Livepro makes it incredibly easy to build and manage a Knowledge Management System. The platform is intuitive for the everyday user, and the support team is exceptional. Email responses are impressively fast, and it’s great to have the option to call and speak with someone directly. When a feature isn’t available, the team is proactive about exploring custom development with their engineers. Review collected by and hosted on G2.com.

Some of the more advanced features may require custom development, which can take time depending on complexity. However, livepro continue to strive to be the best system out there and continue to make enhancements to their system. Review collected by and hosted on G2.com.

I find livepro Knowledge Management very useful. What I like most is that it's user-friendly. I can just type in a keyword, and I'll be able to quickly and easily find the knowledge base that I need to get guidance to solve cases. Review collected by and hosted on G2.com.

I guess it could provide a more complete context in some issues that are complicated. It'll be great if we can have a direct point of contact in livepro Knowledge Management to check all those details and how to address it. So just one of the examples would be, audio login issues. Before, there were no knowledge base for that. Review collected by and hosted on G2.com.

Versatility. Accordions are a great feature, as is the ability to nest a table inside an accordion. I appreciate the Announcement feature as well as Rockets. Review collected by and hosted on G2.com.

Panviva has a feature that allows a popup note. It's very handy when defining a new word, phrase, or anagram. Agents can hover over it and the definition pops up over the word.

The fact that we need to add a definition in parentheses or in an accordion below the word is just wasted space and a distraction for agents. Review collected by and hosted on G2.com.

Ease of use, great interactive interface and good feedback tools. Integration into telephony and the ability to integrate into ai tools too. Review collected by and hosted on G2.com.

There isn’t anything about the system that I dislike. Review collected by and hosted on G2.com.

I like that the layout of livepro Knowledge Management is intuitive and easy to use. The AI features are also a big plus because they help information be easily found by agents. Agents can type quick, short queries into the search feature, which returns results with good accuracy. This helps solve their problems or queries, reducing the likelihood that they need to reach out to a team leader or another team member for support. Review collected by and hosted on G2.com.

Sometimes the AI response is inaccurate, but it's teachable and picks up with time. Like all knowledge management systems, information is only as good as what's put in. Review collected by and hosted on G2.com.

I use livepro Knowledge Management for everything I need to know about my line of business, and the best part is that it is right at my fingertips. It provides complete information, from detailed workflows to quizzes, a feedback section, and more. Everything is organized and easily accessible, making it a truly valuable tool for our daily operations. What I like the best is that I can just pull it up, search a few keywords, and get the answer I need. Moreover, it was an easy setup for me; upon logging in with my PC, I could just pull up the livepro app and do my searches without any hassle Review collected by and hosted on G2.com.

I honestly can’t think of anything I dislike about livepro. It allows me to quickly search for the information I need, and whenever there are updates, a banner pops up in the upper‑right corner to remind me to review them. LivePro has been a great support in my work—it provides everything I need to know about my line of business and helps me stay informed and efficient. Review collected by and hosted on G2.com.

I like how livepro Knowledge Management makes knowledge usable in the moment, not just stored somewhere. I appreciate the real-time information, where I can type a keyword and it appears immediately. I also find it valuable to have access to important resources such as the list of contact numbers and guidelines on handling customer interactions. The implementation framework is clear, which is especially useful given that knowledge management can often feel complex at the start. Review collected by and hosted on G2.com.

Overall, the platform is strong, but there are a few areas where could improve Review collected by and hosted on G2.com.

I like livepro Knowledge Management because it's user-friendly and finding information for the exact process is easier. The AI features are really helpful, allowing me to get all related information with relevant documents or articles included. It especially helps during our searches for an unfamiliar process we haven't experienced, guiding us to the correct article and process. I also find the initial setup easy and straightforward, with no other steps needed. Review collected by and hosted on G2.com.

Before the update, it was sometimes hard to navigate to the correct article when we typed in only the keyword and nothing comes up. Review collected by and hosted on G2.com.

I like that Livepro Knowledge Management offers an easy quick search to find what I'm looking for on the fly. We manage a power dialer seven days a week, with some agents making 4-500 dials a day, and this software has eliminated the need for chat room questions and relying on leadership for answers to numerous daily issues. The time management provided by this software helps us produce more appointments because of how quickly questions can be answered. It's a phenomenal software and a game changer. It really helps both agents and management focus more on producing sales revenue because they aren't distracted looking for answers. It has helped get our entire Contact Center on the same page without doubting the answers we get in Livepro. Review collected by and hosted on G2.com.

I have not found anything that I do not like about Livepro Review collected by and hosted on G2.com.

I find livepro Knowledge Management incredibly user-friendly, providing a unified experience by embedding directly into Genesys Cloud. As a system administrator, it's easy to setup and manage. The support team is really collaborative and committed to supporting us as a partner, and they were helpful during the setup process. Overall, I highly value this combination of features and support. Review collected by and hosted on G2.com.

I think it would work better if we can integrate it into Genesys KM so we can also use Genesys AI functions that leverage KM. Review collected by and hosted on G2.com.