Lobster has been a great tool for us in being able to connect and integrate a wide variety of different platforms. It has opened the door for in-house EDI, true B2B, various web and ERP integrations, and has helped us eliminate some manual repetitive task. It also has helped with data integrity as we can now use a single touchpoint and have that data sync across all of our platforms. Review collected by and hosted on G2.com.
I am a US based user, and because of that support can be difficult with it being EU based. It can take an extended amount of time to resolve issues purely because of the time difference. However, their support staff is excellent. Secondly, while the platform is codeless, it does require a significant level of base knowledge of systems and communication protocols along with learning the intricacies of Lobster itself - it would not be highly accessible for non-tech people. Review collected by and hosted on G2.com.
Thank you for your G2 review! Great to hear you’re using a single touchpoint to sync data across systems and reduce manual work—that’s exactly what the Lobster Data Platform is for.
On your points: we’re expanding US support coverage; in the meantime, scheduled support windows, clear handovers, and proactive asynchronous updates help. And yes, even codeless requires some baseline knowledge – we support with onboarding, training, best practices, and prebuilt connectors/templates, plus tailored enablement via your CSM.
Thanks for the shout-out to our support team. We look forward to continuing the partnership.