--- title: Liveops Reviews meta_title: 'Liveops Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Liveops works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 16 scale: '5' date_modified: '2026-08-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Liveops Reviews **Vendor:** Liveops **Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) **Average Rating:** 4.3/5.0 **Total Reviews:** 16 ## About Liveops Liveops delivers scalable customer support services built to meet demand in real time, without sacrificing quality, backed by 25+ years of experience. We provide coverage across voice and digital channels, including customer care, technical support, sales and lead generation, back-office support, omni-channel messaging, and more. Our programs can be delivered onshore, nearshore, and offshore, supported by experienced talent, operational rigor, and a partnership-first delivery model. Through award-winning learning and development and Learning as a Service (LaaS), we help support teams ramp efficiently, stay consistent, and improve performance over time. With LiveNexus by Liveops, organizations can better orchestrate AI and human support through measurable workflows that improve speed, consistency, and outcomes across the full customer journey. Learn more about the Liveops flexible customer service model at liveops.com. ## Liveops Reviews ### 1. Review about the LiveOps customer support agent services **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil A. | Content writer , Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Liveops?** It entirely eliminates the huatle of building a customer support agent team in house. They provide the experienced virtual contact centre to businesses to establish a smooth communication between customers and brand. **What do you dislike about Liveops?** Major portion of LiveOps workforce works from home and thus the contnuous availability might compromise. At the same time, remote workforce is slightly hard to manage well. **Recommendations to others considering Liveops:** It is a great choice if you are looking for a call agent team on the behalf of your business to establish stong relationship with customers. **What problems is Liveops solving and how is that benefiting you?** Customer interaction can be catalyst for any business and LiveOps is making sure that this part is handled efficiently. They provide a good agent support that helps the business to positively interact with customers regarding their queries. ### 2. Good but can be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Liveops?** Ease of use and simplicity. The product has a very clean layout **What do you dislike about Liveops?** When start to use too much, system will crash and is inefficient **What problems is Liveops solving and how is that benefiting you?** Is our main platform we use at skip the dishes, that includes, customer data, partner data, and how the whole platform operates ### 3. Great Resource for Large & Small Business Owners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **Describe the project or task Liveops helped with:** LiveOps provided me with a virtual agent which was invaluable for me, especially because I'm a small business owner and can't always be available on the phone.. **What do you like best about Liveops?** The fact that it is on-demand and provides live agents. **What do you dislike about Liveops?** The platform is occasionally glitchy, and takes a while to get used to. **What problems is Liveops solving and how is that benefiting you?** As a small business owner, I enjoyed having virtual call center. ### 4. Great and useful program to use **Rating:** 3.5/5.0 stars **Reviewed by:** Melania C. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **Describe the project or task Liveops helped with:** Operational projects I undertake and management of my workload **What do you like best about Liveops?** The interactive features and the availability of customer support **What do you dislike about Liveops?** Lags a bit when scrolling between pages. **What problems is Liveops solving and how is that benefiting you?** Ease of usage and speed with workload ### 5. Expert **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Liveops?** I enjoy the fact that everything is virtual. **What do you dislike about Liveops?** There isn't anything not to like. It's an easy to use program. **What problems is Liveops solving and how is that benefiting you?** Easy to speak with clients virtually. ## Liveops Discussions - [Can you make a living with Liveops?](https://www.g2.com/discussions/can-you-make-a-living-with-liveops) - [What kind of computer do I need for Liveops?](https://www.g2.com/discussions/what-kind-of-computer-do-i-need-for-liveops) - [What CRM does Liveops use?](https://www.g2.com/discussions/what-crm-does-liveops-use) - [View Liveops pricing details and edition comparison](https://www.g2.com/products/liveops-liveops/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A36%3A55+-0500&secure%5Bsession_id%5D=e4c8d67b-c4ec-4418-8341-5fd454f86baf&secure%5Btoken%5D=9939928882a798c63daefd89ddae8507e6e9b92afad90b369c302bb5dbfd1d75&format=llm_user) ## Liveops Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Capabilities** - B2B Lead Development - Onboarding - Lead Qualifying - Qualified Meetings - Sales Account Management - Virtual Support **Expertise** - Demand Generation - CRM - Analytics Capabilities **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Liveops Alternatives - [memoryBlue](https://www.g2.com/products/memoryblue/reviews) - 4.6/5.0 (325 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [CIENCE](https://www.g2.com/products/cience/reviews) - 3.7/5.0 (180 reviews)