support received from the developers are also amazing. **What do you dislike about Lockbox LIMS?** Nothing really. There are some pain points but they are more related to Salesforce. **What problems is Lockbox LIMS solving and how is that benefiting you?** It gives us a full LIMS system that perfectly integrates with our lab. ### 12. Fully cloud based LIMS which is highly configurable, user friendly, and compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Tom A. | Executive Director, Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Lockbox LIMS?** 1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured without requiring programming. 3. If needed it is possible to create custom objects, extensions, and integration to other systems. 4. User experience is very friendly. 5. Full audit trail and complies with 21 CFR Part 11. 6. Excellent professional services and support. **What do you dislike about Lockbox LIMS?** Nothing to dislike, but it would be nice if they offered more QMS related modules in the future. **What problems is Lockbox LIMS solving and how is that benefiting you?** Needed a compliant LIMS for DNA sample tracking and testing which could be supported by small IT team. ### 13. Lockbox LIMS makes project management easy **Rating:** 5.0/5.0 stars **Reviewed by:** Lina M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Lockbox LIMS?** 1: Kanban project board 1.1: The support team (aka Linda and Loren, and how quickly they get back to us) 2: Project completed animation 3: Plate Map 4: We can create protocols and workflows easily - no developers' time needed 5: It is a very flexible system that can be easily amended **What do you dislike about Lockbox LIMS?** There is nothing to dislake: because when there is something we are not happy about within the Lockbox, the support team can change it, give us a workaround tip, or advise us on how to amend it. **What problems is Lockbox LIMS solving and how is that benefiting you?** project traking is much easear then ever before ### 14. A great implementation experience for a start-up. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Lockbox LIMS?** Friendly, knowledgeable, and responsive support. Easy to implement once data model is understood. Making change is simple and safe thanks to multiple environments for development and testing. Customisation is reasonably straightforward with a low/no code interface. Can also customise more in depth with the code interface. Off-the-shelf components give a good starting point for customisation to business needs. Good documentation, whether it is 'how-to', comments on code, or documentation of professional services time. **What do you dislike about Lockbox LIMS?** Built-in Salesforce tools for migrating metadata between organisations is a little limiting. If self-implementing, or intending to continue development long-term, consider investing in a Salesforce DevOps platform alongside it (Gearset, Copado etc.) **What problems is Lockbox LIMS solving and how is that benefiting you?** Sample tracking, reagent lots tracking, sample sheet generation for NGS ### 15. Highly customizable, Salesforce based LIMS with modern look and user-friendly access **Rating:** 4.0/5.0 stars **Reviewed by:** Jens H. | Team Leader Sample Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Lockbox LIMS?** Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support **What do you dislike about Lockbox LIMS?** Limitations due to the Salesforce core, Data Import Handling challenging **What problems is Lockbox LIMS solving and how is that benefiting you?** Management of a very large number of different sample types in order to fully track the Sample Life Cycle ### 16. Highly customisable LIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Lockbox LIMS?** We found in LockBox the good solution to keep track of our samples through a complex workflow. Some functionalities are already good out of the box but the system is highly customisable to fit specific needs. The interface is easy to use. It only requires a little time to understand the data structure and which information is stored where in the system; once that is achieved, everything is very logic. The design and implementation has been assisted in a very professional and organised way with also a fast response time. **What do you dislike about Lockbox LIMS?** At present time, there is nothing we can complain about our experience with LockBox and ThirdWave. **What problems is Lockbox LIMS solving and how is that benefiting you?** Centralised samples management with all details available in one unique environment accessible by multiple users at the same time. ### 17. Overall, the system is intuitive and customizable. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Lockbox LIMS?** Sita and Janine were incredibly helpful during our implementation. For the most part, the system is fairly intuitive. We did add a lot of custom features and interactions to make the system functional for us. **What do you dislike about Lockbox LIMS?** When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot of customization. **What problems is Lockbox LIMS solving and how is that benefiting you?** We were able to transition from hard of assay tracking, reagent and equipment capturing to fully electronic. ### 18. One stop for all LIMS related needs of the clinical lab **Rating:** 5.0/5.0 stars **Reviewed by:** Devang T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Lockbox LIMS?** Outstandingly streamlined workflow with easy configuration and customization, intutuive interface, efficient sample tracking, ease of use and easy integration with other piece of hardware/software. Very knowledgeable technical support and troubleshooting team that provides a quick workaround for any problems encountered in the workflow. **What do you dislike about Lockbox LIMS?** Certain functionality such as printing labels gets challenging when piece of software aren’t configured properly to work with LockBox on local computers **What problems is Lockbox LIMS solving and how is that benefiting you?** LockBox helps our laboratory with the efficient sample tracking and management while enhancing accuracy and improving overall productivity in the laboratory. Some of the Plate processing features such as, sample associations and calculations along with traceability across different matrices makes it easier to keep track of sample progress and statuses. LockBox helps with compliances to the government regulation for LIMS system and also provides updates and resources with LockBox knowledge base. ### 19. Great LIMS system with flexibility and scalability in mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2023 **What do you like best about Lockbox LIMS?** The system manages data well, and you can customize it to fit your lab's needs. It also works smoothly with other tools, making everything more efficient. Plus, the customer support is top-notch. I highly recommend it for labs looking to improve their workflows. As a software engineer, I was able to easily configure the system and manage day-to-day operations to ensure the system remained working as intended. I was also able to seamlessly implement external tools that exported additional information into our other software using the system's API. **What do you dislike about Lockbox LIMS?** With the great about of flexibility that lockbox LIMS provides, theres a steeper learning curve for certain advanced functionalities, which could pose a challenge for less tech-savvy team members. While the intuitive interface helps with basic tasks, mastering all aspects of the software may require additional training. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox provided the framework and tools required to build out a system to keep track of our laboratory and ensure we are within CLIA standards ### 20. Lockbox LIMS - A user friendly and configurable LIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Lockbox LIMS?** Lockbox LIMS can be easily configured to fit a labs exact needs and the customer support during implementation is fantastic. Compared to competitors, Lockbox's UI is incredibly user friendly and appealing to work with. **What do you dislike about Lockbox LIMS?** There is always a learning curve when using new software, however, Lockbox helps overcome this with their extensive support network including How to videos and knowledge base articles. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS helps standardize a labs workflow and processes, organize a labs samples and inventory, and centralize all the data and information flowing throughout the lab. This helps make the lab run smoothly and efficiently. ### 21. An easy-to-use LIMS for a Gene Therapy laboratory **Rating:** 5.0/5.0 stars **Reviewed by:** Laura A. | MS&T Downstream Lead Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Lockbox LIMS?** Lockbox LIMS helps my team understand real-time inventory in one central browser location. The upsides to using Lockbox LIMS are numerous: It works for consumable and sample inventories alike, the entire system is fully customizable for a company's specific requirements, and the interface has great visual drag-and-drop functionality. The dashboard reporting gives managers insights into metrics in real-time. With the help of Lockbox's responsive Implementation Team, the Lockbox LIMS system was up and running in no time, which is critical for the gene therapy industry. Overall we're extremely happy with Lockbox LIMS, and would recommend it to other laboratories. **What do you dislike about Lockbox LIMS?** We don't have an established connection to other electronic databases currently, so it is standalone use, but we know future integrations are possible using the Lockbox APIs. **What problems is Lockbox LIMS solving and how is that benefiting you?** Already the Lockbox LIMS system has given us the ability to extend the scope of experiments and beat timelines by easily putting together and reporting on inventories. Understanding our laboratory inventory in real-time also helps us meet our budget by reducing over-spending and over-stocking. Prior to implementing Lockbox LIMS, we had no verified inventory system and used on-site resources inefficiently while tracking down materials. The electronic inventory solution of Lockbox LIMS gave the team time back to perform the experiments needed to advance the gene therapy industry. ### 22. Perfect LIMs software for a developing clinical laboratory **Rating:** 5.0/5.0 stars **Reviewed by:** Katarina A. | Quality Assurance Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Lockbox LIMS?** Helped us evolve from a research only testing lab into a clinical testing lab easily and cost effectively. As we needed additional functionality, the lockbox team was able to implement the modules needed within a matter of weeks. This included clinical report PDF generation, full end-to-end tracking and auditing of sample inventory, and onboarding our growing team very easily. **What do you dislike about Lockbox LIMS?** There are a lot of functionality lockbox has to offer, so at times it was difficult trying to understand how all of the different features worked. However, the lockbox support team was always there to assist us and provided great documentation and training as needed. **What problems is Lockbox LIMS solving and how is that benefiting you?** As the QA supervisor, lockbox provided compliance for our laboratory with the CLIA/CAP/NYS requirements that we needed to abide by. ### 23. Great Clinical Lab LIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Mary H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Lockbox LIMS?** Very Customizable, several ways to do the same thing makes it user friendly and intuitive, deep divers can fine tune functionality **What do you dislike about Lockbox LIMS?** Multiple ways to do the same thing make it difficult to standardize processes. Rapid deployment made it difficult to keep up with the significant training and customizing needed to make it easy for entry-level users. **What problems is Lockbox LIMS solving and how is that benefiting you?** We used Lockbox for rapid deployment of a CLIA Compliant flexible LIMS system for several Clinical labs. Lockbox was excellent because the support and platform was quickly customizable with our rapid growth. ### 24. Great system for clinical labs **Rating:** 5.0/5.0 stars **Reviewed by:** Sepideh N. | Laboratory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Lockbox LIMS?** Lockbox was an easy tool and system to use. Coming from the research background into clinical, it was easy to understand how to use the system efficiently. **What do you dislike about Lockbox LIMS?** Over the 6 years of using the lockbox system, due to the availability of multiple modules, i sometimes had a hard time having access to what I needed. **What problems is Lockbox LIMS solving and how is that benefiting you?** With the high demand around our business for clinical testing, we were looking for a system that was already set up and easy to use, and lockbox provided that for us. ### 25. Great LIMS for Biotech Start-up **Rating:** 4.5/5.0 stars **Reviewed by:** Colleen O. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Lockbox LIMS?** Very easy to configure and great user interface; Module purchases as needed; Interfaces easily with our Gmail and Calendar; Easy to set-up patient barcode and description labels; Great at tracking sample locations; Knowledgeable team both in laboratory and LIMS systems. **What do you dislike about Lockbox LIMS?** Lockbox was easy to self-configure, but it took us some time to understand the consequences. Sometimes we felt like there were so many possibilities to configure that we were not always to stay focused on the task at hand. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox helped us meet government regulations by digitizing all of our data and protocols. Also, gives us chain of custody for our samples which is very important in our business. Allows us to collect all lab and patient clinic data in one place so we can run efficient reports, especially financial reports. ### 26. Lockbox unified all of our groups into a centralized resource for our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Lockbox LIMS?** Our groups are all quite different. The adaptability of Lockbox to design different forms with different workflows made it a great system for all of our groups. **What do you dislike about Lockbox LIMS?** Because the system is closed source, you cannot build out new forms and functions independently but rather need to go back to the company for those types of changes. I also wish building out a table within a form was an easier task. **What problems is Lockbox LIMS solving and how is that benefiting you?** We had a bunch of groups that essentially operated independently. Lockbox put all of these groups together, making it easier to service our customers from one centralized system. Additionally, the use of Lockbox reporting makes it easier to present our use case and company benefit to executives. ### 27. Great LIMS application for sample testing and management. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Lockbox LIMS?** The two-factor authentication feature was a bonus to have to keep our information secure. The customer service was outstanding when any issues arose. It was also easy to navigate with options to personalize for use on laboratory needs. **What do you dislike about Lockbox LIMS?** When trying to add a reviewer in a custom section, was difficult. It wasn't as intuitive as other parts of the application. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS has helped personalize sections based on our laboratory needs. ### 28. Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Flo R. | NGS Applications Specialist and Associate Facilities Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Lockbox LIMS?** Lockbox is highly customizable for our needs. Our lab has unique needs and has adapted our LIMS to allow customers to self-submit all necessary information rather than rely on an accessioning team to capture that information. **What do you dislike about Lockbox LIMS?** Integrating Lockbox into our existing internal tracking system has been a challenge mostly due to the inability to copy and paste to excel directly without workarounds. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox is helping us capture all the information we need from our customers before receiving their samples for processing. It has also allowed us to streamline our billing process and automatically generate quotes cutting out emailing time in half. ### 29. Lockbox is a great LIMS solution, especially for resource-limited labs **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn F. | Laboratory Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Lockbox LIMS?** Lockbox is highly customizable which is necessary for us as we are running both commercial kits and LDTs. The customer support is amazing, very friendly and prompt. Lockbox is also very affordable, which is good for small labs like us that need a proper LIMS but don't have the budget or staff resources to implement and maintain the systems used in large labs and hospitals. **What do you dislike about Lockbox LIMS?** The learning curve for interacting with the LIMS programatically is pretty steep **What problems is Lockbox LIMS solving and how is that benefiting you?** We needed to implement a custom solution quickly and affordably and Lockbox had us up and running pretty fast. We've been able to introduce changes when we find we need them so the system is growing as we grow our business. Because Lockbox runs off the Salesforce platform, most (if not all) of the needs for disaster recovery, security, backups, etc. were already solved and documented. The team handling our implementation is very knowledgeable pathology testing procedures and the need for confidentiality and traceability so it was easy to describe what we needed and have it implemented quickly. ### 30. Adapting the system to the needs of a unique start-up **Rating:** 5.0/5.0 stars **Reviewed by:** Inbal N. | Laboratory Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Lockbox LIMS?** The software is very flexible to the user's needs **What do you dislike about Lockbox LIMS?** Only 50 records can be seen on the screen at a given time **What problems is Lockbox LIMS solving and how is that benefiting you?** Saving all data, cross-referencing data and analyzing information. Later, the production of clinical test results ### 31. Very use friendly - Great use for a clinical lab **Rating:** 5.0/5.0 stars **Reviewed by:** Kasia S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Lockbox LIMS?** I enjoy using Lockbox LIMS. It is simple to use with great administrative features. **What do you dislike about Lockbox LIMS?** Resetting passwords for multiple accounts was challenging. **What problems is Lockbox LIMS solving and how is that benefiting you?** Creating an electronic version of reporting pre-analytical issues. This allowed our quality team to pull data when needed. ### 32. High customization with a strong technical support **Rating:** 4.5/5.0 stars **Reviewed by:** Claudio F. | Senior Bioinformatician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Lockbox LIMS?** The system is highly customizable and easy-to-use, with an effective and super-clear web interface. The development of protocols allows one to easily handle repetitive multi-step processes involving an high number of records. Moreover, the Dashboard features offer vast opportunities to monitor the entered data real-time. Technical support is always available to address issues and bring solutions. **What do you dislike about Lockbox LIMS?** Complicated to find downsides... maybe some administrator settings may be difficult to find or modify. However, with enough time and training you can become a master configurator. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS supports the sample management of our laboratories, offering a shared resource that allows all team subdivisions to track samples along the entire workflow. ### 33. Excellent attention to detail. Diligent accommodation of complex requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Carrianne R. | Lab Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Lockbox LIMS?** The customer care we receive for our Lockbox LIMS is above and beyond excellent. **What do you dislike about Lockbox LIMS?** The platform does not allow things such as copy/pasting to excel. **What problems is Lockbox LIMS solving and how is that benefiting you?** Our LIMS has reduced our time spent on data entry. It ensures that all pertinent information is included in each submission. This also reduces time spent emailing back and forth for both our users and us. ### 34. Great choice for a lab management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Lockbox LIMS?** The system is highly flexible and user-friendly and you pay only for the features that you need. It was the only solution that we found that was really able to fit all our needs. The Lockbox team is very supportive and professional. **What do you dislike about Lockbox LIMS?** We are very satisfied with Lockbox and it is hard to find substantial downsides. Some of the advanced setup options and development tools are not intuitive for users without technical background and it might take some time to learn them. **What problems is Lockbox LIMS solving and how is that benefiting you?** We use Lockbox LIMS to document our experiments and biological samples and to manage storage, supplies, and orders. All our data is perfectly organized, backed up, and accessible. ### 35. Has all the infrastructure to allow you to be up and running quickly, but is also highly flexible. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Lockbox LIMS?** It is a platform where you can set your business flow as you wish to operate. It has the baseline requirements for any lab. However, you create your own protocol and procedures, follow up on samples and have salesforce's reporting capabilities, which is an extra strength of the application that you don't see so often in other LIMS applications. **What do you dislike about Lockbox LIMS?** I would say that more automation of routine lab activities can be implemented. But for now, it seems to be achievable anyway with some time investment. **What problems is Lockbox LIMS solving and how is that benefiting you?** As an evolving lab, the application provides us the confidence that we can grow, change our processes and perform changes frequently but still comply with all regulatory requirements of change management, this is a critical factor for our company. ### 36. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Lockbox LIMS?** The LIMS is quite adaptive and covers most of our needs. Lockbox team was accommodating and attentive to our requests which made the process easier. **What do you dislike about Lockbox LIMS?** The configuration process was not so intuitive initially, but the input from the technical support team of Lockbox helped a lot. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lab protocol documentation as well as manegment of inventory stocks and clinical samples. ### 37. LockBox LIMS saves the day...again **Rating:** 5.0/5.0 stars **Reviewed by:** Shana M. | Directer of Clinical Genomics and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Lockbox LIMS?** The system is fully customizable and their engineers do the programming and setup for you. But they have expertise in the field and understand what you are asking! **What do you dislike about Lockbox LIMS?** Honestly everything I have disliked I have worked with my engineers to fix. If you involve yourself in the improvement of the system it can be quite wonderful **Recommendations to others considering Lockbox LIMS:** Do it! I've reviewed at this point probably all the LIMS company options and wasted way too much money on failed attempts. This is now my second lab build with LockBox. **What problems is Lockbox LIMS solving and how is that benefiting you?** How to manage high throughput clinical testing facility sample management and reporting out into our LIS system with DNA sequencer integrations ### 38. Experience with Third Wave and Lockbox LIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Clinical Laboratory Technical Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Lockbox LIMS?** The team at Third Wave is fantastic and goes above and beyond what was expected. There is constant communication and updates between all the teams, and they are really cognizant of what it takes for labs like mine to be successful. From the initial meetings, there is an awareness and understanding from their staff that sets you at ease. The Third Wave staff is extremely helpful with assisting in prioritizing and scheduling the long-term goals we’ve set. Their scope of knowledge and expertise is what sets them apart and I’d highly recommend them. In our NGS based, esoteric testing, our group from Third Wave really gets into detail on how to integrate the assay with the software. Different calculations and circumstances are part of a clinical laboratory and there is a seamless transition from benchtop to laptop, making it a straightforward and comprehensive part of our lives. They have met and exceeded our needs and wants, we could not be more pleased. **What do you dislike about Lockbox LIMS?** With customization, it is easy to ask for too much control where it isn't necessary. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS will be helping our assay workflow and our inventory management. It is easier to navigate and customize to our internal needs and is extremely helpful in auditing and tracking. ### 39. Great tool for inventory management! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2021 **What do you like best about Lockbox LIMS?** The software has a wide range of features that can be customized to suit different lab workflows. **What do you dislike about Lockbox LIMS?** Due to the wide range of features, users might get confused about the necessary steps required for their actions. Thus, it is important for the administrators to enable only the necessary features for the particular groups of users. **What problems is Lockbox LIMS solving and how is that benefiting you?** LockboxLIMS has helped us manage our lab inventory better. It provides a platform for users to input 'in' and 'out' stock and to send alerts for items with low stock. ### 40. LIMS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2021 **What do you like best about Lockbox LIMS?** The software is easy to use and intuitive. Our workflow is very complicated and the software was able to handle it. **What do you dislike about Lockbox LIMS?** The audit trail and e-signature process could be improved. It would be nice if the e-signature process was more seamlessly integrated into the system. **What problems is Lockbox LIMS solving and how is that benefiting you?** We wanted to leave the paper process of documenting the QC test execution. This system will allow us to save time. ### 41. IGI_Clinical_LIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Lockbox LIMS?** The automation controller makes each step very simple to navigate. **What do you dislike about Lockbox LIMS?** I would like to have a direct messaging feature between team members within the LIMS where we could securely discuss patient information. HIPAA-compliant conversations are difficult to have at the moment. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS provides us the ability to track the status of clinical samples through several steps, with multiple people involved. We can see when samples were submitted, by whom, how they were received, when they were tested, what the results were, and how they were reported. ### 42. COVID testing lab LIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Lockbox LIMS?** ThirdWave Analytics spun up a COVID testing lab LIMS for us in record time, and has continued to be a valued partner in improving, enhancing, fixing bugs, etc. **What do you dislike about Lockbox LIMS?** Some analyses require a workaround within the LIMS and it is not always intuitive how to do these workarounds. Our ThirdWave Analytics Administrator is always available to assist. **What problems is Lockbox LIMS solving and how is that benefiting you?** Sample management, protocol tracking, result logic and flows, document control, HIPAA security, physician portal ### 43. Good platform for Lab Inventory **Rating:** 5.0/5.0 stars **Reviewed by:** Carina T. | Operations Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Lockbox LIMS?** Smooth experience, good customer service. Lockbox LIMS interface is very user friendly, and customisable to our needs. **What do you dislike about Lockbox LIMS?** Mass items cannot be logged in big numbers and must be created in batches. **What problems is Lockbox LIMS solving and how is that benefiting you?** Easier to keep track of inventory items and checking of current stock. Helps in providing information when requiring order and stocktake. ### 44. Great product with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Carl S. | ISO Technical Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Lockbox LIMS?** I like the customization ability. We modified the platform to accommodate our test subject tracking system which needed to reflect which tests subjects had been before. **What do you dislike about Lockbox LIMS?** There is a finite upper limit on how much customization can be done. Definitely can work around this with some creativity. **Recommendations to others considering Lockbox LIMS:** Definitely worthwhile. We haven't even gone fully live with all of our plans and Lockbox has been a huge benefit to us. Can't wait to get all the way done! **What problems is Lockbox LIMS solving and how is that benefiting you?** We collect and store subject data, lab equipment calibration records, and are working on our lab inventory system as well as data collection. Implementing Lockbox reduced our subject onboarding time by 50% and reduced documentation problems significantly. The traceability is great. ### 45. Lockbox LIMS by Thirdwave: Great LIMS for multi-center NIH funded program projects. **Rating:** 5.0/5.0 stars **Reviewed by:** Larry L. | Medical Laboratory Scientist, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about Lockbox LIMS?** The first strength is the design of the lockbox schema, that covers most of the basic LIMS features required by any laboratory that may need GCLP or GMP level requirements, including database encryption, tracking of sample custody, protocol/SOP management, and implementation of electronic forms and data entry when implementing protocols. A second and most important strength go this lies is the ability to customize what the LIMS tracks, and share information using collaborative portals, that enable multi-site communications and coordinate data entry and dissemination. Rules and design are configured in the lims using an easy to use desktop like interface, then the same rules are pushed to a portal through the force 'lightning interface'. **What do you dislike about Lockbox LIMS?** There is nothing I really don't like about the software. However the underlying Force API is a very powerful and has many features, and it would have been useful to have shorter case/article documentation to provide more focused help for the Lockbox Lims application itself for administrator and end users. Since we had started using the Lims, Thirdwave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features. **Recommendations to others considering Lockbox LIMS:** Finally, and what ultimately is responsible for all the functionality, is how the force API was leveraged to design a logically consistent set of LIMS applicable features that provide easy to use desktop like configuration tools so the end user organization. **What problems is Lockbox LIMS solving and how is that benefiting you?** We were trying to solve a communication and coordination between performance centers that are located in different US states, and countries around the world, that are work together as a consortium for NIH and EU funded projects and needed a way to track samples, as well as disseminate sample and project meta-data, and perform management of each program. ### 46. Very user-friendly LIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | Chief Scientific Officer, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Lockbox LIMS?** We like how user friendly it is. We were able to get up and running on Lockbox to track our samples and projects within a few days. The screens are very user friendly. If we have question, they answer it quickly. The software has helped us keep track of our samples and project status. Before we were using Excel. We are a CRO and Lockbox make our projects (samples, results, reports) much more organized. **What do you dislike about Lockbox LIMS?** When we first started using the software 2 years ago, the box map feature was not as nice as it is now. Now it provide even better features to customize which field can be displayed. We have been too busy to turn on the new feature, but wished we had been trained on it initially because it is a nice way to find samples in boxes. **Recommendations to others considering Lockbox LIMS:** I would suggest reviewing all the features that Lockbox offers and consulting with Thirdwave before starting to use it. We were focused just on sample and project status tracking, but we wish we had taken a wider view of what it can offer. We highly recommend this LIMS to other labs. Easy to use and good support. **What problems is Lockbox LIMS solving and how is that benefiting you?** Managing very important samples and project status in an efficient way with a low cost. Reducing our client's project turn around time. ## Lockbox LIMS Discussions - [What is components of laboratory information system?](https://www.g2.com/discussions/what-is-components-of-laboratory-information-system) - [What are the benefits of LIMS?](https://www.g2.com/discussions/what-are-the-benefits-of-lims) - [What does a LIMS system do?](https://www.g2.com/discussions/what-does-a-lims-system-do) - [What are the components of LIMS?](https://www.g2.com/discussions/what-are-the-components-of-lims) - [View Lockbox LIMS pricing details and edition comparison](https://www.g2.com/products/lockbox-lims/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-11+23%3A54%3A34+-0500&secure%5Bsession_id%5D=4659f6d6-6dba-46e0-87ce-b1563e562a8a&secure%5Btoken%5D=9dbfb900612ba46cef3ae0f4d8bca9fa8aa9cb0dfef6cebec1ee216c5f3a9b2e&format=llm_user) ## Lockbox LIMS Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Lockbox LIMS Features **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management **Resource Management** - Inventory Control - Inventory Management - Health & Safety **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC **Operations Management** - Records Maintenance - Excel Data Import - User Access Settings **Agentic AI - LIMS** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making ## Top Lockbox LIMS Alternatives - [LabWare LIMS](https://www.g2.com/products/labware-lims/reviews) - 4.5/5.0 (102 reviews) - [Labguru ELN LIMS](https://www.g2.com/products/labguru-eln-lims/reviews) - 4.6/5.0 (165 reviews) - [QBench](https://www.g2.com/products/qbench/reviews) - 4.6/5.0 (139 reviews)