--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveHelpNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveHelpNow ##### 1. AI Technology Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 2. Automation Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 3. Chat Features Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 4. Customer Support Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 5. Customizability Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 5.0/5 "LHN has been consistently good through the years" What do you like about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily c ### 5 Cons or Disadvantages of LiveHelpNow ##### 1. Admin Control Issues Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 2. Inadequate Reporting Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Professional and Informative" What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. ##### 3. Interface Issues Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 4. Lack of Features Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 5. Learning Curve Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that JM Julie M. Small-Business (50 or fewer emp.) 3/13/2018 "President " 4.5/5 What do you like best about LiveHelpNow? Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I would like it if when u have more than one person on - that what u are typing does not erase to answer a new call Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Set up the canned responses as thoroughly as you can Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Ability to reference actual conversations with customers- less debate when issues occur. Able to multitask and help multiple customers at once has saved on payroll and more efffiecent use of time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") EB Verified User in Business Supplies and Equipment Mid-Market (51-1000 emp.) 3/12/2018 "Happy to say that LHN has been our chat solution for over 7 years" 5/5 What do you like best about LiveHelpNow? It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the input we've provided. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? There are very few things we dislike. Our biggest need is better integration with our ERP system to get a better idea of the type of customer we're talking to (if it's an existing customer). LHN offers some basic solutions for this but the more advanced ones take IT resources. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: It's fast and easy to use. Will help your customers and increase your website conversion rate. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Our goal is to keep customers from leaving our website if they have questions that our site hasn't answered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 1/12/2018 "Capable Tool for Live Chat" 3.5/5 What do you like best about LiveHelpNow? LiveHelpNow provides a solid platform for handling live chat on our website, which allows for multiple unique chat windows, missed chat management and auto-log off users. Excellent support. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The chat windows can be customized with fields to an extent, but the actual implementation of the code and ensuring the windows look nice rely completely on your own web developer. There is no de-duplicate check on chat leads, so if you want leads to flow into your CRM duplicates will be created. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Absolutely worth evaluating. For the price point, you may find that LiveHelpNow provides everything you need to get Live Chat assistance going at your organization. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Some of our prospects would prefer to ask a few quick questions on live chat rather than call or send an email. This system allows chats to come inbound to our inside sales team so they can respond promptly to any sales inquiries. We have closed deals from leads originated from live chat. Review collected by and hosted on G2.com. Show More Response from Michael Kansky of LiveHelpNow [Editedit](https://www.g2.com/survey_responses/livehelpnow-review-560064/official_response/edit) Thank you so much for your feedback. Duplicates should definitely not be created. We would like to look over your account settings to address this. Also with the release of the embedded window last year, you no longer need a developer to make your chat window look nice. Can you please email your account details to "help at livehelpnow dot net" and we will address the CRM duplicate issue for you ASAP. Please refer to G2 comment in your email. Thank you, LiveHelpNow crew Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 3/12/2018 "A good basic webchat system" 3.5/5 What do you like best about LiveHelpNow? When we have a question their live help is right there and quickly resolves any problems we have. And if they can't? We get a phone call within an hour to talk us through the issue. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Some of the analytics are a bit wonky. At times the system doesn't report anything, or the system goes into offline mode with no notification from LHN that there is a problem. Makes it hard to determine if it's our network (usually not), or on their end (usually is). Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Utilize the online help system as much as you can, along with the tutorials on you-tube. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We were looking for an additional method to reach customers who were browsing our website. We've achieved our goal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris L.") CL Chris L. E-Commerce Manager Small-Business (50 or fewer emp.) 3/15/2018 "Works well, room for improvement" 4/5 What do you like best about LiveHelpNow? We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The look and feel used to be dated, they've been woking steadily at improving that. It still lacks customer triggers on a per URL basis. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? LiveHelp allows our reservations agents help assist visitors to our site, walk them through our complex product offerings and get them down the funnel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JK Justin K. Small-Business (50 or fewer emp.) 3/12/2018 "Great Product. Great Service. Always Growing" 3.5/5 What do you like best about LiveHelpNow? The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The mobile app is awful for IOS. I would like to be able to respond to chats on my cell phone using SMS like I used to be able to do. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Better mobile support for users / admin. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are able to quickly and easily communicate with our customers across multiple platforms, including Facebook IM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RO Rodolfo O. Small-Business (50 or fewer emp.) 3/26/2018 "Experience With LHN" 5/5 What do you like best about LiveHelpNow? Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Reporting could improve, for example, it would be niece to have the time it took to answer an individual chat, how much it spent in queue, etc. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Go for it! Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Ease of use, we do not lose customers by using LHN Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 3/12/2018 " Live Chat review" 3.5/5 What do you like best about LiveHelpNow? Talking to clients is easy and very helpful. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I dislike LiveHelpNow's live chat personal. I connected with them when I received a newsletter regarding tracking conversion rates. I was confused on how to use it. Next,I read the website. I was still confused. So, I finally connected with a specialist on live chat and the only help they could give me was, "Here's the link to the page of how to use that." They couldn't help one bit. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? I can't say that I have any business problems with LiveHelpNow. We benefit from being able to connect with our own clientele that normally wouldn't bother to call or email us. We connect with our clients immediately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") CM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 3/13/2018 "Helpful and prompt support" 5/5 What do you like best about LiveHelpNow? The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree of quality and responsiveness. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? the outdated interface and user experience made it a big challenging to navigate as both an Admin and Operator, but it's changing quickly as LiveHelpNow seems to focus on improving technical functionality and what truly matters first prior to updating its look and feel to a modernized design. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Stick with LHN, they've made changes they plan to make in a short amount of time, and keep their customers up to date, and also serve them well with outstanding customer support Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Building trust with leads and potential clients in a secure and private way they're comfortable with before they commit to using the service! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JJ Jordan J. Mid-Market (51-1000 emp.) 3/12/2018 "Helpful Tool" 3.5/5 What do you like best about LiveHelpNow? The translation tool works very well. I also like the details provided on the user, as well as the tracking feature so that you can see their page history, etc... Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The visual options for the dialogue box that flags across the screen are limited. I feel like it looks pretty cheesy. It would be nice to have something more professional looking. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Simply helping our customers in the fastest possible manner is solving a problem. Review collected by and hosted on G2.com. 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