I appreciate Lively HSA's user-friendly interface, which significantly reduces the time I need to spend monitoring individual accounts. Its direct integration with our payroll system, Paycom, eliminates the necessity for manual contribution submissions, streamlining the whole process. I also value the swift and efficient reimbursement process provided by Lively HSA, allowing operations to proceed smoothly and promptly. As an administrator, this efficiency greatly reduces the frequent need to interact with employees about account management, as they can handle many tasks independently, minimizing back-and-forth communications. It's this empowerment and ease of use that truly stand out for me. Review collected by and hosted on G2.com.
I find communication on the admin side a bit confusing because the emails from our representatives all come from the same 'customer success' email address. This makes it difficult to track who I'm speaking with. Additionally, Lively HSA emails often end up in spam or junk folders, which complicates the process of setting up staff initially as they sometimes can't find the necessary emails. I also wish for a more seamless integration where employees' elected contributions directly sync with payroll. Currently, only payroll contributions sync from our payroll administrators to the Lively system, not the changes made by employees within Lively. Review collected by and hosted on G2.com.
