LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic. Review collected by and hosted on G2.com.

Occasionally we have issues where a customer is able to initiate a chat when there aren’t any operators online. Each time we’ve quickly confirmed that all operators are indeed logged out and have exited the system. We only become aware through a negative post-chat survey. We’re unable to replicate it in testing, but if this could be addressed, we’d appreciate it. Review collected by and hosted on G2.com.

I purchased LiveHelpNow for two companies and always been very happy with the product. Its super easy to install, has a wide range of integration options and is both powerful and intuitive to operate as a user. Review collected by and hosted on G2.com.

They are currently lacking an integration with Marketo, but I understand its on the roadmap. Review collected by and hosted on G2.com.

Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time Review collected by and hosted on G2.com.

Mac app needs slight improvements, be de-coupled from safari engine used Review collected by and hosted on G2.com.

This was extremely easy to get going in our business. I have no background and was able to get it up and running. Review collected by and hosted on G2.com.

Currently, it is like we are growing with the company, which isn't the worst thing in the world, but we kind of learn with them on some things. Review collected by and hosted on G2.com.

Live help is very easy to use. Program is easy for operator and person being helped Review collected by and hosted on G2.com.

There is a bit of lag time from what I see vs the person that is getting helped Review collected by and hosted on G2.com.

The pricing is good and they do offer a non-profit discount which is great. However, the operator dashboard is very dated and sometimes it sends alerts and sometimes it doesn't. Review collected by and hosted on G2.com.

Like I said above I'm not a big fan of the user dashboard it seems super finicky. Also when my computer locks it kicks me off which can be a good thing if you leave for the day but bad if you just get up for a second and then forget to log back in. Review collected by and hosted on G2.com.

I like that the help is instant & more fast paced response than other programs we have. Review collected by and hosted on G2.com.

I don't have any specific dislikes using this program. I am fairly new with it as well. Review collected by and hosted on G2.com.

I can have multiple agent and transfer chats between them. I can also integrate it into my system well. Review collected by and hosted on G2.com.

The interface can use a bit up an overhaul. Review collected by and hosted on G2.com.

Their one chatter subscription is extremely affordable ($25 for one chatter when I had it) I actually used this for my own small business while it was a need when traffic to my website slowed down I canceled it only because it wasn’t being used but when I had heavy traffic on my website it cut down my need to reply to emails or return phone calls. Review collected by and hosted on G2.com.

I don’t really like the way that it’s laid out but it gets the job done to me it’s a very very busy layout things need to be kind of sectioned off in their own area and just in one big blob on the screen. Review collected by and hosted on G2.com.

Beyond the immediate chat capabilities, I like the analytics about website visits Review collected by and hosted on G2.com.

It's a little tricky to change profile pictures and other settings. Review collected by and hosted on G2.com.