Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"End-to-End, Scalable Lending Platform with an Impressive API-First Approach"
5/5
What do you like best about LoanPro?

The only lending platform that is end to end, scalable, and modern with their API-first approach. I just attended their Customer Advisory Board and was extremely impressed with how they’re using AI to drive operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Honestly, LoanPro is incredible. It’s been amazing to work with them Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks for the kind words about our API-first approach and how we're using AI for operational efficiency! It's great to hear the Customer Advisory Board left a strong impression

Javier G.
JG
Javier G.
Collections Specialist
Small-Business (50 or fewer emp.)
"All necessary information"
5/5
What do you like best about LoanPro?

LoanPro does have the information needed to discuss the status of an account with a client. While having a conversation with them, I can navigate the system easily! Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

LoanPro could be a little bit cleaner in terms of how many things you find in the HomeScreen. It would be better to have an interface with nothing on it but a search bar for names, phone numbers or things like that. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks, Javier. It’s great to know that our platform is helping you keep all the necessary information in one place. We’re constantly improving our UI, and we’ve noted your feedback on simplifying the HomeScreen dashboard.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"LoanPro is not meant for equipment finance lenders"
1/5
What do you like best about LoanPro?

The UI is modern and looks nice but that is it. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

The functionality and integrations are not seamless. The user is not able to edit the DocuSign envelope before it is sent out. The automatic emails that are sent to the customer are ugly and incorrect. I am not always notified about automated emails that are sent to the customer, even though I should be. I am not able to call LoanPro for customer support. LoanPro does individually amortize multiple units on one contract. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thank you for your candid feedback. We're truly sorry to hear about the issues you've experienced, and we want to ensure you have a clear path to success with the LoanPro platform. Your satisfaction is our top priority, and we're committed to making this a positive experience for you.

Automated Emails and Notifications

We understand the importance of having full control over your customer communications. All automated email content is client-approved, and our teams can help you adjust the look and feel at any time. We also have built-in functionality to alert you to any automated emails sent to customers, and we can configure this so you're only notified about the emails you wish to receive.

DocuSign and Contract Management

Due to the legally binding nature of DocuSign, envelopes are typically uneditable once created. However, if you need different versions of a contract for specific scenarios, our teams can work with you to build out alternative versions to meet your needs.

Customer Support and Product Fit

We're disappointed to hear you've had trouble reaching our support team. We take all support requests seriously and have a dedicated Customer Success and Support team ready to assist you. Our records show you are not currently utilizing your full allotment of included support hours.

We would love to connect you with them to address your specific use case, especially with equipment financing and the amortization of multiple units on one contract. We have already noted your review, and members of our Customer Success and Support teams will be reaching out to you shortly to schedule a call to resolve these issues.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"LoanPro is very user friendly"
4/5
What do you like best about LoanPro?

LoanPro is very user friendly, easy to navigate, and learn. When we have any complicated loan situations and we reach out, they are always quick to solve those situations for us. We use LoanPro almost daily and don't typically have any problems with it. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

My least part of LoanPro is the new setup. I still use the old version as it's been more user friendly with my experience. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thank you for your positive feedback! We're glad to hear that LoanPro has been helpful in solving your loan situations. We understand your preference for the old version and will take that into account as we continue to enhance the user experience. We appreciate your continued support and use of LoanPro!

Evan A.
EA
Evan A.
Enterprise (> 1000 emp.)
"Loan servicing the way you want it"
4.5/5
What do you like best about LoanPro?

LoanPro’s platform functions and out the box modularity has allowed our teams to build the ideal servicing experience at our own speed without needing a team of engineers Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

The email content editing tool is not very good. It doesn’t have analytics or support modern email design code for formatting. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

It's great to hear that LoanPro has helped you launch new products quickly and efficiently service your portfolio. We apologize for the inconvenience with the email content editing tool and will incorporate the feedback to work on improving this feature.

Lilian N.
LN
Lilian N.
Loan Coordinator
Small-Business (50 or fewer emp.)
"Great Platform!"
5/5
What do you like best about LoanPro?

I just recently started using LoanPro and can honestly say that it has made our work much easier and has provided an organized space for all our data. It allows us to be more productive and to process more of our accounts. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

I have not encountered any issues as of yet. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Hi Lilian, thanks for the review! We're glad to hear that processing time is more productive and organized. We appreciate your partnership!

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"LoanPro is a good but could be much better!"
4/5
What do you like best about LoanPro?

LoanPro is great with providing excellent reporting data of the inventory and makes it easier to create queues to work out of. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

LoanPro can improve on the user friendliness of the interface. Maybe redesigning the look to make it much easier to locate information on the screens or include more colors to help guide the eyes better. And sometimes after updates, some wizards or sandbox doesn't work properly. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thank you for your feedback. We’re glad to hear your use of queues help organize your work so well. We hear you on the design and interface changes, we are constantly working on improving that. If you have a specific wizard or sandbox reset you can reach one of our team member at support@loanpro.io

Christine D.
CD
Christine D.
Supervisor of Negotations
Mid-Market (51-1000 emp.)
"Easy User Platform"
5/5
What do you like best about LoanPro?

I like how easy it is to navigate through the platform. It is very user friendly and easy to quickly locate all of the clients information. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

I haven't found anything I do not like about the platform. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks, Christine! Glad you find our platform so intuitive to use and that you are able to locate all of the clients information with ease. We appreciate your partnership!

AW
Amy W.
Enterprise (> 1000 emp.)
"Amazing platform solution with endless opportunities"
5/5
What do you like best about LoanPro?

The flexibility to customize experience for agents and the user. The ability to put different lending products into the platform and tailor the servicing and collections lifecycle to each products needs. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Given the endless opportunities for customization it’s also unnerving to ensure that multiple products work cohesively in the platform without unintended side effects Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thank you for highlighting the flexibility and customization options that LoanPro provides! We understand the challenges of ensuring seamless integration of multiple products and are committed to addressing any unintended side effects to provide a cohesive platform experience.

Timothy L.
TL
Timothy L.
Limited Partner
Small-Business (50 or fewer emp.)
"LoanPro is the most comprehensive LMS around!"
5/5
What do you like best about LoanPro?

We are an important partner with LoanPro and our mutual clients love the fact that they can launch their product fast with accuracy. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

We don’t have anything which we dislike about LoanPro. We wish we could have partnered up sooner. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thank you for your kind words Timothy! We value our partnership and are committed to providing reliable solutions for you and our clients.