--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveHelpNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveHelpNow ##### 1. AI Technology Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 2. Automation Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 3. Chat Features Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 4. Customer Support Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 5. Customizability Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 5.0/5 "LHN has been consistently good through the years" What do you like about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily c ### 5 Cons or Disadvantages of LiveHelpNow ##### 1. Admin Control Issues Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 2. Inadequate Reporting Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Professional and Informative" What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. ##### 3. Interface Issues Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 4. Lack of Features Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 5. Learning Curve Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 3/12/2018 "Usability and Data" 5/5 What do you like best about LiveHelpNow? LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Occasionally we have issues where a customer is able to initiate a chat when there aren’t any operators online. Each time we’ve quickly confirmed that all operators are indeed logged out and have exited the system. We only become aware through a negative post-chat survey. We’re unable to replicate it in testing, but if this could be addressed, we’d appreciate it. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We’re able to provide our non-traditional students with customer service during times (ouside of 8-5, M-F) and in a way that is convenient for them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Director, Inside Sales Computer & Network Security Mid-Market (51-1000 emp.) 3/13/2018 "Amazing technology and exceptional customer service" 5/5 What do you like best about LiveHelpNow? I purchased LiveHelpNow for two companies and always been very happy with the product. Its super easy to install, has a wide range of integration options and is both powerful and intuitive to operate as a user. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? They are currently lacking an integration with Marketo, but I understand its on the roadmap. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? LiveHelpNow helped us provide realtime sales and support for prospects and customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JZ Johny Z. Mid-Market (51-1000 emp.) 3/23/2018 "Simple, effective, secure and affordable" 5/5 What do you like best about LiveHelpNow? Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Mac app needs slight improvements, be de-coupled from safari engine used Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Not sure if there is any other platform as rich in features as livehelpnow is that is offered at the same price Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Connecting with our customers on any channel they prefer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 1/31/2018 "Solid product, great service, low price" 4.5/5 What do you like best about LiveHelpNow? This was extremely easy to get going in our business. I have no background and was able to get it up and running. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Currently, it is like we are growing with the company, which isn't the worst thing in the world, but we kind of learn with them on some things. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: I think they are doing great, no current recommendations. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? This gives us the flexibility to customize the tool to fit our needs. It has given us great insight to who is on our website and what they are looking at. Huge bonus that it syncs with Google Analytics. Review collected by and hosted on G2.com. Show More 3/13/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 9/24/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Help Desk" 3.5/5 What do you like best about LiveHelpNow? Live help is very easy to use. Program is easy for operator and person being helped Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? There is a bit of lag time from what I see vs the person that is getting helped Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? It support for different company sites. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 3/13/2018 "Good for the price " 3.5/5 What do you like best about LiveHelpNow? The pricing is good and they do offer a non-profit discount which is great. However, the operator dashboard is very dated and sometimes it sends alerts and sometimes it doesn't. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Like I said above I'm not a big fan of the user dashboard it seems super finicky. Also when my computer locks it kicks me off which can be a good thing if you leave for the day but bad if you just get up for a second and then forget to log back in. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Helps us instantly chat with customers who are on our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") CG Verified User in Gambling & Casinos Enterprise (\> 1000 emp.) 7/21/2018 "I have a very good experience using this at program at work" 4/5 What do you like best about LiveHelpNow? I like that the help is instant & more fast paced response than other programs we have. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I don't have any specific dislikes using this program. I am fairly new with it as well. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Yes. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? The business problems we are solving are problems we have on the job Fein not having enough training. The benefits I realized is people are able to receive the help they need much easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/12/2018 "Works really well" 5/5 What do you like best about LiveHelpNow? I can have multiple agent and transfer chats between them. I can also integrate it into my system well. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The interface can use a bit up an overhaul. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We use the chat and it's excellent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 2/2/2018 " My time using Zaza chat" 3.5/5 What do you like best about LiveHelpNow? Their one chatter subscription is extremely affordable ($25 for one chatter when I had it) I actually used this for my own small business while it was a need when traffic to my website slowed down I canceled it only because it wasn’t being used but when I had heavy traffic on my website it cut down my need to reply to emails or return phone calls. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I don’t really like the way that it’s laid out but it gets the job done to me it’s a very very busy layout things need to be kind of sectioned off in their own area and just in one big blob on the screen. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: I recommend this product if you’re a small business and will only have one person chatting at a time Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Well I was a brand new business owner with an in demand online presence and people want to talk to me before ordering my services from my website it was too hard for me to call everyone back into hard for me to answer everyone’s emails in a timely fashion zaza chat let me get on during particular hours And answer my clients questions Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite BB Brent B. Small-Business (50 or fewer emp.) 3/13/2018 "An asset to the company" 4/5 What do you like best about LiveHelpNow? Beyond the immediate chat capabilities, I like the analytics about website visits Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? It's a little tricky to change profile pictures and other settings. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Have someone on it all times, you will get people asking for help Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? No real problems. Benefits is the ability to talk right away with people who don't want to call. Review collected by and hosted on G2.com. 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