# Best Live Chat Software - Page 10 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,653 reviews) | Scalable omnichannel ticket operations | "[Unified Omnichannel Support with Powerful Automation and Analytics](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,970 reviews) | Salesforce-centered service operations | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,724 reviews) | Knowledge-base AI support deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,543 reviews) | Omnichannel help desk automation | "[Zoho Desk Delivers a Feature-Rich, Fast, Great-Value Help Desk](https://www.g2.com/survey_responses/zoho-desk-review-13123060)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (233 reviews) | WhatsApp-based customer conversation scale | "[Simple, Reliable Customer Communication with WhatsApp Business Platform](https://www.g2.com/survey_responses/whatsapp-business-platform-review-13125659)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Reputation-led customer messaging | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,508 reviews) | AI SDR website meeting conversion | "[Outstanding AI SDR Platform with Measurable Results](https://www.g2.com/survey_responses/qualified-review-13144765)" | | 9 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Website chat automation for lead capture | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 10 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,820 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=3270&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=19432&focus%5B%5D=90225) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Fin, Podium, WhatsApp Business Platform, Birdeye, and Qualified. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=birdeye&focus%5B%5D=qualified) ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 464 ### Category Stats (Jul 2026) - **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month *Last updated: July 22, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,400+ Authentic Reviews - 464+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Helpjuice Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-22T21%3A43%3A03Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14432&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fopen_modal_url%3D%252Fproducts%252Flocaliq%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Flive-chat%2526source%253Dcategory&secure%5Btoken%5D=e5d8d5773e0111dc7bcc001a948fed74a05209fb133c2d7d9f2a218e91b35d40&secure%5Burl%5D=https%3A%2F%2Fhelpjuice.com%2F&secure%5Burl_type%5D=company_website) --- ## Live Chat Software Features & Capabilities ### What are the Best Live Chat Software with Knowledge Base? Establishes a knowledge base for employee reference during conversations. **Top-rated Live Chat Software for Knowledge Base:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base) ### What are the Best Live Chat Software with Co-Browsing? Allows agents to join a customer's browser session and navigate through the website with them. **Top-rated Live Chat Software for Co-Browsing:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Best Live Chat Software with Targeted Emails? Sends automated emails to further engage clients and potential clients. **Top-rated Live Chat Software for Targeted Emails:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails) ### What are the Best Live Chat Software with Lead Development? Enables employees to denote potential customers. **Top-rated Live Chat Software for Lead Development:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development) ### What are the Best Live Chat Software with In-App Messaging? Allows for live chat to be enabled within the app for customer help. **Top-rated Live Chat Software for In-App Messaging:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging) ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 56 **How Do G2 Users Rate Signpost?** - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind Signpost?** - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost (2,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/signpost/ (135 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 84% Small-Business, 7% Enterprise #### What Are Signpost's Pros and Cons? **Pros:** - Automation (5 reviews) - Ease of Use (5 reviews) - Automation Features (4 reviews) - Helpful (4 reviews) - Time Efficiency (4 reviews) **Cons:** - Slow Loading (3 reviews) - Slow Performance (3 reviews) - Dashboard Issues (2 reviews) - Data Inaccuracy (2 reviews) - Incomplete Information (2 reviews) ### What Do G2 Reviewers Say About Signpost? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation** features of Signpost, enhancing customer management and saving time through automated follow-ups. - Users love the **ease of use** of Signpost, finding the initial setup and automation features straightforward and helpful. - Users value the **automation features** of Signpost for simplifying customer management and enhancing relationship building. - Users find Signpost's **email follow-up automation** crucial for saving time and improving customer engagement. - Users appreciate the **time efficiency** of Signpost, automating customer management and follow-ups to focus on growth. **Cons:** - Users report a **slow loading** experience, particularly when dealing with large contact lists and third-party syncs. - Users find **slow performance** in Signpost, particularly when managing large contact lists and loading pages. - Users find the **dashboard difficult to navigate** and feel it's not user-friendly, hindering their experience. - Users find **data inaccuracy** problematic due to unclear presentation, outdated information, and limited customization options. - Users find the **incomplete information** on Signpost frustrating, as it leads to confusion and outdated data. #### What Are Recent G2 Reviews of Signpost? **"[Seamless Communication Hub with Marketing Automation](https://www.g2.com/survey_responses/signpost-review-12824038)"** **Rating:** 4.5/5.0 stars *— RAHUL K.* [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) --- **"[Boosts Customer Relations with Ease](https://www.g2.com/survey_responses/signpost-review-12295175)"** **Rating:** 4.0/5.0 stars *— Julia E.* [Read full review](https://www.g2.com/survey_responses/signpost-review-12295175) --- #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) ### 2. [socialboost](https://www.g2.com/products/socialboost/reviews) Whether you're expanding your Facebook presence with more pages, or just beginning, the SocialBoost platform is right for you **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate socialboost?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 9.2/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) **Who Is the Company Behind socialboost?** - **Seller:** [SocialBoost](https://www.g2.com/sellers/socialboost) - **Year Founded:** 2012 - **HQ Location:** Veghel, NL - **Twitter:** @SocialBoostNow (166 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/socialboost/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of socialboost? **"[Great tool for Instagram growth](https://www.g2.com/survey_responses/socialboost-review-8899040)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/socialboost-review-8899040) --- **"[A super platform for self promotion fb profile.](https://www.g2.com/survey_responses/socialboost-review-8915290)"** **Rating:** 4.5/5.0 stars *— Aadil Ali S.* [Read full review](https://www.g2.com/survey_responses/socialboost-review-8915290) --- #### What Are G2 Users Discussing About socialboost? - [What is socialboost used for?](https://www.g2.com/discussions/what-is-socialboost-used-for) ### 3. [Unifonic](https://www.g2.com/products/unifonic/reviews) Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots. Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web, into a single platform that enables companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment. From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to transform their customer experiences while allowing them to focus on core business activities without maintaining costly communication infrastructures. Unifonic connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the Middle East and North Africa, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide. With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by a local corporate presence in five countries and a dedicated team of 300+ professionals serving clients 24/7. For additional information about Unifonic, please visit https://www.unifonic.com/. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Unifonic?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Unifonic?** - **Seller:** [Unifonic](https://www.g2.com/sellers/unifonic) - **Year Founded:** 2006 - **HQ Location:** Riyadh, KSA - **Twitter:** @Unifonic (4,569 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unifonic (536 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Mid-Market, 15% Enterprise #### What Are Unifonic's Pros and Cons? **Pros:** - Automation (1 reviews) - Automation Features (1 reviews) - Business Enhancement (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) **Cons:** - Billing Issues (1 reviews) - Campaign Issues (1 reviews) - Campaign Management (1 reviews) - Cost (1 reviews) - Delay Issues (1 reviews) ### What Do G2 Reviewers Say About Unifonic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of Unifonic, enhancing customer engagement and streamlining communication processes effectively. - Users appreciate the **automation features** of Unifonic, enhancing customer engagement and streamlining complex interactions efficiently. - Users value the **unified and scalable communication platform** of Unifonic, enhancing customer engagement and service efficiency. - Users appreciate the **ease of use** of Unifonic, benefiting from a streamlined omnichannel communication platform. - Users value the **efficiency** of Unifonic, which centralizes communication channels for seamless customer engagement. **Cons:** - Users express concern over **billing issues** due to unclear pricing and potential unexpected costs in Unifonic. - Users express concerns about **campaign issues** , including complex billing and tedious management of mass campaigns. - Users express concerns over **complex billing and manual campaign management** , impacting overall satisfaction with Unifonic. - Users express concerns over **hidden costs and complex billing** with Unifonic, leading to possible unexpected expenses. - Users experience **message delivery delays** with Unifonic, impacting crucial time-sensitive communications like one-time passwords. #### What Are Recent G2 Reviews of Unifonic? **"[Unifonic: The Ultimate Omnichannel Platform for Seamless Customer Engagement](https://www.g2.com/survey_responses/unifonic-review-11973154)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/unifonic-review-11973154) --- **"[Exceptional Customer Engagement Solutions with Outstanding Support](https://www.g2.com/survey_responses/unifonic-review-9919207)"** **Rating:** 4.5/5.0 stars *— Hesham A.* [Read full review](https://www.g2.com/survey_responses/unifonic-review-9919207) --- ### 4. [UseResponse](https://www.g2.com/products/useresponse/reviews) UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code. **Average Rating:** 4.5/5.0 **Total Reviews:** 22 **How Do G2 Users Rate UseResponse?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind UseResponse?** - **Seller:** [UseResponse](https://www.g2.com/sellers/useresponse) - **Year Founded:** 2014 - **HQ Location:** Long Beach, NY - **Twitter:** @Use_Response (183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 45% Mid-Market, 41% Small-Business #### What Are Recent G2 Reviews of UseResponse? **"[Great Software and Great Team behind](https://www.g2.com/survey_responses/useresponse-review-4640663)"** **Rating:** 4.5/5.0 stars *— Michaela E.* [Read full review](https://www.g2.com/survey_responses/useresponse-review-4640663) --- **"[Easy to use, highly customizable and a customer support that is second to none](https://www.g2.com/survey_responses/useresponse-review-4630893)"** **Rating:** 5.0/5.0 stars *— Lennert S.* [Read full review](https://www.g2.com/survey_responses/useresponse-review-4630893) --- #### What Are G2 Users Discussing About UseResponse? - [What is UseResponse used for?](https://www.g2.com/discussions/what-is-useresponse-used-for) ### 5. [Xima CCaaS](https://www.g2.com/products/xima-ccaas/reviews) Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams. **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Xima CCaaS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 5.8/10 (Category avg: 8.5/10) - **Customization :** 9.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.1/10 (Category avg: 8.1/10) **Who Is the Company Behind Xima CCaaS?** - **Seller:** [Xima Software](https://www.g2.com/sellers/xima-software) - **Year Founded:** 2007 - **HQ Location:** South Jordan - **Twitter:** @ximasoftware (129 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/xima-software (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Xima CCaaS's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Setup Simplicity (1 reviews) - Simple (1 reviews) **Cons:** - App Functionality (1 reviews) - Quality Issues (1 reviews) - Software Improvements (1 reviews) - Unreliability (1 reviews) ### What Do G2 Reviewers Say About Xima CCaaS? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **simple setup process** of Xima CCaaS, enhancing overall ease of use and satisfaction. - Users find the **setup process simple and straightforward** , leading to a smoother overall experience with Xima CCaaS. - Users value the **simple setup process** of Xima CCaaS, making deployment and troubleshooting a breeze. - Users appreciate the **simple setup process** of Xima CCaaS, making deployment and troubleshooting straightforward and hassle-free. **Cons:** - Users express frustration with the **inconsistent functionality** of Xima CCaaS mobile and PC applications, affecting user experience. - Users find the **quality issues** in Xima CCaaS frustrating, especially with unreliable performance on mobile and PC apps. - Users find the **software improvements lacking** , noting the Android and PC apps fail to meet expectations for performance. - Users are disappointed by the **unreliability** of Xima CCaaS on both Android and PC platforms, impacting their experience. #### What Are Recent G2 Reviews of Xima CCaaS? **"[Helpful Team and Simple Setup Made Xima Easy to Deploy](https://www.g2.com/survey_responses/xima-ccaas-review-12237305)"** **Rating:** 4.0/5.0 stars *— Stephen B.* [Read full review](https://www.g2.com/survey_responses/xima-ccaas-review-12237305) --- **"[Easy to Use, and Quick to Implement Requested Updates](https://www.g2.com/survey_responses/xima-ccaas-review-12538670)"** **Rating:** 4.5/5.0 stars *— Carissa S.* [Read full review](https://www.g2.com/survey_responses/xima-ccaas-review-12538670) --- ### 6. [Alive5](https://www.g2.com/products/alive5/reviews) WebsiteAlive has chat, click-to-call, message and concierge (managed chat service) that provide organizations the capability to engage and communicate with visitors in real time. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Alive5?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Alive5?** - **Seller:** [WebsiteAlive](https://www.g2.com/sellers/websitealive) - **Year Founded:** 2004 - **HQ Location:** Houston, US - **Twitter:** @websitealive (496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/websitealive (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Alive5? **"[Great Online Chat Software!](https://www.g2.com/survey_responses/alive5-review-4834088)"** **Rating:** 4.5/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/alive5-review-4834088) --- **"[Works with multiple clients/vendors at one time](https://www.g2.com/survey_responses/alive5-review-273452)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/alive5-review-273452) --- #### What Are G2 Users Discussing About Alive5? - [What is WebsiteAlive used for?](https://www.g2.com/discussions/what-is-websitealive-used-for) ### 7. [ChatBlazer](https://www.g2.com/products/chatblazer/reviews) A power packed, high availability chat solution for communities, customer support, and audio-video conferencing. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate ChatBlazer?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 9.4/10 (Category avg: 8.5/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind ChatBlazer?** - **Seller:** [Pendulab](https://www.g2.com/sellers/pendulab) - **HQ Location:** N/A - **Twitter:** @Chatblazer (37 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are ChatBlazer's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Reliability (1 reviews) - User Interface (1 reviews) ### What Do G2 Reviewers Say About ChatBlazer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy-to-use interface** of ChatBlazer, making it accessible and effective for everyone. - Users appreciate the **reliable technology** of ChatBlazer, trusted by organizations for seamless, scalable performance. - Users appreciate the **powerful and easy-to-use interface** of ChatBlazer, ensuring a seamless experience for all users. #### What Are Recent G2 Reviews of ChatBlazer? **"[Powerful, User-Friendly Chat Software for Seamless Communication](https://www.g2.com/survey_responses/chatblazer-review-11196945)"** **Rating:** 5.0/5.0 stars *— Jose Gerardo R.* [Read full review](https://www.g2.com/survey_responses/chatblazer-review-11196945) --- **"[Very Reliable Communication Platform for small businesses](https://www.g2.com/survey_responses/chatblazer-review-8498436)"** **Rating:** 4.0/5.0 stars *— Adrianne B.* [Read full review](https://www.g2.com/survey_responses/chatblazer-review-8498436) --- #### What Are G2 Users Discussing About ChatBlazer? - [What is ChatBlazer used for?](https://www.g2.com/discussions/what-is-chatblazer-used-for) ### 8. [ClickConnector](https://www.g2.com/products/clickconnector/reviews) ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blend of ChatBot workflows, AI, and human support/ **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate ClickConnector?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 9.4/10 (Category avg: 8.5/10) - **Customization :** 9.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind ClickConnector?** - **Seller:** [Click Connector](https://www.g2.com/sellers/click-connector) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/click-connector (2 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software - **Company Size:** 50% Small-Business, 36% Mid-Market #### What Are ClickConnector's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Automation (10 reviews) - Ease of Use (8 reviews) - Efficiency (8 reviews) - Helpful (7 reviews) **Cons:** - Lack of Features (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - App Crashes (1 reviews) ### What Do G2 Reviewers Say About ClickConnector? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of ClickConnector, noting their responsiveness and commitment to user needs. - Users appreciate the **automation features** of ClickConnector, enabling quick answers and efficient client engagement without delays. - Users find ClickConnector to be **easy to use** , enhancing customer satisfaction with its intuitive self-service features. - Users value the **efficiency** of ClickConnector, enhancing support speed and streamlining team collaboration effectively. - Users appreciate the **user-friendly support** of ClickConnector, providing quick answers while maintaining a personal touch. **Cons:** - Users express concerns over the **lack of features** , particularly in native integrations and mobile application availability. - Users feel that the **limited advanced customization options** may disappoint power users seeking more flexibility. - Users note the **limited advanced features** of ClickConnector, impacting complex workflows and mobile usability. - Users note the **missing features** , particularly the absence of a mobile app for advanced workflow management. - Users face **app crashes** with ClickConnector, leading to frustration and interruptions during usage. #### What Are Recent G2 Reviews of ClickConnector? **"[A Great Fit](https://www.g2.com/survey_responses/clickconnector-review-11210607)"** **Rating:** 5.0/5.0 stars *— Seth P.* [Read full review](https://www.g2.com/survey_responses/clickconnector-review-11210607) --- **"[A Reliable Partner we truly need](https://www.g2.com/survey_responses/clickconnector-review-11210262)"** **Rating:** 5.0/5.0 stars *— Taunya R.* [Read full review](https://www.g2.com/survey_responses/clickconnector-review-11210262) --- ### 9. [Kundo](https://www.g2.com/products/kundo/reviews) Smart products for better customer service Modern tools for better customer service – email, chat, enquiry forum, telephone, social media and FAQ. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Kundo?** - **Lead Development:** 9.6/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.6/10 (Category avg: 8.1/10) **Who Is the Company Behind Kundo?** - **Seller:** [Kundo](https://www.g2.com/sellers/kundo) - **Year Founded:** 2010 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/kundo/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Kundo? **"[Comprehensive Review](https://www.g2.com/survey_responses/kundo-review-9160839)"** **Rating:** 5.0/5.0 stars *— Arun K.* [Read full review](https://www.g2.com/survey_responses/kundo-review-9160839) --- **"[My review for Kundo](https://www.g2.com/survey_responses/kundo-review-9439992)"** **Rating:** 5.0/5.0 stars *— Selvi T.* [Read full review](https://www.g2.com/survey_responses/kundo-review-9439992) --- ### 10. [Myna](https://www.g2.com/products/myna/reviews) Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features. **Average Rating:** 5.0/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Myna?** - **Lead Development:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Myna?** - **Seller:** [Myna](https://www.g2.com/sellers/myna) - **Company Website:** https://myna.cx - **Year Founded:** 2024 - **HQ Location:** N/A - **Twitter:** @mynacx - **LinkedIn® Page:** https://www.linkedin.com/company/myna-systems/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 39% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Myna? **"[Effortlessly Updates Our AI, Streamlines Customer Interactions](https://www.g2.com/survey_responses/myna-review-13061491)"** **Rating:** 5.0/5.0 stars *— Keith B.* [Read full review](https://www.g2.com/survey_responses/myna-review-13061491) --- **"[The built in lead nurturing keeps opportunities warm automatically](https://www.g2.com/survey_responses/myna-review-13038939)"** **Rating:** 5.0/5.0 stars *— Karen D.* [Read full review](https://www.g2.com/survey_responses/myna-review-13038939) --- ### 11. [NABD System](https://www.g2.com/products/nabd-system/reviews) Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most businesses. **Average Rating:** 4.5/5.0 **Total Reviews:** 7 **How Do G2 Users Rate NABD System?** - **Lead Development:** 9.4/10 (Category avg: 8.5/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind NABD System?** - **Seller:** [NABD Premitek](https://www.g2.com/sellers/nabd-premitek) - **HQ Location:** N/A - **Twitter:** @NABDSYS (104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Mid-Market, 14% Enterprise #### What Are NABD System's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Contact Management (1 reviews) - Customer Support (1 reviews) - Email Management (1 reviews) - Integrations (1 reviews) **Cons:** - Complexity (1 reviews) - Data Inaccuracy (1 reviews) - Data Management (1 reviews) - Inadequate Reporting (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About NABD System? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of NABD System, streamlining customer support and organizing inquiries efficiently. - Users value the **centralized contact management** of NABD System, facilitating organized customer support across multiple channels. - Users value the **centralization of customer support** with NABD System, streamlining inquiries from multiple platforms efficiently. - Users appreciate the **centralized email management** of NABD System, effectively organizing customer queries from multiple sources. - Users value the **integrations** of NABD System for centralizing customer support across diverse platforms effectively. **Cons:** - Users find the **complexity of report preparation** in the NABD System hinders productivity and data analysis. - Users find the **data inaccuracy** in NABD System's reports complicates performance evaluation and decision-making processes. - Users find the **performance report preparation complex** , as pre-built options lack detailed data manipulation features. - Users find the **inadequate reporting** capabilities of the NABD System complicate performance assessments and data manipulation. - Users find the **learning curve steep** for preparing performance reports, as pre-built options lack necessary detail and functionality. #### What Are Recent G2 Reviews of NABD System? **"[Leading to a more positive customer experience](https://www.g2.com/survey_responses/nabd-system-review-10368834)"** **Rating:** 4.0/5.0 stars *— Bryan S.* [Read full review](https://www.g2.com/survey_responses/nabd-system-review-10368834) --- **"[Help Desk Review](https://www.g2.com/survey_responses/nabd-system-review-5186398)"** **Rating:** 4.0/5.0 stars *— Jessica B.* [Read full review](https://www.g2.com/survey_responses/nabd-system-review-5186398) --- ### 12. [Pega Customer Service](https://www.g2.com/products/pegasystems-pega-customer-service/reviews) Pega Customer Service is an advanced customer relationship management (CRM) application designed to streamline and enhance customer interactions for large enterprises. By integrating artificial intelligence (AI), automation, and real-time decision-making, it enables organizations to deliver personalized, efficient, and consistent service experiences across multiple channels. This solution not only improves customer satisfaction but also boosts operational efficiency by automating routine tasks and guiding customer service representatives (CSRs) through complex processes. Key Features and Functionality: - AI-Driven Case Management: Utilizes AI to automate case assignments, provide intelligent suggestions, and perform predictive analyses, ensuring efficient issue resolution and consistent customer experiences. - Omni-Channel Support: Offers a unified interface for managing customer interactions across various channels, including phone, email, chat, social media, and web self-service portals, ensuring seamless communication and service delivery. - Real-Time Assistance and Guidance: Equips CSRs with contextual insights and dynamic knowledge bases, enabling them to deliver timely and personalized support during customer interactions. - Unified Messaging Capabilities: Provides a single dashboard for agents to manage communications across multiple messaging platforms, such as WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, SMS, and web chat, enhancing workflow efficiency and consistency. - Industry-Specific Solutions: Offers tailored editions for sectors like healthcare, financial services, insurance, and communications, incorporating industry-specific micro-journeys and data models to deliver cost-effective, high-quality customer service. Primary Value and Problem Solved: Pega Customer Service addresses the challenges of delivering fast, consistent, and seamless customer service experiences in large organizations. By breaking down silos and integrating AI-driven automation, it reduces customer effort, decreases contact center volume, and enhances the efficiency of CSRs. The platform's ability to provide personalized, context-aware interactions across multiple channels ensures higher customer satisfaction and loyalty. Additionally, its adaptability allows businesses to evolve their service delivery in response to changing customer expectations and market dynamics, thereby future-proofing their customer engagement strategies. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Pega Customer Service?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Pega Customer Service?** - **Seller:** [Pegasystems](https://www.g2.com/sellers/pegasystems) - **Year Founded:** 1983 - **HQ Location:** Cambridge, MA - **Twitter:** @pega (45,022 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pegasystems (5,558 employees on LinkedIn®) - **Ownership:** NASDAQ:PEGA **Who Uses This Product?** - **Company Size:** 54% Enterprise, 31% Small-Business #### What Are Pega Customer Service's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - AI Efficiency (1 reviews) - AI Technology (1 reviews) - Artificial Intelligence (1 reviews) - Case Management (1 reviews) **Cons:** - Limited Features (3 reviews) - Integration Issues (2 reviews) - Complex Usability (1 reviews) - Inadequate Reporting (1 reviews) - Interface Issues (1 reviews) ### What Do G2 Reviewers Say About Pega Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users find Pega Customer Service's **ease of use** significantly enhances their experience and streamlines tasks. - Users value the **AI-powered guidance** in Pega Customer Service, enhancing efficiency and improving customer interactions significantly. - Users appreciate the **AI-powered guidance** from Pega Customer Service, enhancing agent performance and customer satisfaction significantly. - Users value the **AI-powered guidance** in Pega Customer Service, enhancing agent efficiency and improving customer interactions. - Users appreciate Pega's **robust case management** , streamlining interactions across channels for enhanced customer service efficiency. **Cons:** - Users find the **limited out-of-the-box reports** to be a drawback, necessitating additional effort for meaningful insights. - Users face significant **integration issues** with Pega Customer Service, limiting compatibility and scalability in production builds. - Users find the **steep learning curve** daunting, making it challenging for new and non-technical teams to adapt. - Users find the **limited out-of-the-box reports** in Pega Customer Service inadequate for meaningful data insights. - Users often face **interface issues** , including a steep learning curve and dated UI elements that hinder efficiency. #### What Are Recent G2 Reviews of Pega Customer Service? **"[Smart, Scalable, but Needs a Smoother Ride](https://www.g2.com/survey_responses/pega-customer-service-review-11489682)"** **Rating:** 4.5/5.0 stars *— Sushaen V.* [Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-11489682) --- **"[Awesome Customer Engagement](https://www.g2.com/survey_responses/pega-customer-service-review-8682351)"** **Rating:** 5.0/5.0 stars *— Ricardo B.* [Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-8682351) --- #### What Are G2 Users Discussing About Pega Customer Service? - [What does Pega Customer Service do?](https://www.g2.com/discussions/what-does-pega-customer-service-do) - [What is PEGA customer decision Hub?](https://www.g2.com/discussions/what-is-pega-customer-decision-hub) - [What is PEGA software used for?](https://www.g2.com/discussions/what-is-pega-software-used-for) ### 13. [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews) ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate ProProfs Help Desk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind ProProfs Help Desk?** - **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @ProProfs (4,731 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492925/ (215 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 83% Small-Business, 22% Mid-Market #### What Are Recent G2 Reviews of ProProfs Help Desk? **"[Their support team is super-friendly & always available!](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)"** **Rating:** 4.5/5.0 stars *— Saurabh A.* [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385) --- **"[Loaded with robust ticketing features](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)"** **Rating:** 4.5/5.0 stars *— Ashu R.* [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402) --- #### What Are G2 Users Discussing About ProProfs Help Desk? - [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for) ### 14. [ReadyDesk](https://www.g2.com/products/readydesk/reviews) Web based help desk software with live chat and remote desktop **Average Rating:** 3.9/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ReadyDesk?** - **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.1/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.5/10 (Category avg: 8.1/10) **Who Is the Company Behind ReadyDesk?** - **Seller:** [ReadyDesk](https://www.g2.com/sellers/readydesk) - **HQ Location:** San Diego, CA - **Twitter:** @ReadyDeskACTUAL (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/readydesksoftware/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 20% Mid-Market #### What Are ReadyDesk's Pros and Cons? **Pros:** - Customizability (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - Intuitive (2 reviews) - User Interface (2 reviews) **Cons:** - Expensive (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Learning Curve (1 reviews) - Limited Integrations (1 reviews) ### What Do G2 Reviewers Say About ReadyDesk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizability** of ReadyDesk, allowing tailored workflows that boost productivity and streamline ticket management. - Users rave about the **user-friendly interface** of ReadyDesk, simplifying navigation for both agents and customers. - Users value the **user-friendly interface** of ReadyDesk, facilitating seamless navigation for both support agents and customers. - Users appreciate the **intuitive interface** of ReadyDesk, making navigation seamless for both agents and customers. - Users love the **user-friendly interface** of ReadyDesk, making navigation seamless for support agents and customers alike. **Cons:** - Some users consider the **pricing structure to be expensive** , making it challenging for smaller businesses and startups. - Users experience **limited integrations** with ReadyDesk, resulting in connectivity challenges with other essential business tools. - Users feel the **lack of integrations** limits ReadyDesk's connectivity with other essential business tools. - Users find the **learning curve challenging** , as mastering certain features takes time, especially for newcomers. - Users feel that the **limited integrations** of ReadyDesk restrict connectivity with popular business tools compared to competitors. #### What Are Recent G2 Reviews of ReadyDesk? **"[Powerful and Cloud Based Help Desk Solution](https://www.g2.com/survey_responses/readydesk-review-10377969)"** **Rating:** 4.5/5.0 stars *— Andrea M.* [Read full review](https://www.g2.com/survey_responses/readydesk-review-10377969) --- **"[Its customer supp software designed to streamline service operations for businesses of various sizes](https://www.g2.com/survey_responses/readydesk-review-10386593)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/readydesk-review-10386593) --- #### What Are G2 Users Discussing About ReadyDesk? - [What is ReadyDesk used for?](https://www.g2.com/discussions/what-is-readydesk-used-for) ### 15. [Revelation helpdesk](https://www.g2.com/products/revelation-helpdesk/reviews) Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way. **Average Rating:** 4.6/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Revelation helpdesk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 5.0/10 (Category avg: 8.5/10) - **Customization :** 7.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind Revelation helpdesk?** - **Seller:** [Revelation helpdesk](https://www.g2.com/sellers/revelation-helpdesk) - **Year Founded:** 2001 - **HQ Location:** Westport, CT - **LinkedIn® Page:** https://www.linkedin.com/company/48320815 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Mid-Market, 38% Small-Business #### What Are Revelation helpdesk's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - Efficiency (2 reviews) - Simple (2 reviews) - Case Management (1 reviews) **Cons:** - Limited Features (2 reviews) - Chatbot Issues (1 reviews) - Chat Functionality (1 reviews) - Data Management (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About Revelation helpdesk? *AI-generated summary from verified user reviews* **Pros:** - Users find Revelation Helpdesk **easy to use** , benefiting from simple onboarding and seamless integration with Outlook. - Users value the **excellent customer support** provided by Revelation Helpdesk, enhancing their virtual support experience significantly. - Users value the **efficiency** of Revelation helpdesk, thanks to its easy onboarding and integration with Outlook. - Users find Revelation helpdesk to be **easy and straightforward** , ensuring a smooth onboarding and daily usage experience. - Users value the **efficient case management** of Revelation Helpdesk, enhancing their virtual customer support experience significantly. **Cons:** - Users find the **limited features** in the basic package restrict helpful functionalities like chat and self-search options. - Users find the **limited features in the basic package** hinder chat and self-search efficiency in Revelation helpdesk. - Users find the **limited chat functionality** in the basic package hinders efficiency and flexibility in support. - Users find the **reporting and data export features limited** , suggesting improvements for richer datasets would be beneficial. - Users find the **inadequate reporting** options in Revelation helpdesk limit their ability to track performance effectively. #### What Are Recent G2 Reviews of Revelation helpdesk? **"[Increased our first contact resolution ratios.](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544)"** **Rating:** 4.5/5.0 stars *— Ofertare G.* [Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544) --- **"[Revelation Helpdesk Support Review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724)"** **Rating:** 5.0/5.0 stars *— Aishwerya N.* [Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724) --- #### What Are G2 Users Discussing About Revelation helpdesk? - [What does Revelation Helpdesk do?](https://www.g2.com/discussions/what-does-revelation-helpdesk-do) - [What is the use of Revelation Helpdesk?](https://www.g2.com/discussions/what-is-the-use-of-revelation-helpdesk) - [What are the benefits of help desk software?](https://www.g2.com/discussions/what-are-the-benefits-of-help-desk-software) - [What are the features of help desk software?](https://www.g2.com/discussions/revelation-helpdesk-what-are-the-features-of-help-desk-software) ### 16. [Sarbacane](https://www.g2.com/products/sarbacane/reviews) Sarbacane is an email and SMS marketing solution. Email design and analytics are provided. Users can import contacts or manually enter them. A/B testing can be performed for campaign optimization. **Average Rating:** 3.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Sarbacane?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Sarbacane?** - **Seller:** [Sarbacane](https://www.g2.com/sellers/sarbacane) - **Year Founded:** 2001 - **HQ Location:** Hem, FR - **Twitter:** @Sarbacane (109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sarbacane-software/ (115 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Sarbacane? **"[Very good mailing tool](https://www.g2.com/survey_responses/sarbacane-review-4838088)"** **Rating:** 4.0/5.0 stars *— Verified User in Mechanical or Industrial Engineering* [Read full review](https://www.g2.com/survey_responses/sarbacane-review-4838088) --- **"[Great tool for SMS Marketing](https://www.g2.com/survey_responses/sarbacane-review-921565)"** **Rating:** 4.0/5.0 stars *— Verified User in Chemicals* [Read full review](https://www.g2.com/survey_responses/sarbacane-review-921565) --- #### What Are G2 Users Discussing About Sarbacane? - [What is Sarbacane used for?](https://www.g2.com/discussions/what-is-sarbacane-used-for) ### 17. [ZyraTalk](https://www.g2.com/products/zyratalk/reviews) ZyraTalk is an AI voice assistant and answering service platform built for service-based businesses that can't afford to miss a call. Designed to turn missed calls into revenue opportunities, ZyraTalk's AI customer service representative (CSR) works 24/7 to answer phone calls, book jobs, reschedule appointments, capture leads, and answer common customer questions—so businesses never miss a beat, even after hours or when phone lines are full. Most businesses miss anywhere from 15% to 35% of their phone calls, costing them thousands—sometimes millions—in lost opportunities. ZyraTalk closes that gap. Its AI handles calls just like a human team member would, understanding caller intent and responding naturally in real time. When a call requires a person, the AI routes it to the right team member, and for urgent situations like a 3AM plumbing emergency, it can call and text your on-call technician automatically. ZyraTalk goes beyond simply answering phones. The platform integrates with your CRM, booking calendar, and dispatch board to run advanced workflows that create jobs, customer records, and follow-up tasks. Every call comes with a detailed report including a transcript, recording, key data points, company notes, and a log of who was notified, giving you full visibility into customer interactions. Key offerings include Frontline AI with Human Backup, AI Webchat for customers who prefer to type rather than call, and Advanced Analytics that turn conversation data into actionable insights. ZyraTalk is fully customizable to your services, hours, service areas, pricing, and brand voice, so the AI sounds like a natural extension of your own team rather than a robotic script. Trusted by thousands of businesses, ZyraTalk primarily serves home service providers such as plumbers, HVAC technicians, electricians, and cleaning companies, as well as multi-location franchises, legal practices, healthcare providers, and other service businesses. Most customers are up and running within a few days to two weeks, supported by dedicated onboarding, live support, and ongoing optimization. ZyraTalk helps service businesses capture more leads, improve customer support, and scale with confidence. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate ZyraTalk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind ZyraTalk?** - **Seller:** [ZyraTalk](https://www.g2.com/sellers/zyratalk) - **Year Founded:** 2018 - **HQ Location:** Phoenix, US - **Twitter:** @ZyraTalk (16 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zyratalk/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of ZyraTalk? **"[ZyraTalk puts their Customers First!](https://www.g2.com/survey_responses/zyratalk-review-4612909)"** **Rating:** 5.0/5.0 stars *— Joshua R.* [Read full review](https://www.g2.com/survey_responses/zyratalk-review-4612909) --- **"[ZyraTalk is a game changer for AI chat and AI calling for Trades Business's](https://www.g2.com/survey_responses/zyratalk-review-10443897)"** **Rating:** 5.0/5.0 stars *— Chase B.* [Read full review](https://www.g2.com/survey_responses/zyratalk-review-10443897) --- #### What Are G2 Users Discussing About ZyraTalk? - [What is ZyraTalk used for?](https://www.g2.com/discussions/what-is-zyratalk-used-for) ### 18. [Apizee](https://www.g2.com/products/apizee/reviews) Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users. **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Apizee?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.5/10 (Category avg: 8.1/10) **Who Is the Company Behind Apizee?** - **Seller:** [Apizee](https://www.g2.com/sellers/apizee) - **Year Founded:** 2013 - **HQ Location:** Lannion, Bretagne - **Twitter:** @apizee (717 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/apizee/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 25% Enterprise #### What Are Recent G2 Reviews of Apizee? **"[Excellent product for online customer support](https://www.g2.com/survey_responses/apizee-review-8881922)"** **Rating:** 4.5/5.0 stars *— Verified User in Electrical/Electronic Manufacturing* [Read full review](https://www.g2.com/survey_responses/apizee-review-8881922) --- **"[Apizee](https://www.g2.com/survey_responses/apizee-review-8889274)"** **Rating:** 5.0/5.0 stars *— sreyan c.* [Read full review](https://www.g2.com/survey_responses/apizee-review-8889274) --- #### What Are G2 Users Discussing About Apizee? - [What is Izeeconf used for?](https://www.g2.com/discussions/what-is-izeeconf-used-for) ### 19. [BetterChat](https://www.g2.com/products/betterchat/reviews) Your #1 Solution for Seamless Interaction on the Leading Messaging Platform! empowering your business for sales, support, and marketing. Unlock features like Team Inbox, Broadcast Messaging, Contact Management, WhatsApp Chatbot, and API Support with BetterChat. **Average Rating:** 3.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate BetterChat?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Lead Development:** 7.2/10 (Category avg: 8.5/10) - **Customization :** 7.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind BetterChat?** - **Seller:** [Maxmite's Global](https://www.g2.com/sellers/maxmite-s-global) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market ### 20. [Chatango](https://www.g2.com/products/chatango/reviews) Chatango offers live group chat for websites. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Chatango?** - **Lead Development:** 7.2/10 (Category avg: 8.5/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Chatango?** - **Seller:** [Chatango](https://www.g2.com/sellers/chatango) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Chatango? **"[Excellent aplication to interact with a group of person](https://www.g2.com/survey_responses/chatango-review-1987564)"** **Rating:** 5.0/5.0 stars *— Angel Jose B.* [Read full review](https://www.g2.com/survey_responses/chatango-review-1987564) --- **"[A good provision to connect to people from around the world](https://www.g2.com/survey_responses/chatango-review-4848850)"** **Rating:** 4.0/5.0 stars *— SYED SALIK A.* [Read full review](https://www.g2.com/survey_responses/chatango-review-4848850) --- #### What Are G2 Users Discussing About Chatango? - [What is Chatango used for?](https://www.g2.com/discussions/what-is-chatango-used-for) ### 21. [ChatStack](https://www.g2.com/products/chatstack/reviews) ChatStack is a self-hosted live chat software for websites. **Average Rating:** 2.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ChatStack?** - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind ChatStack?** - **Seller:** [Chatstack](https://www.g2.com/sellers/chatstack) - **HQ Location:** Gold Coast, AU - **LinkedIn® Page:** https://www.linkedin.com/company/chatstack/about/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of ChatStack? **"[Review for chatstack](https://www.g2.com/survey_responses/chatstack-review-8488900)"** **Rating:** 4.5/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/chatstack-review-8488900) --- #### What Are G2 Users Discussing About ChatStack? - [What is ChatStack used for?](https://www.g2.com/discussions/what-is-chatstack-used-for) ### 22. [ConnectiveOne (ex Kwizbot)](https://www.g2.com/products/connectiveone-ex-kwizbot/reviews) Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7 **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ConnectiveOne (ex Kwizbot)?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind ConnectiveOne (ex Kwizbot)?** - **Seller:** [Evergreen](https://www.g2.com/sellers/evergreen-8389db90-e80b-4d2c-84da-f588e0a3f4dd) - **Year Founded:** 2009 - **HQ Location:** Подольский район, UA - **LinkedIn® Page:** https://www.linkedin.com/company/evergreen-it-development-support-%26-service/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)? **"[ConnectiveOne helped OKWINE reduce hotline load and deliver faster, smarter customer service](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372)"** **Rating:** 5.0/5.0 stars *— Федір .* [Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372) --- **"[A reliable omnichannel platform that genuinely reduces support workload](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468)"** **Rating:** 5.0/5.0 stars *— Anastasiia C.* [Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468) --- ### 23. [Helpmonks](https://www.g2.com/products/helpmonks/reviews) Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works." **Average Rating:** 4.3/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Helpmonks?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Helpmonks?** - **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks) - **Year Founded:** 2013 - **HQ Location:** Syracuse, New York - **Twitter:** @helpmonks (2,086 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/helpmonks/about (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 27% Mid-Market #### What Are Helpmonks's Pros and Cons? **Pros:** - Efficiency (1 reviews) - Email Management (1 reviews) - Email Tracking (1 reviews) - Features (1 reviews) **Cons:** - Error Handling (1 reviews) - Poor Notifications (1 reviews) - Quality Issues (1 reviews) - Slow Loading (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Helpmonks? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficient email organization and search functionality** provided by Helpmonks, enhancing their workflow. - Users commend the **effective email organization and search functionality** in Helpmonks, enhancing their productivity significantly. - Users appreciate the **email tracking** feature of Helpmonks, allowing for efficient searching and organization of emails. - Users value the **effective organization and labeling** of emails, making past searches efficient and user-friendly. **Cons:** - Users often experience **random shutdowns** with Helpmonks, feeling uninformed about issue resolutions and updates. - Users are frustrated with **poor notifications** about issues, leaving them uninformed during random shutdowns. - Users report frequent **random shutdowns** , with a lack of communication regarding fixes, impacting their experience negatively. - Users are frustrated by the **slow loading** times, leading to delays and a negative impact on productivity. - Users experience **random shutdowns** with Helpmonks, feeling uninformed about resolution timelines during crashes. #### What Are Recent G2 Reviews of Helpmonks? **"[Fantastic Email Support Service for Any Business](https://www.g2.com/survey_responses/helpmonks-review-4399981)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/helpmonks-review-4399981) --- **"[Much needed tech solutions for better email management with best in class customer support!](https://www.g2.com/survey_responses/helpmonks-review-4621549)"** **Rating:** 4.5/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/helpmonks-review-4621549) --- #### What Are G2 Users Discussing About Helpmonks? - [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for) ### 24. [ICE Chat](https://www.g2.com/products/ice-chat/reviews) Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ICE Chat?** - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind ICE Chat?** - **Seller:** [Etech Global Services](https://www.g2.com/sellers/etech-global-services-ef01de7f-cab5-45a5-8ebc-4496d028017b) - **Year Founded:** 2003 - **HQ Location:** Nacogdoches, Texas, United States - **Twitter:** @EtechGS (1,939 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/etech-global-services (3,210 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Company Size:** 100% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of ICE Chat? **"[Seamless communication through Ice Chat!](https://www.g2.com/survey_responses/ice-chat-review-8722445)"** **Rating:** 4.5/5.0 stars *— Madhu B.* [Read full review](https://www.g2.com/survey_responses/ice-chat-review-8722445) --- **"[A precious asset, in addressing our customer communication challenges.](https://www.g2.com/survey_responses/ice-chat-review-8730020)"** **Rating:** 4.5/5.0 stars *— Fernanda B.* [Read full review](https://www.g2.com/survey_responses/ice-chat-review-8730020) --- ### 25. [Lime Talk](https://www.g2.com/products/lime-talk/reviews) Easy to use live chat software for your website. Affordable prices, mobile support. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Lime Talk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Lime Talk?** - **Seller:** [Lime Inspirations, s.r.o.](https://www.g2.com/sellers/lime-inspirations-s-r-o) - **HQ Location:** Prague, Czech Republic - **Twitter:** @LimeTalk_com (12 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Lime Talk? **"[Software for entrepreneur who cares about his business to large companies.](https://www.g2.com/survey_responses/lime-talk-review-2982294)"** **Rating:** 5.0/5.0 stars *— Rafael D.* [Read full review](https://www.g2.com/survey_responses/lime-talk-review-2982294) --- **"[Lime Talk live chat on your website.](https://www.g2.com/survey_responses/lime-talk-review-2932892)"** **Rating:** 5.0/5.0 stars *— Joseph L.* [Read full review](https://www.g2.com/survey_responses/lime-talk-review-2932892) --- #### What Are G2 Users Discussing About Lime Talk? - [What is Lime Talk used for?](https://www.g2.com/discussions/what-is-lime-talk-used-for) ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads. --- ## What Are the Most Common Questions About Live Chat Software? *AI-generated · Last updated: June 3, 2026* ### Which live chat software is best for ecommerce Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows. - [Fin](https://www.g2.com/products/fin) — answers simple questions using help content. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility. ### Best live chat options for business websites Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation. - [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows. ### Leading live chat apps to improve customer support Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing. - [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support. ### What should buyers look for in live chat software According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down. ### What are the most important features in live chat software According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.