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LiveZilla

LiveZilla Alternatives & Competitors

(447)4.6 out of 5

Looking for alternatives to LiveZilla? Tons of people want Live Chat Software to help with in-app messaging, targeted emails, and knowledge base. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat Software that reviewers voted best overall compared to LiveZilla. Based on reviewer data you can see how LiveZilla stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. LiveChat, Freshdesk, Zendesk Support Suite, and LiveAgent are the most popular alternatives and competitors to LiveZilla.

Top Alternatives to LiveZilla

  • LiveChat
  • Freshdesk
  • Zendesk Support Suite
  • LiveAgent
  • Intercom

Top 20 Alternatives & Competitors to LiveZilla

    #1
    #1
  1. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with LiveZilla:
  2. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with LiveZilla:

    Mahesh G.
    MG
    My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the...Read more

    Reviewers say compared to LiveZilla, LiveChat is:

    Slower to reach roi
    Better at support
    More usable
    #2
    #2
  3. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with LiveZilla:
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with LiveZilla:

    GB
    Am able to easily and quickly manage all customer support avenues in one place. The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly...Read more

    Reviewers say compared to LiveZilla, Freshdesk is:

    Slower to reach roi
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with LiveZilla:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with LiveZilla:

    Víctor F.
    VF
    Zendesk is a very easy going tool. You can set it up very fast and this could be really critical for a fast-growing company. Also, there are a lot of resources where you can read tips and tricks....Read more

    Reviewers say compared to LiveZilla, Zendesk Support Suite is:

    Slower to reach roi
    #4
    #4
  7. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with LiveZilla:
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with LiveZilla:

    Michael M.
    MM
    I have seen Zopim (cheapish, but free), COM100, LiveChat, LiveZilla and many others. The cool thing about LiveAgent is, THAT I CAN SEE THE CUSTOMER TYPING !!! that is I see what he or she is typing...Read more

    Reviewers say compared to LiveZilla, LiveAgent is:

    Slower to reach roi
    Better at support
    #5
    #5
  9. Intercom

    (1,255)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with LiveZilla:
  10. Intercom allows you to communicate personally with every single customer.

    Categories in common with LiveZilla:

    AE
    It is 100% automated. Whatever company activity you are up to, Intercom will be there! It is the main tool in my life that is capable of combining the teams in one place: marketing, product,...Read more

    Reviewers say compared to LiveZilla, Intercom is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Zoho Desk

    (2,679)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with LiveZilla:
  12. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with LiveZilla:

    Andresa M.
    AM
    I have a small business and in the past I used Kayako. However, Kayako on demand has a weird "feature" now - it treats both tickets and chats as "conversations", so I do not get any kind of...Read more

    Reviewers say compared to LiveZilla, Zoho Desk is:

    Slower to reach roi
    #7
    #7
  13. Front

    (611)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with LiveZilla:
  14. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with LiveZilla:

    Michelle O.
    MO
    The option to assign team mates to email easily even when they are not in cc.

    Reviewers say compared to LiveZilla, Front is:

    Slower to reach roi
    Better at support
    #8
    #8
  15. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with LiveZilla:
  16. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with LiveZilla:

    Kimberly B.
    KB
    It is very user-friendly and has the capabilities needed for my job.

    Reviewers say compared to LiveZilla, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #9
    #9
  17. HubSpot Service Hub

    (520)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with LiveZilla:
  18. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with LiveZilla:

    UC
    It offers a great way to stay organized and track for analytics. It has gave us great insight on what is taking most of our time and helps us speed up task completions.

    Reviewers say compared to LiveZilla, HubSpot Service Hub is:

    Slower to reach roi
    Better at support
    #10
    #10
  19. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with LiveZilla:
  20. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with LiveZilla:

    Jose R.
    JR
    Drift was extremely customizable, and even allowed for us to create a human-like not using conversational marketing in response to a lead's questions.

    Reviewers say compared to LiveZilla, Drift is:

    Slower to reach roi
    Better at support
    #11
    #11
  21. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with LiveZilla:
  22. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with LiveZilla:

    DS
    Podium has been great for communicating with out members through text. It is very easy to keep track of incoming messages, and to respond quickly easy. It is also very easy to use for outgoing text...Read more

    Reviewers say compared to LiveZilla, Podium is:

    Slower to reach roi
    Better at support
    More usable
    #12
    #12
  23. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with LiveZilla:
  24. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with LiveZilla:

    MW
    the multi functionality of it and it's customizability

    Reviewers say compared to LiveZilla, Helpshift is:

    Slower to reach roi
    #13
    #13
  25. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with LiveZilla:
  26. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with LiveZilla:

    AH
    System to capture reviews. Easily shares the reviews across digital media platforms.

    Reviewers say compared to LiveZilla, Birdeye is:

    Slower to reach roi
    Better at support
    Better at meeting requirements
    #14
    #14
  27. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with LiveZilla:
  28. A powerful customer support suite with a focus on collaboration.

    Categories in common with LiveZilla:

    UC
    TeamSupport has helped our company to manage incoming requests and divert them to the proper teams within the organization. Being able to write custom reports really helps for weekly meetings as...Read more

    Reviewers say compared to LiveZilla, TeamSupport is:

    Slower to reach roi
    Better at support
    #15
    #15
  29. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with LiveZilla:
  30. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with LiveZilla:

    UL
    The seamless integration between Hiver and Gmail

    Reviewers say compared to LiveZilla, Hiver is:

    Slower to reach roi
    Better at support
    #16
    #16
  31. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with LiveZilla:
  32. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with LiveZilla:

    LA
    I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite...Read more

    Reviewers say compared to LiveZilla, UJET is:

    Slower to reach roi
    Better at support
    More usable
    #17
    #17
  33. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with LiveZilla:
  34. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with LiveZilla:

    MF
    The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want.

    Reviewers say compared to LiveZilla, Genesys Engage is:

    Slower to reach roi
    More expensive
    #18
    #18
  35. Genesys Cloud

    (366)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with LiveZilla:
  36. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with LiveZilla:

    Jade D.
    JD
    What I like best is how easy it is to use. The integration of the working parts of applications that are typically used in a call center environment are so seamless that you almost feel like "it...Read more

    Reviewers say compared to LiveZilla, Genesys Cloud is:

    Slower to reach roi
    #19
    #19
  37. ActiveCampaign

    (6,460)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with LiveZilla:
  38. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with LiveZilla:

    Isaac W.
    IW
    I like the many different features that Active Campaign offers. Being able to segment out the email data as well as you can with AC is great for knowing what's working and what isn't working in any...Read more

    Reviewers say compared to LiveZilla, ActiveCampaign is:

    Slower to reach roi
    Better at support
    #20
    #20
  39. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with LiveZilla:
  40. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with LiveZilla:

    AR
    Detailed, complex and very customizable depending on your organization needs and requirements.

    Reviewers say compared to LiveZilla, Salesforce Essentials is:

    Slower to reach roi