Chris C.
CC
Chris C.
CEO
Mid-Market (51-1000 emp.)
"Easy postal mail as a service"
4.5/5
What do you like best about Lob?

Continues to evolve and offer value. We use it regularly still. Review collected by and hosted on G2.com.

What do you dislike about Lob?

No, it works well. Very much enjoy the service. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob
Edit edit

Thank you for sharing your positive experience with Lob! We're thrilled to hear that you find our postal mail service easy to use and reliable. Our goal is to provide a seamless experience for sending physical mail pieces programmatically.

If you ever have any questions or need assistance with anything, please don't hesitate to reach out: support@lob.com

We're here to help and ensure that you continue to have a great experience with Lob. Thank you for choosing us for your postal mail needs!

Verified User in Marketing and Advertising
GM
Verified User in Marketing and Advertising
Guest users or non-business users of the software, not included in G2 scores.
"Switched to a credit based system which was terrible"
0/5
What do you like best about Lob?

I used to like them. I do not anymore. Do not use them. Review collected by and hosted on G2.com.

What do you dislike about Lob?

Their new credit system is terrible. It delayed a mailing by several weeks because they never warned me that I needed to top up credits. The campaign sat there stalled without my knowing. Even looking at the dashboard everything looked fine. The billing system they used before was much better and friendly. I don't know why companies are going to credit based payment. I give you my credit card. Auto-charge me for what I use. And, let me set a max per month. Don't make me buy credits up front. Review collected by and hosted on G2.com.

Bogdan P.
BP
Bogdan P.
Technical Team Lead
Mid-Market (51-1000 emp.)
"Easy to use platform, in general, but with some minor quirks."
4.5/5
What do you like best about Lob?

It's simplicity and effectiveness, as well as fairly easy to integrate with custom solutions/apps Review collected by and hosted on G2.com.

What do you dislike about Lob?

Uploading a file (manual sending of letters) is sometimes buggy and it rejects it for various trivial reasons. For example, the size is a couple of pixels smaller/larger than it has to be. Or the platform doesn't like something about the address. An easy fix would be to automatically fix those problems (uploading <> resizing) or suggesting an address that it can recognize. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob
Edit edit

Thank you for sharing your feedback with us! We're glad to hear that you find Lob's platform easy to use and effective. We appreciate your insights on the quirks you've encountered, particularly with file uploading. We understand the frustration this may cause and will certainly look into ways to improve this process, such as automatically fixing common issues or providing address suggestions.

We're thrilled to hear that Lob is helping automate your direct mail processes, making it easier for you to manage printed ads and shipping labels. If you have any further suggestions or encounter any more issues, please feel free to reach out to our support team: support@lob.com

We're here to help ensure a smooth experience for you. Thank you for choosing Lob!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Excellent features and reliability"
4.5/5
What do you like best about Lob?

Reliability has been a huge plus and we've almost never had a downtime as far as I'm aware. Review collected by and hosted on G2.com.

What do you dislike about Lob?

Cost is a bit steep, but we get all the features we need Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Great platform and service"
5/5
What do you like best about Lob?

I've had a great experience using Lob so far. Their customer service and account management teams are always prompt with responses. Their platform is easy to use and the updates they've made since I've started using them are well done and clearly show they listen to their customer base. Review collected by and hosted on G2.com.

What do you dislike about Lob?

In the past the reporting was more minimal but they've made a lot of improvements on that! Really the only downside is their pricing is dependent on mail prices changing but they don't determine that obviously. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob
Edit edit

Thank you for the positive feedback! We're thrilled to hear that you've had a great experience with Lob and that you find our platform easy to use. We appreciate your feedback on our reporting improvements and understand the pricing concerns. We strive to provide value to our customers and continuously improve our services. If you have any further suggestions or need assistance, please feel free to reach out: support@lob.com

We're here to help and ensure your experience with Lob remains top-notch. Thank you for choosing Lob for your mailing needs!

Verified User in Real Estate
ER
Verified User in Real Estate
"Poor customer service, opaque quality control, frequently fails to deliver"
0/5
What do you like best about Lob?

Great API and webhook system. Easy to integrate with and the quality of letters are usually pretty good. Review collected by and hosted on G2.com.

What do you dislike about Lob?

Customer service? More like Customer Disservice. Long feedback looks with inaccurate or difficult responses.

Their job is to deliver the mail. They often fail to do just that! We have to proactively monitor their delivery then notify Lob when they're failing to hand mail off to USPS. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"It was great"
4/5
What do you like best about Lob?

I really like the dashboard for quick insights about our volume expensed Review collected by and hosted on G2.com.

What do you dislike about Lob?

The dashboard can also include templates name and show more insight/alerts if something bumps Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob
Edit edit

Thank you for sharing your feedback! We're thrilled to hear that you enjoy using Lob's dashboard for quick insights into your expenses. Your suggestion to include templates names and additional insights/alerts is valuable, and we'll definitely consider it for future updates.

Lob is designed to streamline the process of sending postal mail and important notices, making it more efficient and convenient for our users. We're delighted to hear that Lob is benefiting you in this way. If you have any more suggestions or feedback, please feel free to reach out: support@lob.com

We're here to help and enhance your experience with Lob.

TF
Ted F.
data
Small-Business (50 or fewer emp.)
"Salesforce integration has helped us Automate one of our most important marketing channels"
5/5
What do you like best about Lob?

We have a time sensitive marketing segment who we need to send daily direct mail to. Lob's Salesforce integration has allowed us to completely automate this process. Having this process run in the background is very valuable! Review collected by and hosted on G2.com.

What do you dislike about Lob?

The fact that the Lob team rolls out new features so often, means that there are sometimes some "rough edges." However, once the team is notified, they resolve any issues quickly. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob
Edit edit

We're thrilled to hear that our Salesforce integration has been instrumental in automating your marketing channels! Your feedback is greatly appreciated, and we're glad to know that the automated direct mail process has been valuable to your team. We understand that frequent feature updates may occasionally lead to minor issues, but we're committed to addressing any concerns promptly to ensure a smooth experience for you. It's fantastic to hear that Lob is helping you automate trigger-based direct mail segments effectively. If you encounter any further challenges or have suggestions for improvement, please don't hesitate to reach out: support@lob.com

We're here to support you every step of the way!

CY
Crista Y.
Accounts Payable Manager
Mid-Market (51-1000 emp.)
"Very satisfied"
4.5/5
What do you like best about Lob?

The online portal is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Lob?

I wish we had the ability to pay for Lob credits directly on the portal to avoid delays for payment processing Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob
Edit edit

Thank you for your positive feedback! We're thrilled to hear that you find our online portal user-friendly. We appreciate your suggestion regarding the ability to pay for Lob credits directly on the portal. Your feedback is valuable to us as we continuously strive to improve our services. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team: support@lob.com

We are here to assist you and ensure a seamless experience. Thank you for choosing Lob!

SP
Sam P.
Director, Product Management, Servicing
Enterprise (> 1000 emp.)
"Easy Integration, Clean UI"
5/5
What do you like best about Lob?

The ability to easily track requests from "cradle to grave" within the UI/platform. Review collected by and hosted on G2.com.

What do you dislike about Lob?

We haven't had any concerns with LOB but would price/cost as one. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob
Edit edit

Thank you for sharing your positive feedback about Lob's easy integration and clean UI! We're thrilled to hear that you find tracking requests seamless. We appreciate your input on pricing and will take that into consideration. It's great to hear that Lob is helping you deliver physical mail efficiently and solve issues with unsuccessful email deliveries. If you have any further feedback or questions, please feel free to reach out: support@lob.com

We're here to assist you every step of the way!