It’s like a shared brain we can all tap into for up to date, easy to find information. The information can live in multiple places within the platform, as well as across other locations like the website or Teams, while still being centrally managed with the ability to control exactly what information is visible to different internal and external users.

I also really value livepro’ s commitment to keeping up with the latest technology and knowledge management tools, which means the system is always evolving and improving. On top of that, the support team are so positive, knowledgeable, and helpful that they genuinely make me want to live in livepro land. Review collected by and hosted on G2.com.

I don’t have any major dislikes. With the right resourcing, the business can maximise livepro’ s support to establish strong governance, keep content current, track usage, and drive continuous improvement that will boost positivity, accuracy, and efficiency in the workplace. Review collected by and hosted on G2.com.

Livepro makes it easy to create and edit multiple types of Knowledge Objects, allowing information to be presented in different formats. The ability to categorise knowledge objects by role helps ensure end users only see information that’s relevant to them, which makes it much easier to find the right content quickly.

I also like the ability to customise styles and templates. This gives you the flexibility to tailor documents based on role or location, and to quickly update the look and feel of your site simply by changing the styles.

For me, the best feature of Livepro is the support team. Nothing is ever too difficult, and they are always keen to listen and provide support and guidance on knowledge management best practices. They also take customer suggestions on board for enhancements to the product, whether that’s improving platform administration or delivering a better experience for end users. Review collected by and hosted on G2.com.

Honestly, I can’t think of anything I don’t like about Livepro Knowledge Management. Any issues or dislikes I’ve had have already been addressed by the support team, and I’ve been using the platform for more than 10 years. Review collected by and hosted on G2.com.

I've used Livepro in the past and am currently using it to establish a knowledge base at a new company. I really appreciate the customisation options and find it easy to create content. The advanced reporting available is quite useful, and the customer support is at a great level. The new AI search function is well reviewed by users, and I'm pleased with the new features that are being introduced, keeping us on the forefront of advancements. The initial setup was very easy, and the Livepro team was very supportive. Review collected by and hosted on G2.com.

Not much is coming to mind, the system is very good. Review collected by and hosted on G2.com.

I love the customisability and ease of authoring with livepro Knowledge Management. The way we can display knowledge to our staff is fantastic and easy to navigate. This setup means our staff don't have to engage our support line as much, since the answer should almost always be available to them. We've also used it to help promote our culture and engagement through fun activities, greetings on the home page, and a page dedicated to calling out staff for displaying our values. The support team is incredibly helpful and regularly takes feedback to continuously improve the platform. Review collected by and hosted on G2.com.

There are a few limitations that we've bumped into, but usually, these are resolved with workarounds or even improvements to the site as the livepro support team regularly takes in feedback and is continuously improving. Review collected by and hosted on G2.com.

I really appreciate how easy it is to create documents with livepro Knowledge Management. The search function is fantastic and allows me to find things really easily. It's also fast and very intuitive, making it quite easy to use for both authors and frontline consultants. The AI function is another feature I really like, as it summarizes documents for us, making searching significantly easier, which has helped us improve our service level. The support team is incredibly helpful, having assisted us in creating the perfect base and teaching us how to create documentation. Their ongoing support is a big benefit of using this product. We've been long-term users, and I value the consistent improvements and the robust help system in place. Review collected by and hosted on G2.com.

I can't really fault the tool to be honest - we have been long term users and everyone has been fantastic from Livepro when we have had issues or need help. Review collected by and hosted on G2.com.

Livepro has enabled us to effectively categorise and organise our organisational knowledge, making it significantly easier for our team to quickly locate and understand information via the search function and category sidebar. The reporting and feedback tools have helped us identify opportunities to enhance existing content, develop new resources, and strengthen overall team capability. Review collected by and hosted on G2.com.

The initial administrative setup can be confusing. It took time to fully understand how scopes, roles and categories interact, as well as how to manage these effectively. I am, however, now confident with these elements. Review collected by and hosted on G2.com.

I find livepro Knowledge Management to be a good help for getting to know more about important updates and knowledge articles. I like how easy it is to use, and I appreciate that I can check for a specific article that will answer my questions. Additionally, I value the ability to save my favorite articles for easy access. Just accessing the app and everything being all set is really convenient. Review collected by and hosted on G2.com.

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I like that livepro Knowledge Management is endlessly customizable. We can easily redesign our templates or change our knowledge to suit the user if we find the existing knowledge is inaccessible. The LivePro team is also fantastic. They are always willing to provide assistance and make us feel really supported in navigating their system and improving our resources. Review collected by and hosted on G2.com.

I would love it if Livepro Knowledge Management could use JavaScript because there's a lot of templates we can't use without it. If JavaScript can't be implemented due to security reasons, it would be great if there were more templates available or a better user base for requesting new templates. Also, the feedback system could be improved since managing feedback is quite challenging with the current functionality. Review collected by and hosted on G2.com.

I love how livepro Knowledge Management keeps everything in one place, making it really easy to navigate. It is one of the easiest systems to learn. I actually didn't get the formal training and managed to figure it out myself, or ask other team members questions. This simple navigation helps us support people who aren't as skilled with IT systems, as they can follow along easily, solving issues with onboarding and upskilling. It saves time and money, especially when it comes to training and making sure employees feel supported. The system makes everything accessible at the click of a button. Review collected by and hosted on G2.com.

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What I like most about livepro Knowledge Management is its strong focus on making complex information simple and usable for frontline teams. The way it structures knowledge into clear, consistent, step-by-step procedures makes it easy for staff to find exactly what they need in the moment, which directly improves accuracy and customer experience. Review collected by and hosted on G2.com.

One area that could be improved in livepro Knowledge Management is the user interface. While it’s functional and structured, the design can feel less modern or intuitive compared to some newer KM platforms. Review collected by and hosted on G2.com.