Josie M.
JM
Josie M.
Product Intern
Small-Business (50 or fewer emp.)
"Your way for live communication."
5/5
What do you like best about LiveHelpNow?

ZaZaChat helped me with that but providing me the perfect software to make the support response of my business strong. Starting my business on a smaller level, I needed it to get along well with the customer and this did the perfect job for me. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

One thing that would be quite helpful is if this would work over other different cross platforms so that it can be accessed by any kind of device and at any place, you wish to be. The layout’s options are so congested that sometimes it is hard to find what you are looking for. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Fundamental for my job"
5/5
What do you like best about LiveHelpNow?

Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc... Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

*nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"ZAZA Intuative"
2.5/5
What do you like best about LiveHelpNow?

Overall layout, user friendly excellent tool Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

Customer support not fantastic, although acceptable Review collected by and hosted on G2.com.

Verified User in Insurance
II
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Great experience but something missing"
3.5/5
What do you like best about LiveHelpNow?

The application itself is brilliant, lots of features and great connectivity to get users engaged. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

There is one thing missing and that is the ability to operate cross platform. It is something I’d like to see in a future update Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Easy collaboration tool for peers"
4/5
What do you like best about LiveHelpNow?

Very simple to get up and running and no learning curve needed. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

Support was slow to respond when adding new users. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Live Help Now is awesome"
5/5
What do you like best about LiveHelpNow?

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

The only issue we have is that I can not respond to inquiries through my email and the chat system app isn't very easy to use. Review collected by and hosted on G2.com.

Elizabeth H.
EH
Elizabeth H.
Customer service
Consumer Goods
Small-Business (50 or fewer emp.)
"Benefits of LiveHelpNow"
4.5/5
What do you like best about LiveHelpNow?

We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

At times, it is difficult to attach pictures while chatting. It would be nice if the end user and chat host would be able to benefit from sending the pictures, especially when you are working with a designer for color purposes. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Wonderful product"
5/5
What do you like best about LiveHelpNow?

Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"My experience with LiveHelpNow has been great."
5/5
What do you like best about LiveHelpNow?

LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I don’t have any dislikes with the software. I recommend LiveHelpNow. Review collected by and hosted on G2.com.

Kimberly H.
KH
Kimberly H.
Csr
Enterprise (> 1000 emp.)
"Excellent "
5/5
What do you like best about LiveHelpNow?

Everything from the software to the easy to use instructions u don't have to Google or ask for help.everything u need is in front of u Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I don't have no dislikes about the product I think it's great useable easy fun n manageable Review collected by and hosted on G2.com.