It has a highly responsive and knowledgeable customer support team which helps us in on-boarding and during implementation big time.

It has seamless integration with multiple platforms which promotes to great productivity due to a smooth workflow. Review collected by and hosted on G2.com.

Initial set up feels overwhelming for new users. Review collected by and hosted on G2.com.

I like that LivePerson is AI-based and has technologically advanced features. It's also very reliable. The initial setup was very easy for us because it was completely done by the LivePerson team, so we didn't have any hassles with it. Review collected by and hosted on G2.com.

Oh, we found it a bit complicated in terms of user experience for new users or developers. They have sometimes reported a specific learning curve. Also, it's a bit costly. Review collected by and hosted on G2.com.

It allows us to communicate/live chat with our customer on Autotrader Review collected by and hosted on G2.com.

It doesn't give you any info about who you are chatting with. and you have to keep logging in. would be much better if it kept you logged in Review collected by and hosted on G2.com.

LivePerson unlocks the opportunity to present an affordable live chat solution for our visitors outside of our website. We use the software daily to handle inbound and outbound messaging. Review collected by and hosted on G2.com.

The software isn't 100% reliable. Customer support is poor and while we have the majority of users online, we do have other users with 12+ months downtime due to bugs etc. Review collected by and hosted on G2.com.

It is a great experience to working with LivePerson. The thing which i liked about it is that how perfectly it is blending human interaction with AI in order to create a great and seamless customer experience. LivePerson helping business to engage customer in real time. It's AI feature are great because it's not only responding to the basic problems and queries but also solving the complex one as well. It's a great platform with the human touch and automation which making it customer support both efficient and personal. Review collected by and hosted on G2.com.

LivePerson performing outstanding and a great platform so from my side nothing to dislike here, good to go ahead with LivePerson. Review collected by and hosted on G2.com.

LivePerson helps us create solid AI driven texts that we share with customers

The responses that we give are interactive, and they have human tone even if they are AI supported

We analyze our conversations that we have with customers, which brings a satisfying experience for them

We make seamless personalized interactions with clients, which is suitable for solid CRM Review collected by and hosted on G2.com.

The configuration of this messaging app and AI integrations is very complex

Messages often lag or delay, causing some disruption or dissatisfaction Review collected by and hosted on G2.com.

I like how LivePerson provides general info on the membership and has an area to leave collab notes, which is pretty handy. It also tracks useful data and metrics, which helps me in tracking how I'm progressing towards hitting KPIs. The PDC content is really handy and useful too. Review collected by and hosted on G2.com.

The auto fill section needs some work as it doesn't work properly at the moment. Review collected by and hosted on G2.com.

LivePerson stands out for its powerful conversational AI and automation capabilities. The platform allows us to manage customer interactions across multiple channels (web chat, messaging apps, SMS) in a single place, which greatly improves efficiency. The AI bots are flexible and capable of handling complex customer intents, and the analytics provide valuable insights into customer behavior and agent performance. Review collected by and hosted on G2.com.

The main drawback is the learning curve. Initial setup and configuration can be complex, especially for advanced workflows and bot training. Additionally, reporting customization could be more intuitive, and pricing may feel high for smaller teams or organizations with limited budgets. Review collected by and hosted on G2.com.

I like the support services response time with AI integration, which helps focus more on complex customer support tickets by reducing 95% of the common support tickets. The initial setup of LivePerson was very easy. Review collected by and hosted on G2.com.

Nothing all are good and easy to use Review collected by and hosted on G2.com.

What I value most about LivePerson is its ability to support trauma-informed, human-centered communication at scale. The platform’s conversational AI allows for responsive engagement across multiple digital channels—SMS, web chat, and social platforms—while preserving the dignity and emotional nuance of each interaction. This is especially important in healing-centered environments, where automation must never compromise empathy.

LivePerson’s real-time analytics and sentiment tracking offer valuable insights into emotional tone and engagement patterns, helping teams respond with greater attunement and care. Its secure infrastructure and flexible integrations also make it a strong fit for multi-entity organizations like ours, where protecting client data and maintaining operational sovereignty are non-negotiable.

By blending intelligent automation with ethical design, LivePerson empowers mission-driven organizations to extend their reach without diluting their values—a rare and vital balance in today’s digital landscape. Review collected by and hosted on G2.com.

What I find most challenging about LivePerson is the limited depth of its reporting and customization features, especially when trying to track nuanced emotional or behavioral patterns across conversations. For trauma-informed organizations, granular insights into tone, pacing, and engagement shifts are essential—not just for operational efficiency, but for safeguarding emotional safety and responsiveness.

Additionally, the platform’s learning curve and occasional navigation complexity can slow down onboarding for teams that prioritize relational over technical fluency. While LivePerson offers strong automation, it sometimes lacks intuitive tools for tailoring messaging flows to reflect culturally sensitive or spiritually aligned communication styles.

For mission-driven entities like ours, which operate across multiple states and healing modalities, these limitations can create friction when trying to unify digital engagement with our core values of sovereignty, empathy, and individualized care. Review collected by and hosted on G2.com.