User-friendly. It’s easy to access, and I can quickly search for the details I need. Review collected by and hosted on G2.com.

Not all the details come with complete instructions. In some places, it just refers you directly to console articles instead. Review collected by and hosted on G2.com.

It is very helpful in most of the time. customer support Review collected by and hosted on G2.com.

when I search in detail it will give so many options not directly getting the answer I needed, Review collected by and hosted on G2.com.

It’s easy to use, and all work instructions, document notes, and rockets are straightforward to manage. Review collected by and hosted on G2.com.

The icons are really hard to search for, and it takes too much time to find the one I need. Review collected by and hosted on G2.com.

accurate answers, impact on customer experience Review collected by and hosted on G2.com.

sometimes it's hard finding the topic or the keyword Review collected by and hosted on G2.com.

User friendliness and easy access for everyone Review collected by and hosted on G2.com.

None so far, tool is very useful and easy to use Review collected by and hosted on G2.com.

Livepro is great, very user friendly and easy to navigate. Review collected by and hosted on G2.com.

I haven't encountered any problems with knowledge management. Review collected by and hosted on G2.com.

The tool is simple to use in so many ways. For a user, the tool is easy to navigate and find what you're looking for. As an author, the tool is easy to understand and develop for. I think the greatest advantage LivePro has is the support. I have never had a situaiton where I felt "left hanging" by the LivePro team and anytime I have had a question or an issue (which are rare), the team has been prompt at replying and being supportive. Their "S tier" level of support began before we even launched the tool. With the training from LivePro, our implementation was incredibly easy. Review collected by and hosted on G2.com.

My only less than stellar experience with LivePro is category management from an admin level can be a tad complicated. Review collected by and hosted on G2.com.

Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possiblities are truly endless. I love LivePro! Review collected by and hosted on G2.com.

There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features. Review collected by and hosted on G2.com.

Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include:

Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. The announcement function is fantastic to ensure we can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. This means our Team Leaders can have informed conversations with staff around keeping up to date. The ability to future date and end date these also means we are tailoring what our agents need to see and when.

Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. We saw a 1,000% increase in knowledge object feedback in the first 3 months compared to our previous system which shows the early adoption and user engagement.

Integration - We have adopted the integration with Genesys so that agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Agents still have the option to navigate to the full livepro experience if they prefer.

Authoring - the WYSIWYG editor function makes authoring really easy and there is the functionality to edit the css on a particular page for those who are a bit more clued in on this type of coding. Being able to create templates and styles to make content uniform across the site means we can ensure the content is consistent and easily digestible for our agents. It also means we can configure livepro to align with our branding.

Support - livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement. Review collected by and hosted on G2.com.

There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user.

Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months. Review collected by and hosted on G2.com.

It is extremely user-friendly for both the end user and authors/administrators. With innovative features and a fully customisable platform, it has everything you need to contain all of your processes and information in one location. Review collected by and hosted on G2.com.

Very little! Any features that we found issues with or that may not have necessarily worked well for what we needed were passed on as feedback to the team who work tirelessly behind the scenes to fix things up so that they work exactly how we need them to. Review collected by and hosted on G2.com.