AH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/6/2024

"LiveHelpNow is a great platform for reliably managing interactions with our customers."

4/5

What do you like best about LiveHelpNow?

LiveHelpNow is intuitive to use and easy to configure. Their support staff is responsive and helpful whenever we encounter questions or issues. Their billing model is reasonable and straight-forward. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

Some of the most recent updates to LiveHelpNow seem to have improved the aesthetic appearance at the expense of functionality. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

2/6/2024

"Professional Communication Tool"

4.5/5

What do you like best about LiveHelpNow?

Kowledgeable support, multiple features to support fast and easy customer help, sales building, and performance measurement tools. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

Agent Workspace 2.1 drastically different and requires transistion time (which LHN has provided.) Would like to see more Admin Help tools. Review collected by and hosted on G2.com.

EI

Verified User in Insurance

Small-Business (50 or fewer emp.)

5/26/2023

"Great Chat Product & Customer Support"

5/5

What do you like best about LiveHelpNow?

We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

Pricing is based on per user and can be costly if you have many agents to monitor chats. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/13/2022

"LiveHelpNow"

3/5

What do you like best about LiveHelpNow?

It was helping us to keep the clients' requests recorded. We were using the ticketing features and replying to the tickets daily. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

The frontend part was a bit confusing and distracting. We could not get good use of it. Also we were not aware of all the features we could use, a little training/advertising by the product team would be useful.

We had the issue with the reopening tickets mostly. We were closing/solving the tickets, but the clients could open it back and they could also create a new one, too. I learned that we could put a limit for these, but it was too late. Review collected by and hosted on G2.com.

DO

Daniel O.

CEO and Researcher Of Inclusive Accessible Tours

Small-Business (50 or fewer emp.)

1/6/2022

"Connecting with Clients via Social Media Channe;s"

4/5

What do you like best about LiveHelpNow?

I like the fact that LiveHelp Now is a way to have an interactive Chat with my Clients, and it can highlight important aspects of the chat. When a client needs to change a reservation or cancel during COVID and the hold times are long Clients can initiate a chat and can easily interact with our Social Media team via Chat thus freeing up our phone lines for urgent matters. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

The queueing process infuriates Clients, and they may end the chat abruptly. If there is a technical difficulty, its hard to chat with the same agent. Also, the chat log sometimes gets lost in translation, and we have to go back into the Admin portal to research it via the date and time. Review collected by and hosted on G2.com.

Recommendations to others considering LiveHelpNow:

I suggest that current and future users truly understand that they need a specialized Social Media team that interacts with the administration and management of the chat enttity. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

We are seeing less personal interactions online instead of calling in and speaking with a live agent. The benefits outweigh the disadvantages in the sense that Clients can avoid long hold times by starting the chat and waiting for an agent while tending to other matters that the Client may be dealing with. Another benefit is that we can spend more time with our phone agents to filter calls that require immediate attention such as a flight cancellation in 24 hours. Review collected by and hosted on G2.com.

TL

Tim L.

Lawyer

Small-Business (50 or fewer emp.)

1/6/2022

"LiveHelpNow is the best chat program/company in the business."

5/5

What do you like best about LiveHelpNow?

The customer service is outstanding. The product itself is beyond anything I would have ever thought of. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

There is nothing that I dislike about LivehelpNow. Review collected by and hosted on G2.com.

DS

Daryl S.

Customer Care Team Lead

Small-Business (50 or fewer emp.)

3/12/2018

"Our experience with Live Help"

5/5

What do you like best about LiveHelpNow?

Live Help has been a great partner for our company. The additional services they offer in addition to a great chat have allowed us to move our chat in directions we had hoped to go to much faster. The ability to change languages and have SMS chat has been awesome. The support provided by the company is excellent and you can never ask a question they don't answer. We love the live help challange! Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I have not had any bad experience with Live Help Review collected by and hosted on G2.com.

Recommendations to others considering LiveHelpNow:

If your looking for a robust chat that offers a lot of additional features not found anywhere else this is the chat for you. They are easy to work with and provide you with everything you need. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

We had another chat service before Live Help. When we went in search of a better partner, we found Live Help. We wanted to provide the channel for our customers because they were asking for it. It gave us a personal connection on our website. We did not have bi-lingual reps and the ability to translate was an excellent plus. Being able to add SMS was also a plus. The ease of use and the ability to customize has been great. Review collected by and hosted on G2.com.

MM

Misty M.

ESS

Small-Business (50 or fewer emp.)

12/16/2021

"Great Customer Service"

4/5

What do you like best about LiveHelpNow?

The customer service I received was beautiful when working with LiveHelpNow. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

There wasn't anything that I particularly didn't like. I was pleased. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Mid-Market (51-1000 emp.)

7/29/2021

"Easy to Use - Great Support"

5/5

What do you like best about LiveHelpNow?

This is an easy to use tool for emails, chat and knowledge base. There is great support from the LiveHelp team with implementation and continued support as well. The canned responses are great and there is a robust reporting and analytic side as well. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

The text option for chat does not show what page the customer is on. Review collected by and hosted on G2.com.

RA

Robert A.

C

Mid-Market (51-1000 emp.)

4/26/2021

"4 State Trucks"

5/5

What do you like best about LiveHelpNow?

Incredible customer service support and training. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

There is nothing not to like, lots of useful functions in this service Review collected by and hosted on G2.com.

Recommendations to others considering LiveHelpNow:

It is a great tool for touching customers who prefer a chat rather than a phone contact. With skilled operators, it becomes an awesome tool. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

It has helped our customers stay in touch with us regarding parts questions when the phone is not available. We also get very useful data that is accumulated ion the anylitics sections. Review collected by and hosted on G2.com.