TB
Tom B.
Mid-Market (51-1000 emp.)
"Highly Configurable and Reliable Loan Management System"
5/5
What do you like best about LoanPro?

I like that LoanPro is highly configurable and reliable. I also appreciate that we're able to provide a custom loan product and customer experience by using the LoanPro platform. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Our LoanPro customer success manager has changed more frequently than we would prefer. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks Tom it was great chatting with you at Sundance! Good to hear LoanPro is enabling you to build custom loan products. We hear your feedback on CSM turnover - stability there matters and we're addressing it.

Andrew L.
AL
Andrew L.
SVP - Head of Product
"Highly Flexible Platform with Scope for Improved Guidance"
4/5
What do you like best about LoanPro?

I appreciate LoanPro's great platform flexibility and API library. It lets us configure loans to meet our needs and those of the fintechs that work with us. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Since the platform is so configurable, it’s easy to make a mistake. More guidance around standard configuration would be useful. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks, Andrew! We appreciate the feedback on flexibility and API library. We're continually improving our documentation and best practices and hope that you find the updated guidance useful.

Jacqui C.
JC
Jacqui C.
Small-Business (50 or fewer emp.)
"Boosts Payments and Agent Efficiency"
4.5/5
What do you like best about LoanPro?

I like the ability of LoanPro to allow us to move and grow in areas we need. It's great that I'm currently working on agent walkthroughs and planning to work on ACH retry, which shows the platform's adaptability. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

I find the agent interface and getting to information efficiently to be things that could be improved. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks, Jacqui! Love hearing that you're expanding into new areas with the platform. We're focused on improving the agent interface and information access based on feedback like yours.

RAVI S M.
RM
RAVI S M.
Co-Founder & CEO
Small-Business (50 or fewer emp.)
"I wish we moved over faster"
5/5
What do you like best about LoanPro?

When we first spoke with LoanPro years ago, they weren't able to handle our multi-lender marketplace. But in the intervening couple of years, they have moved so far beyond what we need now — they're building what we anticipate we might need. The product is so well thought out, the attention to detail is incredible — I can tell that this is built by people who love what they do and deeply care about creating the best outcomes for all involved. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

They don't have everything yet, but they’re clearly on their way to getting there. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks for the great review Ravi! We're glad our platform has evolved to meet your needs, helping you consolidate multiple systems into one interface with our API architecture. We appreciate you noticing our commitment to continuous improvement, and we’re proud to be your partner!

Michael H.
MH
Michael H.
Small-Business (50 or fewer emp.)
"Best Vendor"
5/5
What do you like best about LoanPro?

The people and process. It is very easy to work with them and implement to unbelievable not stressful and actual enjoyable. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

I don’t have anything to report at the moment. The team and product fit our needs. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks, Michael! Great to hear our team and implementation process worked well for you. Appreciate you taking the time to share!

Mark B.
MB
Mark B.
Small-Business (50 or fewer emp.)
"Reliable Loan Management with Easy Integration"
4/5
What do you like best about LoanPro?

I like that LoanPro is reliable and standardized with a full audit trail. The APIs are great because they make it easy to integrate into our applications. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

The UX could be improved Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks, Mark! Glad our APIs and audit trail are working well for you. We're working on UX improvements!

Verified User in Financial Services
CF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Unmatched Flexibility and Powerful Automation for Fast-Growing Teams"
5/5
What do you like best about LoanPro?

LoanPro delivers real flexibility. The configuration engine is powerful, handles complex products without workarounds, and scales well. Servicing automation reduces operational risk, the ledger is solid, and the APIs are strong, enabling clean integrations across the stack. Bottom line: control, speed, and governance, strong ROI for fast-growing operations. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

The learning curve for this product is quite steep. Setting it up initially, as well as making more advanced changes, demands significant expertise and a considerable investment of time. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks for the feedback on our flexibility and automation! We know the learning curve is steep, and your point about the expertise needed upfront is really helpful. We're constantly working on making implementation smoother. Appreciate you sharing your experience!

Yokota S.
YS
Yokota S.
Mid-Market (51-1000 emp.)
"Innovative Yet Challenging Loan Servicing"
3.5/5
What do you like best about LoanPro?

I like LoanPro's proactive nature and excitement for innovation. I also use and value the loan payment portal feature. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Configuration issues, missing and issues with receiving necessary reports. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks for the feedback Yokota. Glad the payment portal and our innovation focus are resonating. We hear you on configuration and reporting - those are priorities for us. If you'd like to discuss specifics, feel free to reach out to your account team anytime.

Steve N.
SN
Steve N.
Small-Business (50 or fewer emp.)
"CoFounder"
5/5
What do you like best about LoanPro?

Amazing company built on awesome tech and even better people. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

If you don’t like LoanPro, then you’re a hater Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Haha glad you like LoanPro then and are not a hater;) Thanks Steve! Appreciate the love for the tech and team.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Easy-to-Use Platform with Great Support from the LoanPro Team"
5/5
What do you like best about LoanPro?

LoanPro provides a great platform to execute business needs in an easy-to-use format with great support from the LP team. They work through implementation steps to help us successfully onboard. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

I haven't found anything to negatively discuss about LoanPro. Challenges are easily overcome with help from the team. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro
Edit edit

Thanks for the kind words about our team! We're glad the implementation support helped you get up and running smoothly. Appreciate you sharing your experience!