--- title: Lob Reviews meta_title: 'Lob Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 280 reviews by the users' company size, role or industry to find out how Lob works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 280 scale: '5' date_modified: '2026-08-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Lob Reviews **Vendor:** Lob.com, Inc. **Category:** [Direct Mail Automation Software](https://www.g2.com/categories/direct-mail-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 280 ## About Lob Lob is a technology-driven solution designed to streamline and enhance the print and mail workflows for businesses. By replacing outdated manual processes, Lob enables organizations to programmatically send and personalize direct mail at scale. This innovative approach addresses the inefficiencies that have historically plagued traditional mail systems, ultimately helping businesses save time, reduce costs, and unlock new growth opportunities. Targeted primarily at businesses looking to optimize their marketing and communication strategies, Lob caters to a diverse range of industries. Companies that rely on direct mail for customer engagement can benefit significantly from Lob's capabilities. Specific use cases include automated marketing campaigns, customer retention initiatives, and personalized outreach efforts. By leveraging Lob's technology, businesses can ensure that their mail is not only timely but also tailored to the preferences and behaviors of their target audiences. One of the key features of Lob is its automation capabilities, which minimize the risk of human error and enhance operational efficiency. Automated campaigns allow businesses to send large volumes of mail quickly while maintaining a high level of personalization. Additionally, Lob provides valuable insights into engagement metrics, return on investment (ROI), and consumer buying patterns. This data-driven approach empowers businesses to make informed decisions and refine their marketing strategies based on real-time feedback. Lob stands out in the direct mail category by integrating measurement, personalization, and predictability into the mailing process. The platform transforms traditional direct mail into intelligent mail, allowing businesses to track the effectiveness of their campaigns and adjust their tactics accordingly. With over 12,000 businesses having adopted Lob since its inception in 2013, the company has established itself as a trusted partner in the realm of direct mail. Backed by prominent investors such as Y Combinator and Polaris Partners, Lob continues to innovate and expand its offerings, ensuring that businesses can connect with their audiences in meaningful ways. ## Lob Pros & Cons **What users like:** - Users praise Lob for its **ease of use** , with automated processes making sending checks and letters straightforward. (24 reviews) - Users appreciate the **efficiency improvement** with Lob, saving time and simplifying check processes and direct mail campaigns. (12 reviews) - Users value the **automation features** of Lob, streamlining their direct mail workflows with ease and efficiency. (8 reviews) - Users appreciate the **seamless integrations** offered by Lob, enhancing their mail workflows and CRM connections efficiently. (7 reviews) - Users find Lob's platform to be **extremely user-friendly** , making automated tasks like sending checks and letters effortless. (7 reviews) - Users value the **ease of managing campaigns** with Lob, appreciating its user-friendly interface and efficient project tracking. (6 reviews) - Users praise Lob's **excellent customer support** , highlighting the team's proactive and knowledgeable assistance in their campaigns. (6 reviews) - Response Time (5 reviews) - Time-saving (5 reviews) - Customization (4 reviews) **What users dislike:** - Users find the **organization difficulty** with Lob frustrating, especially due to unclear error messages and complex billing. (5 reviews) - Users note that Lob can be **quite expensive** for high volume mailings compared to traditional providers. (4 reviews) - Users find Lob's **high prices** a drawback, especially for large-scale campaigns compared to traditional bulk mail options. (4 reviews) - Users find the **UI unintuitive** , struggling with search functions and locating past mail pieces and invoices. (3 reviews) - Users find the **design difficulty** in Lob challenging, as it requires HTML skills, limiting user-friendliness. (2 reviews) - Difficult Setup (2 reviews) - Users find **template management challenging** due to reliance on HTML, hindering the experience for non-developers. (2 reviews) - Limited Search Functionality (2 reviews) - Users struggle with **poor customer support** , facing long feedback loops and unhelpful responses that hinder problem resolution. (2 reviews) - Poor Search Functionality (2 reviews) ## Lob Reviews ### 1. Great way to verify! **Rating:** 4.5/5.0 stars **Reviewed by:** Ciara P. | Executive Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Lob?** Direct Mail Automation will be an excellent tool to utilize!!!! **What do you dislike about Lob?** I have not had a chance to use the updated services, like direct mail automation, but I do think it will be a valuable tool for us!! **What problems is Lob solving and how is that benefiting you?** Giving me piece of mind, knowing that I am using correct information is beyond helpful! **Official Response from Aaron Gingras:** > Thank you for sharing your feedback! We're thrilled to hear that you find Lob's address verification service effective and reassuring. We understand that the platform may seem a bit confusing initially, but we're glad to hear that you found it easy to use once you got the hang of it. If you ever have any questions or need assistance in the future, please don't hesitate to reach out: support@lob.com We're here to help make your experience with Lob as smooth as possible. Thank you for choosing Lob for your address verification needs! ### 2. Efficient and Reliable Trigger Mailer Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Lob?** Lob offers a 360-degree view of our mailer campaigns, making it easy to track and manage projects. Their platform is user-friendly, and their fast response time ensures quick resolutions. The project management support is excellent, keeping everything on track with minimal effort on our end. **What do you dislike about Lob?** pricing could be more competitive for high-volume usage. **What problems is Lob solving and how is that benefiting you?** Lob helps us streamline our personalized mailer campaigns by providing an efficient way to print, send, and track triggered mailers. Their API and versioning capabilities make it easy to integrate with our existing systems, ensuring seamless automation and customization. With Lob, we can personalize mail at scale while maintaining accuracy and tracking performance, ultimately improving customer engagement and response rates. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that our platform has helped streamline your mailer campaigns and provide excellent project management support. We appreciate your feedback on pricing and will take it into consideration as we continue to improve our services. We're committed to providing efficient solutions for your personalized mailer needs and ensuring seamless integration with your systems. If you have any further questions or suggestions, please don't hesitate to reach out: support@lob.com We value your partnership and look forward to continuing to support your success with Lob. ### 3. I love using LOB for EOY **Rating:** 5.0/5.0 stars **Reviewed by:** Keyana J. | Advanced Payroll sepcialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Lob?** How easy it is to view the W-2/1099 mailings **What do you dislike about Lob?** The setup can be a little easier but overall I love it **What problems is Lob solving and how is that benefiting you?** LOb has solved our EOY issues witht the w-2 and 1099 issues when admins were reporting the document s weren't received or if they wanted to confirm if in route **Official Response from Aaron Gingras:** > Thank you for sharing your feedback! We're thrilled to hear that you love using Lob for your EOY mailings. We appreciate your input on the setup process and will take that into consideration for future improvements. We're glad that Lob has been able to solve your EOY issues with W-2 and 1099 mailings, providing a seamless experience for you and your team. If you have any specific suggestions on how we can make the setup process easier for you, please feel free to reach out: support@lob.com We're here to help and ensure you have a great experience with Lob. ### 4. Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth A. | Associate Director, Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Lob?** My team can quickly and easily deploy direct mail campaigns without being direct mail experts. It allows me to track and get a quick picture of bad addresses. **What do you dislike about Lob?** We struggle with the billing portion since we have several channels and trying to divide up the monthly bill. **What problems is Lob solving and how is that benefiting you?** Making direct mail easy. **Official Response from Aaron Gingras:** > Thank you for sharing your experience with Lob! We're thrilled to hear that you find our platform user-friendly for deploying direct mail campaigns and tracking bad addresses. We understand that managing billing across multiple channels can be challenging, and we appreciate your feedback on this aspect. We're continuously working to improve our billing processes to make it easier for customers like you to manage costs efficiently. If you have any specific suggestions or if you'd like us to assist you with your billing concerns, please feel free to reach out to our support team: support@lob.com We're here to help and ensure that your experience with Lob is as seamless as possible. Thank you for choosing Lob for your direct mail needs! ### 5. Easy postal mail as a service **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Lob?** Continues to evolve and offer value. We use it regularly still. **What do you dislike about Lob?** No, it works well. Very much enjoy the service. **What problems is Lob solving and how is that benefiting you?** You can mail physical mail pieces programmatically. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that you find our postal mail service easy to use and reliable. Our goal is to provide a seamless experience for sending physical mail pieces programmatically. If you ever have any questions or need assistance with anything, please don't hesitate to reach out: support@lob.com We're here to help and ensure that you continue to have a great experience with Lob. Thank you for choosing us for your postal mail needs! ### 6. Easy to use platform, in general, but with some minor quirks. **Rating:** 4.5/5.0 stars **Reviewed by:** Bogdan P. | Technical Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Lob?** It's simplicity and effectiveness, as well as fairly easy to integrate with custom solutions/apps **What do you dislike about Lob?** Uploading a file (manual sending of letters) is sometimes buggy and it rejects it for various trivial reasons. For example, the size is a couple of pixels smaller/larger than it has to be. Or the platform doesn't like something about the address. An easy fix would be to automatically fix those problems (uploading <> resizing) or suggesting an address that it can recognize. **What problems is Lob solving and how is that benefiting you?** It automates direct mail (printed ads and various shipping labels) **Official Response from Aaron Gingras:** > Thank you for sharing your feedback with us! We're glad to hear that you find Lob's platform easy to use and effective. We appreciate your insights on the quirks you've encountered, particularly with file uploading. We understand the frustration this may cause and will certainly look into ways to improve this process, such as automatically fixing common issues or providing address suggestions. We're thrilled to hear that Lob is helping automate your direct mail processes, making it easier for you to manage printed ads and shipping labels. If you have any further suggestions or encounter any more issues, please feel free to reach out to our support team: support@lob.com We're here to help ensure a smooth experience for you. Thank you for choosing Lob! ### 7. Excellent features and reliability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Lob?** Reliability has been a huge plus and we've almost never had a downtime as far as I'm aware. **What do you dislike about Lob?** Cost is a bit steep, but we get all the features we need **What problems is Lob solving and how is that benefiting you?** We primarily use LOB for our letter sending needs and address verification ### 8. Great platform and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Lob?** I've had a great experience using Lob so far. Their customer service and account management teams are always prompt with responses. Their platform is easy to use and the updates they've made since I've started using them are well done and clearly show they listen to their customer base. **What do you dislike about Lob?** In the past the reporting was more minimal but they've made a lot of improvements on that! Really the only downside is their pricing is dependent on mail prices changing but they don't determine that obviously. **What problems is Lob solving and how is that benefiting you?** Using Lob we can easily send mailers to our users as another form of marketing/communicating with them. **Official Response from Aaron Gingras:** > Thank you for the positive feedback! We're thrilled to hear that you've had a great experience with Lob and that you find our platform easy to use. We appreciate your feedback on our reporting improvements and understand the pricing concerns. We strive to provide value to our customers and continuously improve our services. If you have any further suggestions or need assistance, please feel free to reach out: support@lob.com We're here to help and ensure your experience with Lob remains top-notch. Thank you for choosing Lob for your mailing needs! ### 9. Salesforce integration has helped us Automate one of our most important marketing channels **Rating:** 5.0/5.0 stars **Reviewed by:** Ted F. | data, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Lob?** We have a time sensitive marketing segment who we need to send daily direct mail to. Lob's Salesforce integration has allowed us to completely automate this process. Having this process run in the background is very valuable! **What do you dislike about Lob?** The fact that the Lob team rolls out new features so often, means that there are sometimes some "rough edges." However, once the team is notified, they resolve any issues quickly. **What problems is Lob solving and how is that benefiting you?** Automating "trigger based" direct mail segments. **Official Response from Aaron Gingras:** > We're thrilled to hear that our Salesforce integration has been instrumental in automating your marketing channels! Your feedback is greatly appreciated, and we're glad to know that the automated direct mail process has been valuable to your team. We understand that frequent feature updates may occasionally lead to minor issues, but we're committed to addressing any concerns promptly to ensure a smooth experience for you. It's fantastic to hear that Lob is helping you automate trigger-based direct mail segments effectively. If you encounter any further challenges or have suggestions for improvement, please don't hesitate to reach out: support@lob.com We're here to support you every step of the way! ### 10. Very satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Crista Y. | Accounts Payable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Lob?** The online portal is very user friendly. **What do you dislike about Lob?** I wish we had the ability to pay for Lob credits directly on the portal to avoid delays for payment processing **What problems is Lob solving and how is that benefiting you?** Not sure. **Official Response from Aaron Gingras:** > Thank you for your positive feedback! We're thrilled to hear that you find our online portal user-friendly. We appreciate your suggestion regarding the ability to pay for Lob credits directly on the portal. Your feedback is valuable to us as we continuously strive to improve our services. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team: support@lob.com We are here to assist you and ensure a seamless experience. Thank you for choosing Lob! ### 11. Easy Integration, Clean UI **Rating:** 5.0/5.0 stars **Reviewed by:** Sam P. | Director, Product Management, Servicing, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Lob?** The ability to easily track requests from "cradle to grave" within the UI/platform. **What do you dislike about Lob?** We haven't had any concerns with LOB but would price/cost as one. **What problems is Lob solving and how is that benefiting you?** Helps deliver physical mail for unsuccessful email deliveries via an automated process. **Official Response from Aaron Gingras:** > Thank you for sharing your positive feedback about Lob's easy integration and clean UI! We're thrilled to hear that you find tracking requests seamless. We appreciate your input on pricing and will take that into consideration. It's great to hear that Lob is helping you deliver physical mail efficiently and solve issues with unsuccessful email deliveries. If you have any further feedback or questions, please feel free to reach out: support@lob.com We're here to assist you every step of the way! ### 12. Very responsive team - have particularly enjoyed working with Lawrence Woo and Hunter Yoakum **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Lob?** They are responsive and quick to address issues **What do you dislike about Lob?** No real downsides - we haven't had many issues **What problems is Lob solving and how is that benefiting you?** LOB is helping us streamline our DM process and acts as the middleman between our team and USPS **Official Response from Aaron Gingras:** > Thank you for your positive feedback! We're thrilled to hear that Lawrence Woo and Hunter Yoakum have provided you with excellent service. We're glad to know that Lob has been responsive and quick in addressing any issues you may have encountered. It's great to hear that Lob is helping streamline your direct mail process and serving as a valuable intermediary with USPS. If you ever have any questions or need further assistance, please don't hesitate to reach out: support@lob.com We're here to help and support you every step of the way! ### 13. Easy and Communicative **Rating:** 5.0/5.0 stars **Reviewed by:** victoria t. | Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Lob?** I love that it's very easy using are Salesforce program connected to LOB and with just a click, letters are mailed and our letters look seemless **What do you dislike about Lob?** Maybe we would like to be notified of changes that happen. Like if our Product team uploads a new letter template, if theres a way emails can be added that get notified of that? Not sure **What problems is Lob solving and how is that benefiting you?** Manually sending letters is a task of the past :) **Official Response from Aaron Gingras:** > Thank you for your positive feedback! We're thrilled to hear that you find Lob easy to use and that it seamlessly integrates with your Salesforce program. We appreciate your suggestion regarding notifications for template changes, and we will definitely look into implementing this feature to enhance your experience further. Automating your letter mailing process is indeed a game-changer, and we're glad to hear that Lob is making your workflow more efficient. If you have any more suggestions or feedback, please feel free to reach out: support@lob.com We're here to help! ### 14. This is a great interface **Rating:** 5.0/5.0 stars **Reviewed by:** Alston H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Lob?** Lob has a great interface for postcards. **What do you dislike about Lob?** Interface could use an update and quicker logins. **What problems is Lob solving and how is that benefiting you?** Lob has the best interface and EDDM Every Door Direct Mail interface that I have seen and interacted with. It has such a great presentation. **Official Response from Aaron Gingras:** > Thank you for your feedback! We're thrilled to hear that you find our postcard interface great. We appreciate your input on areas for improvement, and we'll definitely take your suggestions into consideration for future updates. We're glad to hear that Lob has been beneficial for your EDDM needs. If you have any more suggestions or feedback, please feel free to reach out: support@lob.com We're here to help and ensure you have the best experience possible. ### 15. Fast & Efficient API Mail Sending **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Lob?** We use the Lob API as a service for our customers to send postcards and letters to their marketing efforts. It's simple to work with and just what we needed for a robust B2B solution. The analytics helps us track piece-by-piece delivery to provide our users with a comprehensive log, and provide created, mailed, and delivered notifications. **What do you dislike about Lob?** Not necessarily a dislike, but we would love more customizations for letters and envelopes to be more personalized. Lob does offer custom envelopes but the bulk order minimum doesn't suit our needs right now. **What problems is Lob solving and how is that benefiting you?** As our product continues to grow and evolve Lob's API has made it very simple for us to adapt and provide a valuable service to our user base. We have a lot of dynamic control allowing us to quickly build as many templates as we need for our users to choose from. ### 16. LOB: Love Overall Business **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany F. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Lob?** We use LOB as a service and it's integrated into our company's system. We love it and will hopefully move forward with more business with them. We used to have to process a lot of things manually and in-house. We used to process 20k-40k pieces of mail PER MONTH. With integrated LOB, it has made our job SO much easier and we are now down significantly due to automating our processes! We don't have to worry about anything. They also provide information to show proof of mailing, etc. If you are wanting to go towards more automated services, this is the company to use. **What do you dislike about Lob?** There is nothing that I dislike. Haven't found anything to where I wish it would change/the process was different regarding the processing piece. The only thing I wish that was a fix was their online website where clients can log in and view things. The dashboard, where you can set the date and see the live amount of pieces processed, does not reflect properly. It gives the graph of the total number for previous months but does not the total above the graph. It shows the total numbers for the current month that you're in. **What problems is Lob solving and how is that benefiting you?** AUTOMATED PROCESSING! We are trying to get away from manual processes and labor. With this, it cuts down on reviews, physical mailings (folders, postate, etc), and also manual labor. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We are thrilled to hear that our integrated service has made such a significant impact on your business operations by automating your processes and reducing manual labor. We appreciate your feedback regarding the dashboard on our website and will look into improving its functionality for a better user experience. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team: support@lob.com We are committed to providing excellent service and are here to assist you every step of the way. Thank you for choosing Lob for your automated processing needs! ### 17. Lobs efficiency and simplicity is great for workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Candace B. | Insurance Processor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Lob?** I love how when I used LOB for the first time, It didn't take long for me to navigate the website. The ability to easily access checks sent out by our business was exceptional and easy. **What do you dislike about Lob?** The only thing I would love to see LOB include would be the ability to be able to track outgoing checks, I would like to be able to see if a check was recieved and processed by the customer. **What problems is Lob solving and how is that benefiting you?** LOB gives us the ability to see what checks our business sent out to its Members, it also lets us have a visual of the letters and documents we have mailed out. **Official Response from Aaron Gingras:** > Thank you for sharing your experience with Lob! We're thrilled to hear that you find our platform efficient and easy to navigate. Your feedback about tracking outgoing checks is valuable, and we'll definitely consider it for future enhancements. Tracking outgoing checks is an important feature, and we understand its significance for your business. In the meantime, our team is available to assist you with any specific inquiries you may have regarding the status of your sent checks. Please feel free to reach out to us, and we'll be happy to help: support@lob.com We appreciate your support and look forward to continuing to provide you with a seamless experience with Lob. ### 18. Lob Review **Rating:** 4.5/5.0 stars **Reviewed by:** Zachary G. | Ops Lead 2, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Lob?** It has an easy platform to use, research, and develop collateral on. The interface is very self-explanatory and will be easy for all people to use. They are always willing to help you deliver. **What do you dislike about Lob?** There are some stagnant items in the system that needs to be reviewed. Innovation is key to success in this modern age. Always be looking for how you can assist your partners in making it easy for them to reach their customers. **What problems is Lob solving and how is that benefiting you?** They are solving us by sending letters, post cards, and checks through their system and not having us do it by hand. **Official Response from Aaron Gingras:** > Thank you for sharing your positive feedback about Lob! We are delighted to hear that you find our platform easy to use and appreciate our willingness to assist with deliveries. We appreciate your feedback regarding stagnant items in the system. Innovation is indeed crucial, and we are continuously working to enhance our services to better assist our partners. We are glad that Lob is solving the manual labor of sending letters, postcards, and checks for you. If you have any specific items you would like us to review or enhance, please feel free to reach out: support@lob.com We are here to help and ensure your experience with Lob is seamless. ### 19. Powerful trigger based direct mail service! **Rating:** 4.5/5.0 stars **Reviewed by:** Jason P. | Director, Marketing Data and Technology, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Lob?** Robustness of the API and mail tracking events that we get. Their support team is great as well and always helpful. **What do you dislike about Lob?** I wish there were more dynamic conditions enabled for generating letters to reduce the number of required templates. It would also be great if templates could be shared between test/live. **What problems is Lob solving and how is that benefiting you?** We have many letters that we need to send on a daily basis. Lob enables us to trigger all letters that we want with no minimums and the faster delivery using their network of printers. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that you appreciate our robust API, mail tracking events, and great support team. Your feedback about dynamic conditions for generating letters and template sharing is valuable to us, and we'll certainly consider it for future improvements. We understand the importance of efficiency in sending daily letters, and we're glad Lob's services have been beneficial to you. If you have any more suggestions or need assistance, please feel free to reach out: support@lob.com We're here to help! ### 20. Most convenient method to send business letters. **Rating:** 4.5/5.0 stars **Reviewed by:** Ugo L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Lob?** I like that I have the ability to track all letters and also be able to view signature delivery information from customers. I also like that I receive immediate tracking information. **What do you dislike about Lob?** The main "con" that I have is that it takes too long in my opinion for them to actually ship the letters. That results in a longer delivery time to the customer. This is not the best for express shipping. **What problems is Lob solving and how is that benefiting you?** Our business sends multiple letters to clients across the country. Lob streamlines this process and allows us to have proof that setters were sent to clients and most importantly, clients received them. **Official Response from Aaron Gingras:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate the tracking features and delivery information that Lob provides. We understand your concern about the shipping time and its impact on express shipping. We are constantly working to improve our processes to ensure faster delivery times for our customers. Your input is valuable to us, and we will address this issue to enhance your experience. We're glad to hear that Lob is helping streamline your letter-sending process and providing proof of delivery to your clients. If you have any further questions or need assistance, please feel free to reach out: support@lob.com Thank you for choosing Lob! ### 21. Valuable Features With Stellar Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Luke E. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Lob?** The Lob customer service is the most valuable thing about Lob. Their API services are invaluable, but the level of support from the customer service team is above and beyond. **What do you dislike about Lob?** There is not much to dislike. There have been a few minor issues here and there, but those are typically with the print partners and not with Lob. **What problems is Lob solving and how is that benefiting you?** The ability to mail letters on demand. This provides a great benefit to us in the ability to mail in bulk on the fly. **Official Response from Aaron Gingras:** > Thank you for your kind words about our customer service team! We are thrilled to hear that you find our support invaluable. We strive to provide top-notch service to all our customers. We appreciate your feedback regarding the minor issues you have experienced with our print partners. We are continuously working to improve our processes and ensure a seamless experience for our users. It's great to hear that our API services have been beneficial to you in mailing letters on demand. If you ever encounter any issues or have any questions, please don't hesitate to reach out: support@lob.com We are here to help and ensure your experience with Lob is a positive one. ### 22. Need to interact with addresses or send physical mail? Lob will make you feel like a superhero. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Lob?** Lob makes it easy to send physical mail from a variety of platforms and technologies. I was able to quickly and easily add the ability to mail paper checks and confirmation letters in just a few hours time. Ultimately, I saved my team weeks worth of mailing and administration. **What do you dislike about Lob?** The product offerings can be somewhat limiting if you want to leverage the tools for marketing. Postcards, letters, and booklets only go so far. **What problems is Lob solving and how is that benefiting you?** Lob solved the very real problem of needing to issue refunds to a large number of customers quickly and easily. I was able to add Lob to a PHP app using their library and get up and running quickly. Years later I did the same with their NodeJS library for address verification. Both experiences were great! **Official Response from Emilie Begin:** > Thank you for your feedback around Lob and your overall user experience! In regards to product offerings you'd like to see for marketing, we'd like to know more specifically what that would look like for your business. Thanks again for leaving us a review! ### 23. Our business depends on Lob **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Lob?** Lob's direct integration allows us to meet our client's printing demands without the administrative burden of working with a printer. We love the trackability of campaigns and the data and analytics that we can run to compute ROI. **What do you dislike about Lob?** We've had a few hiccups with Lob, though the bad is far less than the good. In a few instances, our jobs did not print as expected, and we didn't learn about it until 3 weeks later. Some of the address parsing is a little finicky, making some deliverable addresses render as undeliverable. Again, small things compared to the huge value add that Lob brings to our business. **What problems is Lob solving and how is that benefiting you?** None that I know of. We have built a few tools ourselves to double-check that Lob is working the way it should (e.g. writing queries to see if any letters are stuck in the created state, etc.) **Official Response from Aaron Gingras:** > Thank you for sharing your experience with Lob! We're thrilled to hear that you appreciate the direct integration, trackability of campaigns, and data analytics. We apologize for the hiccups you've encountered, and we understand the importance of timely and accurate printing. Address parsing can be tricky, but we're continuously working to improve this aspect. Your feedback is invaluable to us. If you ever face any issues in the future, please don't hesitate to reach out to our support team: support@lob.com We're here to ensure a seamless experience for you. Thank you for choosing Lob to meet your printing demands! ### 24. Simplicity in Mailing **Rating:** 5.0/5.0 stars **Reviewed by:** Chukwudi I. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Lob?** It makes mailing simple in this remote and virtual world. All you need to do is upload your document or have it submitted via API. Even if it's not formatted properly, you can just have it add a blank page to put the address in. Extremely simple. **What do you dislike about Lob?** The prices are reasonable although there should be some sort of discount for doing double-sided printing, if not for money but for the environment. **What problems is Lob solving and how is that benefiting you?** Having to have someone physically mail when you don't have the volume to justify it is a small hassle but, considering the small fee and the fact it can eliminate all human intervention by automating via API, this service is a small cost solution for a small problem. **Official Response from Aaron Gingras:** > Thank you for sharing your experience with Lob! We're thrilled to hear that you find our platform simple and convenient for your mailing needs. Your feedback about the pricing and double-sided printing discount is valuable, and we will definitely consider it for future improvements. We're glad that Lob is solving the problem of manual mailing for you and providing a cost-effective solution. If you have any more suggestions or need assistance, please feel free to reach out: support@lob.com We're here to help! ### 25. Massively improved quality of my project with very little overhead. **Rating:** 5.0/5.0 stars **Reviewed by:** TreJon H. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Lob?** From the very start, LOB was very clear and intuitive on how to set and integrate in to my NodeJS application. The documentation was very straightforward, which allowed me to get a testbed up in less than an hour to prove the feasibility of integrating LOB. My particular application leans heavily on the POSTCARD API to send out custom invitations, and to validate this feature worked I often had to process hundreds of images and send to over to LOB to generate postcards. LOB having a test environment without rate limits was very beneficial as it allowed to me develop and test without worrying about rate limits and slowing down my dev process to match said rate limits. **What do you dislike about Lob?** What I least liked about LOB was the lack of address validation prior to sending a mailer. With my application, clients can send invitations in mass and pay for said invitations. The client application validates the address with Google prior to sending, and sends the Google-based address to LOB for mailing the invitation. Still, LOB will process the postcard even if the address is invalid (for one reason or the other) which has caused some mailers never to be received even though the customer has paid for them. While address validation isn't trivial, it would be great to have a score of confidence returned from the API of the likelihood of the mailer being sent so the user can at least be alerted of a potential issue. **What problems is Lob solving and how is that benefiting you?** I am making an open-source wedding application similar to TheKnot, and I wanted the spouses to be able to create custom invitations, and have 3 ways to send them (SMS, email, postage). With LOB, I can take the spouses' perfect invitation and send it out to those in their wedding guest list stress-free. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that our platform has helped improve the quality of your project with minimal effort. We appreciate your feedback regarding address validation. We understand the importance of ensuring accurate delivery and will take your suggestion into consideration for future enhancements. It's great to hear that Lob has been instrumental in simplifying the process of sending custom invitations for your wedding application. If you have any further suggestions or need assistance, please feel free to reach out: support@lob.com We're here to support you every step of the way! ### 26. Lob has been great to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan K. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Lob?** The tech-first approach to solving DM problems for users. We also have a personal connection point with a dedicated representative that allows us to get direct help and feedback when needed. **What do you dislike about Lob?** While working with Lob, there have been occasional billing errors that we have noticed in our monthly invoices that has required effort from the team to help solve. **What problems is Lob solving and how is that benefiting you?** Lob is solving the problem of DM on-demand. We are able to generate files from our end, share with Lob, and create seamless integrations that allow for quick and easy campaign drops, regardless of size. **Official Response from Aaron Gingras:** > Thank you for sharing your experience with Lob! We're thrilled to hear that you appreciate our tech-first approach and personalized support. We apologize for any billing errors you've encountered and understand the inconvenience they may cause. Our team is dedicated to resolving these issues promptly. We're delighted to hear that Lob is helping you solve the problem of DM on-demand efficiently. If you have any further concerns or need assistance with billing, please don't hesitate to reach out: support@lob.com We're here to help and ensure your experience with Lob remains positive. Thank you for choosing Lob! ### 27. Well documented and easy to understand. **Rating:** 4.5/5.0 stars **Reviewed by:** nick c. | software engineer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Lob?** The documentation is complete and thorough, making the process of finding the information you need simple. **What do you dislike about Lob?** Nothing comes to mind. I dislike input fields that have a minimum requirement. **What problems is Lob solving and how is that benefiting you?** The LOB integration has allowed us to streamline the processing of sweepstakes prize payments by removing the need for a human to coordinate with Accounting to receive a printed check, print a letter to enclose with the check, label and mail the envelope. **Official Response from Aaron Gingras:** > Thank you for your positive feedback! We're thrilled to hear that you find our documentation helpful and easy to understand. We appreciate your input regarding input fields with minimum requirements, and we'll take that into consideration for future improvements. It's great to hear that Lob has been able to streamline your sweepstakes prize payment processing, saving you time and resources. If you have any further feedback or need assistance in the future, please don't hesitate to reach out: support@lob.com We're here to help! ### 28. Reliable service, easy to use API, great back-end UX (that is rarely needed thanks to robust API) **Rating:** 5.0/5.0 stars **Reviewed by:** Ian M. | Headless Chicken, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Lob?** I was surprised by the print quality. When I used Lob, it was for an art project and I had a full bleed print generated by my back-end. They handled it swimmingly. **What do you dislike about Lob?** My only beef is the bright orange computer text that is presumably added post-production for mail carrier reasons. I'm not sure anything can be done about this, so I didn't complain. **What problems is Lob solving and how is that benefiting you?** Lob is a great solution for a content creator like me that is looking to create value-added products for people who are a fan of my content. Whether for getting an inexpensive physical product, or sending an unsolicited 'thank you' to make them feel special. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that you found our service reliable, with an easy-to-use API and great back-end UX. We're also glad to hear that you were impressed with the print quality for your art project. We appreciate your feedback about the bright orange computer text added for mail carrier reasons. We'll certainly take this into consideration as we strive to enhance our services. It's fantastic to hear that Lob is helping you create value-added products for your fans and customers. If you have any further feedback or suggestions, please feel free to reach out: support@lob.com We're here to help and support your creative endeavors! ### 29. Great for my business. Cuts costs along with time!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler D. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Lob?** Its api along with its simplicity makes lob one of the best investments we have made in our business. It integrates easily with workflows, and when you compare the cost of the service with the value it provides - the value heavily outweighs the costs. **What do you dislike about Lob?** At the time i am unaware of anything lob is lacking in it's service. Lob provides exactly what we need, so i haven't really looked into anything other than how we use it. **Recommendations to others considering Lob:** If you are bogged down with mailing and need help. Look no further. **What problems is Lob solving and how is that benefiting you?** The biggest problem lob solves is the problem of time. I am a small business owner and with everything that goes on with running a business, each minute of every day is valuable. Of all the software that I use, Lob is probably one of best at this. ### 30. Lob has very good api documentation and good address validation. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Lob?** The API documentation is very well-written and detailed. I also quite enjoy the useful UI. The UI helps debug specific API requests; it's helpful for one-off address validation and mail sending. **What do you dislike about Lob?** I understand that 100% validation accuracy is challenging, especially for newer buildings, but sometimes, Lob can't validate even older buildings' mailing addresses. Another issue I've encountered is that some buildings are categorized by Lob as commercial, even though they are residential or a combination of commercial and residential. **What problems is Lob solving and how is that benefiting you?** Initially, the main problem Lob was solving for us was mailing address validation and normalization. Recently, we've moved into print automation for transactional documents and campaigns using postcards. **Official Response from Aaron Gingras:** > Thank you for sharing your positive feedback about our API documentation and address validation! We're thrilled to hear that you find them helpful for your needs. We appreciate your constructive criticism regarding address validation accuracy and building categorization. We are constantly working to improve our services and enhance the accuracy of our validations. It's great to hear that Lob has been able to solve your mailing address validation and normalization needs, as well as support your print automation for transactional documents and campaigns. If you encounter any specific issues or have further feedback, please feel free to reach out to us: support@lob.com We are here to assist and ensure your experience with Lob is seamless. ### 31. Great Mailing Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Lob?** We like the streamlined processes. A straightforward API experience that is fast and reliable. Lob has an excellent support team and a good response time. Our dedicated account manager is reliable and professional. **What do you dislike about Lob?** Some features may not be available. Things like expedited production, colored paper or stapling. So it would be beneficial to have more product offerings. **What problems is Lob solving and how is that benefiting you?** We use Lob for time-sensitive transactional letters. Lob's production is reliable. The simplicity of the service has increased the business efficiency, decreased overhead costs and improved internal processes. ### 32. Lob is my goto for sending mail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Lob?** Lob has an excellent user interface, and I use it often for sending single-sided and double-sided missives. While I haven't used the API yet, it looks just as good from a cursory overview. The test environment helps you build confidence when sending mail, so you know you're sending the right piece of mail. **What do you dislike about Lob?** I don't like that it can take a few revisions to see what you're sending. You have to send the mail before seeing a preview of the PDF. I wish there was a live preview. **What problems is Lob solving and how is that benefiting you?** Lob helps me send mail when I don't have paper. It is my command center for snail mail. I could send mail by hand, but it's more tedious, and l don't always have everything I need on hand, whereas all of my information is on the computer. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that you find our user interface excellent and that Lob is your go-to for sending mail. We appreciate your feedback regarding the preview feature, and we'll definitely take that into consideration for future improvements. It's great to hear that Lob is solving the problem of sending mail conveniently for you and serving as your snail mail command center. If you have any further suggestions or encounter any issues, please feel free to reach out to us: support@lob.com We're here to help and ensure your experience with Lob is seamless. ### 33. It works perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Lob?** the API is very easy to implement, we were able to integrate LOB in our CRM and we can send letters to our leads within a few clicks. **What do you dislike about Lob?** I havent found any issues so far. I love LOB **What problems is Lob solving and how is that benefiting you?** I can send letters to my leads very easily. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that you find our API easy to implement and that it has seamlessly integrated into your CRM. It's great to know that sending letters to your leads has become a smooth process for you. If you ever have any questions or need assistance in the future, please don't hesitate to reach out: support@lob.com We're here to help and ensure you continue to have a great experience with Lob. Thank you for choosing Lob! ### 34. Great Platform for Bootstrapping Marketers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Lob?** LOB has been a great tool for creating scalable direct mailing campaigns for my clients. The data visibility from production to the mailbox has allowed me to create triggers in an omnichannel campaign I wasn't able to get through other DM methods. It's allowed me to scale my service offerings. **What do you dislike about Lob?** I would like to have some access to the Mail Analytics feature at my current tier level (growth), even if it was a slimmed-down version of what the Enterprise level offers, I would be happy with that. **What problems is Lob solving and how is that benefiting you?** LOB has helped eliminate several steps in my direct mail campaigns. While the platform might not be for every bespoke campaign, the current options allow me to manage a whole DM campaign from start to finish in less time. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that our platform has been instrumental in scaling your direct mailing campaigns and enhancing your service offerings. We appreciate your feedback regarding access to Mail Analytics and will certainly take it into consideration for future enhancements. Streamlining your direct mail campaigns and saving you time is our goal, and we're glad to hear that Lob is benefiting you in this way. If you have any further suggestions or need assistance, please don't hesitate to reach out: support@lob.com We're here to help! ### 35. Lob has a phenomenal platform and the best customer service I've found **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Lob?** The API integration works amazingly well and they are constantly working to improve the features and functions of their products. The Account Managers and Engineers are happy to collaborate to solve whatever our company's latest objective is. **What do you dislike about Lob?** I would love it if their templates didn't require coding knowledge. Many of the other platforms in our MarTech stack are designed for a marketing end user. Now that Lob has more than just the API; I'm hoping they will continue to expand their templating design features to allow users to focus on being able to design content with minimal technical assistance quickly. **What problems is Lob solving and how is that benefiting you?** Lob is helping us communicate to over a half million medical providers across the country to improve the accuracy of Provider Data for Health Insurance consumers. **Official Response from Aaron Gingras:** > Thank you for your glowing review! We're thrilled to hear that you find our platform and customer service exceptional. Your feedback about our templates is valuable, and we appreciate your suggestion for more user-friendly options. We are constantly working to enhance our features to better serve our customers' needs. It's fantastic to hear how Lob is helping your company improve the accuracy of Provider Data for Health Insurance consumers. We are committed to providing innovative solutions for your communication needs. If you have any further suggestions or need assistance, please don't hesitate to reach out: support@lob.com We look forward to continuing to collaborate with you to achieve your objectives. ### 36. Great partner **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus F. | Director of Product Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Lob?** There are multiple things that I like about working with LOB: 1. Fast and accurate response. LOB team responds fast and resolves the issues we have, providing solutions and thinking out of the box. 2. Customer support. LOB understood well and supported us on some time changes we had during implementation. 3. Good product. LOB services have provided the visibility we needed on mailing services, helping us to increase and enhance our functionality related to this service to our customers. Overall we've had a great experience with LOB. **What do you dislike about Lob?** We have had some issues when printing mails, however, LOB responds fast and provides solutions always. **Recommendations to others considering Lob:** Account Management and Technical teams are very responsive and care about the customer **What problems is Lob solving and how is that benefiting you?** LOB has helped us to make our clients communicate with their clients via mail more efficiently and with great visibility and transparency. ### 37. Great API for sending paper checks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Lob?** The API documentation is simple, straightforward, and very detailed. More than that, the API itself proved to be very reliable and consistent with the usage. We've been using Lob.com for over a year now, and haven't had a single issue with lost checks or failed API calls. **What do you dislike about Lob?** Staging/testing environment could perhaps use few more additional features, but if we're being fair - it does the job. The biggest challenge we had with Lob.com was tweaking the templates to make sure they will print and ship correctly, but after 6-7 hours of tweaking - we got it done, and never had to revisit, so it's not a real issue. **What problems is Lob solving and how is that benefiting you?** Instead of writing hundreds of paper-checks by hand every month, we were able to automate the entire process. We would export the list of checks and mailing address from our database, feed it through our portal into Lob.com API, and everything is taken care of from there on out. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob's API for sending paper checks! We're thrilled to hear that you find our API documentation detailed and reliable. We appreciate your feedback on the staging/testing environment and template tweaking process. Your input helps us improve our services for all users. If you ever need assistance with additional features or template adjustments in the future, please don't hesitate to reach out to our support team. We're here to help make the process smoother for you. It's great to hear how Lob has helped automate your check sending process, saving you time and effort. If you have any further questions or need assistance, feel free to contact us: support@lob.com We're always happy to help! ### 38. Great snail mail automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Lob?** I was looking for a service that integrated with Zapier where I can automate sending snail mail letters. After trying a bunch of different ones that connected to Zapier on their app directory page, Lob was the one I chose! A big part of that reason is due to it not being too difficult to set up (I don't code), so that was nice. All it really took was setting up the account and most of the configuration happened on the Zapier side. And it magically sent the data to Lob and sent out the letter (I didn't have to create a template or anything in there. It just worked.) **What do you dislike about Lob?** It would be awesome if there was an onboarding specialist who'd help me with a walkthrough of Lob and how things worked. Yes it's not super technical to get started, but it can get technical so having some help to navigate would make eating the learning curve a lot easier and learn what I can do with it. **What problems is Lob solving and how is that benefiting you?** We were manually generating letters out of Microsoft Word, printing, stuffing envelopes, and mailing them. Lob allowed us to automate the process quickly and easily. **Official Response from Emilie Begin:** > Thanks for your feedback; we love hearing about how Lob has helped save you and your business lots of time doing manual work! In regards to onboarding support, we appreciate your suggestion and will be sure to share that feedback with our team. In the meantime, we recently revamped our Help Center to include more comprehensive onboarding guides and documentation. Feel free to check it out! ### 39. Lob filled a time-wasting gap in our workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy M. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Lob?** I've been searching for years for something like Lob. As a nonprofit, some of our donors prefer to receive their donation receipts by post mail, but it was a huge waste of time for us. Now sending a post mail is just as easy as sending an email and it's fully integrated into our workflow. It took a huge time-wasting thorn in my side and turned it into something I don't even think about! I'm now making plans to use Lob for our other communications as well. The website and API are first-class, and the support is excellent. **What do you dislike about Lob?** Because of the extreme efficiency of sending post mail through Lob, there are necessarily a few limitations. For example, the types of communications you can send is pretty limited, and if you want any customization of the envelope, you have to be a top-tier customer. (However, our logo and a bit of text can show through the return address window of the envelope.) I feel like the templates could also use some improvements. **What problems is Lob solving and how is that benefiting you?** Lob made sending post mail receipts just as easy as sending them by email. It's fully integrated into our workflow and saves us a ton of time. ### 40. Honestly does everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** kambria b. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Lob?** I use lob for my credit repair business and the fact that I can directly send my clients disputes without having to go to the post office is amazing, it also helps keep track of the tracking too! **What do you dislike about Lob?** Honestly there is not anything that I don't like, it's affordable and gets the job done, I highly recommend it to anyone that needs a product that mails things off **Recommendations to others considering Lob:** Go for it they are great and efficient **What problems is Lob solving and how is that benefiting you?** No problems but I love that it keeps track of everything for you, I had a hard time keeping track of the certified mail when I sent off but now it's all in one place ### 41. Lob follows recommendations and delivers in a short span of time **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh B. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Lob?** Their responsiveness to our needs and delivering up on the same with great zeal and feasibility **What do you dislike about Lob?** Nothing as such. Very easy to use and provides service at pocket friendly cost **What problems is Lob solving and how is that benefiting you?** Green initiatives by Lob is amazing and helped us keep our promise to our customers that we are doing our best for our Mother Earth **Official Response from Aaron Gingras:** > Thank you for your glowing review! We're thrilled to hear that you appreciate our responsiveness, zeal, and feasibility. We're committed to providing easy-to-use services at a pocket-friendly cost. It's fantastic to hear that our green initiatives have helped you uphold your commitment to sustainability. If you ever have any questions or need further assistance, please don't hesitate to reach out: support@lob.com We're here to support you every step of the way. ### 42. Mailing is something that I take for granted with Lob **Rating:** 4.5/5.0 stars **Reviewed by:** Luis N. | Finance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Lob?** That this tedious job of mailing can be done easily and automated at scale level with Lob in just a few minutes. **What do you dislike about Lob?** Hard to think of one because everything is working well. **What problems is Lob solving and how is that benefiting you?** Taking out a process that is time demanding out of the way allowing to use scarce resources more wisely. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that our platform has made mailing easier and more efficient for you. We appreciate your feedback and are glad to know that everything is working well for you. If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us: support@lob.com We're here to help and ensure that your experience with Lob continues to be smooth and beneficial for your business. Thank you for choosing Lob! ### 43. Easy to use, with high quality data **Rating:** 4.5/5.0 stars **Reviewed by:** Alec Z. | Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Lob?** We were able to get up and running quickly with their address verification service, and it returns high quality data. The pricing was pretty reasonable to get started as well, and scales with us as we go. **What do you dislike about Lob?** There were some quirks with their API and the way that it formats and returns data, but the documentation was easy enough to follow so we could figure any questions out. **What problems is Lob solving and how is that benefiting you?** Lob helps us to verify the addresses of our members during the onboarding process, which enables us to have high confidence that the addresses in our system are deliverable and fit within certain USPS field length standards. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob's address verification service! We're thrilled to hear that you found it easy to use and that it provides high-quality data. We appreciate your feedback regarding the API quirks and are constantly working to improve our services. If you encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. We're glad that Lob is helping you verify addresses efficiently and ensuring they meet USPS standards. If you have any further questions or need support, feel free to contact us: support@lob.com Thank you for choosing Lob! ### 44. Lob has been an amazing tool that helped us build mission critical products quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Franklyn T. | Founder, CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Lob?** Easy and stable APIs for sending checks and certified letters, meeting the legal requirements for certified mail our industry demands. The test environment, documentation, and python library have been excellent for rapid prototyping and making it easy to move our integration to production. **What do you dislike about Lob?** Some changes in pricing over the years have left a bad taste in my mouth, but it's still highly competitive. Support on the low plans can be a little slow to respond. **What problems is Lob solving and how is that benefiting you?** We needed to send certified letters meeting regulatory compliance, and Lob made it easy to move from hand stuffing checks and letters to a fully automated workflow. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with Lob! We're thrilled to hear that our APIs, test environment, documentation, and Python library have been instrumental in streamlining your processes. We understand your concerns about pricing changes and support response times on lower plans. Your feedback is valuable, and we're continuously working to enhance our services. If you have any specific issues or would like further assistance, please reach out to our support team: support@lob.com We appreciate your business and look forward to continuing to support your needs. ### 45. LOB IS AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Lob?** I love every email that I receive providing valuable advice! I love how easy the system is to navigate when I'm assisting a customer and I've never had a complaint from a customer about the LOB process. **What do you dislike about Lob?** I currently don't have any dislikes. Even though I get a large number of emails, I enjoy the content of all of the emails... even if it does take me a while to get through them all. **What problems is Lob solving and how is that benefiting you?** LOB gives us the ability to offer our customers the option of sending a paper check to someone. This helps us as we are not a brick-and-mortar financial institution so we are limited in some ways. **Official Response from Aaron Gingras:** > Thank you for your glowing review! We're thrilled to hear that you enjoy the valuable advice in our emails and find our system easy to navigate. We appreciate your feedback on the volume of emails and are glad you still find them valuable. It's great to hear that Lob is helping you offer customers the option to send paper checks, especially since you're not a traditional financial institution. If you ever have any questions or need assistance with anything, please don't hesitate to reach out: support@lob.com We're here to help! ### 46. Love the Check mailing option **Rating:** 5.0/5.0 stars **Reviewed by:** Mouhsine D. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Lob?** very smooth and easy.to work with. I love the check mailing option comes in very helpful for my business and the most powerful option is the API integration which allows you a ton of personalization **What do you dislike about Lob?** nothing everything works smoothly so far, and I think it will remain like that for the upcoming year and so on **Recommendations to others considering Lob:** start with the free version to get familiar with the option, then you can later upgrade. **What problems is Lob solving and how is that benefiting you?** First of all, being able to send check to my suppliers. Second, being able to send default letters to my clients using the application that I built based on the API **Official Response from Aaron Gingras:** > Thank you for your positive feedback! We're thrilled to hear that you are enjoying the check mailing option and finding our API integration powerful for personalization. We're glad to hear that everything is working smoothly for you. Starting with the free version is a great tip for new users, and we appreciate you sharing that recommendation. It's fantastic to hear how Lob is helping you send checks to suppliers and default letters to clients, ultimately benefiting your business operations. If you ever have any questions or need assistance, please don't hesitate to reach out: support@lob.com We're here to help and support you every step of the way! ### 47. Easy to use, instant customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Lob?** The interface whicb very easy to use. Also the help document covers almost all the doubts. **What do you dislike about Lob?** The delay in providing custom envelopes is only thing which i dislike **What problems is Lob solving and how is that benefiting you?** LOB is printing and mailing the letters on our behalf which is saving our time and man power **Official Response from Aaron Gingras:** > Thank you for sharing your feedback! We're thrilled to hear that you find Lob's interface user-friendly and our help documentation helpful. We apologize for any delays in providing custom envelopes and will address this issue promptly. We're glad to hear that Lob's services are saving you time and manpower by handling the printing and mailing of letters. If you have any further concerns or need assistance with custom envelopes, please don't hesitate to reach out to us: support@lob.com We're here to help! ### 48. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Britnei M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Lob?** Lob is one of the best, most user friendly platforms for sending mail that's out there. It's user friendly, reliable and most importantly affordable. I would recommend it to everyone. **What do you dislike about Lob?** I love everything about this platform. There is nothing I dislike. **What problems is Lob solving and how is that benefiting you?** Lob saves me so much time from going to the post office. It also allows me to keep all my records in one place. **Official Response from Aaron Gingras:** > Thank you for the glowing review! We're thrilled to hear that you find Lob user-friendly, reliable, and affordable. It's fantastic to know that Lob is saving you time and helping you keep all your records in one place. If you ever have any questions or need assistance, please don't hesitate to reach out: support@lob.com We're here to help and ensure you have a seamless experience with Lob. Thank you for recommending us, and we look forward to continuing to provide you with excellent service! ### 49. Great Address Verification Service with Fast Multiple API response **Rating:** 4.5/5.0 stars **Reviewed by:** Edward L. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Lob?** The integration with the AVS API was quick. We were up and running within a week. The Verified address proved to be a big cost saver, as we were no longer sending packages to customers with missing info. **What do you dislike about Lob?** Some explanation on the Deliver etc address may prove helpful. But in most cases, the address were delivered correctly. **What problems is Lob solving and how is that benefiting you?** We no longer have an issue of a promised product to a customer not being delivered in time, due to the fault of the customer providing an incorrect or incomplete address. Resulting in Lesser mad customers. **Official Response from Aaron Gingras:** > Thank you for sharing your positive experience with our Address Verification Service! We're thrilled to hear that the integration was seamless and has helped you save costs by ensuring accurate deliveries. We appreciate your feedback on providing more explanation on the Deliver etc address and will take this into consideration for future improvements. Our goal is to continuously enhance our services to better meet our customers' needs. It's great to hear that Lob has helped you avoid delivery issues and minimize customer dissatisfaction. We're committed to providing reliable solutions for your business. If you have any further suggestions or need assistance, please feel free to reach out: support@lob.com Thank you for choosing Lob! ### 50. If you need to mail things, Lob is the best game in town. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Lob?** The USPS barcode tracking on first-class mail because it allows me to track the letters I send at a good price point. **What do you dislike about Lob?** It isn't easy to access some features if you aren't an experienced coder, which I am not. **Recommendations to others considering Lob:** To get the full value of Lob, it would be good to have access to someone who codes. The language isn't super important. They support the most common ones. But it isn't easy for non-coders to use the snippets they provide. There's a bit of tweaking involved. **What problems is Lob solving and how is that benefiting you?** I use Lob to send demand letters on behalf of consumers who are accessing their rights under federal law. Lob enables me to help people even when they don't have access to a printer or getting to the post office would be difficult. **Official Response from Aaron Gingras:** > Thank you for sharing your feedback with us! We're glad to hear that you appreciate the USPS barcode tracking feature for first-class mail. We understand your concerns about accessing certain features without coding experience, and we're continuously working to improve user accessibility. Our team is here to assist you with any questions or issues you may encounter while using Lob. If you need help navigating the platform or utilizing the provided snippets, please don't hesitate to reach out to us: support@lob.com We value your business and are committed to ensuring that Lob meets your needs effectively. Thank you for using Lob to help consumers exercise their rights conveniently. We appreciate your support and look forward to serving you better in the future. ## Lob Discussions - [I need to get tracking information](https://www.g2.com/discussions/i-need-to-get-tracking-information) - 1 comment, 1 upvote - [Is there a way to print postcards on higher quality cardstock?](https://www.g2.com/discussions/is-there-a-way-to-print-postcards-on-higher-quality-cardstock) - 2 comments, 1 upvote - [What does Lob do?](https://www.g2.com/discussions/what-does-lob-do) - 2 comments - [View Lob pricing details and edition comparison](https://www.g2.com/products/lob/reviews?filters%5Bnps_score%5D=5&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A54%3A23+-0500&secure%5Bsession_id%5D=d203d87e-db8f-4f80-a2db-ea59fb2e9bed&secure%5Btoken%5D=43aee7ca44002bd6e2e379bc6abb4085a77ce124faa261ddb8432ebede6cd633&format=llm_user) ## Lob Integrations - [Adobe InDesign](https://www.g2.com/products/adobe-indesign/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - [Blueshift](https://www.g2.com/products/blueshift/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [CDP Agent](https://www.g2.com/products/cdp-agent/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [Custom Software Development](https://www.g2.com/products/harlow-technologies-custom-software-development/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Encamp](https://www.g2.com/products/encamp/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Formstack](https://www.g2.com/products/formstack-llc-formstack/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Listrak](https://www.g2.com/products/listrak/reviews) - [LoanPro](https://www.g2.com/products/loanpro/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Optimove](https://www.g2.com/products/optimove/reviews) - [Ortto](https://www.g2.com/products/ortto/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Solar](https://www.g2.com/products/solar-solar/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Lob Features **Logistics** - Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Management** - Scheduled Data Checks - Reporting **Logistics - Print Fulfillment** - Efficiency - Order Tracking **Testing & Tracking** - Mailing List Management - Dashboards & Reporting - Campaign Management - Design Management **Functionality** - Address Verification - Automation - Cleansing - International Verification **Customization - Print Fulfillment** - Integration - Flexibility - Templates **Additional Functionality** - For eCommerce - Third-Party Integrations - Location Tracking - Automatic Formatting - Generative AI - Contact Database - Data Security - Metadata Management - API - AI/Machine Learning - Search/Filter - Contact Management - Proof of Delivery - AI Copilot - Match & Merge - Data Profiling - Reporting/Analytics - Autocomplete - Electronic Forms - Geolocation - Address Validation - Data Quality Control - Delivery Estimate - Data Enrichment - Multi-Language - Recipient Validation - Data Discovery - Data Import/Export - Geographic Maps - Compliance Management **Agentic AI - Direct Mail Automation** - Mailing Services Integration - Printing Services Integration **Additional Functionality** - Mailer Templates - Data Import/Export - Mailing List Purchasing - Delivery Tracking - Event Triggered Actions - AI Copilot - Response Alerts - Generative AI - Mailing List Scrubbing - Reporting/Analytics ## Top Lob Alternatives - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,380 reviews) - [PostGrid Print & Mail](https://www.g2.com/products/postgrid-print-mail/reviews) - 4.9/5.0 (232 reviews) - [Alyce by Sendoso](https://www.g2.com/products/alyce-by-sendoso/reviews) - 4.7/5.0 (536 reviews)