KH
Kristin H.
Mid-Market (51-1000 emp.)
"Lively is great!"
4.5/5
What do you like best about Lively HSA?

I have loved the simplicity and ease of use of Lively HSA. The app is smooth and user friendly and resources are available at the touch of a button. I am also the plan administrator for our company and have been happy with the service we have received with enrolling staff in their HSA accounts. Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

The ONLY issue i've had was when we initially enrolled I was told a different pricing per user when we went to enroll versus when we were initially quoted- I asked and it was researched and corrected immediately. Review collected by and hosted on G2.com.

Brittany G.
BG
Brittany G.
Executive Assistant
Small-Business (50 or fewer emp.)
"Endless possibilities"
4.5/5
What do you like best about Lively HSA?

The education and breakdown of HSA on Lively are top notch. The best breakdowns I've seen explaining HSA's and easily doing so for those that may not know exactly what an HSA is! Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

Im not sure there is anything I dislike regarding Lively. Review collected by and hosted on G2.com.

Samuel W K.
SK
Samuel W K.
Associate Pastor
Small-Business (50 or fewer emp.)
"Quick onboarding, simple platform"
4.5/5
What do you like best about Lively HSA?

The platform itself is extremely easy to use. The implementation specialist was very helpful and available for my questions. All features that are available in other bigger name payroll vendors are available here but in a more user-friendly package for my employees. Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

The payroll date for contribution changes is a little unclear sometimes. As a smaller business, we do not meet the minimum fee and therefore, the platform itself is a little bit pricey. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Streamlined service"
4/5
What do you like best about Lively HSA?

I enjoy the ease of use for the employee and employer side of the dashboard. Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

I had to initiate the open enrollment process, instead of my rep reaching out. Review collected by and hosted on G2.com.

JF
Jessica F.
Small-Business (50 or fewer emp.)
"Great customer service, easy to use functionality"
5/5
What do you like best about Lively HSA?

What do we like best about Lively HSA? Discounts due to completely electronic experience. It was so easy to implement to our team. The online user resources are self explanatory and uncomplicated. Customer support at your fingertips with same day response. We access our online portal weekly on the managment side, and I access my own portal as a customer daily to check receipts, balances, and spending. Lively makes integration so simple and easy! Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

What I dislike about Lively HSA? Nothing so far! Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Great Service - Excellent customer service"
5/5
What do you like best about Lively HSA?

Easy to work with, any issues have gotten resolved immediately Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

none I can think of. Like I said, great service Review collected by and hosted on G2.com.

Paige D.
PD
Paige D.
Human Resources Business Partner
Mid-Market (51-1000 emp.)
"So many hiccups...but possible light at the end of the tunnel"
2.5/5
What do you like best about Lively HSA?

I like the website interface. I think it's clear and easy to use. I appreciate the focus on being able to help employees transfer their funds over to Lively from previous HSAs. Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

implementation has been not good. We have had 3 customer support people. There was little transition from the first to the 2nd, so we had to start some conversations all over again. The current person we have has been the most helpful, and hopefully that continues. Review collected by and hosted on G2.com.

Mark F.
MF
Mark F.
Small-Business (50 or fewer emp.)
"Lively has been a great platform for our team's HSA needs!"
5/5
What do you like best about Lively HSA?

Lively both looks good, which is not a given in this industry, and is very intuitive to use. As the administrator for our account, it's easy to manage team members and their contributions. Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

Changing contribution amounts when Lively is linked to a third party platform (like Ease) has proved a little confusing. Review collected by and hosted on G2.com.

Christy J.
CJ
Christy J.
Small-Business (50 or fewer emp.)
"HSA Plan"
5/5
What do you like best about Lively HSA?

I love the Lively HSA

1st completing the task every payroll.

seeing the contributions on my HSA Plan app on my phone

making a one time employer contriubtion to an employee's HSA

easy set up to add new employees

email reminders from Livley to complete the payroll task

One log in to see all the accounts (company's under my user name) Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

I don't have any dislikes regarding Lively HSA Review collected by and hosted on G2.com.

MS
Michelle S.
Small-Business (50 or fewer emp.)
"Very user-friendly experience"
5/5
What do you like best about Lively HSA?

Lively HSA is extremely user-friendly. The set-up was extremely simple, and it did not take very long to set up not only my account, but to get my employees signed up as well. I highly recommend Lively HSA to any employer looking to add HSA benefits to their employee benefits package. Review collected by and hosted on G2.com.

What do you dislike about Lively HSA?

We have had Lively HSA for almost 2 years now, and I can honestly say that I haven't experienced a single downside yet, on the employer or employee side. Review collected by and hosted on G2.com.