Being a purpose-built system means that Livepro functions in the way we need it to. From creating Knowledge to Governing the same Knowledge, we have the easy ability to do it. And where we don't necessarily have exactly what we would like, the Livepro team help us develop a way to get what it implemented. It's an easy to use system, with a great support team that enables us to do what we need on a daily basis, without hassle. Review collected by and hosted on G2.com.

Very little. Mostly because when there is something that I don't like, the support team are all too happy to make refinements and improve Livepro to suit out needs. Review collected by and hosted on G2.com.

In Customer Service, having the right information at your fingertips is everything, and that’s exactly why I absolutely love LivePro. It gives us instant access to accurate, relevant answers for every query. It’s also an incredible training tool; onboarding new team members is faster, easier, and so much more consistent. Our team uses LivePro all day, every day, and with the addition of AI, we’re now getting the information we need within seconds. I honestly couldn’t imagine working without it! Review collected by and hosted on G2.com.

At this stage, the AI search doesn’t include Work Instructions. I’ve been advised that this is in the works. Review collected by and hosted on G2.com.

It gives quick access to check for answers that supports and agents need. It's an efficient way to check for steps, answers, or updates. It also includes the decision-tree that guides the users through the procedures per task or scenario. Review collected by and hosted on G2.com.

Nothing much. It shows multiple results when searching. But the good thing about it is that it also indicates if it's 100% matched to the keyword that the user has entered. Also, it will be better if we can open multiple results at a time instead of opening and closing one article after the other. Review collected by and hosted on G2.com.

I find livepro Knowledge Management user-friendly and easy to navigate, which makes it quite accessible. I also appreciate the quick links that help me get accurate information when I need it. The initial adaptation to livepro Knowledge Management was extremely easy as well. Review collected by and hosted on G2.com.

The keywords can be tricky sometimes. I think as long as one word is linked to multiple resources it should appear on the options list once entered. Review collected by and hosted on G2.com.

I use Livepro Knowledge Management to release or publish internal communications and it greatly helps me cascade urgent and compliance-related information. I love how it simplifies information and adapts well to different formats like diagrams or tables. I find it easy to modify tables using Livepro compared to Outlook email or Microsoft Office. The initial setup was straightforward thanks to helpful guides and prompts that explain how to use it. Also, I appreciate that it's better than Microsoft Word for text and data alignment. Review collected by and hosted on G2.com.

I think the part where you copy and paste a table, it wouldn't align well if the table consists of merged cells. It would be very helpful if livepro allows pasting of the table exactly how it looks like following the format of the merged cells in it. Review collected by and hosted on G2.com.

LivePro is an excellent platform for organising and accessing knowledge quickly. It’s intuitive for our team to use, and it has helped streamline how we share information internally. The strongest part of the experience has been the support from the LivePro team both the support and the training teams have been responsive, proactive, and genuinely focused on helping us get the most out of the system. Review collected by and hosted on G2.com.

There are no major dislikes. Any minor issues we’ve encountered have been small and easily resolved with the help of the support team. Overall, the system performs well and meets our needs effectively. Review collected by and hosted on G2.com.

Livepro is very user friendly for both the Author and the general User. The use of templates make content consistent and clear. There are so many features that make Livepro standout - Open Access, Integration to Microsoft Teams and Genesys and Agent Assist. The Livepro Support Team provide outstanding assistance in a very short timeframe, and improvement ideas are always welcomed from Clients. Initial Training was easy to follow, and implementation was streamline. The Help Site is a great resource and Livepro Communities is a great online networking platform to engage with other Clients for advice and best practices. Review collected by and hosted on G2.com.

There is no current review process for Rockets - this would be a great feature to implement. Formatting in content is sometimes tricky (spacing / table alignment etc), but the Support Team are always on hand to provide assistance. Searching for our team is sometimes challenging due to how the system weights its results (ie search words / Page Names etc) - Livepro are relooking at their weighting system for searching so improvements should be seen Review collected by and hosted on G2.com.

What I like best is the intuitive search function. It allows our team to find accurate answers instantly, which significantly reduces our handle times and improves the overall customer experience. Review collected by and hosted on G2.com.

While the functionality is strong, the user interface for administrators can feel a bit dated. A more modern, streamlined design for the backend would make content creation and updates even faster. Review collected by and hosted on G2.com.

One of the biggest advantages of Livepro is how simple it is to search. Our customer service team can easily find the information they’re looking for without having to dig through long documents or multiple systems. This helps them give clear and consistent answers across all channels, whether they’re speaking to customers over the phone, replying to emails, or using live chat. We are particularly excited to roll out the new AI features to our CSO’s in the near future, to make answering customer queries even easier! Review collected by and hosted on G2.com.

We have no downsides of using LivePro to report. Review collected by and hosted on G2.com.

I really like the simplicity of livepro Knowledge Management when it comes to creating, updating, and editing any knowledge base pages. It's very user-friendly to navigate from a user perspective for searching and locating knowledge. I also appreciate the tool's features, like creating quizzes for knowledge checks, sending communications for announcements, and using the rocket feature to support customer communication. The ability to easily create knowledge content and share it through an open access portal supports transparency within the organization. Additionally, the tool has significantly improved staff onboarding time with a targeted portal that includes knowledge checks through the quiz function, providing a consistent onboarding experience for all new staff. Review collected by and hosted on G2.com.

The search functionality at times makes it hard for a user to locate some knowledge, though this can be improved upon by updating the search words and knowledge content. Users need to search for key words rather than full sentences. Review collected by and hosted on G2.com.