---
title: livepro Knowledge Management Reviews
meta_title: 'livepro Knowledge Management Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 168 reviews by the users' company size, role or industry
  to find out how livepro Knowledge Management works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 168
  scale: '5'
date_modified: '2026-06-17'
parent_category:
  name: Knowledge Management
  url: https://www.g2.com/categories/knowledge-management
---

# livepro Knowledge Management Reviews
**Vendor:** livepro  
**Category:** [Work Instructions Software](https://www.g2.com/categories/work-instructions)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 168
## About livepro Knowledge Management
livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.



## livepro Knowledge Management Pros & Cons
**What users like:**

- Users highlight the **intuitive ease of use** of livepro Knowledge Management, enhancing efficiency and user satisfaction significantly. (73 reviews)
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their ability to find essential information easily. (55 reviews)
- Users highly value the **user-friendly interface** of livepro Knowledge Management, enhancing their overall experience and efficiency. (45 reviews)
- Users value the **intuitive search function** of Livepro, enabling quick access to accurate information for better customer support. (36 reviews)
- Users appreciate the **intuitive interface and excellent support** of livepro Knowledge Management, enhancing user experience and productivity. (33 reviews)
- Users highlight the **incredible customer support** of Livepro Knowledge Management, appreciating their responsiveness and helpfulness throughout the process. (26 reviews)
- Users highly value the **efficiency** of Livepro Knowledge Management, enabling quick access to answers and improving productivity. (26 reviews)
- Users find the **easy setup** of LivePro to be incredibly helpful, enhancing the overall user experience. (24 reviews)
- Setup Ease (24 reviews)
- Knowledge Sharing (22 reviews)

**What users dislike:**

- Users find the **inefficient search** function frustrating, as it hampers quick access to specific information. (10 reviews)
- Users struggle with the **inefficient search function** , often finding excessive results and slow-loading pages complicating information retrieval. (9 reviews)
- Users indicate that **improvement is needed** in AI accuracy, structure understanding, and article editing functionality. (8 reviews)
- Users struggle with **poor search functionality** , finding it difficult to locate specific information quickly and efficiently. (8 reviews)
- Users find the **search functionality ineffective** , often leading to overwhelming results and slow loading times. (8 reviews)
- Search Limitations (8 reviews)
- Insufficient Information (7 reviews)
- Lack of Information (6 reviews)
- Users find the lack of **automatic save** and text formatting features in Livepro Knowledge Management frustrating. (6 reviews)
- Users face **editing difficulties** , particularly with formatting and search challenges, though support is available for assistance. (5 reviews)

## livepro Knowledge Management Reviews
  ### 1. From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carly M. | Pacific Northwest Central Reservations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 23, 2026

**What do you like best about livepro Knowledge Management?**

What I like best about LivePro Knowledge Management is that it creates a true single source of truth for the team, eliminating guesswork and giving agents confidence in the information they’re providing. Instead of digging through scattered documents, agents can follow guided flows that mirror real conversations, making it much easier to deliver answers naturally while on a call. It also significantly improves speed, allowing agents to find information quickly without putting guests on hold for long periods, which leads to a better overall guest experience. On the backend, it’s easy to maintain and keep up to date, so information doesn’t become outdated or forgotten. Overall, it not only supports agents in the moment but also helps with training and consistency, ensuring everyone is set up for success.

**What do you dislike about livepro Knowledge Management?**

What I dislike about LivePro Knowledge Management is that, at times, it can feel overly structured and a bit rigid, especially when agents just need a quick answer and don’t want to click through multiple steps or flows to get there. If content isn’t perfectly maintained, it can also become cluttered or slightly outdated, which defeats the purpose of having a single source of truth and can create hesitation on calls. There can be a learning curve for new users as well, particularly in understanding how to navigate the system efficiently versus defaulting to old habits. Additionally, if content isn’t written clearly or consistently across articles, the experience can vary and make it harder for agents to quickly find what they need. Overall, while it’s a powerful tool, it really depends on strong upkeep and thoughtful content design to work as effectively as intended.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

LivePro Knowledge Management solves the challenge of inconsistent information and guesswork across the call center by creating a single, reliable source of truth for all agents. Instead of relying on memory, outdated documents, or asking others for help, agents can quickly access accurate and standardized information in real time. This reduces errors, shortens call times, and builds confidence in delivering answers to guests. It also addresses the issue of long training ramp times by giving new hires clear guidance and structured workflows to follow, allowing them to become effective much faster. For me, the biggest benefit is the consistency it creates across the team. It ensures that no matter who answers the call, the guest receives the same accurate information and experience, while also making it easier to coach, train, and identify any gaps in knowledge or process.

  ### 2. Knowledge Management  Systems Specialist

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joy E. | Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 04, 2026

**What do you like best about livepro Knowledge Management?**

Livepro serves as our single source of truth for policies, procedures, and operational guidance across the company. Adoption is very strong, with roughly 80% of the business using it month over month, which shows how deeply it’s embedded in day-to-day work.

From a knowledge management standpoint, Livepro supports governance, version control, and consistency, which are essential in a regulated environment. It helps teams feel confident they’re accessing approved, up-to-date information, reducing reliance on tribal knowledge and outdated documents. The platform also scales effectively across departments and works well for both frontline and non-frontline users. Features such as structured content, workflows, and feedback loops allow us to continuously improve knowledge quality and stay aligned as processes evolve.

The Livepro team has been consistently great to work with. Support staff are responsive and collaborative, and they work to resolve issues, bugs, and enhancement requests in a timely manner. We’ve found them to be receptive to feedback and genuinely invested in helping us get the most value out of the platform.

**What do you dislike about livepro Knowledge Management?**

From an author and administrator standpoint, image management could be more transparent. Right now, it’s hard to see where images are reused or linked across different pages, which can create risk when you’re updating content or trying to clean things up.

Also, while Livepro is highly functional, the UI’s overall look and feel doesn’t come across as modern as some newer knowledge platforms.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

The built-in feedback mechanisms let users flag issues, gaps, or unclear guidance. That input feeds directly into improving the content, so we can prioritize updates based on real usage and real needs rather than assumptions. Livepro supports a mature KM model with clear ownership, strong feedback loops, and structured review workflows. As a result, we can scale knowledge across the organization without losing control or quality, which is especially important as our processes continue to evolve.

  ### 3. Livepro Embeds, AI Writer, and Rockets: A Huge Time-Saver for Consistent, Confident Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica O. | Process Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** February 16, 2026

**What do you like best about livepro Knowledge Management?**

I really like that we can embed content in Livepro, as it removes the need to duplicate the same information across multiple knowledge articles. This means we only need to update content once, in one central location, and it automatically flows through to every article that uses it. It saves a huge amount of time and ensures consistency across the board.

The AI Writer is also incredibly helpful. It’s great for rewriting articles that may be too wordy or unclear, making the information more concise and user friendly.

And the Rockets are an absolute game changer. They guide agents through complex enquiries using simple, question based steps that lead them directly to the correct answer. It takes out the guesswork and gives CSOs confidence when handling detailed or technical customer questions.

**What do you dislike about livepro Knowledge Management?**

Honestly, there isn’t much we dislike about Livepro. They’re very open to feedback and consistently improving the platform with regular updates, which we really appreciate.

If I had to identify one area for improvement, it would be the review process for Rockets. In our case, Rockets contain a large amount of our content, and this information needs to be reviewed regularly by multiple departments to ensure accuracy. While Livepro has a great auto‑review feature that sends reminders to departments, Rockets currently can’t be set up for multi‑department auto‑reviews. This means we still need to manage a lot of manual follow‑ups to ensure the right areas review their sections of content.

Another limitation is that Rockets don’t currently support review comments, which makes it harder for departments to provide feedback directly within the review workflow. I know this is already on Livepro’s improvement roadmap, so hopefully we’ll see enhancements in this space in the future.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Livepro has helped us overcome several major problems we experienced with our old knowledge base. Previously, our system had no clear structure, no consistent templates, and information was scattered and ad‑hoc, making it difficult for staff to know whether they were accessing the correct or most up‑to‑date content. We also had no reporting capabilities, which meant we had very limited visibility over how our knowledge base was being used.

Livepro’s reporting tools have made a huge difference. We can now identify knowledge gaps by tracking “no result” searches, helping us add missing terminology or create new content where needed. We also have better insight into which articles are being viewed most often and how frequently, which supports ongoing improvements. The ability to repair broken links instantly, without waiting for agents to report them, has also been a major improvement.

Since transitioning from our old knowledge base to Livepro, our average handle times have decreased significantly. Staff can locate information much faster and have far more confidence that the content is accurate and consistent. This has led to better customer experiences and more efficient service delivery overall.

  ### 4. LivePro Makes Knowledge Articles Writing and Management Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** ana marie a. | Technical Writer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2026

**What do you like best about livepro Knowledge Management?**

LivePro has made it much easier for me to write and manage knowledge articles. It supports both writing and reviewing content. It helped us keep our knowledge base accurate and up to date. With users being able to flag any issues or provide suggestion for improvements, we are confident that we are able to identify any knowledge gaps or unclear instructions and provide the support that our frontline agents/business clients need.

**What do you dislike about livepro Knowledge Management?**

what's not to like??? It has been the most helpful tool I have used since I worked as a Technical Writer.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I have always had an issue with finding the information I need, sometimes KMS can be messy as you need to look in multiple articles, only to find later that one of them has outdated information. LivePro solved that by allowing us to embed information and maintain only one article, which helps reduce re-work and effort when it comes to document maintenance.

  ### 5. Livepro is a business game changer

**Rating:** 5.0/5.0 stars

**Reviewed by:** GRACE D. | Knowledge and Process Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about livepro Knowledge Management?**

Livepro is a best-in-class knowledge management system that is intuitive for end users and easy to administer. Its innovative document formats simplify complex processes, while built-in feedback and on-demand reporting support continuous improvement, governance, and maintenance. The platform provides full autonomy, with no dependency on Livepro for creating templates or designs, and continues to evolve to meet changing business and client needs—transforming knowledge into measurable outcomes. Customer support is consistently responsive and action-oriented, making Livepro a trusted and valued partner.

**What do you dislike about livepro Knowledge Management?**

There is nothing I don't like about LivePro

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Before Livepro, we relied on SharePoint, where search functionality was limited to title-level results. This required agents to manually browse multiple articles to find relevant information, increasing handling time and reducing efficiency. SharePoint also offered limited visibility into user activity, making it difficult to understand how content was being used. Team communications were managed through Microsoft Outlook, which had similar limitations and provided no insight into the effectiveness of announcements.

With Livepro, we benefit from a powerful search engine, robust reporting, integrated announcement capabilities, and an intuitive, easy-to-maintain platform. These capabilities have significantly reduced average handling time and improved service quality, consistency, and sales delivery for our clients.

  ### 6. Very User-Friendly Platform with Feature-Rich Knowledge Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karlie P. | Knowledge Management Advisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about livepro Knowledge Management?**

As an author and admin using the system, it is very user friendly! It has so many different features available that other platforms that I have used, from rockets to quizzes, which makes the knowledge work well for the range of different users in our organisation. The support team and wider business are continually available for assistance, and their expertise goes above and beyond. The ease of use within the system - from the back-end to the way knowledge is presented to users - has enabled our organisation to be able to embed knowledge and this system into our daily activities, defining our service consistency and best practice guidance for staff.

**What do you dislike about livepro Knowledge Management?**

Nothing - I have only ever had excellent experiences with the system, and the company as a whole.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

It has been able to offer our organisation - which is a multi-faceted and multi-location government organisation - implement knowledge at a large scale with ease. We have been able to gain excellent traction and adoption from our staff being able to access knowledge at their fingertips through the platform, which provides service consistency and best practice. Features such as quizzes have also been able to modernise the way assessments are conducted within the organisation, which staff greatly appreciate.

  ### 7. livepro: THE Single Source of Truth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole  W. | Knowledge Management Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2026

**What do you like best about livepro Knowledge Management?**

How intuitive it is to use and maintain - providing clear, consistent management and leads the way in best practice across knowledge, style, guidelines, and governance.

**What do you dislike about livepro Knowledge Management?**

There are no dislikes. On the rare occasions we’ve needed support, the livepro team have been exceptional—highly responsive, knowledgeable, and incredibly quick to assist.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

We have transitioned from fragmented and outdated knowledge to a centralised, governed single source of truth, ensuring users consistently access the most current and trusted content.
Where outcomes and process adherence were previously inconsistent, livepro now is the process—embedding standardised workflows directly into day‑to‑day operations. 
Strong governance and decision guidance ensures consistent execution, significantly reducing variability and operational risk.
Flexible integration capabilities further empower users to choose how they interact with the solution, while underpinning advanced functionality such as AI agent assist, generative search, and automation.

  ### 8. Significantly Positive Experience with a Successful Launch

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristin S. | Sales Operations Analyst III, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 26, 2025

**What do you like best about livepro Knowledge Management?**

My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. 
Feedback included phrases such as: 
"This is the first time I've been able to search and find what I needed in real-time!" 
"Thank you for a tool that we actually use throughout our shift each day!"

**What do you dislike about livepro Knowledge Management?**

From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable. Our agents are the first point of contact for customers, and we want to make sure they have the most up-to-date information, as processes, products, and details can change quickly. 

Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold.

  ### 9. Simplified Knowledge Management, Unmatched Ease of Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brad M. | Contact Center Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about livepro Knowledge Management?**

I love how simple LivePro Knowledge Management is to use. It's really easy to create an article and to provide training to our staff, which helps them start building their own articles based on our needs. The simple templates available make it very straightforward to use. One of the biggest improvements has been the ability to just cut and paste a resource folder. Overall, it's been very simple to set up, especially with some basic templates we could follow, which made the whole process straightforward.

**What do you dislike about livepro Knowledge Management?**

We have struggled to get the AI functionality to work as well as we would like it to. So that's something that definitely could be improved. But we continue to explore the opportunities of having it work seamlessly with the Genesys system.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Livepro Knowledge Management solves the problem of decentralization by providing a one-stop shop for all our knowledge articles, processes, and announcements. It's simple to use, making it easy to create articles and provide training to staff for building their own content.

  ### 10. Essential for Consistent Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katelin R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 02, 2026

**What do you like best about livepro Knowledge Management?**

I love livepro Knowledge Management! It's great for our Customer Service Officers, providing ease of access and the ability to quickly update the knowledge base to keep our resources up to date. The insight and support from the Livepro support team are also invaluable. Having fast access to the Livepro support team builds confidence, as they are available or maintain open communication while investigating issues for us. The platform's ability to update knowledge quickly, review the history of knowledge, schedule updates to publish, and set automatic reviews for Subject Matter Experts makes it particularly useful.

**What do you dislike about livepro Knowledge Management?**

I love Livepro! We predominantly use rockets which are great for our CSOs. However, I am aware this setup does not function well with the AI Luna upgrades. I do not quite understand the back end upgrades required.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management provides consistency, reduces the risk of incorrect information, simplifies quick updates, and offers excellent support. Fast access to updated resources and support enhances confidence. Switching from Wiki, we benefit from the ability to review and schedule updates easily.

  ### 11. Purpose-Built, Easy-to-Use Knowledge System with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tim B. | Knowledge Management Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about livepro Knowledge Management?**

Being a purpose-built system means that Livepro functions in the way we need it to. From creating Knowledge to Governing the same Knowledge, we have the easy ability to do it. And where we don't necessarily have exactly what we would like, the Livepro team help us develop a way to get what it implemented. It's an easy to use system, with a great support team that enables us to do what we need on a daily basis, without hassle.

**What do you dislike about livepro Knowledge Management?**

Very little. Mostly because when there is something that I don't like, the support team are all too happy to make refinements and improve Livepro to suit out needs.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Livepro enables our Knowledge Management System by doing exactly what the technology aspect of a KMS requires - it enables us to collect, share and manage our Knowledge. Livepro supports our Governance Framework, which then allows us to generate trust that the Knowledge the business is consuming is accurate, relevant and up to date. Sharing, and importantly not duplicating, Knowledge is also a huge positive for us as it allows us to reduce the risk of some Knowledge being updated, while the same process documented elsewhere is not.

  ### 12. Relevant Info at Your Fingertips—A Game-Changer for Customer Service Training

**Rating:** 5.0/5.0 stars

**Reviewed by:** Judith K. | Snr Customer Service Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about livepro Knowledge Management?**

In Customer Service, having the right information at your fingertips is everything, and that’s exactly why I absolutely love LivePro. It gives us instant access to accurate, relevant answers for every query. It’s also an incredible training tool; onboarding new team members is faster, easier, and so much more consistent. Our team uses LivePro all day, every day, and with the addition of AI, we’re now getting the information we need within seconds. I honestly couldn’t imagine working without it!

**What do you dislike about livepro Knowledge Management?**

At this stage, the AI search doesn’t include Work Instructions. I’ve been advised that this is in the works.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

We use it for information across every Department, it's a one stop shop for us, information, forms, links to further resources.

  ### 13. Quick Access to Answers with Helpful Decision-Tree Guidance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ma Russel S. | QA TL, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about livepro Knowledge Management?**

It gives quick access to check for answers that supports and agents need. It's an efficient way to check for steps, answers, or updates. It also includes the decision-tree that guides the users through the procedures per task or scenario.

**What do you dislike about livepro Knowledge Management?**

Nothing much. It shows multiple results when searching. But the good thing about it is that it also indicates if it's 100% matched to the keyword that the user has entered. Also, it will be better if we can open multiple results at a time instead of opening and closing one article after the other.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

It's an easy access to the information that we need to check immediately.

  ### 14. User-Friendly, Efficient Resource Access

**Rating:** 4.5/5.0 stars

**Reviewed by:** Katherine Rose B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about livepro Knowledge Management?**

I find livepro Knowledge Management user-friendly and easy to navigate, which makes it quite accessible. I also appreciate the quick links that help me get accurate information when I need it. The initial adaptation to livepro Knowledge Management was extremely easy as well.

**What do you dislike about livepro Knowledge Management?**

The keywords can be tricky sometimes. I think as long as one word is linked to multiple resources it should appear on the options list once entered.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management to access company resources and provide accurate information. It's user-friendly, easy to navigate, and has quick links, all of which help me get the information I need quickly.

  ### 15. Efficient Internal Comms with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rowelyn B.

**Reviewed Date:** February 13, 2026

**What do you like best about livepro Knowledge Management?**

I use Livepro Knowledge Management to release or publish internal communications and it greatly helps me cascade urgent and compliance-related information. I love how it simplifies information and adapts well to different formats like diagrams or tables. I find it easy to modify tables using Livepro compared to Outlook email or Microsoft Office. The initial setup was straightforward thanks to helpful guides and prompts that explain how to use it. Also, I appreciate that it's better than Microsoft Word for text and data alignment.

**What do you dislike about livepro Knowledge Management?**

I think the part where you copy and paste a table, it wouldn't align well if the table consists of merged cells. It would be very helpful if livepro allows pasting of the table exactly how it looks like following the format of the merged cells in it.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management to cascade urgent updates and ensure compliance, improving communication with my team. It facilitates easy acknowledgment receipt from stakeholders, simplifies information management, and adapts well to various formats like tables and diagrams.

  ### 16. Senior CX Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about livepro Knowledge Management?**

LivePro is an excellent platform for organising and accessing knowledge quickly. It’s intuitive for our team to use, and it has helped streamline how we share information internally. The strongest part of the experience has been the support from the LivePro team  both the support and the training teams have been responsive, proactive, and genuinely focused on helping us get the most out of the system.

**What do you dislike about livepro Knowledge Management?**

There are no major dislikes. Any minor issues we’ve encountered have been small and easily resolved with the help of the support team. Overall, the system performs well and meets our needs effectively.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

LivePro gives us a centralised, holistic knowledge base for our call centre team. It provides a single source of truth, which means our advisors always have accurate, consistent information at their fingertips. This reduces errors, speeds up handling times, and improves the overall customer experience. Having everything structured, searchable, and easy to maintain has also helped us streamline internal processes and keep knowledge up to date without confusion or duplication.

  ### 17. User-Friendly, Feature-Rich, and Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about livepro Knowledge Management?**

Livepro is very user friendly for both the Author and the general User.  The use of templates make content consistent and clear.  There are so many features that make Livepro standout - Open Access, Integration to Microsoft Teams and Genesys and Agent Assist.  The Livepro Support Team provide outstanding assistance in a very short timeframe, and improvement ideas are always welcomed from Clients.  Initial Training was easy to follow, and implementation was streamline.  The Help Site is a great resource and Livepro Communities is a great online networking platform to engage with other Clients for advice and best practices.

**What do you dislike about livepro Knowledge Management?**

There is no current review process for Rockets - this would be a great feature to implement.  Formatting in content is sometimes tricky (spacing / table alignment etc), but the Support Team are always on hand to provide assistance.  Searching for our team is sometimes challenging due to how the system weights its results (ie search words / Page Names etc) - Livepro are relooking at their weighting system for searching so improvements should be seen

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Consistent information provided to the Customer by Customer Service Team.  Consistent information also provided by the organisation through Open Access
Lower Call Handling Time as there is trust in the information and the content is easily located
Re-education about keeping Customer Service informed of changes to processes and information to ensure the Knowledge Base is accurate at all times
Streamlined processes that enable back end departments to focus on their core business, rather than reacting to unnecessary requests that could be answered by  Customer Service with appropriate scripting

  ### 18. Intuitive Search That Delivers Accurate Answers Instantly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mariane Joyce R. | Technical Writer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2026

**What do you like best about livepro Knowledge Management?**

What I like best is the intuitive search function. It allows our team to find accurate answers instantly, which significantly reduces our handle times and improves the overall customer experience.

**What do you dislike about livepro Knowledge Management?**

While the functionality is strong, the user interface for administrators can feel a bit dated. A more modern, streamlined design for the backend would make content creation and updates even faster.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Livepro solves the problem of fragmented information and 'tribal knowledge' by centralizing everything into one accessible hub. This benefits me by drastically reducing the time I spend searching for answers, ensuring I stay compliant with complex procedures, and allowing me to onboard new team members much faster than before.

  ### 19. A dependable solution that makes Customer Service enagagement easier and more efficient

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2026

**What do you like best about livepro Knowledge Management?**

One of the biggest advantages of Livepro is how simple it is to search. Our customer service team can easily find the information they’re looking for without having to dig through long documents or multiple systems. This helps them give clear and consistent answers across all channels, whether they’re speaking to customers over the phone, replying to emails, or using live chat. We are particularly excited to roll out the new AI features to our CSO’s in the near future, to make answering customer queries even easier!

**What do you dislike about livepro Knowledge Management?**

We have no downsides of using LivePro to report.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Livepro has been a reliable and easy-to-use knowledge management system that genuinely supports our customer service team in their day-to-day work. It gives our staff one trusted place to find the right information quickly, which makes a big difference when dealing with customers and their questions. Another feature we really appreciate is the ability to personalise pages during the authoring stage. Livepro allows us to use colour, emojis, and imported pictures and icons, for example, which makes the content more personalised to our team, more engaging and easier to read and relay to customers. This creative flexibility helps keep the system feeling fresh and user-friendly, and makes it more enjoyable for our team to use every day. We also get a lot of value from the usage and review reports. These reports make it easy to see how the system is being used, what content is working well, and where updates are needed. Having this visibility helps Management and authors keep information accurate, up-to-date and useful for our team at all times. We plan to utilise more reports available to track engagement in the future.

  ### 20. Centralized Knowledge Hub with User-Friendly Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexandra A.

**Reviewed Date:** February 08, 2026

**What do you like best about livepro Knowledge Management?**

I really like the simplicity of livepro Knowledge Management when it comes to creating, updating, and editing any knowledge base pages. It's very user-friendly to navigate from a user perspective for searching and locating knowledge. I also appreciate the tool's features, like creating quizzes for knowledge checks, sending communications for announcements, and using the rocket feature to support customer communication. The ability to easily create knowledge content and share it through an open access portal supports transparency within the organization. Additionally, the tool has significantly improved staff onboarding time with a targeted portal that includes knowledge checks through the quiz function, providing a consistent onboarding experience for all new staff.

**What do you dislike about livepro Knowledge Management?**

The search functionality at times makes it hard for a user to locate some knowledge, though this can be improved upon by updating the search words and knowledge content. Users need to search for key words rather than full sentences.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management centralizes our knowledge base, ensuring consistent first-contact resolution. It enhances transparency and quality assurance in customer communications. It also expedites staff onboarding with targeted portals, ensuring a uniform onboarding experience. The user-friendly interface facilitates easy content updates and communication.

  ### 21. A shared brain we can all tap into for up to date, easy to find information.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about livepro Knowledge Management?**

It’s like a shared brain we can all tap into for up to date, easy to find information. The information can live in multiple places within the platform, as well as across other locations like the website or Teams, while still being centrally managed with the ability to control exactly what information is visible to different internal and external users. 

I also really value livepro’ s commitment to keeping up with the latest technology and knowledge management tools, which means the system is always evolving and improving. On top of that, the support team are so positive, knowledgeable, and helpful that they genuinely make me want to live in livepro land.

**What do you dislike about livepro Knowledge Management?**

I don’t have any major dislikes. With the right resourcing, the business can maximise livepro’ s support to establish strong governance, keep content current, track usage, and drive continuous improvement that will boost positivity, accuracy, and efficiency in the workplace.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

It stops our knowledge from walking out the door and reinventing the wheel while improving collaboration, efficiency, and accuracy.

  ### 22. Exceptional KM platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.)

**Reviewed Date:** August 07, 2020

**What do you like best about livepro Knowledge Management?**

Livepro makes it easy to create and edit multiple types of Knowledge Objects, allowing information to be presented in different formats. The ability to categorise knowledge objects by role helps ensure end users only see information that’s relevant to them, which makes it much easier to find the right content quickly.

I also like the ability to customise styles and templates. This gives you the flexibility to tailor documents based on role or location, and to quickly update the look and feel of your site simply by changing the styles.

For me, the best feature of Livepro is the support team. Nothing is ever too difficult, and they are always keen to listen and provide support and guidance on knowledge management best practices. They also take customer suggestions on board for enhancements to the product, whether that’s improving platform administration or delivering a better experience for end users.

**What do you dislike about livepro Knowledge Management?**

Honestly, I can’t think of anything I don’t like about Livepro Knowledge Management. Any issues or dislikes I’ve had have already been addressed by the support team, and I’ve been using the platform for more than 10 years.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

With staff located across several states and countries, and with different legislation in each area where the business operates, Livepro has made it extremely easy to maintain knowledge management best practices around a single source of truth. It also allows us to target information to end users based on their roles.

Using the various knowledge objects to present content in different formats has significantly reduced average handling times for several types of complex customer enquiries.

Our teams refer to Livepro as the single source of truth within the business.

  ### 23. Customisable, User-Friendly with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Freya M.

**Reviewed Date:** February 12, 2026

**What do you like best about livepro Knowledge Management?**

I've used Livepro in the past and am currently using it to establish a knowledge base at a new company. I really appreciate the customisation options and find it easy to create content. The advanced reporting available is quite useful, and the customer support is at a great level. The new AI search function is well reviewed by users, and I'm pleased with the new features that are being introduced, keeping us on the forefront of advancements. The initial setup was very easy, and the Livepro team was very supportive.

**What do you dislike about livepro Knowledge Management?**

Not much is coming to mind, the system is very good.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Livepro is allowing us to establish a knowledge base from the ground up. Already we are seeing the benefits in staff engagement and an increase in trusting the knowledge.  Its advanced scoping, reporting, accessibility, and customisation options tailor the user experience and provide valuable insights.

  ### 24. Highly Customizable, Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nic S.

**Reviewed Date:** February 04, 2026

**What do you like best about livepro Knowledge Management?**

I love the customisability and ease of authoring with livepro Knowledge Management. The way we can display knowledge to our staff is fantastic and easy to navigate. This setup means our staff don't have to engage our support line as much, since the answer should almost always be available to them. We've also used it to help promote our culture and engagement through fun activities, greetings on the home page, and a page dedicated to calling out staff for displaying our values. The support team is incredibly helpful and regularly takes feedback to continuously improve the platform.

**What do you dislike about livepro Knowledge Management?**

There are a few limitations that we've bumped into, but usually, these are resolved with workarounds or even improvements to the site as the livepro support team regularly takes in feedback and is continuously improving.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management allows us to store a vast amount of processes and variations, reducing the need for staff to contact support as answers are readily available. It also promotes our culture through fun activities and staff recognition on the platform.

  ### 25. Seamlessly Enhances Knowledge Management Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brad P. | Retail Learning and Development Consultant

**Reviewed Date:** February 04, 2026

**What do you like best about livepro Knowledge Management?**

I really appreciate how easy it is to create documents with livepro Knowledge Management. The search function is fantastic and allows me to find things really easily. It's also fast and very intuitive, making it quite easy to use for both authors and frontline consultants. The AI function is another feature I really like, as it summarizes documents for us, making searching significantly easier, which has helped us improve our service level. The support team is incredibly helpful, having assisted us in creating the perfect base and teaching us how to create documentation. Their ongoing support is a big benefit of using this product. We've been long-term users, and I value the consistent improvements and the robust help system in place.

**What do you dislike about livepro Knowledge Management?**

I can't really fault the tool to be honest - we have been long term users and everyone has been fantastic from Livepro when we have had issues or need help.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management centralizes our knowledge with a fantastic search function, making documentation easy to locate. It improves service levels with AI that summarizes documents, enhancing efficiency. Transitioning from SharePoint improved life for consultants and frontline staff, benefiting customer interactions.

  ### 26. Livepro Makes Organisational Knowledge Easy to Find

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nathan E. | Client Services Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about livepro Knowledge Management?**

Livepro has enabled us to effectively categorise and organise our organisational knowledge, making it significantly easier for our team to quickly locate and understand information via the search function and category sidebar. The reporting and feedback tools have helped us identify opportunities to enhance existing content, develop new resources, and strengthen overall team capability.

**What do you dislike about livepro Knowledge Management?**

The initial administrative setup can be confusing. It took time to fully understand how scopes, roles and categories interact, as well as how to manage these effectively. I am, however, now confident with these elements.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Previously, our knowledge was stored in a legacy system that was difficult and time‑consuming to update. With livepro, I can now take existing content and quickly create new resources, making them available to the team within minutes. We also struggled to maintain accuracy and keep information current, but livepro’s review and history features have significantly simplified this process. This has made it faster and easier for our teams to access the right information when they need it.

  ### 27. Intuitive Tool, but Not for Everyone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marboy A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about livepro Knowledge Management?**

I find livepro Knowledge Management to be a good help for getting to know more about important updates and knowledge articles. I like how easy it is to use, and I appreciate that I can check for a specific article that will answer my questions. Additionally, I value the ability to save my favorite articles for easy access. Just accessing the app and everything being all set is really convenient.

**What do you dislike about livepro Knowledge Management?**

None

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management is my go-to tool for uncertainty, providing easy access to specific articles and important updates. It's easy to use, helping me quickly find the knowledge I need.

  ### 28. Customizable with Stellar Support but Needs More Template Options

**Rating:** 4.0/5.0 stars

**Reviewed by:** Isabelle S.

**Reviewed Date:** February 10, 2026

**What do you like best about livepro Knowledge Management?**

I like that livepro Knowledge Management is endlessly customizable. We can easily redesign our templates or change our knowledge to suit the user if we find the existing knowledge is inaccessible.  The LivePro team is also fantastic. They are always willing to provide assistance and make us feel really supported in navigating their system and improving our resources.

**What do you dislike about livepro Knowledge Management?**

I would love it if Livepro Knowledge Management could use JavaScript because there's a lot of templates we can't use without it. If JavaScript can't be implemented due to security reasons, it would be great if there were more templates available or a better user base for requesting new templates. Also, the feedback system could be improved since managing feedback is quite challenging with the current functionality.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management to optimize resources for our helpline consultants, improving their experience by making information more accessible.

  ### 29. User-Friendly System with Streamlined Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karl M. | Contact Centre Team Leader, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about livepro Knowledge Management?**

I love how livepro Knowledge Management keeps everything in one place, making it really easy to navigate. It is one of the easiest systems to learn. I actually didn't get the formal training and managed to figure it out myself, or ask other team members questions. This simple navigation helps us support people who aren't as skilled with IT systems, as they can follow along easily, solving issues with onboarding and upskilling. It saves time and money, especially when it comes to training and making sure employees feel supported. The system makes everything accessible at the click of a button.

**What do you dislike about livepro Knowledge Management?**

N/A

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

We use livepro to keep our processes, procedures and knowledge sets centralised, making it easy to navigate and solve onboarding issues. It helps streamline training, saving time and money. Switching from multiple tools to livepro saved hassle with accessible information.

  ### 30. Simplifies Complex Knowledge into Clear, Step-by-Step Guidance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Trisha Mae G. | Customer Experience Ambassador, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about livepro Knowledge Management?**

What I like most about livepro Knowledge Management is its strong focus on making complex information simple and usable for frontline teams. The way it structures knowledge into clear, consistent, step-by-step procedures makes it easy for staff to find exactly what they need in the moment, which directly improves accuracy and customer experience.

**What do you dislike about livepro Knowledge Management?**

One area that could be improved in livepro Knowledge Management is the user interface. While it’s functional and structured, the design can feel less modern or intuitive compared to some newer KM platforms.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Livepro Knowledge Management solves the problem of inconsistent, hard-to-find, or outdated information across teams.

  ### 31. Great Platform with Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Linelle K. | Knowledge Management Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about livepro Knowledge Management?**

Livepro makes it incredibly easy to build and manage a Knowledge Management System. The platform is intuitive for the everyday user, and the support team is exceptional. Email responses are impressively fast, and it’s great to have the option to call and speak with someone directly. When a feature isn’t available, the team is proactive about exploring custom development with their engineers.

**What do you dislike about livepro Knowledge Management?**

Some of the more advanced features may require custom development, which can take time depending on complexity. However, livepro continue to strive to be the best system out there and continue to make enhancements to their system.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro is our contact center knowledge base. We use it to maintain and distribute knowledge across the business. It makes it is easy for teams to find the information they need quickly and helps to improve consistency across every customer's experience.

  ### 32. Intuitive and Effective Knowledge Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Roxse Z.

**Reviewed Date:** February 13, 2026

**What do you like best about livepro Knowledge Management?**

I find livepro Knowledge Management very useful. What I like most is that it's user-friendly. I can just type in a keyword, and I'll be able to quickly and easily find the knowledge base that I need to get guidance to solve cases.

**What do you dislike about livepro Knowledge Management?**

I guess it could provide a more complete context in some issues that are complicated. It'll be great if we can have a direct point of contact in livepro Knowledge Management to check all those details and how to address it. So just one of the examples would be, audio login issues. Before, there were no knowledge base for that.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management to handle cases like goodwill requests and reimbursements efficiently. It's user-friendly, allowing me to quickly locate needed information by typing a keyword, which speeds up solving cases.

  ### 33. Your support people are always amazing. Thank you!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about livepro Knowledge Management?**

Versatility. Accordions are a great feature, as is the ability to nest a table inside an accordion. I appreciate the Announcement feature as well as Rockets.

**What do you dislike about livepro Knowledge Management?**

Panviva has a feature that allows a popup note. It's very handy when defining a new word, phrase, or anagram. Agents can hover over it and the definition pops up over the word.
The fact that we need to add a definition in parentheses or in an accordion below the word is just wasted space and a distraction for agents.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Most recently, I needed to bulk add almost 100 users. Runer completed this really quickly and saved me a lot of time.

  ### 34. Easy to Use with a Great Interactive Interface and Strong Telephony Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel R. | Contact Centre Manager - NSW, ACT & WA, Enterprise (> 1000 emp.)

**Reviewed Date:** February 12, 2026

**What do you like best about livepro Knowledge Management?**

Ease of use, great interactive interface and good feedback tools. Integration into telephony and the ability to integrate into ai tools too.

**What do you dislike about livepro Knowledge Management?**

There isn’t anything about the system that I dislike.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

It’s providing our front line staff information to assist our customers. We’re also able to provide announcements to our staff and keep a record of them on LivePro. With constant feedback being provided, we have been able to support leaders by reducing the amount of questions and have leaders focus more on coaching rather than being custodians of the knowledge.

  ### 35. Intuitive and Efficient for Contact Centers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura R. | Contact Centre Team Leader

**Reviewed Date:** February 18, 2026

**What do you like best about livepro Knowledge Management?**

I like that the layout of livepro Knowledge Management is intuitive and easy to use. The AI features are also a big plus because they help information be easily found by agents. Agents can type quick, short queries into the search feature, which returns results with good accuracy. This helps solve their problems or queries, reducing the likelihood that they need to reach out to a team leader or another team member for support.

**What do you dislike about livepro Knowledge Management?**

Sometimes the AI response is inaccurate, but it's teachable and picks up with time. Like all knowledge management systems, information is only as good as what's put in.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management for supporting our contact center team by presenting complex information clearly and helping agents resolve complex problems efficiently.

  ### 36. livepro: My source of truth, My Reliable Partner in Everyday Work.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about livepro Knowledge Management?**

I use livepro Knowledge Management for everything I need to know about my line of business, and the best part is that it is right at my fingertips. It provides complete information, from detailed workflows to quizzes, a feedback section, and more. Everything is organized and easily accessible, making it a truly valuable tool for our daily operations. What I like the best is that I can just pull it up, search a few keywords, and get the answer I need. Moreover, it was an easy setup for me; upon logging in with my PC, I could just pull up the livepro app and do my searches without any hassle

**What do you dislike about livepro Knowledge Management?**

I honestly can’t think of anything I dislike about livepro. It allows me to quickly search for the information I need, and whenever there are updates, a banner pops up in the upper‑right corner to remind me to review them. LivePro has been a great support in my work—it provides everything I need to know about my line of business and helps me stay informed and efficient.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management to access business information easily, with everything at my fingertips. It solves information sourcing and confirmation issues, helping me understand processes better and enhancing my work efficiency.

  ### 37. Real-Time Knowledge Accessibility at Its Finest

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rey O.

**Reviewed Date:** February 11, 2026

**What do you like best about livepro Knowledge Management?**

I like how livepro Knowledge Management makes knowledge usable in the moment, not just stored somewhere. I appreciate the real-time information, where I can type a keyword and it appears immediately. I also find it valuable to have access to important resources such as the list of contact numbers and guidelines on handling customer interactions. The implementation framework is clear, which is especially useful given that knowledge management can often feel complex at the start.

**What do you dislike about livepro Knowledge Management?**

Overall, the platform is strong, but there are a few areas where could improve

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management for real-time information retrieval. Typing a keyword shows data instantly, which helps with contact lists and handling customers. It makes knowledge usable immediately, not just stored, simplifying complex knowledge management processes.

  ### 38. User-Friendly and AI-Powered Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** John Paolo B.

**Reviewed Date:** February 11, 2026

**What do you like best about livepro Knowledge Management?**

I like livepro Knowledge Management because it's user-friendly and finding information for the exact process is easier. The AI features are really helpful, allowing me to get all related information with relevant documents or articles included. It especially helps during our searches for an unfamiliar process we haven't experienced, guiding us to the correct article and process. I also find the initial setup easy and straightforward, with no other steps needed.

**What do you dislike about livepro Knowledge Management?**

Before the update, it was sometimes hard to navigate to the correct article when we typed in only the keyword and nothing comes up.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management to follow the correct process easily. It's user-friendly, making information retrieval simple. The AI features help find related documents and navigate unfamiliar processes accurately.

  ### 39. Revolutionized Our Contact Center with Instant Solutions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charlie O.

**Reviewed Date:** December 20, 2025

**What do you like best about livepro Knowledge Management?**

I like that Livepro Knowledge Management offers an easy quick search to find what I'm looking for on the fly. We manage a power dialer seven days a week, with some agents making 4-500 dials a day, and this software has eliminated the need for chat room questions and relying on leadership for answers to numerous daily issues. The time management provided by this software helps us produce more appointments because of how quickly questions can be answered. It's a phenomenal software and a game changer. It really helps both agents and management focus more on producing sales revenue because they aren't distracted looking for answers. It has helped get our entire Contact Center on the same page without doubting the answers we get in Livepro.

**What do you dislike about livepro Knowledge Management?**

I have not found anything that I do not like about Livepro

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management quickly resolves daily obstacles, provides instant and correct answers, and boosts appointment production by keeping our agents and management aligned. It reduces reliance on management for answers, leading to more sales revenue.

  ### 40. Seamless Integration with User-Friendly Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** John Carlo L.

**Reviewed Date:** February 10, 2026

**What do you like best about livepro Knowledge Management?**

I find livepro Knowledge Management incredibly user-friendly, providing a unified experience by embedding directly into Genesys Cloud. As a system administrator, it's easy to setup and manage. The support team is really collaborative and committed to supporting us as a partner, and they were helpful during the setup process. Overall, I highly value this combination of features and support.

**What do you dislike about livepro Knowledge Management?**

I think it would work better if we can integrate it into Genesys KM so we can also use Genesys AI functions that leverage KM.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I like that livepro Knowledge Management integrates with Genesys Cloud for a unified experience, making it easy to set up and manage. The support team is collaborative and helpful. However, integration with Genesys KM for AI functionalities would improve it.

  ### 41. Empowers Teams with Seamless Onboarding and Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Renee M.

**Reviewed Date:** January 28, 2026

**What do you like best about livepro Knowledge Management?**

I find livepro Knowledge Management extremely helpful for onboarding new staff as it makes the process very easy. It serves as a great single source of truth, especially in environments where information changes daily. I really appreciate the Announcements feature, which helps us quickly deliver time-sensitive information to the team. The side pop-ups effectively draw immediate attention to these announcements. Setting up livepro was extremely easy, thanks to the amazing support and training from the Livepro team. We also have it integrated with our Call Centre system, Genesys Cloud, which enhances its utility.

**What do you dislike about livepro Knowledge Management?**

At this time there is nothing that I do not like about Livepro

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management makes onboarding new staff extremely easy and serves as a single source of truth in an environment with daily information changes.

  ### 42. User-Friendly with Powerful AI Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew R.

**Reviewed Date:** February 11, 2026

**What do you like best about livepro Knowledge Management?**

I really like the integration of the AI tool in livepro Knowledge Management. It makes searching for information we're trying to find much easier. Just entering a certain PIN or word helps us quickly see related or relevant articles. I find it to be a really friendly tool, easy for both new and tenured agents to use, which is super important.

**What do you dislike about livepro Knowledge Management?**

I cannot think of anything at the moment, but I think the integration of the brand's website with the tool we have would be a great help as well.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management for reconfirmation of processes and information. The AI tool integration helps us search for and find the exact article or related articles with ease, enhancing our knowledge access.

  ### 43. Effortless Setup & Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Devaan  I. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about livepro Knowledge Management?**

I love that livepro Knowledge Management makes it easy to consolidate our knowledge base for over 50 locations into one central location for contact center agents. The team really enjoys the ease of use and intuitive user experience. Additionally, their team are great partners who ensure we are well supported with the platform. The initial setup was extremely easy, and their team provided excellent guidance.

**What do you dislike about livepro Knowledge Management?**

I'd love to see the ability to export in additional formats beyond PDF natively from the platform.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management consolidates our knowledge base across 50+ locations, streamlining access for contact center agents. It's easy to use and offers an intuitive agent experience.

  ### 44. Customizable but Steep Learning Curve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Toby S.

**Reviewed Date:** February 12, 2026

**What do you like best about livepro Knowledge Management?**

I like the customization and embedded content in livepro Knowledge Management. Our product information is housed in embedded content, which means we have to do less content updates when there are product changes.

**What do you dislike about livepro Knowledge Management?**

The WYSIWYG editor can be faulty at times, which means I have to override code in the source. Content updates aren't as intuitive as they could be, and there's a steep learning curve for newcomers. Sometimes the editor just 'does its own thing,' and basic functions like copy and paste don't behave as simply as expected. To update something simple requires a lot of time to 'reformat' other areas.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

livepro Knowledge Management helps house a wealth of information including indexes, guides, work instructions, and FAQs in a complex environment.

  ### 45. Livepro Delivers Fast, Accurate Answers with Step-by-Step Knowledge Guides

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emma L. | Quality Assurance Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about livepro Knowledge Management?**

Livepro makes it easy to find accurate information quickly. The step-by-step knowledge guides help agents provide consistent answers and improve efficiency during customer interactions.

**What do you dislike about livepro Knowledge Management?**

Sometimes it can take time to locate specific articles if the search terms are not exact, and the interface could be a bit more intuitive for faster navigation.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

It centralizes information and provides clear guides, making it easier to find accurate answers quickly and deliver consistent customer support.

  ### 46. Outstanding Team That Truly Listens

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 07, 2025

**What do you like best about livepro Knowledge Management?**

The Support & Account staff are next to none. They are so incredible helpful and easy to liaise with - I feel this is so rare when working with third party vendors. 
They take on suggestions and make you feel like your voice matters when it comes to the product they are providing.

**What do you dislike about livepro Knowledge Management?**

The Search function could be improved however they are actively working on this so im excited to see that launch.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

We struggled with housing all departments knowledge, there was no framework, no consistency, and it was difficult for users to find what they were looking for when we were using confluence. Livepro provides an easy to use platform that allows users to find the information they need, fast. With a simple UI and reporting it allows the Admins & Authors maintain the platform with ease. The Support staff are always willing to help if you do get stuck on something.

  ### 47. AI-Driven Efficiency, Instantly Helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cody S.

**Reviewed Date:** February 02, 2026

**What do you like best about livepro Knowledge Management?**

I love the AI feature in livepro Knowledge Management because it saves me a lot of time. It gives me an answer in seconds, and there's no need to search through document notes for the right information since it is provided to me straight away. I found the initial setup very easy and learned how to use it within days.

**What do you dislike about livepro Knowledge Management?**

I think the keywords could be tweaked. Maybe using AI to use similar words to find the right information would help.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use livepro Knowledge Management for quick and easy access to job information, solving the problem of being stuck without information on calls. The AI feature gives answers in seconds, saving me time searching for information in documents.

  ### 48. Livepro Makes Self-Paced Learning Easy and Cuts New Staff Training Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peta D. | Customer Experience Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2026

**What do you like best about livepro Knowledge Management?**

Livepro is easy to use and navigate. It has reduced our new staff training time by approximately 60% as staff are able to undertake self paced learning using the knowledge articles created

**What do you dislike about livepro Knowledge Management?**

Understanding the hierarchy structure for publishing/reviewing and roles. Further information/training would be beneficial to gain an understanding from the onset of using the product.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Staff training
Ensuring we have a central 'source of truth'  for Organisational information.
Keeping staff informed of intra-day changes and updates.

  ### 49. A Dynamic Knowledge Repository with Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer M.

**Reviewed Date:** November 26, 2025

**What do you like best about livepro Knowledge Management?**

I find Livepro Knowledge Management incredibly valuable for our large superannuation company, as it provides a single point of access and management for all our knowledge content, allowing us to govern and report effectively. The system is easy to use and easy to manage, offering fantastic reporting insights that are crucial for our heavily regulated environment. I particularly appreciate the team's amazing and responsive customer service, with Chris Duncan standing out as a fantastic business manager who delivers exceptional service. The consistent improvements and updates to the system, such as the introduction of AI Search, have been pivotal, enabling us to locate accurate knowledge articles more quickly in our vast system. This dynamic capability is crucial for adapting to constantly changing content needs. The ease of the system's use, despite the comprehensive setup required in gathering data and establishing proper governance, adds significant value to our operations.

**What do you dislike about livepro Knowledge Management?**

N/A

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

I use Livepro Knowledge Management to centralize our knowledge content, enabling effective governance, easy management, and rapid access through AI search, which improves our reporting and compliance handling.

  ### 50. Fast, Accurate AI-Driven Search That Delivers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Frances Lea J. | Junior Technical Writer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2026

**What do you like best about livepro Knowledge Management?**

Fast and accurate search using AI-driven search engine. A user-friendly and easy-to-navigate guided flow called Rocket. It also helps frontline agents to reduce the time spent when handling customers. It can also track the document with the highest usage.

**What do you dislike about livepro Knowledge Management?**

No free trial version. Cannot test the platform hands-on beforehand.

**What problems is livepro Knowledge Management solving and how is that benefiting you?**

Searching outdated files and scattered documents. Livepro addresses this by acting as a single source of truth with fast, AI‑powered search that retrieves accurate answers instantly.


## livepro Knowledge Management Discussions
  - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for)
  - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools)
  - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software)
  - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro)
  - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management)

- [View livepro Knowledge Management pricing details and edition comparison](https://www.g2.com/products/livepro-knowledge-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+22%3A46%3A42+-0500&secure%5Bsession_id%5D=aa577584-1def-4295-b7d1-dfe102136a01&secure%5Btoken%5D=c456491bbce8d8c6643a27cc80cd3de5fbecd6d6e3eb43426342ceab3991d936&format=llm_user)
## livepro Knowledge Management Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Snowfly](https://www.g2.com/products/snowfly/reviews)

## livepro Knowledge Management Features
**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Guide Options**
- Rich Text Editor
- Drag and Drop Editor
- Page Templates
- Video Tutorials
- Document Upload

**Knowledge Pages**
- Templates
- In-Content Feedback
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compatibility**
- Federated Search
- File Types
- Global Language Support

**Generative AI**
- AI Text Summarization

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Enterprise Search Software**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Guide Tools**
- Prerequisites
- Workflows
- Training Modules
- Analytics

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Search Queries**
- Typo Tolerance
- Faceted Search
- Synonyms
- Highlighting
- Natural Language

**AI powered search - Enterprise Search Software**
- Generative RAG (Retrieval augmented generation)
- Relevance Tuning
- NLP & Semantic search

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Access Options**
- Multi-Language Support
- Mobile Device Support
- Single Sign-On (SSO)

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Functionality**
- Personalization
- Search Analytics
- Integrations

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Compatibility - Enterprise Search Software**
- File Types
- Federated Search
- Global Language Support

**Content**
- Trackable Analytics
- File Viewing
- Update Notifications

**Generative AI**
- AI Text Summarization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Functionality - Enterprise Search Software**
- Personalization
- Search Analytics
- Integrations

**Communication**
- Social Features
- Upload 
- Comments

**Search Queries - Enterprise Search Software**
- Highlighting
- Faceted Search
- Typo Tolerance
- Synonyms

## Top livepro Knowledge Management Alternatives
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