MW

mark w.

Small-Business (50 or fewer emp.)

3/16/2018

"A great chat program with great extras"

5/5

What do you like best about LiveHelpNow?

Analytics is a great addition to the program. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

It gives hackers a way in, I was passed a virus through a contact on livehelp. Review collected by and hosted on G2.com.

TR

Timmi R.

CEO

Small-Business (50 or fewer emp.)

3/13/2018

"Live Chat Software that works!"

4.5/5

What do you like best about LiveHelpNow?

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

Set up is complicated. The set up is not intuitive and instructions are hard to read. Review collected by and hosted on G2.com.

Recommendations to others considering LiveHelpNow:

Make videos showing how to set up the system. Text is too long and hard to follow. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

Our busy customers can contact us immediately to help solve questions they have. That improves our customer relations a lot. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/13/2018

"Excellent chat system"

4.5/5

What do you like best about LiveHelpNow?

I love the reporting section. The analytics helps us to track all visitors and chats. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I am not fond of the sound alert they are having, it's too loud for me, so I switched that off. Review collected by and hosted on G2.com.

AB

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

3/12/2018

"Live help has been a useful and important part of our business."

3/5

What do you like best about LiveHelpNow?

Customers can reach out to my company 24/7. We do a lot of international business and Live help is a big help with international clients. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

The software/operator panel can be slow (like an old computer). Review collected by and hosted on G2.com.

Recommendations to others considering LiveHelpNow:

Live help is a must for those who do business with all time zones. Also for 24/7 customer support. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

We do a lot of international business and Live help is a big help with international clients. It has also made it easier and faster for a client to contact our support department. Review collected by and hosted on G2.com.

DE

David E.

Mid-Market (51-1000 emp.)

3/12/2018

"LiveHelp is easy to setup, utilize, and communicate with customers"

4/5

What do you like best about LiveHelpNow?

Easy to set up. Once download and configured agents were able to utilize and communicate with live customers. Customers have enjoyed working with live representatives and not having to use the phone.

We are able to track and report on messages with our CRM. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

The price is wright and we do not have any dislikes! Review collected by and hosted on G2.com.

EW

Elaine W.

Secretary

Small-Business (50 or fewer emp.)

10/25/2017

"How LiveHelpNow has only increased our business sales and given our company more customers."

4.5/5

What do you like best about LiveHelpNow?

What i like most about LiveHelpNow, is how simplified it is! I can be working on any other task on my computer and if someone needs help or has a question, i will get an alert to let me know that someone asked a question. Also i like that i can see how many people are browsing the website and how many pages they have viewed. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I don't like how only one secretary can access LIveHelpNow at one time. Review collected by and hosted on G2.com.

Recommendations to others considering LiveHelpNow:

You will love the simplicity of it, also being able to help your customers without having to talk to them or being face to face makes your job so much easier and less time consuming! Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

We are able to solve many and various random questions that our customers may have regarding how something works, to how many or how much of something you get of a specific product. Our customers don't even have to pick up the phone to get their questions answers. Review collected by and hosted on G2.com.

TS

Tim S.

Enterprise (> 1000 emp.)

3/14/2018

"LiveHelpNow helps me to help clients. "

4.5/5

What do you like best about LiveHelpNow?

I like that I can filter out to only chatters and browsers.

Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

It is unclear who the "browsers" are. they have foreign IPs. Review collected by and hosted on G2.com.

AW

Alan W.

Small-Business (50 or fewer emp.)

3/13/2018

"great chat system"

5/5

What do you like best about LiveHelpNow?

The code is easy to install and the chat system is easy to use. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

After using livehelpnow for 5 years there are no issues. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/20/2018

"Indispensable"

5/5

What do you like best about LiveHelpNow?

True omnichannel call center system. Ability to respond to live chat, SMS, facebook, twitter, email and whatever other channel customer uses is simply priceless. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I would like more themes added to the operator console to make it more fun. Review collected by and hosted on G2.com.

Recommendations to others considering LiveHelpNow:

If you are currently using multiple tools to support your customers, look no further. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

To be able to use one customer support system to respond to customer service requests on virtually any channel. Review collected by and hosted on G2.com.

UB

Verified User in Banking

Mid-Market (51-1000 emp.)

3/20/2018

"The functionality is good for every day use but I do wish it could be quicker when responding. "

4/5

What do you like best about LiveHelpNow?

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I find that live chat sometimes has a lag. I will get notification that someone new has started a chat but will not see it on the page for a few seconds, which in customer service is a long time. Review collected by and hosted on G2.com.